Great experience! Will use again. They were quick to respond and able to fit me in that day.read more

From the owner: TechToucan Solutions is proud to provide top-quality IT services for home and business clients. Our…read moreservices include software setup, computer repair, data recovery, TV setup, internet troubleshoots, Apple and Android phone repair, and much more. We do it all! In addition we also provide complimentary IT consultation services, as we believe in delivering value to our clients and ensuring they receive the best possible return on their investment.

Do not, repeat, do not trade in your old iPhone for credit towards your new one. They undervalued…read moremy phone and when I rejected the amount they offered they said they couldn't send it back and they didn't even apply the value they offered to my account. It is a scam.

Not to be confused with a moving Sequoia (Tree Mobile), this is a cell phone store in the fancy…read morepart of town. Right next to Harvard this is a T-Mobile for all the Harvard kids that are on the service. So they charge as much as humanly possible and are not too ridiculously friendly either to be honest. Not even completely honest if you ask me.

I had an extremely frustrating experience with Grasshopper…read more First, their cancellation process is unnecessarily complicated. They require you to submit a reason online, generate a case number, and then call in to actually cancel. Even after doing all that, I had to go through multiple automated prompts before finally reaching someone who could help. By the time I got through, our phone number had already been ported to another provider, meaning Grasshopper was no longer providing any service. Despite that, they continued to charge us. When I asked for a refund for the months we were not using the service, I was told the representative "did not have the option" to issue one. So not only were we billed for a service we weren't using, but there was also no resolution offered. This process feels intentionally difficult and not customer-friendly. If a number is ported out, the account should be automatically canceled, or at the very least, billing should stop. Overall, very disappointing experience. I would not recommend this service.

If you enjoy lighting your money on fire and getting spit on in return, boy oh boy do I have a…read morephone service for you. Grasshopper charged me over $1400 for a plan so outdated it might as well come with a rotary dial and a carrier pigeon. I didn't even get a heads-up...just BAM! "Thanks for your money." When I called to ask why I was being billed like it's 2007, their response was basically, "That's the plan you picked." Really? That's the best you've got? I pointed out, that Google, Zoom, RingCentral, and even your neighbor's kid's lemonade stand offer better VOIP services at half the price. And just like that, a miracle! Suddenly, they do have a new plan that only costs $800. Amazing how those don't come up until you start yelling into the void. I asked three separate times to be switched to that cheaper plan and to be credited for the blatant overcharge. Each time, they promised it was "taken care of." Spoiler: it never was. Months went by. Still no adjustment, no refund , just the distant sound of crickets and the faint stench of corporate indifference. I finally pulled the plug, expecting at least a partial credit for the six months left on my plan. But no, customer service told me that "we don't do that." So to recap: Grasshopper charged me premium pricing for relic service, tried to upsell me with fake savings only after I complained, broke their own promises multiple times, and finished strong with a big ol' middle finger when I canceled. I've had better service from vending machines. Never again. Grasshopper, you've earned this one-star review with flying colors!

My install technician was Ivo. He was a very happy soul who came in and got to work immediately. He…read moreexplained what had to be done and had the installation completed within 1.5 hours. We went through the router settings, altered the password to my satisfaction and connected a couple devices to ensure the WIFI was functioning correctly. The premises were left neat; I am very satisfied with Ivo's work. Dan Mackey Framingham

My response back to Astound:…read more I made over 7 attempts to have by quote fixed to no avail. Astound kept increasing the price from $177 to $208. So happy I am not a customer. I saw their true colors on how they didn't care and they didn't want to fix the issue. Also, ASTOUND kept saying they don't have this information on the quote. I sent their own email to them 3 times with no resolution. I believe all the bad reviews on this and other websites. ASTOUND is merging with another company if you haven't heard. ASTOUND has 3 emails from me so they have the documentation. I asked to speak to a manager and they said 24 to 48 hours wait. I have notified the Better Business Bureau as well as the Secretary of State Office in Massachusetts with complaints about their deceptive sales practices and fraud. This is the response I received from Astound. Hi, Ann! Thank you for taking the time to share your experience with Astound. We strive to provide transparent and accurate information to all our customers at all times. We take your feedback seriously and are committed to addressing these issues internally to prevent similar situations in the future. If you have any further details or documentation you'd like to share, please feel free to send us a private message. I'm sure we can get you set up with a package that is the right fit. Thank you again for reaching out, and for your interest in Astound. -Jackie Review of ASTOUND Astound engages in deceptive advertising. I was quoted one price and called to get it corrected and they didn't honor the price. I was quoted a price of $177 and when I called customer service they said price was $208. in addition, they didn't believe me as the customer even though I have a receipt of the amount. Customer Service said we see $0 dollars in our system since you haven't received your bill. How can Astound expect people to accept a service without a quote. I was quoted 4 free cable boxes and remotes and that wasn't honored. Overall, the worst experience ever and happy I am not going to be a customer. Clearly, they don't care about the customer and don't know how to provide sales quotes. Don't believe their sales since they will charge you a separate price. Be aware, you are not locked in for 5 years on the price. That is only internet, so be prepared for large increases. DONT TRUST ASTOUND SALES OR CUSTOMER SERVICE. THEY LIE ABOUT PRICING AND SERVICES.

I've visited T-Mobile in Alewife a bunch of times over the last few years. In every case, the staff…read moreI spoke with understood what I needed and helped me with my request. Most recently, I came in with an elderly relative a couple of times and received great service from Cyprian and from Savannah. They provided what we requested, explained what was possible with patience, and answered questions accurately and courteously. They made us feel welcome and relaxed, and of course satisfied with their help. In the past I've come in and even when the store was crowded, I was seen when it was my turn and received good, knowledgeable service. The people I've encountered at T-Mobile Alewife are pros and know what they are doing, and are very pleasant to deal with.

They walked around us. Never asked if we needed help. There are no obvious desk help or wait in…read moreline signs. One of them seem to have an attitude. We literally stood patiently until we left.

definitely this is a great company , great customer service and great technician's , they really…read morehelpful and resolve my issue that i had over 6 months ago in 15min no more thanks a lot Elitech and you deserve a 5 stars from me

From the owner: At ELITECH, we are driven by a relentless commitment to technological innovation, providing our…read moreclients with cutting-edge solutions. Our unwavering dedication to excellence positions us to tackle any software and hardware challenges with precision. Renowned for delivering premium quality services, we specialize in onsite interventions for data recovery, IT networking, server rack stack, and data center upgrades exclusively for our valued business clients. As a trusted Managed Service Provider (MSP), we go beyond offering comprehensive IT solutions and proactive support, ensuring the seamless optimization of your business operations. Call us today! Our dedicated IT consulting team stands ready to provide timely and efficient online remote interventions, guaranteeing uninterrupted technological support for your success.

Nope!! I been here before and never had an issue until recently. I came in during the weekend and…read morewas having issues with my phone, and just had a question, The female rep simply said she wasn't a technician and couldn't do anything about it. It's as if she wanted to just get rid of me and not assist me in any way. All she could say was you need to upgrade...didn't even want to look at my phone. I just walked out. Not coming back here ever again..

The worker hector decided to help someone who came in after us and by the time he got to us the…read moresystems shut down so I couldn't get my new phone -1 experience