So grateful there is a T Mobile on Geary. I had a old phone that was locked by TMobile. I was second in line while they were helping two different parties. I thought I might be there forever. You never know. Everybody has complicated issues. It wasn't bad at all. 15 min wait. The guy was helpful. I had to call 611 and needed their wifi to work on my phone. They obliged. I got what I needed to do. Mission accomplished. Sometimes you just need the right answers and help. read more

So this is an update unfortunately things have gone worse than I could imagine. They already could've been. I purchased International phone service from these people plus a pass to call anywhere in the world. This is a literal joke cause I was in three countries the service in the first country was basically limited to my friends's Wi-Fi. The second country, the APARTMENT's Wi-Fi and the Street Wi-Fi to send a message with theirs was impossible. Then the lost country there was absolutely no service. None I tried to cancel them. I had to get another phone. Service had to bring a LOCAL in to get the phone service. Paid for that then I had to go back in and pay again to call the United States to talk to T-Mobile. Which all I was hung up on at least six times. Promised everything like promises promises promises is really they should change your name. I had no service for three weeks until I came back to San Francisco. The very next day I went into the office I was livid. They told me that they couldn't help me. I explained to them what would they do if they had a situation they couldn't answer me they told me to call 611. Those people said they would help me which is another promise. Unfulfilled of course so I canceled went to another company and I was wanting a refund. They promised a refund of $75 which I didn't even see as of yet. But now they are harassing me on a daily basis twice a day calling to say they will ruin my credit and can lose my number etc. Before this a few agents promised again a phone call to straighten out the mess . Of course only a promise . Frankly never in my entire lifetime wi ever believe that this would be possible but I am now living through it Unbelievable The Nightmare Phone Company read more

Changing to a new carrier is a little like moving: It takes way longer than you think, things go sideways, frustration sets in - but it all works out in the end. I still have a technical issue with my service but I know T-Mobile's network is vastly superior. Plus, they just got access to Elon Musk's Starlink satellites so coverage - including international- will be phenomenal. I got a great deal on my son's phone, the Samsung S23 Ultra 5G, that will cost $2 a month and my iPhone 14 upgrade was of similar value with a trade in. I'm paying less for two lines and new phones than I did with a single line with AT&T. And, you get tons of useful freebies when you move over to T-Mobile like free Paramount TV for a year, Apple TV and Netflix (I think forever), AAA membership for a year and more. I returned to T-Mobile after a dozen years when they initially couldn't get the iPhone. I hope it'll be a good move. We'll see. read more

T-Mobile Authorized Retailer - THE hot phone of 2023 - Mobile Phones Near Me - San Francisco, California

I visited this store with three objectives: purchase a new phone, activate said phone, and modify my plan. Walking in, I was 100% committed to making a purchase, and I knew exactly which device I wanted. This didn't stop MULTIPLE associates from aggressively upselling me on different phones, new lines, other devices and accessories, even after repeatedly declining. I HAVE A LINE, I'M NOT GOING TO OPEN A NEW ONE FOR A "FREE" DEVICE UPGRADE. It took an extremely long time for them to "activate" my new device and process the sale. During this time, they notified me that there would be a $35 activation fee and a $70 restocking fee if I return it. When I got home and finished setting up the device, it turns out the eSIM was NOT activated. It took an hour of excruciating calls with their support team to complete the activation i had PAID FOR in-store. My other goal in-store was to ask them to remove the "HotSpot Data Add-On" from my line. They assured me this would be removed at the end of the billing cycle. 2-weeks later, at the end of the billing cycle, all of my data services were removed. Another hour with the support team to restore the base functionality of my plan. To recap, what the in-store agents accomplished was: 1. aggressively "selling" to a customer who walked in the door with specific intent to purchase 2. bungling a SIM card activation 3. bungling a simple service adjustment 4. costing me and their own support team 2 hours of time to do their job I was thrilled to ultimately return the device, for a full refund of the "activation fee." Less the restocking fee, which was of course only $20, not $70 as they warned me several times. If you want a working phone with active cell service, avoid this location. Buy an unlocked phone and activate online. You'll have a far better experience and your device won't be riddled with T-Mobile bloatware. read more

