Grasshopper was set me up quickly and efficiently. You can choose what number you use so if you are doing B2B or B2C sales in a specific region but work remotely you can pick local numbers for your business. The best part of the business was Nora at the customer service department. Nora answered all my questions, was very professional, and pleasant. read more

If I could leave zero stars, I would. As a CEO, I expect a business phone provider to deliver the basics: reliable service, responsive support, and respect for the businesses that depend on it. In our experience, Grasshopper failed on all three. We were customers for more than five years, paying over $120 a month for two 1-800 numbers and seven extensions. This was a core part of our business communications. Yet we spent years battling persistent login problems, a frustrating app, missed calls, and call routing that did not work consistently. We kept trying to make it work. When we asked for help, we found ourselves in an exhausting cycle of support emails with little meaningful resolution. Every hour spent chasing support was an hour taken away from running our business. The breaking point came when we could no longer reliably log in to the app or stay logged in. During the resulting support exchange, we mentioned that we were considering another provider because of the ongoing problems. What happened next was extraordinary: Grasshopper abruptly closed both of our accounts without warning. We had not requested that our accounts be closed. We had remained professional throughout the exchange. We were paying customers asking for working service and meaningful help. Even after the closures, our follow-up emails went unanswered. We were left scrambling to find a new provider and replace phone numbers across our websites, business cards, and online profiles. After more than five years of payments and patience, this was how the relationship ended. Technical problems can happen. What defines a service company is how it responds when its customers need help. Our experience with Grasshopper was years of unresolved issues followed by an abrupt disruption to our business. Based on that experience, I cannot recommend Grasshopper to any business that depends on reliable phone service. We trusted them with an essential part of our operations. I would not make that mistake again. read more

I tried for my business, a Law Firm. They fell way short of their claims. The service renewed without any meaningful reminder or notice, and when I realized the charge and canceled within 14 days, I was told that no refund would be provided. Additionally, their services of the text forwarding does NOT work. With literally ZERO tech support. I find that policy unfair and misleading from a customer-service standpoint. If a customer cancels shortly after an automatic renewal and has no intention of continuing the service, there should be some reasonable flexibility--especially when there was no clear reminder that the subscription was about to renew. I would strongly urge another service, do NOT waste your money. read more

I had an extremely frustrating experience with Grasshopper. First, their cancellation process is unnecessarily complicated. They require you to submit a reason online, generate a case number, and then call in to actually cancel. Even after doing all that, I had to go through multiple automated prompts before finally reaching someone who could help. By the time I got through, our phone number had already been ported to another provider, meaning Grasshopper was no longer providing any service. Despite that, they continued to charge us. When I asked for a refund for the months we were not using the service, I was told the representative "did not have the option" to issue one. So not only were we billed for a service we weren't using, but there was also no resolution offered. This process feels intentionally difficult and not customer-friendly. If a number is ported out, the account should be automatically canceled, or at the very least, billing should stop. Overall, very disappointing experience. I would not recommend this service. read more

If you enjoy lighting your money on fire and getting spit on in return, boy oh boy do I have a phone service for you. Grasshopper charged me over $1400 for a plan so outdated it might as well come with a rotary dial and a carrier pigeon. I didn't even get a heads-up...just BAM! "Thanks for your money." When I called to ask why I was being billed like it's 2007, their response was basically, "That's the plan you picked." Really? That's the best you've got? I pointed out, that Google, Zoom, RingCentral, and even your neighbor's kid's lemonade stand offer better VOIP services at half the price. And just like that, a miracle! Suddenly, they do have a new plan that only costs $800. Amazing how those don't come up until you start yelling into the void. I asked three separate times to be switched to that cheaper plan and to be credited for the blatant overcharge. Each time, they promised it was "taken care of." Spoiler: it never was. Months went by. Still no adjustment, no refund , just the distant sound of crickets and the faint stench of corporate indifference. I finally pulled the plug, expecting at least a partial credit for the six months left on my plan. But no, customer service told me that "we don't do that." So to recap: Grasshopper charged me premium pricing for relic service, tried to upsell me with fake savings only after I complained, broke their own promises multiple times, and finished strong with a big ol' middle finger when I canceled. I've had better service from vending machines. Never again. Grasshopper, you've earned this one-star review with flying colors! read more

I tried using Grasshopper for my business. I do NOT. recommend it. The whole experience was very frustrating especially for a small business owner. I called technical support several times but they were slow to help. When my number finally ported from another carrier I could see the calls coming in but I could not answer them. I paid for an ad and felt because of the grasshopper phone service I wasted 1000$. Also it would never let me sign up for text messaging which my clients like to use. It took a while to port my number back to it's original carrier. I called to cancel and complain. They would not even give me a partial refund. Total waste of time and money!!!! read more

