Extremely unprofessional experience.
I purchased a Groupon for this business expecting a relaxing self care experience . Instead, I encountered the most uncomfortable pedicure of my life from start to finish.
Upon arrival, I was not greeted. Im not sure if who attended me was a manger but she asked, "What do you need?" very bluntly and stoic almost annoyed. I informed the reason for my visit and she'd cut me off and tell me I would need to return in two hours. When I came back at the instructed time, there was again no acknowledgment of my presence. After waiting, I was pointed at and told, "You pick your color," without any additional communication.
Throughout the appointment, the front desk staff member's demeanor was dismissive and uncomfortable. She frequently rolled her eyes, spoke in short, incomplete sentences, and stared at me throughout the entire service. When I would look at her (confused as to why she was staring) she'd hold eye contact then look away. This happened on several occasions. The behavior felt openly hostile and made it difficult to relax in what is supposed to be a calm environment. It felt like literal mean girl energy as if I was in high school again.
I initially questioned whether I was being singled out, but the same tone and behavior were directed toward the next customer as well from the same employee. This appears to be a pattern rather than an isolated incident.
To be fair, the technician who performed my service was polite and professional; however, the overall experience was overshadowed by the lack of basic courtesy at the front desk and let alone basic professionalism. I extremely regret coming here and the entire time I was so excited to leave. I would not return and would not recommend this business to anyone seeking a relaxing or welcoming experience given that this place did not deliver on my expectations at all. read more