Got GoogleFiber internet and T-mobil service quality became poor. Went to the Geary at Stanyan store and had a very bad experience with Mike, a representative at the store. He kept interrupting and clearly was not interested in even trying to help. He took over the conversation while my wife and I were being helped by two other employees, who were in the front office. Mike impolitely continued interrupting me and did not show the minimum desire to help solve the problem, poor reception and dropped calls. Totally unsatisfactory customer service, a waste of time. read more

So the salesperson in front of me is very busy showing off pictures of his kids and talking about his dad's tattoos to the person in front of me. okay that's great but I've been sitting here waiting for at least 10 minutes while they chit chat and he occasionally asks for some number and looks up a picture on his phone. I mean for crying out loud, this is a store right?? read more

Cell phone stores usually have a bad rap but my experience at this store was great. The service was very friendly and they were able to fix the issue with my phone in no time. read more

If there was a zero, that would be the review score. Horrible man, telling me he WOULD NOT help me get a transfer pin, even thouh that is what I drove out of my way to do, because I was told it was necessary. He wouldn't even TALK to the T-Mobile respresentative! What a waste of my time. read more

A young man here explain me very well this thing called 5G. He was amazed and called over a co-worker when he discovered I still using a iPhone #4. It only has the 4G. He said I was getting the most out of this old model and he reached out his fist to me, turned down. I am not sure what is this new handshake. I copy him and we connect the eyes like tradition in Italy. We were like brothers in this small moment. After he installs new SIM card ("damn, you got version 20 of this dude, oooold version"), he is fixing some setting in one of the menus. Always I ask young people to do this. He accidentally open my photo app, and it shows my girlfriend and me at the beach. That was a good day. Gianna is sick now and seeing that again made me sad. I tell him story of how she is sick, and he was listening. I am almost crying and so I take the phone and leave the store. Get on #38 bus, worst bus in the whole world, forever. But I have a new SIM card. And understand the 5G. Good man, this young guy. If I buy a new phone, I will come here. read more

Rasheed provided outstanding and professional service. He worked hard to get me the right new phone plan, plus he was a super friendly guy! What customer service is supposed to be, kudos! Been a loyal TMobile customer for years, Rasheed reminded me why. read more

After doing extensive research, my husband and I decided to switch over from our former phone plans and go with T-Mobile! For our purposes, this plan compared to other carriers seemed to have the best International data plans. They were also promoting their old phone trade-in, free Netflix and Paramount+ subscriptions, and AAA. This was also the most inexpensive one out there for unlimited data. I'll take it! We came here originally in the early afternoon around 1:30pm, in which the store was completely empty except for two sales reps. They were honestly kind of useless, because without the manager there, they were unable to enable the old phone trade-in promotion. They recommended for us to return later when the manager was in store at 3pm. We returned around 5:30pm, and the store was PACKED. They now had 4 employees here to work the shop, but there were so many customers at this time. Luckily we were helped almost instantly, as a customer ahead of us had just finished up. Our entire process of starting a new phone plan, upgrading our two phones, trading in our old phones, took 2 hours. We did not get out of there until 7:30pm. But that being said, I'm glad we had Koko for our T-mobile expert, because she was particularly patient and knowledgeable. There was another guy Jasun, that seemed to have poor attitude with customers and around the store. He also dressed like a slob. There was a hispanic gentleman that seemed to be very knowledgable and helpful for his customers too. From what I could pick up from waiting there for 2 hours, it seemed like the T-mobile system was kind of outdated (not the employees' fault). For instance, there was only one computer to look up Spring customer info. With only one computer to do that, it backed up several customers in line. The funny thing is, there was this old Asian lady there who was just sitting on the bench the whole time. She was asking for what seemed like tutoring help on her phone - asking employees, asking other customers, etc. We found out later that this lady comes everyday to ask for help, and they just help her. I thought that was quite nice that they didn't kick her out - they just let her be, and helped her out with her random training sessions. Overall, I'm quite satisfied with my service here. We had a lot of tasks to get done, and Koko helped us patiently with all of them. read more

I dropped my phone in the toilet and my phn in the toilet and it still work but I couldn't charge it.. I'm actually due for an upgrade but don't need a new phone persay..The staff evaluated my phone and gave me recommendations that were realistic and practical and charged my phn for a while to at least get me home.. Thank you so much I will be back and I'm glad your down the st from my job. read more

Great customer service with TJ - he updated my account with the best current plan. He is patient, friendly, and explains everything clearly. Thank you! read more

