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    T-Mobile

    1.7 (9 reviews)
    Closed 10:00 am - 8:00 pm

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    T-Mobile

    T-Mobile

    2.9
    (62 reviews)
    4.7 mi
    $$$
    Virtual estimates
    Shipping

    One thing I noticed about this place is how nice and attentive every single person is at this store…read more(Santiago, Emily and the other two ladies, didn't get their name, comes to mind.) I came in, very frustrated, with a sim card issue on my Galaxy s4. I ended up getting an upgrade with zero money down and my trade-in covered the taxes. Even though it took over an hour, I had no problem waiting. They were all so personable and helpful. Emily even offered me water and in between waiting we all joked around with each other. They are all really professional here, I'm definitely a fan. I know if I have any more issues with my phone, I'm coming directly here.

    I have been a customer of yours for years. My account is set up on autopay, and I have never had a…read moresingle late payment or payment issue. During all the years I lived in Florida, I also never had any problems with your company. Recently, I moved to Chicago and upgraded my phone. At your store on State Street in Downtown Chicago, I was offered a $60 privacy screen protector, which I agreed to purchase. I have only had the screen protector replaced once, and for approximately two months now, I have been walking around with my phone screen completely damaged, cracked, and looking absolutely terrible. And I sincerely hope that the original screen of my phone has not been damaged in the process. What frustrates me the most, however, is the complete lack of care and customer service at the State Street location. The service is extremely slow, and when I am finally helped, I always receive the exact same answer: "We don't have the screen protector in the store. We'll have it next week." The following week, I get the same answer. The week after that, the exact same answer again. Eventually, one of the employees asked for all of my information and my address so they could ship the screen protector directly to my home. And to this day, I have received absolutely nothing. Meanwhile, I am still walking around with a severely damaged phone screen and a screen protector that should have been replaced months ago. How much longer is this going to continue? I am reaching my limit. If you are unable to resolve such a simple issue, I will pursue my legal rights and will also seriously consider switching to another carrier. Because, at this point, you are simply not delivering what you promised to provide to your customer. And let me make one thing very clear: if my phone's original screen has been damaged as a result of this situation, you will also be held responsible for the corresponding costs. I am completely fed up with this level of disregard and disrespect. I want my privacy screen protector issue resolved TODAY, or I want my money refunded, along with reasonable compensation for the time, inconvenience, and frustration this situation has caused me. Otherwise, I will take the appropriate legal action against your company. I have always been an exemplary customer. I pay on time, I keep my account on autopay, and I consistently fulfill all of my obligations. The absolute minimum I expect from a company of your size is respect, accountability, and for you to actually deliver what you sell to your customers. I sincerely hope this is the last time I ever have to complain about this issue.

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    Chicago Cellphone Repair

    Chicago Cellphone Repair

    1.8
    (5 reviews)
    4.5 mi

    They did an excellent job quickly repairing my screen that I wasn't able to connect ... and didn't…read morecharge anything .... The place was so clean and the moment I walked in he was very friendly ! Already told my friend who needs her laptop repaired ! And on a side note I went earlier to iBrokeuFix repair shop on the south loop and there was 5 people waiting in line... the shop was small and crowded and dirty with boxes on the floor and he was not fixing on the spot but only assessing and adding a bill for what it would be, each was over 200 ... left immediately and found this place on Yelp.... Ahhh great way to start the New Year!!

    Such a nightmare of an experience - avoid at all costs. My review will probably get buried under…read moretheir fake positive ones, but this place is such a scam. Went in with a broken screen on an iPhone 15 pro. This place advertised $200 to fix it - nice! Found out when I got there, that meant "aftermarket screen" not a genuine apple one (those are $450, way higher than going to the apple store for $330). But okay, he flashed me his and said it was an aftermarket one that worked, so I went with that. When I picked it up, it looked... ok? But their credit card reader was "broken" so they required that I pay via zelle, cashapp or apple cash - convenient payment options so that you can't call your credit card company to reverse transactions for their crappy products and services. Less than 48 hours later, the screen was coming off the phone and light was leaking out the top and sides, it was heating up a lot and after comparison with my partner's iPhone, I noticed it was much dimmer and more green/blue than the real apple screen. I went in today to get a refund, literally less than 2 days after getting it "fixed." The guy there agreed that it was not working and that the screen was coming off, but said they'd thrown away my old screen (so that I couldn't switch it out on the spot, convenient) and without taking the (broken, crappy) screen off my phone, they couldn't even give me a PARTIAL refund. Needless to say, I didn't want to walk out of the shop with a screenless phone and a partial refund. They also offered to put a genuine apple screen on if I paid another $250 on top of the $210 I'd already paid and waited a few days for them to order it (MIND YOU - THE APPLE STORE DOES THIS SAME DAY FIX FOR $330). Also wasn't particularly keen on having them do any other work on it, given the shoddy prior work. Pleaded with him for a bit but no luck. But hey, the guy there agreed if I brought back the screen after getting it fixed at the actual apple store, he'd give me a partial refund. He also assured me that apple would give me the (broken, crappy) screen after they put a real one on it. Okay - off to the apple store. But lo! It turns out when you bring apple a phone with a (broken, crappy) aftermarket screen, in order to fix it they require the (broken, crappy) aftermarket screen to be thrown away! No luck getting it back for my partial refund. Almost like the guy knew that was the case when he sent me away... So $330 at Apple plus this scammy place's $210 later I fixed a slightly cracked screen. TL;DR don't go here, they will scam you with their crappy products and no credit card option. No evidence but wouldn't at all be surprised if the positive reviews are fake - obviously not a 4.9 experience.

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    Pilsen Chicago 18th street
    Pilsen Chicago 18th street
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    T-Mobile - mobilephones - Updated August 2026

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