No "0" stars available. Terrible customer service. impossible to get through the gatekeepers to a supervisor. when my year is up I will be moving to another service for my business. read more

Waste of time and you can never fulfill the qualifications. I never was able to get my number verified even after two months of working with three different agents. At the end one agent was setting it up for me and it still got rejected twice now. I kept getting rejected for the same issues even though I kept resolving them. You can't even use the service if you are using website builder so it's nothing but a waste of time. read more

This is a horrible company and scammers. Don't buy this service! I've had the service for TWO days and they refuse to refund me. First of all, I can't make or take text messages for 30 days. Didn't know THAT until I paid. I also can't make calls to 800#'s...Didn't know THAT until I paid. The ONE call I took while having this service had clicking/knocking sounds on the phone...weird. They also advertise all over their site that they offer 7 day free trial. I'm on day TWO. Refusing to refund. Scammers. Don't buy it! read more

Here's a raw and honest 1-star review you can use for Grasshopper.com on platforms like Trustpilot, Google Reviews, or the Better Business Bureau: 1 Star -- Unprofessional, Broken Website, and Ongoing Billing NIGHTMARE I've been trying to resolve a simple payment method update for OVER 5 MONTHS and Grasshopper has done absolutely NOTHING to fix it. Their website STILL won't allow me to change my payment method, even after multiple phone calls and speaking to support. What's worse? They keep withdrawing from the WRONG account--an account I've told them multiple times is outdated and causes overdrafts. I even unblocked the BOA transactions Grasshopper was sending to verify the card--no excuse. The real issue, which they keep ignoring, is that their settings section on the website is broken and has been for MONTHS. I reported this repeatedly. No action. No fix. No urgency. How is it that I'm paying for a business phone line and yet I'm dealing with this level of incompetence and neglect just to update my billing info? At this point, it feels intentional--like they're just trying to keep charging the wrong card and ignore the issue until I give up. Absolutely unprofessional. Grasshopper, if you see this: I need this fixed IMMEDIATELY. I've asked FOUR TIMES already. I've called. I've emailed. DO SOMETHING. read more

Their product is very inconsistent - missed phone calls, dropped phone calls & customer service is awful. they charged me for months after my account was cancelled and have a stone cold no refund policy. Don't use grasshopper, they basically stole $500 From me. The only way I could stop the charges is by canceling the card they had on file read more

Disappointed After Trial - Poor Transparency and No Refund Policy I signed up for Grasshopper and was initially impressed during the 7-day trial--specifically with how well the call forwarding feature worked. Based on that experience, I decided to commit to an annual plan. However, shortly after upgrading, I was informed that the call forwarding would not function the way we needed it to, despite working as expected during the trial. I contacted support just a few hours after subscribing to request a refund, explaining the situation clearly. Unfortunately, they refused to issue a refund. It's incredibly frustrating to have such a short window to discover a critical limitation after committing to a full year, especially when the trial experience was misleading. Be very cautious and make absolutely sure the service does what you need before you pay--because once you do, there's no turning back. read more

Used them years ago and they were great. Now, horrible. Terminated my account for no reason, then kept charging my card. Impossible to cancel online, have to call them. Wait times are insane. Horrible scam company, stay away. read more

This company is absolute garbage! DO NOT WASTE YOUR MONEY OR TIME! I've been trying to get approved with the 10DLC for months with them. Every time I've sat on the phone with them for hours where they send me the exact verbiage to copy and paste to GUARANTEE we will get approved. I do every they ask, pay the fee, wait 2 weeks while my business can't send a single text, just to be declined. This is the 5th time! WTF are these idiots doing? This company deserves to go bankrupt and all their useless employees as well. All unhelpful and uninformed. I want my money back since I've yet to see any benefit of joining in the first place. I'm absolutely convinced any positive review of Grasshopper is paid for by them. STAY AWAY FOR YOUR OWN SAKE! read more

first off I believe it's overseas based so that tells you what you need to know right there. I was just dinged fi autorenewal. The email they sent you prior. Just says your subscription is coming up. It doesn't say auto renewal. So after the $224 that they say is now nonrefundable it's just not good business. Would not recommend. read more

We selected grasshopper because they claimed we'd be able to use text but after months of trying we were never able to. I got a new service and began the porting process. After a month of trying we gave up and got a new number (had to change signs and site info - was a real pain) then we asked to cancel but instead they charged us for another year, refused to issue a refund. We are now pursuing legal action. read more

