Matt was so informative and he really helped me with my computer concerns…read more 5 star ratings!!!!

This days journey takes me to the states capital, I'm looking for a computer for the house nothing…read moreto technical just something reliable. I was told to look at "Discount Electronics". Well I wasn't disappointed, they showed me some all in ones then they showed me some laptops. With each showing they described what speed and what capacity it carries on the ones displayed to me. The person at the store was the utmost helpful in explaining the differences. But if you are in the market for a computer or accessories this place is a good start. If you're a gamer they have you covered, well at least in my opinion. I chose a HP laptop and it runs extremely well and at a great value for the type of laptop I got.

These guys are great! Alex Hernandez is superb when it comes to taking care of us. As the…read moreAdministrative Assistant at Tucson Dermatology, I can confidentially say that this IT team definitely can handle a medical practice for employee emails, computer access, upgrading computers, and technology hardware issue support. Even from remote locations. The owner of our practice and head dermatologist Dr. Adelman has been with Frankenstein since his time as a provider in Austin Texas from 2008 up until present day 2026 in Tucson, Arizona. Alex has assisted us in our time here in Tucson, AZ remotely, and you cannot tell the difference whether it is remote or in person. Mitch at Frankenstein has helped us out remotely with ethernet dock replacement issues, and from Texas! Alex makes sure we are comfortable after every requests. They really care and take out the time to get the job done. I can vouch for these guys any day of the week!

My mom's landline was hacked three years ago. They stole the phone line and had ATT hand it over to…read morea throwaway cellular account on Verizon. They proceeded to use her phone line to apply for credit, etc. Scary, invasive and cruel. The first thing I did when I got back was have Jeremy from Frankenstein Computers help me tackle the hardware aspects of the problem. He was outstanding. I recently needed his help again with an entirely different problem and he solved problems with ease, in no time flat. Worth every dollar.

I was very impressed with James, he helped me a great deal, was very professional, and was…read moreconcerned about the task at hand on my behalf. Got what I needed to get done in a more than timely manner. Thank you James.

My old friend and tech guru Paul Mullen was struck and killed by a truck while walking home on…read moreSouth Congress in November. This was heartbreaking on so many levels. I still can't believe it. Take care out there, y'all. For the first time in 28 years, I found myself alone at sea with a couple of tech issues that were increasingly problematic. Nerds in a Flash arrived late on a day that I was tightly scheduled and asked for considerably more than they had originally estimated (exactly the same job/problem I had described to them)... but redeemed themselves by cheerfully solving my problem and agreeing to the original estimate. Would I hire them again? You bet, but I recommend that you have them come in on a day that you have a flexible schedule, because your own time pressures are demonstrably unimportant to them.

Fixed my son's Alienware. Good stuff. Another company had said they didn't handle my issue, and to…read morecontact the manufacturer... so at first I was afraid Hi-Tech Gadgets wasn't as honest as the other guys. Not the case, though! They were great! Also, bonus: If you go Tuesday through Friday (not sure about the weekends), there are like a dozen food trucks around these guys. I didn't get to try one, but I look forward to heading there soon.

Never replied to my request. Premises were closed in the middle of the afternoon when I visited.read more

Most excellent 5 Star experience. I spoke on the phone and quickly decided this guy could handle…read moremy laptop. My laptop is an OG commercial laptop, tough as nails and was capable of a comeback. This guy knew it too, fixed me up right. My ancient OG Dell Latitude is back in business, faster than ever and all for an extremely reasonable price. He even had this all done within hours. Thanks Emax, your business put me back in business.

I was calling around a couple places to get an appraisal on how much it would cost to have my…read morelaptop looked at/fixed. Unlike other places that just quoted an hourly price or a flat fee (as one would expect), Eric talked me through the appraisal, asking me for generally what was wrong and computer symptoms. When I brought it to the shop, he was able to fix it in a couple minutes (okay, so maybe the fault was mine that I couldn't figure out what was wrong on my own and fix it...) but I was absolutely delighted. Eric was earnest and helpful. I'll definitely be back if I have any future issues.

Guess it is true that you don't hire a "geek" when you need a pro -- especially one who charges…read morehalf the price and even includes an unexpected senior discount. I called a popular repair outfit with multiple locations, and after their dispatcher (out of state?) checked for 70 miles around, said they could get my Internet connection back in about a week. *gleep* Computer Pro to the rescue. Jon showed up the next day, fixed the Internet problem and more swiftly and efficiently. Answered questions. Hooked up my printer. Untangled stuff. Solved a number of other problems. Made recommendations. And then he came back two days later when I had a separate Internet crash. No charge, he said, after showing up the same day I called to beg for more help. Claimed the second house call was covered under his personal service warranty. He did not leave me unconnected for the better part of a week, but came at once, diagnosed the problems, fixed them quickly, and helpfully answered all my many questions. Way to go! Jon made the process seem as easy as if I were just borrowing a cup of sugar. Wonderful. Felt more like a neighbor helping out than some big deal inconvenience of an overpriced house call -- and then followed up just as fast for my second round of separate problems. Wonderful.

Great messaging response time, fast availability and great service. Thank you!read more

Luis, took personal care of my data recovery. I felt secure throughout the entire process that my…read moredata was in the safest hands. I'd do business with them again in a hear beat .

Outstanding Service! My daughter has a medical condition which keeps her bedridden much of the…read moretime, with her laptop being her connection to friends and the outside world. On Friday, when it failed to power up, we thought we were in for a long weekend. I called Luis, the owner, who has saved us many times in the past, and he coordinated it so that one of his technicians, David, could meet with me that afternoon. As luck would have it, David had the precise part needed and the repair was done quickly while I waited! My daughter thought it was Christmas all over again when I returned home with her beloved laptop. I've always been impressed with the fair pricing and timely response with all of my computer issues!

