Juan was so helpful and answered all of our questions. He transferred our service from Verizon to T-Mobile because we had horrible service in our neighborhood. Now we have no trouble with dropped calls and spotty service. So happy we switched! read more

This is probably the most ghetto T Mobile Store Iv ever been to. Sales rep # ending in 283 was so rude. Higher up who over see this T-mobile needs to higher people who actually want to work? I bought this charger and told them it didnt work and she was like what do you mean it doesnt work? What kind of response is that? Do you understand what not work mean? Lol In addition her coworker was greeted us would rather pull her from the back instead of work... as you can see him on his phone haha read more

T-Mobile - Mobile Phones Near Me - Seal Beach, California

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This is hands down the WORST store ever, I wish I could rate it 0 stars. employees are extremely unprofessional and RUDE they will NOT help you AT ALL. Manager and employees would rather cancel orders to not help customers and lie to their faces please, please refrain from going to this store I am going to report them to the better Business Bureau. They need to get shut down IMMEDIATELY they should not be operating anything by t-mobile. read more

I don't recommend this place. The female worker who helped me had face tattoos. Not only was she not friendly and not helpful with my questions but she lied. She told me that the phone would come next day since it wasn't in stock. It's not scheduled to come for 4 days. The worst is that she secretly added the Protection 360 insurance to my plan without my knowledge. read more

they lied to us and changed our plan without telling us. DO NOT GO HERE!!!!!!!!!!!! We went from $70 to 140 a month and still traded in a phone and are paying for the phone. there is no benefit to have 4 lines WHICH WE NEVER signed up for. we have 2 adults and no need for 4 phones the person signed us up for without our knowledge. read more

Came in on 2/14 at 4p. The girl at the front who helped me was very rude, no intention of helping, and looked annoyed. The worst T-Mobile store I've been to. read more

Came here for the Tuesday promotion for a free water bottle. Wasn't aware that it's only for some stores. Which is totally fine, but the employees didn't need to treat me like I was an idiot and be rude to me. It's not appreciated when an 18-year-old kid talks down to a 40 year-old grown man like he's Stupid. Especially when it's regarding something like only participating stores participating and specific promotions. Kindness goes a long way in all matters. I was at the store today at 2:30 PM so the manager can look up the staff member that dealt with me. I was wearing dark gray shorts and a blue shirt. I'm 6 foot tall and white. Wearing work boots. This is how you loose long time customers.... I assume management will handle this situation appropriately. So I will remain loyal to T-Mobile. read more

Carson wqs super helpful getting me the new iPhone 17. It was a little busy but he was able to fully assist us while helping other customers when he could. Really glad we went to this Verizon. read more

The absolute WORST service I have ever received. I recommend NO ONE go to this store unless you want your time wasted and service terrible. I was "help" by Michael a guy who's terrible attitude and work ethic was second to none. He was chain smoking cigarettes in front of the store before and after I left. He was short, brash, and was extremely unfriendly. And lastly he had no clue of how to do his job. I wish I could say he was the only one, but unfortunately it's the story as a whole. The manager is only worried about his bonus and none of the employees want to help solve any of the costume's problems. read more

All this store is good for is buying a phone. If you have any issues, they are absolutely clueless about how to help you. A huge waste of time. read more

I would give 0 stars if possible. My husband and I came to this store so he could trade in and get the new iPhone 17 promotion. He was told the only way to do this was to add a phone line so his trade in phone could count towards the new one. Which is fine we did and we were given the amount his bill would be after this was done. Come to find out the first months bill was about $70 more then we were quoted. We went to another t mobile store where we found out that his bill did not show any phone was traded in. This is highly suspicious of fraud since we handed in the phone that same day in the store to the female worker. Thankfully the other store was able to help us out and get this all situated for us but we will definitely not be going back to this store anymore. read more

