They will pay off your old phone if you switch to T-Mobile phone plan up to $800! You really should check it out. I don't know how all my T-Mobile Arena photos ended up on the T-Mobile store check-in but it's called T-Mobile and it's the same company. I love and trust and is so great. Their social media help team is the best by far and if you get T-Mobile plans, you get in T-Mobile Arena on the pink carpet, which is amazing! read more

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AVOID THIS RETAILOR. I walked in and asked about upgrading to a samsung ultra 26. 5 minutes after leaving i get a scam message asking if i approved a purchase. read more

I was able to have all of my problems solved because of the hard work of Ricky and Sam! I really enjoyed my time here at T-Mobile, despite a bit of waiting it all went quickly because of the high end customer service I received! Ricky explained that he takes his time with each customer and never wants us to feel rushed. He explained that the person he is with, is the most important person to him at that time and I truly felt that! I was so happy with service that I went and got Ricky a Monster energy drink after learning he like liked them as a way to say thank you. I was very happy with the service here AND PRO TIP: you can make an appointment if you call ahead! Thank you for all you do! read more

If you want to waste your time come to this place. Since they wasted my time I'll waste a little more writing this review. I needed a replacement screen protector I came here and luckily they have one in stock since another store was out. I have a plan that comes with free replacements so I thought it was as easy as here you go and I'll be on my way. Nope according to them I don't and I needed to pay. Called customer service twice saying I'm fully covered it should be free but they just need to mail it. Went back to the store and they still wouldn't listen. I went to Sam's Club T-Mobile (out as well) and they said the same thing as customer service.They said this store is just an authorized dealer meaning not as trained all new people who don't know jack shit. Saw 3 of them helping one person to show some proof to their statement. It was a hour wait with like 4 people ahead of me. The Sam's Club guy sent me another one as a backup so I don't have to go through this bs with no qualms. See that's how you treat people. All that time I wasted for a screen protector is laughable. If I knew how this would've come to be I would just stayed at home bought one from amazon would've taken a minute. I got a 17 pro max why would I lie waste my time/gas to swindle your store for a piece of plastic. It's not about the money but I bet they still think they're right even after a corporate T-Mobile store and two customer service reps said otherwise. Do yourself a favor go to eastern/ione or Sam's Club T-Mobile instead. The photo shows I'm a liar read more

T-Mobile - According to this T-Mobile I didn't have protection and needed to buy theirs. - Mobile Phones Near Me - Las Vegas, Nevada

Had Jess being my representative and she did a great job helping my father and I. She was very patient and made sure our phone problems were solved! read more

Long wait with customer service in the back one actually working. Unsolicited charges my account which is why I'm here in the first place. Last time here in this lifetime and beyond. read more

T-Mobile - Customers in line plus one (taking the pic). - Mobile Phones Near Me - Las Vegas, Nevada

I came in for my t mobile tuesday gift, this is the first time I have ever encountered a problem getting my gifts from a t mobile store. I have two lines as well as a internet router/modem with t mobile. They wanted to research my account to see my information before finally giving me my gift. What should have been a fast in and out transaction took 30 minutes due to waiting until they took care of customers with more complex issues. Really, having to wait for a quick gift that would have taken 5 minutes. read more

The staff is welcoming and knowledgeable. Both Jessica and Ricky provided outstanding Customer Service. Ricky went above and beyond to help me. read more

You have associates standing around going in and out of the back while 4 customers are waiting to be seen. They're is no sense of urgency with them in moving about. Not helpful at all. Doing inventory checks when they are overwhelmed with customers. One person working with people. Two or three others meandering about. read more

There is a wait no matter what time you arrive at this location. I continue to use t-mobile because they are the best service out there. I think they are overpriced but as usual, you really do get what you pay for! I love my iPhone and would never give it up! Excellent service once you do get a representative to help you! read more

I called and asked for a screen protector for my phone (15) three days in a row. I first came in to ask, they said they didn't have it. They didn't even look. Day one I called, they had two in stock it. Day 2 I called to confirm and they didn't and said 15 pro would fit, Day 3 I called and said I'll be there in 5, he said it would an hour wait. I said okay, can you put me on the list? (Which means I'll get text messages for updates on my spot in line) an hour and 45 goes by, and nothing. I called and they thought I was a different person. No one asked for my name. I walk in, I'm still waiting. No one has any urgency to help their customers. There's multiple workers just wandering around and not caring to assist anyone. read more

I walked in the store no one greeted me or asked me my name to put me on the list , I said to myself " no problem " I'll just wait the store was slightly busy with three agents working . With that being said I stood there for 35 minutes and someone walked in after me and once the agent was done he then started to call people on the list that was apparently no longer in the store , I said excuse me I never put my name on the list , some one walked in 5 minutes prior to him finishing up with a guest and he then asked her if he could assist her " I said excuse me I have been waiting over 30 minutes and she just walked in 5 minutes ago . RUDE RUDE RUDE , I am so sick and tired of the rude retail customer service with T-Mobile read more

