I recently had a very bad experiece, with customer service. I recently lost my cell phone, and found out that you can buy a pay as you go phone, and then buy a sim card, and use it as you never lost your phone. I wanted to make sure I was not committing fraud. I called up the 800 number for T-Mobile, and they said they could not guarantee that it worked, but that it was not fraud. They assured me that it was not fraud. So I bought a PAY as you go phone at Walmart for 15.99, and proceeded to call T-Mobile Harvard. I asked the same question, that I asked the 800 number, and the representative at Harvard T-Mobile, said it was fraud. I told her that the 800 number for T-Mobile, said it was OK, for me to do this, and she was hearing none of this. We started to talk over each other, in trying to get our points of view across and she hung up on me. I called back, none to happy, and asked for her to apologize. I called back again, and got a supervisor on the phone, and asked for her co-worker to apologize to me. I waited on hold for about 10 minutes, and when the representative got back on the phone, she apologized to me on speaker phone, and it did not sound like she meant it. I went to the shop in Harvard in person, and was lucky enough to get the same person, who hung up on me, in person. I asked her for a sim card, and took out my pay as you go phone. She would not sell it to me. I called up the 800 for T-Mobile, while I was there, and although the representive told me that putting a Sim Card in a Pay as you go phone is not fraud, she could not make the representative from the Harvard T-Mobile sell me a sim card. However, the rep. for the 800 number, could hear the way the rep. in Harvard square was talking to me, and she was going, to report her via her chain of command. I went back to Harvard and got the rep's ID number, so she could do this. I also asked the rep from Harvard Square T-Mobile to give me in writing why this is considered fraud, and she said she would. Before, I left the store, I asked her for this information, and she changed her mind. It was not so much what the rep. in Harvard Square said, as to how she said it. And the rep's supervisor, was not much better. Now I know why there is such a culture in this Harvard Square T-Mobile. I hope it is addressed in the near future, by management. I will never go in there again, if I can help it. I agree with Kristina M, when it come to T-Mobile Harvard. I went to Watertown to get a SIM card, and had a great experience. I will talk about that tomorrow. Sorry so long. It fell good talking about such a bad experience. read more