This company is a rip off. They scam you for money by posting misleading free trials and services. They claim to provide a free trial. Signed up for a free trial and they still charged my card. I spoke with customer service before the trial was over to ask why they charged my card and also to let them know I wasn't able to use the outgoing fax service only to find out they don't have outgoing faxing available, only incoming. They did not provide the service outgoing faxes. Why would I donate over $22 to them for something I can't use. Terrible Rip off company. read more

The only reason I am giving this one star is because no starts were not available. I have had grasshopper for a year and have continues issues with the service not working correctly. Recently I had several of my customers emailing that they could not reach me by phone, stating the phone would ring, then transfer to voicemail beep and start ringing again. They were not able to leave a voicemail and were just stuck in loop. I had over 15 complaints from customers trying to reach me. Unfortunately, I just renewed my subscription 2 weeks ago, and I went to cancel my subscription, and they refuse to give a refund. They offered to leave my service available for the next 50 weeks (when my subscription will end); and they stressed that their customer service is 24/7 and that I can always call them when I had issues. I do not always have time to call Customer Service, and by the time I am aware of issues, I have already lost several customers. They say that they cannot refund because the Terms and Conditions states no refund. They never mentioned this when I had in-depth discussion with them when I signed up, now they want to refer me to the fine print. Also, any reputable company COULD and WOULD refund a customer their money if they chose to, especially if the customer brought a service that does not work properly. Also, the service has not worked since it was automatically renewed 2 weeks ago. I do not recommend, and I will never use this company again. Verizon was able to add a line to my existing service for half the price of Grasshopper subscription. read more

I'd give 0 stars if I could. I should have checked here first before signing up for a year just to have issues and lots of spam calls and no chance at a refund. Shady way to run a business and highly not recommended. read more

Terrible company, not ethical, hide information in their fine print, charge you without notice, and very unprofessional. Would not recommend to any serious business. read more

Grasshopper will tell you one thing before you pay, then something different after charging your card. They will be very polite on the phone, but have no business ethics whatsoever. They just want your money. read more

I hope this review makes them have half a star in total. these people suck at their job, the service sucks, the people suck, there's absolutely no reason to pay the price for this for not even bare minimum effort to help a customer. they have made me lose business and cause tons of issues. the service center does not care about your problem and will only result in "Try again in 24-48 hours" use OFFICE HAND BY AT&T read more

I paid way too much and now when I try to log in, I'm receiving a message indicating that I can "reactivate my account" for another $400+! I've been on hold waiting for customer service for the past 1.5 hours... this is not 24/7 customer care. read more

They do not inform you how impossible it is to sign up for texting services. Then as you are trying to sign up they keep charging you. The phone service is not great! I only wanted to use the texting service so yes I wasted a lot of money trying to get texting allowed and it was denied over and over despite fulfilling every requirement!! Do not waste your time or money read more

Turned our service over to a new SIP provider on the 27th of June. Gave the new provider a Letter of Agency to work on our behalf. We only had the one SIP number with Grasshopper. The "renewal Date" (which should never have been able to happen) for them was supposed to be the 14th of July, This morning I got a notification that Grasshopper was trying to charge for another year of service. After jumping through hoops, got on the phone and after they tried to "Sell to keep my service" they told me that the charge already had gone through and I had to pay for the whole year Over $450.00 for a service that I do not have with them any longer. Will never deal with this company again. And I will spend my days scouring every review website and report this to everyone that I find, so others do not fall prey to scheme. Even if I stop one or 2 people from signing up for their service, It will keep me happy. Just so you know, I NEVER post reviews, so this is how bad it has to be. read more

You make it inconvenient to cancel...I wonder how difficult your service is when I have to call in to cancel so I can get some sales pitch from a retention rep. Time is money and these guys are wasting mine. read more

Grasshopper - Telecommunications Near Me

So my company just switched to GH for call quality, which is fine, but now we have a phone system that's almost completely useless, lacks most of the features of its competitors and makes everyone's job that much harder. I've used a number of VOIP systems and this is right at the bottom, due to simply being inconvenient to use. This is ridiculous! 1. Why does the desktop app take up half my screen (literally)? How are your users supposed to work and dial????????? 2. They have a desktop app and a mobile app, but no way to link them or switch calls between the two? That's brilliant! Wish I had thought of a way to make both apps completely useless...oh wait they did that already! 3. There's no way to dial from or integrate a CRM. That's well thought out on your part GH. It's not like users would want that..... 4. When we contacted GH, every answer was we can't do that and we don't know when/if we'll add those features. So to sum up....No call transfer between devices, CRM integration, oversized dialpad, terrible customer service..... Keep up the good work GH!!! ....We'll be changing services. read more

