Wroste t mobile store ever cheuk said phone ins will only cover ya SIM card not ya cellphone Wtf so I guess u won't need to buy phone insurance bc that only covers ya lost r broken SIM card n not ya phone so I guess if u need phone insurance u need to buy SIM card insurance so if u got life insurance it should cover ya car repair lmao according to cheuk from this t mobile lmao do not ever cum to this t mobile store is horrible if I can give it a zero rate I would this store is a waste of time waste of gas to even drive here read more

Came here today and it was quite busy since it is thanksgiving weekend. My family and I waited for about 20 Minutes to be helped since they were busy. We were then helped by Diego !! He was really helpful and made sure we had no problems before we left. Thank you Diego :) read more

Me and My daughter were trying to shop around to change carriers, went to many different places and different T-Mobile shops , but at this particular T-Mobile we were service by Debbie very smart ,sweet, professional, helpful , knows what she is doing , I appreciate the patience she had in our crazy family mess !! Honestly never had been helped and explained everything in such detail , giving us different options, she treated us as family !! Thank you for your help read more

T Mobile sucks. Keep in mind when you purchase insurance on your phone, the insurance only covers the line you start off with so if you switch sim cards your insurance no longer covers the phone. Cheuck from T mobile on rosemead near target by 10 fwy tells me it's like car ins. It covers me not the car. So I guess if my car gets hit and I don't get hurt, the car is not covered by insurance. SMMF. read more

Had two recent visits at this location upgrading to a new IPhone. My first one had a defect, so coming back to get it replaced had me sweating bullets thinking the process would be painful. But Bryan and Moises did such a great job making sure everything was handled well. Got my new phone thanks to the great customer service those two gave me. read more

This location is highly recommended. I was helped out by Bryan who had great customer service and made my trip feel so quick. Even though it was betting busy, he did not rush my decisions and went over everything I asked to, very thoroughly! The other staff members were helpful and joyful as well, made me feel very comfortable. read more

Ivan was amazing! I was there to add a line to my account for my mom and needed a Mandarin speaking rep to explain things to her. He explained everything clearly and was extremely helpful. My mom was impressed with his professionalism and great attitude. She's happy I'm happy. Thumbs up for Ivan read more

This location sucks, the sold me a Note that was defective, had to go back to get a another one, 2nd phone was also defective! Poor customers service too. read more

Waste of time. Representative only says no to clients and doesnt seem to look like they want to help customers out. Horrible!

Went here in the morning yesterday to open a new phone line and phone. The process went very smoothly because of the person that helped me. He was nice and veery knowledgeable about the plans tmoblie offered. The process didn't take longer then 30-40 mins and I was out the door with a new number and phone with a good deal phone plan. read more

T-Mobile Experience Store - iPhone 6 plus! - Mobile Phones Near Me - Rosemead, California

If you ever need anything, Steven was awesome in every way. Excellent customer service and was very helpful. He helped us upgrade our plan and was knowledgeable and explained everything very clearly. Took the time to make sure all our needs were accommodated. Not only was he helpful to us, he greeted every customer that came in and the rest of the staff attended to everyone that came in. So you know you can definitely come to this location and leave happy. read more

This T-mobile is amazing! Its literally right next to everything you need which is great. My sister and I had time to kill so we went here because I needed to return my SGS5. But anyways, we go in and we were greeted by Harrison! He help me and my sister through everything we needed and got everything. I didn't like the phone so I wanted to change back and he told me what I needed to do, the first time I called Customer Service it was a fail because I wasn't aggressive enough, Harrison told me to call and be aggressive but I gave it to my sister because she knew what she was doing. In that whole Process he helped my sister figure out what plan and internet she needed on her phone as well. He was very patience with us and we joked around with our asian last names and such. We got our problem solved and Harrison even gave us his card just in case anything else bad happens with our plan or whatever. Overall, I enjoyed going to this T-mobile and I enjoy Harrison Tsoi ( like SOY sauce) helping us! Thanks, Harrison! 4 Stars for great customer service! Have Fun and Good Luck! read more