Do not trust this location or T Mobile. We switched from AT&T after 20 years because we heard you could save a lot of money by switching to T Mobile. When we got set up in the store, it seemed like it was going well. However when our first bill arrived it was $50 more than we were told. After multiple calls and lots of time wasted, it will supposedly be corrected in 2 billing cycles. That remains to be seen. We were promised a credit for paying off one of our phones and receiving a new phone. When the link to activate the prepaid card arrived, I followed the instructions to add it to my apple wallet. Now it says I need a pin and I have no way to access the money or even see the full card number. I called to store and they said they could probably help. When I arrived (on 10/1 at 4:45 , I was the only customer with three employees. When I walked in it was obvious I was interrupting their leisure. When I explained my situation they looked at me like I was an idiot and blatantly laughed at me when I left. I was not rude to any of them and did nothing to warrant this treatment. read more

** TLDR: Don't go here, they are not helpful, especially the manager. Go to a company store, you will have a much better experience. ** I went to the store to upgrade my iPhone. They were hesitant to help but I insisted. The manager, Juan, looked at my trade in and said that he's afraid that T-Mobile might reject my trade in due to the condition of the device (just some scratches on the screen) and that I should just contact T-Mobile and upgrade online, and that would be the best way for me to upgrade. I said that if T-Mobile sent it back that's fine, I'll just deal with it. Besides, when I look at the trade in policy, it says scratches from normal wear and tear are ok. He then told me that if he sent the phone in from his store and T-Mobile rejects it , his store would take the hit and he would not take the trade in. So I called T-Mobile customer service and they reviewed the device trade in policy, assured me that the device, even if it had "deep scratches" can be turned in. They said they would put the notes in the system, just go back to the store, ask them to review the notes and they should take it, if I have any problems just call them back. At this point I think it was clear to Juan that I was on the phone with customer service because he had locked himself in the back office for what would be a two hour "lunch break". But I digress. I told the T-Mobile store rep that I had talked to T- mobile customer care, please read the notes/ guidance that they provided in your system, I would please like to trade in my phone. The rep said "let me ask my manager". She walked in the back to talk to Juan. When she came back out, despite guidance from T-Mobile, the store rep said "my manager told me we will not accept the device". So now I'm on the line with customer service....... again, I'm an hour and a half into this stupid ordeal for I don't know what reason. The customer service rep asked me to put the store rep on the line and explained to them that they need to take the device, even if it had "deep scratches" because that was within company policy for returns. The store rep said "let me ask Juan again but I don't think he's going to take it". The rep went to the back to Juan, who was still locked in the back office, and relayed the message. At this time the manager says he'll take the device "this time". Ok, maybe not the best customer service but finally right? Progress, let's get this done so I can go back to my weekend. Nope, not to be..... So when ringing me up for my new iPhone they said their "system was not accepting my new phone". I said ok, try again? She said she tried 5 times and it wasn't working. Tried again, didn't work, something about the sim for that phone. Ok, get me another phone, let's try that one. "We don't have another one". How about a 512 gigabyte model? "Nope this is the only one we have in this store". Ok guys, you win at being unhelpful. I give up. What a waste of time. read more

T-Mobile - My phone - Mobile Phones Near Me - Seal Beach, California

Friendly staffs, very helpful, clean store, many accessories but wish there were more selections. Thank you Juan, Briana, and Julio for your services. read more

Horrible service!!! The last time I went here, got there at 730pm, store closes at 8pm. They didn't want to take my cash payment because they want to be out h too by 8pm!!! Today I had to go for an emergency and the nearest store is always packed so I thought I try this shitty location again. Big mistake, store smells like alcohol, there's a crack open beer can in the store. Couldn't even tell me the promotion going on, I go to T-Mobile so much, I had to ask about the deals for pre paid!!!! Stores like this people pipe change carrier service! No stars! read more

These five star reviews are for the VERIZON store next door this is not for T-Mobile. Not hate but they do not have MILES. 12800 Seal Beach Blvd Ste E Seal Beach, CA 90740 United States read more

I usually do not Yelp reviews but with my experience yesterday at T-Mobile in Seal Beach I just had to give a shout out. We as a family decided to switch from Verizon to T-Mobile for better monthly pricing and phone service. The store manager Juan was incredibly helpful and he handled everything smoothly and quickly for us. We were in and out in less than 25 mins. Thank you Juan for your professional customer service and for walking us through every step to make this change. read more

Do not, I repeat do not go to this location!!!! They are rude and don't even acknowledge you when you walk in!!! I just needed a screen protector and his reply "ya we don't got it" without looking!!! read more

Wanted to add an update: this store added some kind of monthly device protection to my account (an extra $20 a month) without my consent. None of my receipts said that this service would be added to my account and it was never told to me verbally. Extremely shadyand unethical business practices at this store. I had to call customer support to get refunded and to have it removed from my account. read more

LOVE AMEED!! great customer service, short wait time, very attentive. awesome personality and very helpful!