Had high hopes but this service simply sucks. I bought a year (big mistake) and can't get even a partial refund. The 800 number that we received must have been a Liberty Mutual number as 75% of the calls I received are for claims (not even close to my business). The spam calls are insane. No way to block them all but Grasshopper should have a feature to only ring you if it rings a couple of times. Instead, I would get a "notification " about a missed call but no message. And goid luck with support. They are brutal if not all together non-existent. read more

Horrible experience for me. When you need support they make it near impossible to speak to a live person. So many better options out there, do some research before signing up. read more

SCAM Worst customer service I've ever experienced. They disconnected my business phone for 5 days and would not turn it back on due to their employees not being on shift, etc etc. The same thing happened to my friend. As I am writing this, my phone is still off and I am losing thousands of dollars. No one on the support team can help me or seems to even care. Sprint cant turn my phone back on because Grasshopper is holding my number hostage. read more

I've used Grasshopper for 5 years. As long as the automation worked, the service was good and I liked the features. However, 10 days ago, my number suddenly stopped working. Customers began to email me to say that my 800 number was "no longer a working number". So began a long, unresolved nightmare--and I still don't have service or a resolution. I've called their customer service desk numerous times (have been randomly disconnected 3 other, additional times)....and I've had dozens of email exchanges with agents who can't spell or type complete sentences. Bottom line: as long as you have no problems, you'll probably be fine most of the time. But if your company depends on inbound phone calls--and you might need occasional customer service, look elsewhere. I certainly am. read more

I highly do not recommend grasshopper service. Their service is a disaster after 2 attempts of opening account and pre-paying to use their services, customers who had my personal phone started calling me, said they were unable to contact my business # i forwarded through grasshopper. I called customer service and they couldn't tell me why my services were canceled without an annual prepayment after only 3 weeks of using the service, incredible, as far as I'm concerned the still owe us a refund, however its impossible to communicate with someone after several attempts to call. If i can give 0 stars i will, trust me these people are schemers, they are only interested in your money. read more

Set up 7 day free trial. Got excited. Called my new Grasshopper number Found that my new Grasshopper Number would show up to clients as a Mexican grocery store chain. Called Grasshopper to switch that number Was told that was not possible that I would have to close that free trial and set up a new one Went to set up new free trail but could not because my number had already been used in a free trial for a whole 5 minutes Called again...irritated guy told me nope no more free trial for me. Moving on. read more

I've been trying to port my number out for months now. They continue to reject it for random reasons. Obviously trying to keep the profits coming in and keeping my number hostage. This is illegal and I will be reporting them to the FCC. Their support just hands off the issue to another person. Conveniently they have no contact information besides some other phone number that you can not call b/c they only deal with other vendors. I requested a refund for the current month given the stupidity of the issue. No go. It does not fall in line with the "cancelation criteria". DO NOT USE THIS COMPANY IF YOU PLAN TO GROW AND MIGHT HAVE TO USE YOUR NUMBER ELSEWHERE. Stay away from this company. 0 stars is more appropriate. read more

Seems like a great program. Unfortunately they have horrible customer service. Got locked out of my free trial twice on the first day before I even had a chance to evaluate it. They just kept asking me to create a new trial account with a different phone number and email address losing the work I had done each time. Now I'm out of phone numbers, out of email addresses and out of patience. read more

We used Grasshopper service for about 6 months. The number that they assigned to us was also given to other customers. we always received call from people who were searching for other companies. Grasshopper service was not an easy service to use, with lots of glitches and IT errors. I hope they will fix their service for their existing customers. read more

Wow. I called to cancel my account which was set to renew yesterday. It's only $20 yet when I asked for a refund, as I've had one call in two years, I was told no. No refund available, even though I was 1 day in. Not a big deal, yet it speaks to their level of customer service. I won't be back, especially when my business and needs grow. i'll go somewhere else, as I'd recommend you do. read more

They promise the world, they YES you to death, get you to sign up. Then when trying to implement what you told them you wanted to do in the first place, it's a nightmare. They go from saying "yes", to "it can't be done" to them not understanding the simple concept that I explained from day one. Had my number already ported to them and now I'm back to starting point!!! Waste of time, money, energy!! read more

My business phone has been off for over 4 days now with no explanation! Customer service is terrible and I am losing thousands of dollars in revenue daily and they do not seem to care. My customers are starting to leave me negative reviews saying we do not answer our phone and are impossible to get a hold of. This is worst case scenario for my business and the damage is irreversible. It takes a lot for me to leave a negative review but it is more than earned from this terrible company! I need to find something to do to change service immediately but they sure make it difficult! read more

We are a business vendor. Grasshopper is ok. Their customer support is really trying to help. We found that it works best if you have AT&T or Verizon cell phone. If you are on T-Mobile or another smaller cell provider in US, a lot of your incoming calls will go voicemail and client will experience long delays. read more