Upgraded my phone with Juan and was told monthly would be reduced. This was not the case. Been trying to resolve my issue for months. Employees not very helpful. They will make "promises" to secure the deal but you end up with problems down the road. Would not recommend this location. read more

Shay lied about multiple things while just trying to get her sale done. She said my bill would be half of what it was and instead I've seen double what it was and I came and spoke to the manager Juan the first week of December he would honor the lies I was told now I'm here for the second day in a row to be told that I can not get any help. Gosh I was amazing ! I'm disappointed in the store. The lies they have told. I highly don't recommend this location. read more

Silverado/Bermuda location sucks as far as the wait time...so far 40 minutes . I wasn't acknowledged upon entry either. Perhaps they should start an appointment type process or hire more people! read more

Ricky is great!!! He's not just a sales person he has a personality and genuinely helped me got exactly what I needed

Me and my wife went to this Tmobile store because she wanted to get new phone. We walked in and there were 3 people working with other customers. We stood there for about 10 mins and not 1 person acknowleged us. Not even a hello , we will be with you or anything. We decided they didn't want our money so we drove to the store on Eastern & Ione. That store even more busier but as soon as we walked in , we were greet by an associate. We told him we wanted to buy a new phone. He helped us with everything we need but sadly the store didn't carry the phone that we wanted. He said to check Samsung website and we did. Luckily there was a black Friday sale so instead of paying Tmobile $1400. We only paid $900 for it. Thank you again for saving me money by ignoring us!!!! read more

Absolutely excellent service & location! Scheduled an appointment, arrived early & tho what they had to fix took over an hour, it was well worth it! LG & Craig did everything thoroughly & efficiently & I'm happy cause of them & customer service over the phone that T-Mobile & Sprint merged or whatever they did. It's good. Tuesdays are T-Mobile Tuesdays where you get deals & discounts on gas. As long as I've been w/ Sprint, I never got any side deals. Thank you crew at my T-Mobile location especially & feel comfortable scheduling an appointment & things getting done. read more

I had T-Mobile for my home internet and then moved houses just across the freeway, where they claimed they did not service that specific area although within 3 miles distance from one another. I called to complain that I had been paying my bills but could not receive internet service. I was advised by the person on the telephone that they did not service my new area of residence, my only option is to go to another provider who serviced my area. So we settled my account and canceled my T-Mobile service, since they do not provide service to that area. I confirmed that everything was taken care of and all I needed to do was to return the box. To return the box I went to a T-Mobile store. No, they do not accept them in person, I have to ship it and send it in. So that's what I do. T-Mobile proceeded to bill me for additional services even after I canceled my internet service and confirmed a change of address. Despite acknowledging my address change, they continued to send the additional bills to the old address they had on file. I physically went to the T-Mobile store and spoke to a representative in person, she was very kind and did her best to help. She called internally to the company and spoke with departments trying to resolve the matter. While looking at my account she confirmed the date of my cancellation and the continuance of charges they were requesting for me to pay, for a service I wasn't able to utilize since they do not service my area and I had to get Cox Internet instead. The representative was saying they shouldn't have charged me at all, and the people she was speaking to on the phone said unfortunately they couldn't make any changes because it had been sent to collections and was now out of their jurisdiction. The representative did everything she could and provided us with information to speak to the collection agency to dispute the charge. My dispute was denied and I was forced to pay for a service I did not receive. I had to pay for a service I could not utilize, as T-Mobile did not service my area, despite canceling the service. Not only am I being wrongfully charged a small $89 fee, but now my credit score is being affected because a multimillion-dollar company refuses to acknowledge their error in charging a customer after service cancellation and then sending bills to an old address. I am profoundly disappointed in T-Mobile's failure to take responsibility for their mistakes. It's unacceptable that a company of their stature would treat any customer in such a negligent manner. read more

Really frustrated with this place. Service is beyond slow staff has no knowledge of what's going on, it's like they're there just for shows! I will not return to this location They don't know anything about cell phones and such. Need a little more training. And a little more sense of urgency. read more

Just came in to get some questions answered, stood there for 15 minutes w/ 3 employees working and not a single one even greeted me while waiting. It's very typical to say "hello sir, sorry for the wait but we'll be right with you" to at least show you notice there's somebody waiting to be helped, not avoid eye contact the entire time hoping I'll leave (which I did) read more

Very helpful and good at explaining iPhone issues even when they weren't making a sale. Busy but immediately acknowledged our presence and hustled to get to us quickly, read more

Worst customer service ever. The service agents are all not concern about their customers. This location doesn't deserve even one star.

