This review is on their website only. haven't ever visited a store…read more I signed up on line for a plan for $25.00 a month. Over the first thfee months was charged inconsistently $33.64 $43.64 $37.19. Lots of surcharges even monthly billing changed each month. They did have good customer service. Would not recommend. They charge what they want to.

I've been a customer with Consumer Cellular since 2021 and I really appreciate the value that's…read morebeen provided. It feels good to know that I'm not overpaying for anything in comparison to some of the other major carriers (Verizon, AT&T, T-Mobile) and receiving the same great service and range as the others. My only issue has been with calling in to get help with something technical related to my iPhone or Apple Watch. In 2023, Consumer Cellular began supporting Cellular Apple Watches and from the beginning it was clear they had not received a lot of training. I was going back and forth with several phone agents who were insistent in telling me that I could not use my cellular Apple Watch by itself. Meaning, if my phone battery died, or I left my phone at home, my watch would not work by itself. I was just as insistent in explaining to them that the whole point of a cellular watch is to be able to make/receive calls, texts, etc. when I was away from my phone. Otherwise, I'd have no need for setting up service to support my watch with Consumer Cellular. If it was solely a gps watch, it would operate without a cellular carrier. Here's where the Georgetown store, more specifically Carderios, came to my rescue. Carderios was able to trouble shoot and quickly get my watch up and running with ease. My watch had been operating on Consumer Cellular with no issues for the past year. And then I did the unthinkable.... 2 weeks ago I left to go to AT&T....but immediately returned to Consumer Cellular once I realized my error in judgment. Unfortunately, leaving meant my watch needed to be set up again. A whole year later and the phone agents are still needing more knowledge and training on watches. Not just agents, but supervisors have said that the watch could not operate on it's own. I'm so glad I remembered that I went into the Georgetown store to get help last year. I'm even happier that Cardarios was still there to help me again! It took a little longer this time though. However, he was extremely patient, calm and just as determined as I was in getting the issue fixed. We went through a few troubleshooting tasks like re-pairing the watch to the phone and removing the plan altogether and starting from scratch. He had to speak with several agents by phone to finally get the right person to help. They resent a signal on their end and the watch was finally working without the phone. Yay! Carderios provided outstanding support and service the entire time. He's a soft spoken guy that knows his stuff. He also didn't make me feel as if I was crazy or didn't know what I was talking about. He really listened to me which is very rare these days with customer service agents. And at no point did he talk badly about any of the folks that I had worked with prior to him. He was super humble and a pleasure to work with. I hope that Consumer Cellular can take care of the training that is needed for all of their agents company wide. I shouldn't have to go into a store to get the help I need. However, I'm so glad I met Carderios and experienced first hand what great customer service looks and sounds like on a consistent basis! He gave me the same great service year over year and that's an awesome testament to his character and experience!

They were nice I still left upset!…read moreThey don't take equipment returns as stated on app. I wasted time and gas. They need to update their return policy on app. They should take returns from customers.

Dionne hooked me up with a work phone for my new job and helped me save money on my existing plan!!…read moreThis place has good vibes and great service, highly recommend going here over any ATT store in the entire Austin to Georgetown area! Dionne, if you see this, thank you for all your help!!

I brought my mother, who is elderly and not tech savvy, into the store in her wheelchair to discuss…read moregetting a new phone. My mom has a very old flip phone. I also wanted to inquire about putting her phone on my bill so I only have to pay one bill. Upon entering the store we were greeted promptly. I explained to the employee what I was looking for and he was knowledgeable and helpful. He had a phone that was extremely simple and offered it to my mom. However, my mom declined because she doesn't like change and her phone still works, so that's fine. The employee gave us all the information we needed to know to put her on my account. So, in a nutshell, the Verizon employee was helpful, he was knowledgeable, he was patient with my mother even with her lack of understanding of technology. Next time I need to go into a Verizon store this is the one I will pick. Thank you :)

Samantha was a true superstar very helpful and super knowledgeable she is a real Gem…read more The manager was super cool also.

