They gave me the wrong phone, told me it was the iPhone pro max 14, and they ended up giving me…read moreiPhone 14 plus As well with that they also gave me the wrong cord and wrong phone case. The phone case he gave me was supposed to fit a I phone pro max well that's what I thought I was getting but nope. Then they totally tried to rush us out it was an hour before closing! clearly can't do their job right one of the employees looked high off their ass. Not good service at all I do not recommend them.

Told me to dial 611 for support…read more.. No help whatsoever on att services. Have to write more words to post the review.. Rude and no help what so ever.

This review is on their website only. haven't ever visited a store…read more I signed up on line for a plan for $25.00 a month. Over the first thfee months was charged inconsistently $33.64 $43.64 $37.19. Lots of surcharges even monthly billing changed each month. They did have good customer service. Would not recommend. They charge what they want to.

I've been a customer with Consumer Cellular since 2021 and I really appreciate the value that's…read morebeen provided. It feels good to know that I'm not overpaying for anything in comparison to some of the other major carriers (Verizon, AT&T, T-Mobile) and receiving the same great service and range as the others. My only issue has been with calling in to get help with something technical related to my iPhone or Apple Watch. In 2023, Consumer Cellular began supporting Cellular Apple Watches and from the beginning it was clear they had not received a lot of training. I was going back and forth with several phone agents who were insistent in telling me that I could not use my cellular Apple Watch by itself. Meaning, if my phone battery died, or I left my phone at home, my watch would not work by itself. I was just as insistent in explaining to them that the whole point of a cellular watch is to be able to make/receive calls, texts, etc. when I was away from my phone. Otherwise, I'd have no need for setting up service to support my watch with Consumer Cellular. If it was solely a gps watch, it would operate without a cellular carrier. Here's where the Georgetown store, more specifically Carderios, came to my rescue. Carderios was able to trouble shoot and quickly get my watch up and running with ease. My watch had been operating on Consumer Cellular with no issues for the past year. And then I did the unthinkable.... 2 weeks ago I left to go to AT&T....but immediately returned to Consumer Cellular once I realized my error in judgment. Unfortunately, leaving meant my watch needed to be set up again. A whole year later and the phone agents are still needing more knowledge and training on watches. Not just agents, but supervisors have said that the watch could not operate on it's own. I'm so glad I remembered that I went into the Georgetown store to get help last year. I'm even happier that Cardarios was still there to help me again! It took a little longer this time though. However, he was extremely patient, calm and just as determined as I was in getting the issue fixed. We went through a few troubleshooting tasks like re-pairing the watch to the phone and removing the plan altogether and starting from scratch. He had to speak with several agents by phone to finally get the right person to help. They resent a signal on their end and the watch was finally working without the phone. Yay! Carderios provided outstanding support and service the entire time. He's a soft spoken guy that knows his stuff. He also didn't make me feel as if I was crazy or didn't know what I was talking about. He really listened to me which is very rare these days with customer service agents. And at no point did he talk badly about any of the folks that I had worked with prior to him. He was super humble and a pleasure to work with. I hope that Consumer Cellular can take care of the training that is needed for all of their agents company wide. I shouldn't have to go into a store to get the help I need. However, I'm so glad I met Carderios and experienced first hand what great customer service looks and sounds like on a consistent basis! He gave me the same great service year over year and that's an awesome testament to his character and experience!

Best for phone repair! Professional, polite and knowledgeable! Quick process!…read more Dave P.

I was very happy with their service. I had a minor issue with my phone and they were able to…read moreresolve it very quickly. I've been to this locaiton a few times and they've always done great work.

If I could give 10 stars.. I absolutely would! These people are the real deal. I had my lightning…read morecharger break off into my phone and came in to see if they could fix. I was in and out within 3 minutes and the cost was EXTREMELY generous. Lady up front was so sweet. I HIGHLY recommend this place for any issues and will be coming back for any problems I have in the future. Danny

I paid about $80 to get a new battery installed because mine was at about 35% of its original…read morecapacity, and the new battery is also about 35% of the original capacity.

Especially when you need notarization help RIGHT NOW and you realize you don't want to be going…read morearound the town looking for somebody to help with notarization... Mark is a God send! Super responsive, friendly and professional! Highly recommend!

My title company sent me the documents for a refinance half a day later than they were supposed to…read more As a result I needed to sign and get them mailed out via next day delivery within a pretty short window of time. Thankfully Mark from Emergency Mobile Notary was able to fit me into his schedule. He was super thorough and efficient. He even personally dropped my docs off at fedex for me which was greatly appreciated. I look forward to doing business with him again in the future.

Got my package in perfect condition!…read more They had great timely service! Thank you ups store!