T Mobile cellular service in San Francisco at Buena Vista neighborhood has been horrible. Continually get dropped calls at home and they don't seem to care. Thinking of switching back to Verizon. Awful service. read more

big thanks to those holding it down at this T Mobile with special appreciation for Shurab. He is an excellent manager, super patient and helpful. I am disabled and was fully accomodated by the staff there as was my friend who I came with. Really, this crew deserves raises all around. Service above and beyond. Thank you!!! I can't stress enough how awesome it is when people get it right around disability accomodations. read more

Beware of T-Mobile and T-Mobile Sprint. My experience with two different events is that both companies have deceptive marketing practices. It's hard to tell if it is both companies and/or the actual store that misled us. This is basically the point of this review. There's a lot more if you're interested in the details. Believe me, I will not be doing business with either company in the future. T-Mobile/Sprint: A letter was, sent to my friend who is a user on the account. It said his phone would not work on Sprint's new 5G Network come January 2022. The same letter said to go-to a T-Mobile store to get a free phone. My friend asked me to help him at the store. The letter never said the free phone came with a two-year service contract. I specifically asked the store agent to confirm there would be no contract. He ASSURED us there would be no contract. The phone stopped working properly within two months. That's when we discovered my friend was indeed under contract. If he cancelled his account he would have to pay for the phone ($240). An escalation manager assured the subscribe the phone would be replaced when he called T-Mobile Sprint himself. That was not the case when the user went in to get the phone replaced. T-Mobile Sprint told the T-Mobile store agent no one approved a replacement. The manufacturer said that cheap model phone had a lot of known problems. It had to be mailed to a repair center in another state. No use of a temporary phone, either. (Note: I got Sprint to cancel the contract without penalty.) T-Mobile I went back to T-Mobile on my own to become a new subscriber (before the Sprint fiasco). On the previous visit I was told there was a basic service plan that for $40 including tax and surcharges. It was unlimited text, phone and data. There would be no contract. On the same day there was a free phone promotion for new customers. Turns out I am being billed for the highest tier plan with a 2-year contract plus the cost of the phone. I am now paying more than what I paid with the company I left. In addition, my phone was not setup properly. I could not connect to the network at places in my own city where I frequent the most. Bank, restaurants, hair salon and neighborhood supermarket to name a few, Technical support said that I was set up as a lower tiered service plan. Billed for the highest tier, though. I regret cancelling service with one of the other big three companies. Having to deal with the representatives from T-Mobile Sprint and T-Mobile on the phone was frustrating and ridiculous. Sprint was the absolute worse with only foreign country customer service and escalation offices. They said there were no offices in the US. After trying to get what I ordered on 2 calls to T-Mobile, I decided not to fight the fight. I didn't want to go down the same road that I did with Sprint. I'll ride out the 2-year contract and probably go back to the devil I know. By the way, my new phone is OnePlus 9 Pro 5G. It's an inferior product that's driving me nuts. The agent in the store said it was an excellent phone. So not only was I told the phone was free he gave me false hope that I got a terrific phone. This is how a 5-star review became a one-star. The agents themselves at the store were patient and seemingly helpful. I can't help but think that T-Mobile and T-Mobile Sprint get the blame for this horrible review. Lesson learned. read more

I don't know what happened but one of the employees here hasn't had training or is an idiot. We requested a line be added to a family plan, only to discover two hours later that he gave away my phone number to another plan member and disconnected the plan member's number. This mistake costed us and a t mobile phone rep literally hours of work over one dumb mistake. Can't believe this happened. Don't go to this store. read more