I went to T-Mobile today to pick up apple products we were there for a while (about 4 hours ). I was there with my mom and dad we were getting new phones and two Apple Watches . Then Sarah the assistant manager comes other to use while we are about to set up our new products and says that two out of the three of us need to leave. My dad and I left while my mom got hers and my dads phone set up. About and hour later my mom and the assistant manager started arguing about her kicking my dad and me out . Then she straight out lied and said that she never said that we couldn't be in there she said, that she said that if we didn't mind going out . Robert the worker the assisted us the whole way was very helpful, patient, and calm. read more

Eric is the best as busy as it was he helped me and was very kind. He is the best worker there! Will be coming back! This Store needs more help in the evening but Eric is excellent read more

Accidentally pre scheduled cancellation. Got my service back up in less than five minutes. Daniel Loy was very professional. We had a few laughs and it turns out we're both volunteers and it was pleasant. I recommend Daniel Loy for all your issues. read more

Saw two employees coming out with multiple T-Mobile Tues towels heading to their cars as I entered the store. I asked someone at the register if they had any towels left and without even looking up was told a hard "no" that they didn't have any. Guess if you're saving the towels for employees and family of employees only you wouldn't have any left. Shady. read more

This review is strictly for T-mobile association with Assurant insurance company. Wish T-mobile would partner with better insurance company to provide the better deal/service to the customers. Assurant takes super long at processing the orders and they not only send refurbished phone after $175 deductible but also did not send the exact phone that you purchase through T-mobile. In addition, the Assurant agent would hang up the phone until the middle of the claim. It's such a shame that T-mobile cannot partner with better insurance service because we definitely will not be purchasing phones or making phone payment plans in the future through T-mobile because of this. If the phone had been purchased through Apple, a lot of time would be saved claiming/troubleshooting the phone through Apple Care. read more

I called earlier today to see if they had the Apple Watch that i wanted. There was only one left and Jasmin assured me that she was going to hold it for me. I got to the store and i was already in their queue and the Apple Watch was ready for me. This is my first Apple Watch and Jasmin was glad to answer all my questions and other questions I had. She was very accurate and knowledgeable. I live in temple city but the little drive down to Rosemead is worth the customer service. Thanks again Jasmin. read more

I just opened up an account with them, the staff that helped us was the manager Wendy & Irene. They were both really friendly & answered any question I had gave us full breakdown of our bill ! Very pleased with their customer service really felt like a valued customer ! read more

T-Mobile Experience Store - Just got the new iPhone 6 & loving it so far - Mobile Phones Near Me - Rosemead, California

This will forever be my T-Mobile store! I live about 3 miles from the store and I will make that drive to this T-Mobile. The vibe once you walk in is great! The reps are awesome very helpful, very friendly. Gabby is my go to girl to help me with anything I neee. You will not be disappointed. read more

My brother decided he wanted to switch carriers. So we decided to visit our local tmobile store since I am a customer of theirs already . As soon as we walked in the store we were approached by Beau. He asked us if we needed help and my brother told him our situation. He was very knowledable on the products, the benefits of having multiple lines on my account and even their bogo for the s8. He went over everything. He answered all my brothers questions about switching carriers and the benefits of being a T-Mobile customer . Needless to say both my brother and I walked out with new phones today . If anyone is looking to get a new phone or switch to tmobile I definitely recommend to coming here and ask for Beau. Awesome customer service, polite,knowledgeable and great attitude! read more

Completely different experience than the TMobile on valley and Atlantic. Bo helped me out and was extremely knowledgable and friendly. If you need help come to this place and ask for Bo. read more

Sara the manager is very lazy and pore at helping customers she takes her sweet time to help a customer came in at 7:30 she said it would be a 35 min wait then Adam offered 5 min after to help me right away someone needs to talk to the manager or get a new manager or don't even come to work if your not going to treat your customers right read more

