So disappointed with this store. We came in to upgrade our phones and were deceived into getting watches that "came with the phones" (lie #1), and adding two extra UNNECESSARY lines to our plan in order to get the "promotion" (lie #2). This store should be investigated, I have no idea how they get away doing this to loyal customers. read more

Thank you SO much to Matthew and Patricia but ESPECIALLY Patricia for going absolutely above and beyond to help my grieving father and I today. The care and attention given to the situation and assisting me with helping my Dad navigating all the little steps to getting an upgraded phone and insight into other very helpful services /devices was invaluable. Matthew and Patricia were fantastic A+ customer service for us. We'll see you again easily for approaching holiday sales! read more

This T-Mobile location is where I experienced great customer service beyond my imagination! Sean and Valerie were amazing, they got me a great deal which saved my business from losing money and especially my clients. Now, my business is much better off and facing a better future. All because of Sean and Valerie from the T-Mobile location at Fairview center in Goleta CA. I'm forever grateful! Thank you!! read more

My experience at T-mobile left a bit to be desired. I came in after extend research of phones and T-Mobile plans online, only to be told they "don't have that plan" when I came in. The options were not presented in a straightforward manner. They are meant to muddle, confuse and confound. No matter how many times I said "no" to a particular unnecessary add-on, the sales person would not stop pushing for it. Over and over. When I finally made clear what options I selected, there was a random $40 "monthly mystery fee" that the when I pointed it out and asked what it was, the gentleman (I think his name was Daniel?) kept saying "good catch" over and over but refused to tell me what the fee was. I almost left out of frustration at the obvious scam and poor coverup. They somehow pass off the monthly phone credit as the "discounted plan price" when the two have nothing to do with each other. When I asked for my plan receipt and info, I was told I'd see it when I got my first bill. He said this while a he threw my receipt of plan in the trash right before my eyes. It is quite ridiculous and worse, duplicitous. Be wary, be careful, research first, speak up, ask questions etc. because they are incredibly misleading and do not stop pushing, taking advantage of people. read more

I usually don't submit reviews but Sean has such great customer service I had to recognize him. He was professional, helpful and such a pleasure to deal with when I had an issue with my phone. It's rare to find employees who put pride in their work and really want to find solutions for customers. Sean helped me so much and I am thankful he was there. Thank you! read more

Came in to get an upgrade today, and Jesse really hooked it up for me. I don't normally write reviews like this but he did such a good job that I wanted to go out of my way to write a good review for him. Got me set up with a new phone and just overall is a very down-to-earth guy and was really genuine. read more

1 employee...4 people waiting. And the employee is on the phone on hold... as I sit here in the Tmobile store, writing this review, the last person in line left. read more

I went to T-Mobile to get my teen her first phone, I was told that I could get a free iPhone. Turns out I wasn't eligible. Super upset about that. I did get my teen an iPhone se however. The people there will pretty nice but not the greatest experience. I had a much better customer experience at the Hollister T-Mobile. read more

I went in with my daughter yesterday to upgrade our phones. Chase helped us out and was amazing! He was patient and very knowledgeable. We left with no questions unanswered and very happy! read more

I never thought of calling a phone store, world-class before, but *this* one clearly is, just that. read more

I went to the store today to transfer service from one phone to another, having problems with the sim card. I spoke to Charley. She was polite, professional, and friendly. She quickly resolved my problem and did it all with a smile. read more

Carley Sedlak, "store manager" is one of the rudest people I have ever come across in my life. Right from the start her energy was extremely aggressive, mean and just downright unprofessional. We were told a day earlier we qualified for an upgrade but we decided to sleep on it and see how we felt in the morning. Both my boyfriend and I were decided we were going to upgrade so went in. At first impression Carley made us both extremely uncomfortable with the way she shoved aside the young man who had been familiar with us and approved us to begin with. Pretty obvious she was vying for a sale. After rudely demanding to see my boyfriend's phone she said that she wouldnt accept it for the jump . What?!!! Yesterday we were told they would take it, but now because she was "store manager" she is telling us no. It wasnt so much what she said but how she said it and the way she looked when she knew she had upset my boyfriend. She obviously loves the power role. The reps could have spoken up it is pretty clear they were intimidated by her so instead of us walking out with a new phone, essentially upgrading two lines, we are switching services. Carley, you need to reevaluate the way you treat customers . Because of your negative attitude, rudeness and bad energy we are no longer Tmobile customers. I do not recommend this store because of its management! read more

T-Mobile - Mobile Phones Near Me - Goleta, California

My name is Sean. I've been in and out of store #136F on Fairview avenue in Golita. I have always been treated with respect and kindness. I just recently up graded my phone. Carley Sediak and her staff took the time needed to transfer my old phone info over to the new phone. I went in to pay my monthly bill and left with a new phone. What a great team!!! Sincerely Sean O. read more

Came in with a complicated account mix up. They were able to resolve it and get everything working properly and even credited my bill for the difference when switching me to a better plan for my family. Really happy with Beth and their service as a whole. read more

After 10 years of dropped calls at ATT "because of living in a rural area" my bf convinced me to switch over to T-MOBILE.... WHY didn't I switch over sooner! Now the calls NEVER drop anywhere ! Christopher the store manager and Bethany have been super helpful the 4 times I've walked in with questions. I never have to wait in line when I walk in to this store. They are so knowledgeable and friendly I actually enjoy stopping by. Never wanted to write a good phone service provider review until now. read more

The purpose of this post is in no way to criticize the employees at this T-Mobile store. They were professional and helped me the best they could. But the T-Mobile representative I spoke with was ridiculous. Essentially they sold me a temporary SIM card for my phone that gave me virtually no service anywhere (Chicago, Madison, LA, Santa Barbara). Despite the record showing I used a mere 30 mg out of the 2000 mg promised (since I was unable to get service to use anymore), they refused to give me a refund, even a partial one. Don't trust any promises of service from T-Mobile and certainly don't expect any kind of compensation if the service falls short. read more

They were unable to unlock my phone even though it was paid for and bought through them. We called there customer service but they were unable to assist. I asked to speak to their district manager "Isaac" , he said that he didn't want to speak to me. They have the worst customer service stay away read more

The service at this store was great. The staff was very knowledgeable, and I was very happy with the service I received. I walked out of the store with the phone I wanted and a new Apple Watch! I will go back to this store for all of my phone needs! read more

I went to get a new line and I didn't remember any of my pin numbers and they were extremely patient throughout the process. and also helped me find the best deals for me. Big shout out to Edy and Anthony!! I am absolutely satisfied with the service and the deals. read more

I came in the store to get some help with my device and the staff their where friendly and understanding of my situation and was abile to get my phone working after. read more