Had a fantastic experience here. Earlier that day, I bought a refurbished phone from another Boston…read moreshop--overpriced and scratched, incompatible with my network, and it only came with a cord (no charging brick, no screen protector, and a cheap case they charged extra for). I called this place just before closing, and they actually stayed open for me. They sold me a better, later model phone with the charging brick, cord, screen protector, and a solid phone case--all included and still less than what I paid at the other spot. They even offered to set everything up for me right there. Super helpful, honest, and professional. You can tell they actually care. Highly recommend!

Excellent and honest service!!! I brought my iPhone XS Max in because the lightning port was not…read moreworking properly. Somerville Communications told me that it might only need service (but might cost more). In the end after waiting 10 minutes, they fixed it for $10. I am super grateful and will definitely return if I have other electronic repair needs.

Valentino has repaired and replaced batteries for us for the past 10 years. He's been reliable and…read morefair every time. But today, he was amazing. I accidentally bought the battery and labor for a phone I didn't actually need. He was so unbothered - just said he'd forward the credit to a service in the future. Thank you so much, Valentino. We'll be back!

Valentino picked up my broken Pixel 6 at my home on Friday evening (phoning on the way to let me…read moreknow that he'd be a few minutes late) and it was ready to pick up with a fixed screen and charging port by Saturday afternoon. Solid repair and great service; I'll happily come to him again the next time that I drop my phone on a rock.

Came in to add a line for my apple watch. Received a $200 bill today which I had to spend an hour…read moreon the phone trying to reverse. Apparently they added an extra line and other services at the store and then tried to reverse it one time. Will see if it gets resolved but please avoid this store. I plan to post a review on google as well.

service was great, was told I would have my phone shipped the day after i ordered it. Came 3 weeks…read morelater. Employee lied to me multiple times saying it was shipped when us wasn't .

Reps try their best but management is apathetic and rude. Andrew was as helpful as he could be, and…read moreis the only reason this is not a one star review. That said, the two managers on staff ignore customers, are dismissive of problems, seem as frustrated with Verizon as I am, and are not useful or helpful. Thank you Andrew for trying your best and I am sorry to see you report to such rude and uninterested managers. Updating from two stars to four stars to reflect a very positive experience with Christian, Senior Manager. Finally! Some competency from leadership at this store. Christian is fantastic and took my problem into his own hands to solve it on my behalf, rather than outsourcing work to me like the other two "managers" I interacted with. I would suggest frankly exclusively going when Christian is working as the store appears to be a very different experience.

So rude. Asked me unclear questions and then acted like I was dumbass when I was confused…read more Sarcastic workers. You need to fire your current employees because wtf. I've had bad experiences with multiple workers there.

Sonya at METRO in Somerville was the most helpful person. On two occasions she was knowledgeable,…read morecourteous and efficient. Any time I expressed any hesitation with my new phone she offered to be of assistance. I'm really glad there are great people like Sonya in Somerville to help people with their tech! 5 stars. 6 if I could

Every time I go in here it's always a task dealing with the salesman here. Making me wait while he…read morehelps other people that came in after me. Just really ignorant and unprofessional in my opinion.

Do not, repeat, do not trade in your old iPhone for credit towards your new one. They undervalued…read moremy phone and when I rejected the amount they offered they said they couldn't send it back and they didn't even apply the value they offered to my account. It is a scam.

Not to be confused with a moving Sequoia (Tree Mobile), this is a cell phone store in the fancy…read morepart of town. Right next to Harvard this is a T-Mobile for all the Harvard kids that are on the service. So they charge as much as humanly possible and are not too ridiculously friendly either to be honest. Not even completely honest if you ask me.

Fast, honest and fairly priced. Fixed my iPad in less time that was quoted. I would go back next…read moretime I have a need.

Hurray for Davis Tech Repair -- I dropped my Pixel phone this afternoon just before a big trip. I…read moresearched online and called, turns out Halil was able to replace the glass right away. Total elapsed time from broken to fixed = 2 hrs! Also helped with the fingerprint thingy and a glass screen protector for next time. Great service at a fair price, thank you!