Run away as far as you can, and never look back, lest you be pulled into the demonic vortex that is the T-mobile Geary store. I actually hiked 7 miles into town and borrowed someone else's phone to write this review. After experiencing T-Mobile's customer service, I gave up on technology altogether, and moved to a remote corner of Alaska, where I now live off the grid. I had recently moved and needed a new internet provider. I decided to try T-mobile's free trial. I found a better deal, returned the equipment early and cancelled...or so I thought. I was innocent then. A few weeks later, they sent me a bill for 53$, which I spent 40 mins on the phone with customer service, trying to fix. The person on the phone said they took care of it, chanted some sort of incantation, and I was done. Or so I thought... But then I got a notice from a collection agency, for 53$. I began to twitch, violently. I spent another hour on the phone with T-mobile's customer service, speaking with 3 different people, only to have them tell me I needed to go to the Geary store in person, which I did, after I was done cursing and possibly speaking Latin in reverse. I waited so long at the Geary Store, I lost consciousness and had disturbing visions of nuclear armaggedon. Eventually they told me I needed to resolve the issue at the Van Ness corporate headquarters. I wept and gnashed my teeth, bitterly. The people at corporate gently wiped away my tears and kindly asked if I'd be open to simply paying the 53$ to make the problem go away. That was the moment I knew that true evil existed and that T-Mobile was in league with the devil himself. The people at the corporate office laughed manically and told me I had to go back to the belly of the beast, the mouth of hell itself: The T mobile on Geary. My heart pounded with a feeling of impending doom as I returned to Geary. Alas, only the manager knew the secret password that would me free me of T-mobile's clutches, and they were gone for the day. I fainted. The next morning, I woke up screaming and returned to Geary. I waited so long that my hair went totally white. Wolves were howling. The clock struck 13. Banshees were wailing, and hooves galloped; then suddenly, silence. It was finished. The manager had broken the spell and I was free. Or so I thought... But then I received a bill from T-mobile for $7.53 in late fees. I projectile vomited, and my head started spinning all the way around. I am now a shell of a person. Wherever I go, whatever I do, T-mobile will hound me and haunt me until the end of time. Even as I type, I can feel T-mobile drawing near- I feel it's talons on my neck. Save yourself. Save yourself before it's too late. read more

Really bad service, I totally understand if I have to wait for the line if they have not so many people to help service but 6 employees at the moment and 4 customers get taking care while I have to waiting for 20mins after that has I guy came in and one of employees take care of him first even though other employees saw me waiting before he came in. That's not ok. 10 mins more waiting for After one of them came, so he told me to call customer care, I have to wait for the line, 4 employees went inside the room while I m Talking to customer care and he needs to talk to one of them, 2 employees outside helping other customer, I have to told him to go ask employees that inside the room to come outside help me and I still have to wait for 15 mins so than he came out Not professional at all. Don't care about customer, even more frustrated, when I heard they laughing inside the room so loud when I m waiting for the service and I'm on the phone with customer care. Wasted my 50 mins there for nothing read more

Do not come here! They scammed me when I was firm about not buying insurance and they still charged me for insurance. When I bought a new line it was supposed to come with another new line since there was a promotion but they never gave me the sim card for the second line. The manger was not helpful at all. read more

Saw Norman the manager at this location. He was so patient and kind explaining internet possibilities and the pricing. He took time with forthcoming information. I am so glad I have T-Mobile and they have always given me excellent service. Thank you!!! read more

I moved to T-Mobile this week in order to reduce my monthly bill. I want to call out Shiann for OutStanding customer service! She walked me through the steps and sent links for me to prepare in advance of receiving the Sim cards (unlocking the devices, getting a transfer pin from Verizon, etc.). If you call T-Mobile to figure out the plan you want and move to them, I hope your customer service rep is Shiann, or equally experienced. If the mobile experience is as good as her customer service I will be thrilled. So far, so good! read more

I came to the store and bought mag safe charger because my phone power jack broke and I thought what a great thing would it be with wireless charger. So I bought it here in this office. After I tried I found that my phone is too old and I brought charger back to store, it was different junior salesperson who said that he need to check with a manager if they can take it back, after he talked to manager he said they can't take it because it was opened, i asked him to talk to his manager and he (Brandon) came and said that they can't it back because I don't have a receipt! After I asked him how I can to talk to his manager, the guy who sold me charger came and said that ok, they take it back. I got a receipt for return and there is their return policy written there - they 'will grladly assist you ... within 14 days'. what's this!! read more

Just switched to t-mobile after being with the same provider since my first ever cell phone. Finally, it's nice to have great customer service with great plan options. Such a great and energetic team there with manager Isaiah and his team Mark and Jada all helped me through a complicated transfer with my business account. Great plan promotions and services as well as a big financial savings for me. read more

T-Mobile Authorized Retailer - Shop - Mobile Phones Near Me - San Francisco, California

Alexis in the store today was a godsend - helping us get our device set up, moving over to a new account and porting over existing numbers. She was supremely patient and generous with her time. Thanks Alexis read more