Props to these guys for several reasons!…read more I cracked my iPhone screen and was looking at either paying over $300 for Apple to replace it, or just making an excuse to buy a new phone. Not crazy about either price, but def not crazy about the price of a new phone at over $1K. Who has that to just throw around, amiright?! So, knowing third party repair places can offer better deals, I checked these guys out, and here's where the reasons for the props come in: First, No appointment needed! Just come on in and they can get it done. So much less stress than wandering to an Apple Store after making an appointment online, waiting for an advisor...OMG, I'm getting so bored just writing that that I want to take a stress nap. Second, two repair options, and both are under $200!! Let's see... almost $400 or...less than $300...no brainer. Sure, it's not an "official" Apple repair, but, whatever...it's not like I have a new model phone still under warranty, and the screen seems just fine after I got it back and tapped my grubby fingers all over it to write this review. Third, repair time was UNDER AN HOUR!!! Try to get an oil change in that amount of time! With Apple I'd be looking at *hopefully* at best, same day. At worst...days later getting my phone back. I don't know about you, and I'm slightly ashamed to admit this, but my phone is like the third arm that I wasn't born with but eventually got, and so it goes everywhere with me. Almost. But it's greatly missed when it's not on me, and I feel like a kid lost in the woods--how can I navigate with my GPS?!?, I don't know what lunch places are around although I've lived here for 15 years!!!, how do I call my family?!? Their numbers are ON MY PHONE, not in my head!!! Ok, those were extending the truth a bit, but you get the idea and can relate. Moral of the story is that if your phone breaks, give these guys a try. They're definitely a good option to consider.

They got my iPhone screen replaced in short time, Very…read moreprofessional and courteous, when I break the screen next time they will be my voice to replace again.

I brought in a device for repair, and it was very speedy, there was clear communication, and they…read morehad good prices. My device was uncommon (old 2DS) so there was some minor mistakes on reassembly, but it was easy to fix at home and only because my device is uncommon (lots of repair shops near me don't work on them!) Would come back.

I have an aventon Adventure 1 e bike whose battery switch finally died. It was iffy since new and…read moreis a well known Aventon defect. They do not sell the $1 fix. You have to buy a new $500 battery. Because a 10c tactile switch is sub par and low quality. A star is born. At least in central texas you can get a fix while you wait down extremely reasonable price. I will not be aventon again due to complete lack of effort. But I will support a lifesaver like Star electronics

Guy needs to get his facts straight before relaying false information about the phones & plans. Was…read moretold that I only had the option to get the $50 or $60 plan with the free Samsung 16 offer that's advertised online (including the small print) at this moment & the $40 a month plan was excluded. Either he was wrong or the offer online is wrong.

Called about a product availability at recommendation of t mobile customer service. Girl was rude…read moreand acted like it was the end of the world because she had to answer the phone. Canceled my service the next day

Melissa was considerate and well-informed she was also Very kind making the upgrade process go…read moresmoothly. Javier was also helpful over the phone. Manny was also able to answer any questions my family and I had and so did Melissa we are grateful for the amazing experience they provided. All of the staff had patience and gave the best service rather than any other location nearby!!!!!

After weeks of having trouble with my yahoo email, Melissa was able to fix everything within 15…read moreminutes. She was professional, polite, and personable. Thank you, Melissa

2 stars because the phones we bought are awesome…read more As for the customer service.... It was great at the counter while purchasing our phones. After that, the nightmare happened. We bought our phones and paid for 3 lines worth of service on Friday July 13th, 2018 and today, Monday July 18th, 2018 I received a text that my phone bill was coming due. Surely this was a mistake considering we were just told upon purchase that our service was good to go until the 12th of August. I am glad that my husband checks on things just to be sure. NOPE! Our bill is coming due on July 20th.... Just a WEEK after the phones were purchased. How does this make sense at all? When my husband spoke to cricket (Both the store the phones were purchased in AND corporate) there was nothing they would do even though WE WERE TOLD that the payment was not due until the 12th of August. Thanks, Cricket Wireless. **Update** After almost having my access terminated 2 weeks after paying our bill, again. We found out through Cricket that our home store set the account up wrong. We bought brand new phones and intended to jump on the family plan (3 lines) and they set us up as individuals making our monthly bill $150 instead of $90. If you go through this store for service, be careful.

This is the most awesome clean and friendly Cricket Store Ive ever been in.Top notch customer…read moreservice friendly helpful staff will definitely continue patronizing this location

I recently sent out a cost-of-repair request through the Yelp community and received a quote from…read moreFree Check Fix. The price to replace my phone screen was very competitive, so I decided to go with the service. I was really pleased with how quick and smooth the process was--the screen replacement took about an hour, and everything works perfectly. I appreciate the efficient service and fair pricing.

They went above and beyond. 10 out of 10. The sbis where you go when you want a real problem…read moresolved.

I cannot say enough nice things about Ahntaeus Brown who helped us set up our two new iPhones. He…read morewas knowledgeable, polite, kind and very patient. We are older and have little technical skills. He told us that we could return any time. We really appreciated his help!

Lack of customer service from the morbidly obese employee whom was rude on the phone and kept the…read moresame attitude in person. All three employees sitting around not making any sales and when I come in to purchase new phones he acts like he doesn't want to help me. Turned around and walked out. Hey, hey, hey, Verizon get some training in customer service for your people at this store as they aren't representing your brand very well.