This Turkish guy was like a cell phone superman. He fixed my phone when no one else including the…read morecarrier or a dealer store even Microcenter didn't want to help. Give this guy your business!

They were able to look at my phone immediately and diagnosed the problem quickly…read more I would recommend their service to everyone.

I've used uBreakiFix - Cambridge twice. The first time I walked in with my PS4 because the fan had…read morestarted to get pretty loud. The guy who helped me was really nice, he opened my console up and cleaned it out and the fan was quieter for a while (I'll caveat this with I was playing a 130 GB game for days at a time, so my tending to the fan was proactive). It was a good experience. When, 2 years later, my PS4 fan squeaked, squeaked, then the fan suddenly stopped and the PS4 declared itself too hot and shut down, I called to ask if it was better to bring my console in today or if I should wait until tomorrow and the gentleman assisting me let me know they were pretty swamped but I could drop it off. I appreciate that kind of candor. I got a call only a couple hours later so they actually exceeded my expectations on the timeliness of their diagnostic, and I got two quotes: one for $150 and one for $53 + a $25/month "cancel anytime" Asurion warranty tech insurance thing. I asked if it was actually "cancel anytime" and I trust the employee who told me it was. He also said he looked forward to explaining a few nice perks of the Asurion thingy (that's nice, I don't really care because I'll cancel it ASAP, but that's a cool thing to say). He charged me for it over the phone, which logically makes sense despite my wariness--I paid the $53 repair when I picked up the PS4. The employee also let me know (on a Friday) that the part they needed to order wouldn't ship until Tuesday. Now, here are the downsides of this location that I have experienced: 1) During my visit their printer wasn't working so they said they'd email me the work order, which they haven't (though they've been in touch over the phone). I didn't get a receipt when I picked my console up, either--didn't have to sign anything for a $53 credit card charge. It doesn't inspire confidence when a repair shop's printer is out of order for an entire week, and 2) the guy I spoke with on the phone didn't know how to spell Somerville. Luckily, he tolerated a hearty ribbing for that one. The positives were many, but they were nice and they totally fixed my console. They said they'd played one of the games for 15 minutes to make sure the fan was working, and I was struck with fear that my autosave would be overwritten...it wasn't! That's quality care right there! People are super weird about their phones so maybe the dissatisfied reviews here are warranted in whatever psychic bubbles each reviewer inhabits, but most sound kind of unreasonable to me. From my experiences in retail, some customers are ignorant dicks and others are aggressively ignorant dicks. Especially since the pandemic started, people have just had unreasonable expectations for anyone assisting them in service jobs. Also, hello, heard about the labor shortage? Be patient while the new kids learn the ropes, they say it's a virtue. All in all I've found the guys who have helped me here to be direct, honest, helpful, and frankly quite lovely, so they've gained my trust.

Total scam. They quote you a price for repair, take a deposit, and then later charge a new price…read morethat is 2-3 times the original.

I don't even know how this place is still open. They set up…read moremy account and put thousand of extras services. They put a business account to get a higher commission, since they made up the business name, I don't have any access to the account. The guy (Davon Young) gave me accessories saying it was free, but I've got charged for all of them. Unfortunately I'll be taking them to Court. That is how I'll solve it.

Don't buy or upgrade any phone in this store. They lied to…read moreme 1. They said the accessories were free if I upgrade iPhone.(I paid tax) But ATT charged these items as a installment ($12.50 per month for one year. total $150) - they didn't say anything about this and I didn't agree. 2. They offer 2 apple watches only $5 per month for 36months. $5 include plan, equipment fee. but that was wrong, one is $10(Plan) + $15(Equipment installment fee for 36month), the another one is $10(plan) 3. They added new numbers in my account surreptitiously. In the first bill, ATT changed these numbers. I solved this issue after call ATT. Don't buy anything in this store or upgrade your phone. They are swindler.