Worked for this Mickey Mouse organization for a year. When…read morecomputer parts vital for public safety communications break down, they would buy the refurbished parts fron Craigs List. Sometimes 2 to 3 terminals would be down for a week. The other 4 terminals for the telecommunicators were put together by "spare parts". Pay was low for some telecommunicators. The younger ones 18-23 year olds have no idea about the streets in the communities they were dispatching for. There were a few who also were not sure where surrounding communities were located. Some did not even know where I-290 was. Seriously!!! Management ran a sweat shop facility. 12 hour days and lunch was only a half hour AT YOUR TERMINAL. Breaks not allowed for more than a few minutes. The "kids" in midnight shifts slept and those who were not sleeping, covered for them. Citizens should really question why a "consolidated dispatch center" is so cheap! Most of the Board of Directors on NORCOMM are publuc servants who push for this toyland service. Kickbacks for them? Maybe, they are political cronies. Towns and Villages need to shy away from this company! I DO NOT RECONMEND GOING WITH NORCOMN for consolidated dispatch. Unless of course you do not care for your citizens or a poor community that cannot pay for professionalism.

I'm pretty sure that this is supposed to be 2926c and is listed at the wrong address…read more Check my review for t-mobile at the correct address. I would hire seven of this kid to work for any store. Go in when there are not many customers if you need special attention. This is common sense. Be reasonable and you will get great service.

Spoke with Sharif over the phone and he helped me troubleshoot over the phone. I'm so thankful!read more

Highly recommend Sharif! Here's why:…read more - Delivered Results - wired my new turn-of-the-century house with a Ubiquiti Wifi network and surveillance cameras. I'm now awash in high speed internet (critical since both my wife and I run our respective businesses fully virtually from home). - Went Above and Beyond - I'm a neat freak. Luckily Sharif is too. Sharif and his colleague Mike made sure cables were tightly run and barely visible. They went so far as to help me remove all the defunct coax running around my house too. - Responsive and Conscientious - Sharif is prompt over text and email (rare with contractors!). He also came back to replace my malfunctioning NVR drive and troubleshoot my G4 doorbell at no extra cost.

I have used Vic and his team in 6 different company moves over the last 15 years. From cabling to…read moreafter install service you will never find a better company to work with, staff is knowledgeable , prompt and efficient in all aspects of todays technology. Seriously, you can't go wrong using their services. I hated moving but loved the opportunity to deal with Prime again. Richard S

Joe was super helpful. I first went with Comcast voice edge and the experience was horrible. Joe…read moretook care of us right away even when the phones went down and malfunctioned from Comcast. I highly recommend them for any business.

I called Astound, with the thought process of canceling the service because of the auto increase…read more However, Dominick (Customer service Supervisor) was able to turn the negative experience into a very pleasant one. He handled everything professionally and figured out the relevant plans to be applied in order to win the customer experience. I was on the phone for almost 2 hours though. So, not very happy about that.

Horrible experience with Astound Customer Service. My building has a bulk account with Astound and…read moreI called on 6/21/26 to get my self-installation kit sent. I accepted the terms & conditions and they said it would arrive 6/26/26. It did not arrive on that date, and I called back on 6/28/26. They could not find any tracking information and could not provide an update on when I could expect it - just "tomorrow". On 6/29/26, again, it did not arrive and they said it was lost. Instead of expediting another delivery, they scheduled a tech appointment on 7/3/26. I called again after not receiving a confirmation and they shared that the appointment was requested, not confirmed, and there is no technician until the following week. I have asked them to expedite the request - I will literally pick up the equipment if needed to no avail. They also cannot provide me any information about my account to check on the technician confirmation. I have no idea if they will show up, where the equipment will be, or when I will be connected to the Internet, despite it being over a week from initial request. Highly disappointed!!!!!!