The Apple Domain store was filled with people yesterday, however, when I walked in an Apple Store…read morerepresentative immediately greeted me. I did not think my transaction would take long so, I parked in 15 minute parking near the store. I told the representative that I needed a charging unit for my phone along with a chord. She grabbed the two accessories in less than a minute. The only decision point was the length of the chord - 3 feet or 6 feet. I asked if the 6 feet chord was about my height. She said no taller than your height. Haha...ok you're right I'm 5'6". I paid for the two accessories and was out the store in about 5 minutes. Though the Apple Store is very busy...always, there process is super efficient. I happy to report that my phone is charging without over heating.

My experiences at the Apple Store Northside Domain 3121 Palm Way, Austin, TX 78758 have been less…read morethan stellar and quite often a frustrating experience. I go out of my way to avoid that store, and alas, still ended up having to go there and suffer excruciatingly poor service from the manager, John. I called Apple to have my wife's Apple Watch serviced (battery). Unfortunately, I was told I couldn't send it in from my home via mail. I would have to go to an Apple store. I was given an appointment at the Domain store on Monday, January 5th at 10:30, and I arrived 30 minutes early. I waited 40 minutes. Eric seemed nice and helpful, but even with me explaining that the watch had already been diagnosed. I just came here to have it sent in. We spent over an hour erasing the watch (my wife's watch, who was not there with me) and upgrading it and syncing it with my phone, just to diagnose the watch to confirm it needed a new battery, which I already knew. After dealing with this torturous experience, it was time to pay for the service so the watch could be sent to my home. I would have loved not to have to set foot in that godforsaken, technology-lethargic hellhole that is Apple Northside Domain. Their card swiper showed errors on 3 attempts. Eric brought over the manager, John, who talked over me when I attempted to explain that my chip sometimes has issues, and I could use my Apple Pay. He didn't listen nor hear me. He told me they would have to change the watches shipping to the store, and I could pay when the watch was shipped back. I did not want to do that, but was left with no other choice based on John's impatient insistence and lack of listening skills. Think about this for a moment: "We are having trouble charging you in store, so come back so we can charge you in store..." I'm frustrated, my kid is tired, and I acquiesced. Alas, before I could even get home, I noticed two "pending" charges from that Apple store. I called John, who continued to talk over me, I told him he wasn't listening, and I cussed. I explained to him my frustration, and all he could think to do was complain and threaten to hang up because I cussed. Mind you, I did not call him a name or curse him, I just cussed, cuz I was pissed and frustrated and because he wasn't listening. Example: "You told me there was no charge on my card, and I get home and see to friggn charges on my card!" Anywho, I told him he's in tech, he's heard worse, and to get past it. He explained I would have to wait for the charges to fall off. I explained, How does that help if I come in to pay, and the same thing happens again with their card machine? Either way, I have been in customer service for over 55 years and a public servant for 33 of those years, and John's approach was not customer-friendly. I get it, I would be overwhelmed and stressed working at a chaotic, shit show like the Apple Store Northside Domain, too, but my experience as a consumer has been consistently dreadful and laborious. John didn't help make it any better. Not even an apology for the miscue, let alone the long wait and poor service. In this case, I have no solution for how to make this experience better, other than I wish I didn't have to pay for the poor service, I wish I didn't have to go back to that store, and I wish Apple could just send my watch to my house. Happy New Year

Great customer service, fast repairs, and very reasonably priced. The people here seem to genuinely…read moreenjoy helping people, not just chasing money and making sales. If you need an iPhone repair, Longhorn is your best bet in Round Rock.

Got hit with the classic "why today?" Mac hiccup and needed a no-nonsense fix. Longhorn Mac Repair…read morecame up with solid reviews and quick turnaround, so I gave them a shot. Atmosphere: Nothing flashy--just functional, which is exactly what you want when your laptop is on the fritz. Service: Friendly, efficient, and communicative. They're good about quoting before work starts and answering questions clearly (even after hours in some cases), and they'll tell you what can be done same-day vs. what needs parts. I spoke mostly with Patrick and he was very cordial and to the point. These guys know what they are doing, since most of them are former Apple specialists. Notes/Tips: Call ahead or request a quote online if you're on a tight schedule. Bring your charger if the issue seems power-related--it helps them test faster. (General best practice.) Definitely my top recommended for any Apple based repairs needed

I am very unhappy with this company. I purchased a phone for my father never recieved a…read moreconformation or tracking number. Called and the voicemail was full, I sent a text message and email inquiring when I would receive the phone, they answered a day later then when I got the phone it would not turn on. I tried contacting them again and it's been 6 days with no response. Do not buy from this company. What a scam.

I purchased a refurbished phone originally on Amazon. Then I wrote to the company to inquire if…read morethe phone was "unlocked" They cancelled my order as the phone was locked. I then called and spoke with Bill to inform him that the service we use is on AT&T and I felt although it was locked once we put in a new SIM it probably would work. I offered to pay shipping if it didn't work and we had to return it. He told me to reorder it online, which I did. The phone arrived promptly, in very good (not mint) condition, bought a new SIM as the last phone was not a nano SIM, called our service and the phone was up and running in no time. We are most pleased. About 2 weeks later the charger (which appeared damaged when it arrived) finally broke. I emailed them. Got an email back requesting more order info as Suzanne couldn't find my order. A day passed and no email back, so I called this morning, spoke with Bill and he is sending a new charger today. Apparently Suzanne dropped the ball so I'm glad I called. Every business will have a problem, it's inevitable, however what separates the good is how they rectify a problem. I am sure I'll receive the new charger, therefore I am writing this review now because I have had nothing but excellent service from this merchant.