I definitely feel that the staff needs more training, particularly when it comes to customer…read moreservice, problem-solving, organization, and managing the flow of customers. There were three employees working, but only one person was actively assisting customers. The other two employees were simply watching as more and more people continued to walk in instead of stepping in to help or even acknowledge the customers waiting. At the very least, they could have said something as simple as, "Hello, welcome! We'll be right with you." Instead, there was a very long line with little to no communication or direction. Many of the customers were simply dropping off packages, including USPS drop-offs, which could have been handled very quickly. A simple announcement such as, "If you're here for a USPS drop-off, you can leave it here," or asking someone, "Are you here to drop off a package? We'll be with you in just a moment," would have made a huge difference and helped move the line along. The whole situation felt extremely disorganized. Customers were not being directed, the staff seemed unsure about how to handle different situations, and there was very little problem-solving or communication. In my particular case, I was denied a service that I know is offered at UPS Stores. I worked at and managed a UPS Store location for more than nine years, so I am very familiar with UPS Store services and shipping procedures. I understand that businesses want to increase sales and upsell additional services, but when a customer comes in specifically asking for a service, the response should not simply be, "We don't offer that service," when the service is in fact available. There was also an issue with the measurements of my packages. The dimensions being entered were incorrect. And please, don't respond by simply bringing up dimensional weight. I understand how dimensional weight works, and I am very familiar with UPS shipping rules. The issue was the actual measurements being entered. The scales were also not properly zeroed out before weighing the packages. That is a basic step that should be checked before weighing and charging a customer. Beyond the customer service issues, the store itself was also very disorganized and appeared dirty. The drop-off packages had accumulated to the point where the container was completely full and packages were overflowing, yet no one seemed to be doing anything about it. This was especially frustrating to see while more and more customers were continuing to come in. As someone who has managed a UPS Store, if I had seen my staff standing around watching a line grow while customers were waiting, packages were piling up, and the store was becoming disorganized, I would have addressed it immediately. Customer service, cleanliness, organization, and keeping the workflow moving were standards I took very seriously when I managed my location. Maybe my standards as a manager were simply very high. I know that I took pride in keeping my store organized, clean, and providing good customer service. At the same time, I understand that every franchise owner may have different management styles and expectations for their staff. I honestly chose not to say anything further at the time because there were already so many customers waiting, and I did not want to make an already chaotic situation worse. However, the experience was frustrating and could have been handled much more efficiently with better communication, organization, attention to detail, and proper staff training. I hope management takes this feedback seriously. These issues are very fixable, but they require employees who are properly trained, willing to step in and help when the line is growing, and attentive to the details of each transaction.

About 25 years ago, I purchased my first mobile phone. It was a flip phone that displayed the time…read morein a tiny window when it was closed. Of course it was cool and I was too! I was also that guy who no longer needed to wear a timepiece. Fast forward to Spring 2023, and It was time for some home cleaning. I opened up an old box I found in the closet and there were my watches. They truly brought back so many memories when I found them. Each one has a very special meaning from a special period in my life. Over the last month I decided to start wearing my watches again. I took the one that is the most important to me to Batteries Plus, for new life. I was so pleased with the value, friendly service and efficiency that I've taken my other watches in too. Now I wear a timepiece just about every day and I don't have to grab my phone out of my pocket for the time anymore. It really is nice to just turn your wrist over for the time of day. "Everything old becomes new again."

I tried to get 3 keys cut and programmed. After 30 minutes trying to figure out if I could bring my…read moreown uncut keys, he told me yes for an extra $25 fee over their keys....then after 30 more minutes while he tried to find a SKU to scan, he said he couldn't do it. It was a weekend and they can only program keys on M-F. He then proceeded to cut the 3 keys after waiting for 3 hours. It was only $33, but for 3 hours?? Funny because they asked me to review my service 3 times, on the 3rd time I gave them this horrible review....don't ask over and over if the customer doesn't respond!

My husband and I had an Amazon return in a huge box. We parked right outside the UPS store in IH 35…read morein Round Rock. As we struggled to get the box to the door, Roxanne, a smiling employee, helped my husband get the box through the door. She also helped us with choosing the correct process to obtain the QR code to initiate the return. We were so impressed by her! Thanks to her help, we were able to return the product in time to get a refund. This is by far the best experience we've had returning anything. Great customer service, Roxanne.

A young lady with blonde hair. Very unpleasant person. I asked for some tape and she intentionally…read moreavoided my question, proceeded to give me a return slip. Then my husband asked her for some tape since I think he thought she didn't hear me, and she yelled, "I got it! You can just leave the box here." I also did notice how she told a white person hi, but didn't welcome us with the same entrance. I think this may go beyond lessons in customer service but please UPS do better. I've never been treated that way here. Ever.