I really liked this store...until today. I know people are in a hurry to get the iPhone 7 & that can be frustrating on the store associates but does that entitle them to treat other store patrons like shit? Hey Melissa if you read this stop being such a bitter & rude ass person. There was no need for you to be rude just because you have other people stressing you out, get out of retail if you can't handle customer service. read more

My daughter and I came to this location a couple of weeks ago to transfer our service from AT&T to T-Mobile. We've been wanting to transfer for a while but kept putting it off because of the BIG hassles and pressure we always had with AT&T. We were immediately approached by Lauren who was super friendly, helpful, and knowledgeable. Never once did we feel pressured by her, she was extremely patient and made our transition a breeze!! Needless to say, we had a great experience because of Lauren and we're extremely grateful. I highly recommend asking for Lauren on your visit!! read more

Hellllooooooo??! Can someone actually help us!? We've been standing here for more than 15 minutes until one good guy customer told us that we should sign in. Yup! He waited for a while too before he found out that we should sign in. No greetings, no one informed us that we should sign in! Wow, I usually avoid this store because of their service even though this is the closest to my house. I didn't know that the horrible service gets worse and worse! Avoid this place. Better go to the Arcadia mall, reps are accommodating there. read more

I came by this store recently and was helped by Wendy. She was very polite and professional. She clearly explained all the information to me and answer all the questions I had. She even set me up on a new plan that helped me save money!!! read more

Went into this T-Mobile location in hopes of switching over from Sprint to their network. You would THINK that they would do anything to help me out! I mean, hello! Easy sell! You don't even have to convince me, I'm trying to get away from Sprint! But the unmotivated individuals that work here can't see an easy sell from a mile away. Asked a few people for help, they were generally disinterested in talking to me and answering my questions and more interested in being on their phones or doing their own thing. Fire this lazy staff owner of this store! They are dragging your sales down the toilet!!!! read more

I bought my Iphone 11 Pro Max in September, and I paid in cash, I told them make sure my phone will be unlocked, so that I can use in another country due to my upcoming traveling. The T-Mobile expert there did explain to me after 45 days, just call T-Mobile customer service and tell them to unblock my phone, then I'll be good to go. I trusted them and purchased there, the total price I had to pay for my iphone is even more expensive than purchasing in Apple store, due to the upgrade fee. They didn't explain to me about the upgrade fee either, so I didn't know until after I already bought it. I got no choice but to buy a phone here, because I needed a new phone but Apple was sold out of Iphone 11 Pro Max back then in September. After 45 days using it, I called T-Mobile customer service to unlock my phone and they guided me through the steps and process to unlock, however even after 24-48 hours, and after 1 week, I didn't receive any email from them that said my phone is unlocked. I called back and they checked for me again, my phone didn't get approved to unlock even though it was already passed 45 days and I didn't take a loan and make monthly payment on that phone, I bought by cash, I still don't get it why my phone didn't get approved to unlock like the explanation of the seller at this T-Mobile store. If I'd have known my phone can't be unlocked after 45 days and I had to pay the upgrade fee, even higher price than buying at Apple store, I will never buy from that T-Mobile store ever again. Since the sellers and workers there only want to get the money and commission, they didn't care about the customer or have any dedication and good customer service. They didn't tell me about the upgrade fee when I bought my new Iphone, my phone didn't get approved to unlock after 45 days like what the worker said here. read more

If I could give 0 stars to a place I would. I walked in at 2:54 pm gave our name down to a very tall slim woman employee. She took our name and wrote it on the back of her list.i guess her shift was over and the new employee in charge of the list was jake. We waited waited and waited patiently while we saw other people who had just arrived being tended to. Not once were we approached to ask if we were ok or if our name needed to be taken down. I finally at 320 asked when it was going to be our turn and came to find out that our name wasnt even on the list! He superficially apologized and told us out name was going to be put at the top of the list. 10 mins later 2 other people that had recently walked in were helped. I walked over to jake and asked what was going on and he spoke to me like if he was some hoodlum at a bar! "Why are we having this pointless conversation" and "I'm sorry if you FEEL like you been waiting a while". Um excuse me no I don't feel like I was waiting a while I HAVE BEEN WAITING A WHILE, 40 mins to be exact. Jake then went on to say "there you're next in front of John (who was disabled but wasn't there before us because I saw him walk in!) are you happy?!" I turned John and said no worries you can take "our place" in line and thanked jake for his help and walked away. Jake then proceeded to yell across the store "oh real mature!" I walked out at 340pm and Needless to say I will NEVER be returning to this store. Highlights from jake's conversation: "I don't understand what you want me to do/say. This conversation is pointless." "Oh now you're just looking at me" (i was dumbfounded after he said that our name was not ever on any list) "what do you want me to do about it" "oh those people just needed to make payments that's why they went ahead of you" "you're going to take disabled john's place" (as he walked away rudely). read more

