I have been coming to this store monthly to pay my bill for over three years. Although they are sometimes busy, they always greet me and every customer that comes in. The energy level is positive and high. I recently had some issues with one one my phones and the manager Michael spent time troubleshooting the phone and was able to determine the issue and resolve it. He was very friendly and greeted every customer coming in as well as keeping a log to have an orderly customer sign in.
During the transaction, he noticed that my bill was high, and that I could get a sensation and insurance with unlimited minutes for the same money that I was paying, so he encouraged me to change plans and get a new 4g phone to give me new features like Facebook, video chatting, and streaming music. A large group of students came in, so Michael had Roman finish with the transaction. Roman was very enthusiastic about my first smart phone purchase and gave me some great tips. During the setup, Michael came over many times to talk to me about my purchase and helped select cool cases. Roman walked me to the door and shook my hand as I left.
The store was busy with many customers with many different issues. I go there monthly because the staff is friendly, informative, and genuinely helpful. I stopped going to the stores in downtown crossing and cambridgeside because of the quick rude employees.
I read some reviews here that are negative, and am amazed at some of the incorrect impressions. It's true, this store is busy, but the staff tries to assist many customers with many different problems. I give them a lot of credit for their consistent friendly assistance. read more