Very happy with Manager Sal and helpful staff, in restoring newly purchased phone. Will return to this location, in the event of service. ,,..,...............,..................... ... read more

My boyfriend and I went to this store and from the moment we walked in it was unwelcoming with the girl that worked there yesterday late afternoon. We discussed with her what we needed assistance with and every answer she gave she had an attitude and seemed like she didn't want to be there. She never pulled up the account and said any transaction she does they charge $35. She then told us to just call customer support. When we walked out completely dissatisfied with the service we realized it was not a tmobile store it's an affiliate/franchise. After searching for an actual tmobile store we found one nearby on Knott & Katella. Walked in with a cheerful greeting and was assisted by Yasseen who helped us with every question and took care of the problems we were having. He was very informative. If you are in the area you should go to the Knott & Katella location better service and assistance. So glad we didn't let our experience at the Seal Beach location stop us from finding a better location to assist us. read more

My family and I had a horrible experience here with the store manager Juan Medina. He lacked transparency when he was helping us search for new phone upgrades. He told us he would find us a cheap plan, which we agreed to but once we received our bill it increased by over $100. We came back to the store so that he could explain to us what was going on, but once he got frustrated by us he refused us service and kicked us out of the store. He also lacked patience with my mom, who isn't a fluent English speaker and laughed in front of her face when she wanted help from him. He was discriminatory because he looked down on my mom for not completely understanding him nor did he take any further actions to try to help her understand what he was saying. We are customers not trash. This is unprofessional behavior from a MANAGER, you would think someone in this position would provide better service. I wouldn't recommend buying or getting help from this store. Honestly, if you're looking for customer service support from T-Mobile, I would just directly call 611 because the customer service coming from the workers there who answer those phone calls is 100% higher quality than the rudeness that reeks inside this store, especially from Juan. read more

I was told this "isn't a corporate store", so they can't help with actual issues regarding phone service. They're just here to charge you and push products. read more

The manager, Juan, was very helpful during my visit. He was very respectful and patient with my grandparents when helping them open two lines. I will be recommending this store to everyone I know. We will definitely be coming back for all our phone needs. read more

I've been a T-Mobile customer for years, and this is the rudest location I've ever been to. The employees don't even bother greeting you, and sit around involved in their personal conversations. When they do "help" you, it's done incompetently, lazily and with a ton of attitude. It's not the customers' fault you're working in retail and hate it. I had an issue with an item they had sold me, and two of the employees went behind me and started loudly whispering and giggling. Wow, junior high bullying at a T-Mobile store?! I'm not sure if the manager is hiring their friends to work here, and sponsoring this BS, or if they're just uninvolved and unaware. But corporate should definitely make an unannounced visit to this location, and check out the clowns running the circus. If you're in the area, go to the location closer to Leisure World. The employees there are actually respectful! read more

As soon as me and my brother walked in we began to get unwelcoming looks because of our colored skin including the workers, I felt so uncomfortable I wanted to leave. They stared at us as if we didn't belong horrible just horrible. read more

Two awesome ladies working there who were very helpful today- Samy and Darla. They spent time helping me to set up a new phone. They were attentive and courteous. It was the first impression of this service, and they definitely represent the company well. Thank you. read more

Went in today because my sons phone screen was broken enough that the touch sensor on the phone no longer functioned properly. When we walked in the employee was sitting in the back of the store on his phone with no one in the store. I thought we had the protection/insurance but upon pulling up the account the employee said we did not have it for that phone. I said "we should have it on all devices can you check to see that?" He said, "I just did." With an annoyed attitude. I said, "on the other devices there is no coverage?" He then said, "oh, let me check." The whole time he responded with an attitude like I was bothering him. He confirmed coverage for our other phones just not this one. I asked what we could do and he said we could go to a 3rd party store to get the screen fixed. He didn't even offer upgrading the phone despite that fact that it was eligible and he could have gotten a commission. I could tell I was unwelcome and bothering him by my presence and we left. I logged into my account online and upgraded and purchased a replacement phone. He missed his opportunity for a sale with his flippant attitude. read more

