Great experience! Will use again. They were quick to respond and able to fit me in that day.read more

From the owner: TechToucan Solutions is proud to provide top-quality IT services for home and business clients. Our…read moreservices include software setup, computer repair, data recovery, TV setup, internet troubleshoots, Apple and Android phone repair, and much more. We do it all! In addition we also provide complimentary IT consultation services, as we believe in delivering value to our clients and ensuring they receive the best possible return on their investment.

Great service and rendered with a smile. We were on a 2-week visit with our son and family in…read moreCambridge,MA,, and one of the first items on the agenda was getting a local SIM card because I hate getting ripped off by roaming charges on my host country SIM card. My son, who has a prepaid monthly plan with T-Mobile, took us to their Harvard Square shop bright and early on a Monday morning, It was already crowded, but I was attended to very soon ( think the customer service rep's name was Mike, but I'm not sure). He ascertained my requirements, and clearly and meticulously explained the pros and cons of various prepaid SIM cards for short-term use. I ended up getting a $40 card valid for 1 month with unlimited nationwide calls and texts plus ample data . He helped to slot the new SIM in ( I am all thumbs !!) and carefully put my other SIM in a plastic bag. The card worked perfectly,and T-Mobile has one very satisfied customer who will make a beeline for the same store if and when I visit Cambridge,MA again. It's the service stupid!!

Do not, repeat, do not trade in your old iPhone for credit towards your new one. They undervalued…read moremy phone and when I rejected the amount they offered they said they couldn't send it back and they didn't even apply the value they offered to my account. It is a scam.

Grasshopper was set me up quickly and efficiently. You can choose what number you use so if you are…read moredoing B2B or B2C sales in a specific region but work remotely you can pick local numbers for your business. The best part of the business was Nora at the customer service department. Nora answered all my questions, was very professional, and pleasant.

If I could leave zero stars, I would…read more As a CEO, I expect a business phone provider to deliver the basics: reliable service, responsive support, and respect for the businesses that depend on it. In our experience, Grasshopper failed on all three. We were customers for more than five years, paying over $120 a month for two 1-800 numbers and seven extensions. This was a core part of our business communications. Yet we spent years battling persistent login problems, a frustrating app, missed calls, and call routing that did not work consistently. We kept trying to make it work. When we asked for help, we found ourselves in an exhausting cycle of support emails with little meaningful resolution. Every hour spent chasing support was an hour taken away from running our business. The breaking point came when we could no longer reliably log in to the app or stay logged in. During the resulting support exchange, we mentioned that we were considering another provider because of the ongoing problems. What happened next was extraordinary: Grasshopper abruptly closed both of our accounts without warning. We had not requested that our accounts be closed. We had remained professional throughout the exchange. We were paying customers asking for working service and meaningful help. Even after the closures, our follow-up emails went unanswered. We were left scrambling to find a new provider and replace phone numbers across our websites, business cards, and online profiles. After more than five years of payments and patience, this was how the relationship ended. Technical problems can happen. What defines a service company is how it responds when its customers need help. Our experience with Grasshopper was years of unresolved issues followed by an abrupt disruption to our business. Based on that experience, I cannot recommend Grasshopper to any business that depends on reliable phone service. We trusted them with an essential part of our operations. I would not make that mistake again.

My install technician was Ivo. He was a very happy soul who came in and got to work immediately. He…read moreexplained what had to be done and had the installation completed within 1.5 hours. We went through the router settings, altered the password to my satisfaction and connected a couple devices to ensure the WIFI was functioning correctly. The premises were left neat; I am very satisfied with Ivo's work. Dan Mackey Framingham

**A promised three-year price lock. A $100 gift card that never arrived. And one final bill after a…read moredrawn-out cancellation. That was my experience with Astound/RCN.** Their door-to-door representative promised internet for $30 a month, inclusive of all taxes and fees, locked in for three years, plus a $100 gift card. What followed was a year and a half of rising bills, repeated calls, and unfulfilled promises. Within the first few months, additional charges began appearing. By around six months, the promised $30 monthly total was climbing. Eventually, my bill reached approximately $51.60--with the internet service itself listed at just $21 and the remaining $30-plus attributed to taxes and fees. Every time I questioned the increases, I heard the same explanation: "It's not us--it's taxes and fees." What value does an all-inclusive price guarantee have if the total keeps increasing? As for the $100 gift card, I called repeatedly. Each time, I was told it was being sent. It never arrived. The cancellation experience was the final insult. I first called on September 20 to cancel. I was asked to give them a couple of days while someone got back to me. My cancellation was finally completed on September 23--after their billing-cycle cutoff on September 21--and I was charged another approximately $51.60 for a full billing cycle. I contacted them before the cutoff, waited at their request, and ended up with another full bill. That is an outrageous way to treat a departing customer. Then came calls from supervisors offering deals to persuade me to stay. Where was that willingness to help when I was repeatedly questioning my bills and asking for the gift card I had been promised? **To me, this was deception: a sales promise that bore little resemblance to the actual experience.** Astound/RCN lost my trust through rising charges, repeated assurances that led nowhere, and a deeply frustrating cancellation process. Based on my experience, I would strongly advise anyone considering their service to get every promise in writing--and scrutinize the cancellation terms just as carefully as the advertised price.

Attentive, staff listens well to customers, thorough in their service. They know their products.read more

I've visited T-Mobile in Alewife a bunch of times over the last few years. In every case, the staff…read moreI spoke with understood what I needed and helped me with my request. Most recently, I came in with an elderly relative a couple of times and received great service from Cyprian and from Savannah. They provided what we requested, explained what was possible with patience, and answered questions accurately and courteously. They made us feel welcome and relaxed, and of course satisfied with their help. In the past I've come in and even when the store was crowded, I was seen when it was my turn and received good, knowledgeable service. The people I've encountered at T-Mobile Alewife are pros and know what they are doing, and are very pleasant to deal with.

definitely this is a great company , great customer service and great technician's , they really…read morehelpful and resolve my issue that i had over 6 months ago in 15min no more thanks a lot Elitech and you deserve a 5 stars from me

From the owner: At ELITECH, we are driven by a relentless commitment to technological innovation, providing our…read moreclients with cutting-edge solutions. Our unwavering dedication to excellence positions us to tackle any software and hardware challenges with precision. Renowned for delivering premium quality services, we specialize in onsite interventions for data recovery, IT networking, server rack stack, and data center upgrades exclusively for our valued business clients. As a trusted Managed Service Provider (MSP), we go beyond offering comprehensive IT solutions and proactive support, ensuring the seamless optimization of your business operations. Call us today! Our dedicated IT consulting team stands ready to provide timely and efficient online remote interventions, guaranteeing uninterrupted technological support for your success.

I went into this store because my old Samsung phone bricked itself so I couldn't get T-Mobile…read moreonline to change my number to my new refurbished iPhone. Tony at the T-Mobile store in Twin Cities Plaza quickly and cheerfully solved my problem. He didn't charge me anything and there was no hard sell to buy something else.

Nope!! I been here before and never had an issue until recently. I came in during the weekend and…read morewas having issues with my phone, and just had a question, The female rep simply said she wasn't a technician and couldn't do anything about it. It's as if she wanted to just get rid of me and not assist me in any way. All she could say was you need to upgrade...didn't even want to look at my phone. I just walked out. Not coming back here ever again..