I rarely leave reviews for retail stores, but I think some of the employees here need a shout-out for their great work. Its my second visit to the store, the first one was with Elizabeth and she did great. This time the store is still bust but Kevin V helped me out. He's knowledgeable and works very fast. You'll be in and out at no time. read more

If I could give zero stars, I would. the staff here is horrendous. They're not helpful, nor do they care what's in your best interest. I mean, c'mon, it's the customer's money paying your checks. Have a little empathy. I was already having a hard time with the whole Note 7 fiasco, and having to return the phone wasn't easy. They made me feel like I was the inconvenience! I mean, how dare you?! I already wasn't happy about returning my phone... and they're acting like the money was coming out of their own pocket. Peter, the store's manager, was probably the worst. Horrible attitude. and hey buddy, when you're rolling your eyes as you walk away, don't think I didn't see you! My experience here made me wanna switch carriers! Verizon, here I come. read more

Lauren was awesome, very helpful. I came in to get the note 8 and it was easy to understand the new plans. She also told me to use the restroom at the habit. (Inside joke) read more

I purchased a new phone from them. The phone has problem since the first day. I came back trying to explain my problem to see if they can help. After 15 minutes of waiting, an employee came out and talked non-sense trying to avoid dealing with the problem. AVOID THIS PLACE AT ALL COST read more

Drove all the way to Rosemead from LA thinking service here would be better. Not a chance. Terrible service at this location. Avoid this place. The girl working there was rude. She needs to be fired pronto. You can instantly tell she hates her job. Then girl, just quit and find something else! The Manager needs to hire friendly staff members and they need to evaluate their employees more often, if they don't done so already. read more

I went in this past weekend to make changes to my family plan. I needed to change my number and also get a new phone. I really appreciate the time and quality of service Lauren took to help me out step by step in the changes of my family plan. I was able to order my new phone. Also she took the time to explain and breakdown the charges in the family plan. She also helped out my brother in also ordering his phone. Thank you Lauren so much for your great customer service. By far best experience at a mobile store. read more

I was greeted with "Hi, welcome to T-Mobile" by two friendly staff. I was waiting in line so they mentioned that they would attend to me ASAP. Minutes later, I was help by Christine. She was very friendly, patient, and knowledgeable. I will be coming to this location more often! read more

Best tmobile experience I've ever had in my life. Maybe because all I ever had to compare to was the shitty tmobile on valley in Alhambra (yes i will be writing a review for that location as well) and that's why this location stood out to me.. But regardless their customer service was outstanding. I can only speak for my sales rep Harrison though. He answered all my questions (I tend to have a lot), was extremely helpful and knowledgable. I've never been so excited for someone to take my money !!!!!! Thanks to Harrison, my new iPhone will be on the way and he helped save me some $$ off my monthly payments! read more

We have been with T-Mobile for close to 15 years. Love the plan we have. Recommended to many friends and family alike. The establishment at Rosemead has been the most helpful place by far, which doesn't say much about other smaller non-dealer places. The staff here are certainly knowledgeable, generally helpful ... some more so than others. My visit on November 27, yesterday, was sadly disappointing. read more

I went in there for a Charger, I dont remember the guy's name who helped me but he gave me a nice discount! so sweet! staff is super friendly! I LOVE my charger :) read more