I had a great experience at this T-Mobile, your representative Aiyanna fixed my phone for me, broke down my bill for me and hooked me with the best deal for a new watch. Much respect to her and her hard work in her customer service skills. Always will come in to see Aiyanna. Highly recommended! read more

Exceptional customer service given to the 1 and only Cory (Joe helped us too, thx u!). Cory showed his outmost multitasking while answering our questions, having small talk with us, laughing all while upgrading 3 of our phone lines at the same time! What more can I say, we left the store with 3 brand new phones and phone accessories...Totally pleased and stoked!! Thinking of upgrading, paying your bill, buying accessories or have a question, stop by and ask for Cory, you won't be disappointed!! BET!! Forgot to mention that the store was clean and in order and last but not least loved how you enter and was greeted right away!! read more

T-Mobile - iPhone 11 Pro Max - Midnight Green iPhone 11 - Lilac iPhone 11 Pro Max - Black - Mobile Phones Near Me - Las Vegas, Nevada

This is the absolute WORST T-Mobile I have ever dealt with. I went in to figure out my phone bill.. After waiting for THREE hours, an associate helped me.. The store manager, Juan, removed the associate to help someone else once he realized I wasn't there to purchase anything else. After paying my phone off, they informed me I could not keep my current number (which wasn't told to me prior to paying).. I was on the phone with customer service & the rep stated to request a refund since I wouldn't be able to keep my phone or she suggested to call the authorized user to release the number. The manager, JUAN, stated I was on the only phone that could be used to make the call since my phone wasn't working to call the authorized user.. A PLACE THAT SELLS PHONES ONLY HAS ONE PHONES TO SPARE? When I asked for my refund, he REFUSED. They kept trying to sell me different things and once they realized I was in there for one thing & not their commission, they gave me the WORST customer service I've ever received. Will never return to this store.. read more

Letty B. Has been kind and always attentive to questions and offers much more as my official newly elected go to T-Mobile Expert. We appreciate her for giving her all. Thank You read more

I walked in here and was immediately greeted and assisted with a positive attitude from everyone in the store. JOY helped me with open arms and warm smile. He was very down to earth and extremely knowledgeable! He gave me great excellent customer service and i will definitely be coming back because of him! I walked in for a new phone and walked out with an additional ipad and accessories! Upselling was on point and i appreciate how transparent he was and bubbly. Thank you to Tmobile for the great experience and SPECIAL SHOUT OUT TO MY BOY JOY read more

T-Mobile - Ipad - Mobile Phones Near Me - Las Vegas, Nevada

Justin the store's representative, did an amazing job at helping me with my technical problems. If you need a problem solver or someone to help you with complex situations with your phone ask for him. read more

Thom at this store is seriously the best. I was a total pain in the ass about everything and he was so accommodating and even got me a speaker they were out of shipped to their store and his manager honored the promo. Drive the few extra miles and ask for Thom. He needs a raise and is an asset to T-Mobile. read more

Whatever you do , do not ever get a new phone through online. I was offer online sale rep manager these promotions and discount and half of them were either didn't work or expired after the fact. I had to jump through hoops for them to fix what was promised. Stick with the store sales. read more

Randall was a very rude and short. Came in to do an upgrade and wanted to show him what I saw on my screen, he insisted that whatever was on his screen was on mine. Didn't even take the time to listen to what I wanted to say. So for that Randall... 1 star. In the future you should work on you're people skills especially if you are the manager of the store. KEYONTAY on the other hand... AWESOME! Helped us figure out what we needed to was patient and KIND. MAHALOSSSS KEYONTAY FOR YOUR AWESOME CUSTOMER SERVICE! read more

Worst experience ever ever ever ever!!!!!! Switched from AT&T, in store over 2 hours, ported wrong numbers to phones, couldn't call my husband from my phone. T-Mobile customer service in store bad, called from home and on phone with them 1 1/2 hours and couldn't fix. Sent me to Apple rep and he figured it out in short order. My number was blocked in his phone!!! How could they not have figured this out in store or T-Mobile customer service specialist? I will never go in to a phone store again. I found out you can go in the Apple Store and they can do it all professionally. read more

I normally been coming for my monthly payments and the customer service is always great. Today me and my girl went to upgrade our phones and add her to my account and we had the absolute pleasure of being helped by Eric Kelley. I usually never leave reviews but that man deserves a promotion or a bonus in fact anything to reward his expertise and service skills! He is a true example of someone I can see as a manager why you may ask? Once you talk to him he makes you feel like youve known each other forever and he really took care of us. He went above and beyond to give us exactly what needed, wanted, and more. I can tell he is dedicated to his work and it shows all over. This store i give it a 4 star rating but its because of Eric that I made it a 5 star. If i ever need any upgrade or anything I am for sure making sure its Eric that's helping us. read more