T-Mobile Authorized Retailer - Mobile Phones Near Me - San Francisco, California

They promised me a $500 credit if I switched over from Verizon. They never mentioned any criteria for the offer. Just before switching, I bought an iPhone 13 Pro Max. Apparently, that invalidated the offer. I didn't find this out until multiple calls with customer service agents who kept promising me the deal and then reneged on it. read more

This location is a franchise, and not owned by corporate. Thus their service is lower quality and their capabilities are much lower. I went into see about upgrading my plan for faster internationally use, and somehow they ended up shutting off my data by mistake. I came back later, and they thought my SIM card was broken. However, they don't have any SIM cards in stock with which to replace mine (which wasn't broken at all anyway). They also "don't know when we will get new SIM cards shipped in". So I walked across Golden gate Park to the Irving location, where they chuckled. "We get a lot of people who come here after a bad experience at stanyan" they said. Regardless, the location in the inner sunset set me up and got me back to where I started. Unfortunately however I'm paying more because of the service the Stanyan place shut off was grandfathered at a lower price. Turning it back on meant changing to the newer plan which is more expensive. So I lost money along with most of a day wasted running around town for no reason. read more

We would like to thank Tj , Patricia , Michael , and Sir Hab for going above and beyond to pervide great customer service and really helping out many customers who visited this T Mobile.. I was so very happy to be treated like a person when I visited this T Mobile.. thanks for your time and help... Thank you... read more

Great experience and friendly staff!! My friend got her phone stolen and they quickly helped her set everything up. Surhab was awesome and even had snacks for us when we asked. A+ customer service!!! read more

T-Mobile Authorized Retailer - Snacks and new phone!! - Mobile Phones Near Me - San Francisco, California

Don't believe you'll get your money back if you're not happy with your trial internet. I only got half of the promised amount.

TJ and Surhab were extremely helpful. I've never experienced TMobile employees as helpful as these two. They were so friendly and helped my friend out when she lost her phone read more

I don't usually leave comments but Mark was really really helpful. He was so patient And calm when he assisted me. He's a great a addition to the company. My issue and frustration was resolved. read more

TJ is great! Best customer service we've had from carriers. He's one of the reasons we'd like to stay with T-Mobile.

Do not go to this company.!! I own my phone but they locked it. It took 2 days to get my number transferred. They had absolutely no right to hold it I will be filing a complaint with the FCC, the BBB and anyone else I can think of. Why they don't allow 0 stars is beyond mr. read more

I had an excellent experience at T-Mobile working with Tj who helped me choose a new iphone and a plan. I was mostly interested in upgrading my camera and he was able to explain the pros and cons of the different models in an easy-to-compare way. I thought I would buy the iphone 12pro but according to Tj, for what I was using it for, the iphone 12 was plenty sufficient. Saved me about $100. He was also able to help me figure out how much storage capacity I would need according to what I used my phone for. Very helpful! Bravo, T-Mobile, for choosing such a great employee. read more

Just spent time at this franchise to upgrade/swap a phone on my business account, buy a smart watch and review some plan details. Manager Mark C. was attentive, knowledgeable and efficient, all while multi-tasking on other store issues (answering calls, greeting customers, configuring equipment, etc). An excellent customer experience all around. read more

Not a review of this store but of T-Mobile in general. Using T-Mobile is the equivalent of having cell service that works about 70% of the time. I Tried T-Mobile for two weeks and it was a huge step back from AT&T and Verizon who I used in the past. T-Mobile service should cost about $20 a month because of how unreliable it is. You're almost better off just going back to using payphones and a landline read more

On 7/8/23 Mark was superior in their patience, knowledge, time and great attitude as I needed transfer PIN on a phone out of date busted! Thank you Mark! read more

Thank you to Alexis for helping my mom out today with purchasing a new phone after 8 years of having the same one! Alexis was so patient and knowledgeable in assisting us and made the process smooth and easy. My mom came in nervous and left happy. Thanks again! read more

I had some issues with my phone and was running around all day from Apple Store to another Sprint store to Sprint Customer support and it was getting frustrating. Went to this store because someone at Sprint Customer service told me what the issues were and told me how to address them in a sprint store. Came here, and even though it was a several hour process, the two young men behind the counter were helpful and remained positive and did everything they could to help and did it with a smile on their face. They were amazing in a pretty negative situation where nothing was seeming to go right in trying to fix my service/phone. I wish I had more business to send these two guys and this store, they were super helpful read more