Worst store I've been in. Workers don't even know what they are doing. Had us waiting over 2hrs just to get a screen protector replacement

Super poor customer service. My experience was, practically, "what are you doing here? Can't you see I'm busy relaxing?!" Leisure World location, however, jumped into service, happy to answer questions and I'm glad I tried one other location. One T-Mobile store does not horrible service make. But, that one store certainly did. read more

I needed a new screen protector for my 8+. The young man sitting at the table just outside the front door told me my phone would only be good till March. That all phones up to 11 would no longer work. So did I still want to purchase the protector. I told him I knew that wasn't true because that would mean only the 13 would work. I read articles and knew 6 and up would still work fine. Just because I have grey hair doesn't mean I'm not tech savvy. They lost a sale. I went to Target and purchased what I wanted. 2/16/22 I called the store yesterday after I left to speak to the manager and was told she had left for the day. It was 4:00. The person I left the review about is who answered the phone. I called 3 times today and let it ring at least 15 times. No answer. I checked to see if the store was open. Yep. ‍ read more

There was a manager working hard by herself to help multiple customers at once. She helped my sister buy a new phone. She provided quick service. I particularly didn't like that masks were optional if one was vaccinated. Ample parking space located behind a hotel. read more

It took them 5 minutes to open an account. But when you needed to close an account, it will take forever to. The store will not take the equipments back for you. You will have to ship it back yourself. And there will be a surprise bill at the end citing "equipments not received" 3 months after they were returned to T-Mobile. read more

I wanted to give a shout-out to the fellas working this location this morning. As my son and I waited we seen and heard these guys assistant 3 elderly people so attentively and with patience. Even though there were a handful of people waiting they took their time to make sure they weren't confused. I admit, we waited longer than "expected" but it was nice to see them being so kind and patient. They even waived our fee for what we needed (without us asking or giving them grief). Thanks fellas! read more

Went in and had a great experience. Dylan was extremely helpful and informational, I'll definitely be going back to this location.

I've been a T-Mobile customer for 2 years now, i have 4 additional people that pay their part of the bill. I started a new position at a hair salon that is down the street from this location. It seemed very convenient for me because I can go in before or after work depending on my schedule and it's next to the freeway that I exit to or go back home. I've been to this store 3 times to pay my bill and twice to address a concern/issue. -please check out their picture for the whole story- read more

I went into the store to upgrade my iPhone. I had already upgraded through the app and the phone never got delivered. T-Mobile "customer" service (I use that term loosely) told me to go into a store and show my receipt and they will be able to give me the phone. Nope! Nope they won't, can't don't want to, whatever the case, the answer was no. The "supervisor " (again, using that title loosely) named Landon, never bothered to look up my account, didn't bother to call customer service for me, didn't do anything helpful. All he did was talk over me, be condescending and snicker at me when I asked him to let me finish talking: the other employee (female) in there was just as useless: they were of ZERO help and the only reason I'm giving 2 stars is because another employee (male) was In there and had nothing to do with this and doesn't deserve one star. The "my hands are tied" bullshit doesn't work for me when you didn't even ask my name or bother to lift a finger to assist . Landon should be the supervisor of nobody. He was also parked by me and when he left, he skidded out of his parking spot and sped away. Unsafe and definitely unprofessional. Do better T-mobile! Especially when giving a supervisor job to a lazy ass employee! read more

I have sent a complaint into corporate, and I have written a very detailed complaint on Nextdoor about this store and its manager. My husband went in to buy a phone and as he's checking out, the manager asked if he wanted insurance. My husband asked if his wife has insurance. The manager typed in our information looked at the screen and said all the phones have insurance on the account. Husband gets home and looks NO PHONES have insurance on the account. he lied to sell my husband insurance and that just makes me so angry. read more

Jamie was super helpful with all the questions I had when I was trading in for a new phone. She was super knowledgeable and easy to talk too. I highly recommend going to her if you need assistance! read more