Went in to trade my iphone in last week for a Samsung, and took a couple hours but both Judith and Christina were so great at helping me. The next day I went back in to trade my phone in again and went back to iPhone because I wasn't satisfied with my Samsung. Christina was there to help me and she is so patient and sweet. Everyone here has such great customer service and a positive attitude. In order to do a job like this you have to be very selfless and have the ability to put customers needs before yours even if their a pain to deal with. I appreciate the service I received here and I love my new phone. read more

T-Mobile Silverado. On June 23rd 2021 we had a very pleasant experience with T Mobile rep Craig F at the Silverado Store. We needed to complete some complex billing and ownership issues on the account along with a device and SIM Card upgrade. Craig was patient throughout the process and was a big help in resolving our complex issues. Thanks Craig. JPD and DVD read more

Thank you Christina for helping me switch to T-mobile and upgrade my phone. You went down as far as providing the break down of each month's bill plus all the promos. Thank you again!!!! You are the best. read more

Retail is a tough gig. As a customer, I sometimes dread the experience more than a visit to the dentist. Get in, get out - avoid the impulse buys at the front of the store, and hope you didn't break the bank on something shiny. As with most T-Mobile stores, the wait can be long, but this time, I didn't mind as I was still deciding on an upgrade or execute the warranty service on my busted phone. My job often has me juggling between sketching a quick floor plan while taking pictures of various work-related components. Last site visit, it was going well until I fumbled and dropped my phone. No worries. At least until I needed to snap another photo and was met by a blank screen. [insert groan here] My face twisted like I bit into a tart lemon just thinking about the fun times to be had with Assurion and T-Mo Customer service. Yay - fun times spent on my short weekend. But I digress. I walked into the store, waited long enough to browse through the latest iteration of iPhones before Christian called me over. So I explained my predicament and in short order, he was on the phone on hold with T-Mo Customer Service while explaining to me that I could avoid the whole process by pulling the trigger on the Jump program and upgrade. The difference between this and paying the deductible of $175 was only $40. Sold. So after some time spent on the phone with Customer Service, Christian learned that my phone's IMEI # didn't match what was on record. What's that mean? Alarms go off in my head. Unfortunately, Apple Town Square !@#*ed up and didn't update the IMEI for the replacement phone they gave me. I had a phone with a camera that wouldn't work until I find the receipt. Quick search on my emails and I find it. Long story - short? Christian calls his assistant manager Bella over and they work the customer service from Assurion and T-Mo to get it resolved. After another wait, which was preferable to walking around with a half-functional phone, I step outside with a shiny new iPhone. Upgraded. With a Lifeproof (idiot-proof for me my wife says) case that can take a 10' drop. I love the extra step and care these guys applied to giving me a great experience. Just a little bit of effort and a lot of bit of attention caught a problem that could have been a nightmare to resolve on my own with a third-world call center in Asia. Well done Christian and Bella, you guys rock! read more

I love this T-Mobile store!!!! I had recently gone to another T-Mobile store on Eastern Ave and had a really bad experience so it was absolutely delightful to deal with the people at Silverado Ranch!!! I arrived yesterday afternoon at the Silverado Ranch Store: 4052 and there were 3 smiling faces that greeted me so immediately I felt very welcomed. The 3 people working at this store all said "Hi" and greeted me warmly. All 3 of them worked as a cohesive team so that each customer got wonderful, caring and friendly service. The manager Sydney was fantastic!! She was helpful, knew her products and within a few minutes all my needs were taken care of. I had purchased a new iPhone 11 from T-Mobile and needed some assistance as the other store had not followed up. Sydney gave me a new SIM card, got my phone number switched over from my former carrier, she made sure my new phone was set up properly and tested that the phone number was working. Sydney was really kind and said I could come back and they would apply the "glass" protector on my screen. As I live really close by, I did stop by again and Rick, applied it to the screen on my phone and it was perfect!!! Nothing was too much trouble for these guys. It was a total pleasure dealing with them. From now on I am making this store my T-Mobile store. I left feeling really good and they totally redeemed my experience with T-Mobile. I give this store a 10 out of 10! If you want fast, efficient and friendly service then you should make this T-Mobile store your store of choice!!! These guys are the Best!!!! read more

Christina who is the manager is superb! Danny (Daniel) is not only awesome but very professional, listens and is knowledgeable. This is by far the most cohesive awesome TMobile team I have encountered. I had a horrendous experience calling into T-Mobiles Cust service line but this store has saved me as a customer because of this store ! read more