Ive had this service for about a year and in the beginning they did a really nice job but these…read morepast few months have been frustrating and you only get to deal with the wife. Anyways, this is the reason for the review... The past few months my pool had been building up yellow Alge AGAIN, this was an issue that I had with them in beginning that I had spoke to the wife about it. (Note: I did not have this issue with the previous pool guys) They had got in under control with chemicals and setting the pump on a different schedule. As the weeks go by I've been noticing that the pool isn't being scrubbed, algae is back, the baskets aren't getting cleaned and chlorine tablets aren't being put in. My husband does his rounds once a week on the pool himself so he was noticing things. Mostly making sure the machinery is working properly, checking the basket and what not. So finally after a few weeks of this, the guy replaces our floater for a new one and adds chlorine tabs but he threw the old one behind the pump and said we didn't have one. Idk what that was all about. Though It was a little beat up so it needed to be replaced. I was charged 10$ for that but not a big deal. Anyways, They charged me $125 for cleaning when it was just a rinsing of the filters with my water hose, which I don't care about him using my hose, I thought maybe he was going to pressure wash them with soap or something since the word "cleaning" is what she used when she texted me. We saw on the camera that he had rinsed them on my red concrete which left residue all over the place. I paid the bill and moved on. The last straw... The pool is still looking a little rough with him coming once a week and with my husband doing his little bit on the pool. I tried not to be that weirdo that's watches the camera systems but I started checking them and noticed that he will be back there for about 4-5 minutes tops. So I took pictures of it on Monday since my service day is on Tuesday hoping he'd clean it and he did not.... I really liked this company in the beginning. The owner was such a cool guy and knows a lot about pools and he took on my pool after dealing with a company that had turned out to be scammers.

Since hiring this company (Valley Pool Service) in January 2026 to perform my weekly pool service…read moreand maintain my pool, I've made three legitimate compliments. First compliment: The very first time the technician came out in January to perform my weekly pool service, he failed to complete all the services that were in my contract. So, when I was aware of this, I notified the company (owner's wife) and their technician contacted and instructed to come back. He did return and performed the services he failed to do the first time. Second complaint: Was last week (May 26th) when I noticed a heavy build up of sticky blue/black residue on the wheels/tires of my pool sweeper. So, I called the company and was advised to send a video of the wheels/tires, which I did. Plus I sent in a few still photos too. I had cleaned most of the heavy residue prior to calling the company and instructed to send a video to her. However, from the video and photos attached you can still see the sticky residue in between the grooves on the wheels/tires. In addition, I Googled what causes sticky residue on a pool sweeper to see learn what the cause could be. The results I found are shown in the photos provided. I took a sample of my pool water to a reputable pool supply store and had them run a test on the sample of water provided. They were surprised to learn the water wasn't properly balanced; the pool water was either too high (Acid -140) or on the low side (Alkalinity - 57 and so were a few other readings) see photo of test results provided. Two different companies advised me to my pool/spa drained, refilled with fresh water, and then have the correct amount of chemicals put in order to reestablish the correct balance/level of chemicals. Also stared, "If left as is without doing anything would allow the wheels/tires to further deteriorate and cause damage to the surface walls/floor of the entire pool/spa. Again, I was informed by the owner's wife on May 28th that the test results performed by their technician on May 27th is that pH reading of 7.5 was spot on. That is when Muriatic would be used -- to adjust it. I have that the last time we used Muriatic acid was in February. Once pH is set correctly, it basically stays consistent. I had him send me verification of his test yesterday and it was at 7.5 which is what it is supposed to be at. For Pool tires, they are just like car tires and get wear and tear. If you google how often vacuum pool tires need to be replaced, it will say every 1-3 years. If you would like us to replace them, we can. they cost $15/each. However, I don't think they need to be replaced at this point. That is what the company's wife/owner wrote as an explanation. She didn't address any other of the chemical readings that were off. This made me question what was the technician testing and checking during his weekly service. As the problem that I currently have should have been identified much earlier before becoming a huge problem. Third complaint: Was on May 28th, when the technician came out on May 27th, he left my gate open with the lock unlatched. This was the 2nd in less than 5 weeks my gate was left open. I travel a lot and may not be home to ensure my gate is closed correctly, locked, and secured every week. As the homeowner if someone enters my backyard and an accident occurs, I'd be the one liable for it. This was my main concern so I addressed it to the owner's wife as well. Consequently, this is the response I received back from the owner's wife... Apologize for the locked gate. I'll make sure to talk the Phoenix. You seem very unhappy with our pool service. Please find another pool company to service your pool moving forward. Unfortunately, this isn't working out. My response back to her was... No problem in finding another pool company to service my pool. I appreciate you for letting me know addressing my pool service problem(s) on three different occasions was an issue. Per your request, as of today (May 28, 2026) and moving forward your company providing my pool service is no longer required. Respectfully, My Name Note: The gate was left unlocked but she apologized for a locked gate... Smh! As a business owner and on a professional level the company, if they value their clients should be willing to address their concerns and/or complaints without terminating them. Makes one think do they value their companies reputation. I would not recommend this company to any one looking for a company to service their pool. Bottomline is pay attention to your pool. If you find a problem address your concerns. My pool will be drained, refilled, and chemicals replaced . And, my grandchildren will be able to enjoy swimming and playing in it throughout the Summer.

Pine Ridge Pool Care, Inc: 2025 Jan 24 (4 of 5)…read more We have Pentair pool pump. The pump stopped working for months. It was still under warranty, but it took me weeks of texts, emails, and phone calls, before Pentair finally sent a local company out to look at the pump. Cody, from Pine Ridge Pool Care, Inc came out to look at it. He immediately noticed the issue. Pentair company had installed a refurbished unit that looked like it didn't go through inspection. Cody said he'll check with them before sending the parts that works. The 'drive' was ordered the following week, and Jonathan from Pine Ridge Pool Care came out to change the broken drive. He showed us the drive that was totally mangled. Pine Ridge Pool Care, Inc. saved the pump, and the day. Zero for Pentair and 4 of 5 for Pine Ridge Pool Care, Inc. *Note: Jonathan gave me permission to post his image

I been with this company almost 10 years , in last year I was having problem with poor services. My…read morepool it was no clean with the correct químicos. My hot tub it was damage with all the wrong químicos. When I call and the to the wife she was very rude and defensive nothing professional. Very disappointed about this company they don't take responsibility. And they never fix the problem also they are changing employees very often with no training. It was not healthy for my kids to smell to much bleach. I change companies already.

The Wight Water company is a great company who has continuous provided great customer service to my…read morefamily. There professionalism is number. Not only was every question answered before, during, and after. Mario the technician was able to make himself available on multiple occasions to assist me in learning and understanding the new system. Everything is working perfectly and I continue to strongly recommend their services to both friends and family. Mario and the Wight water team is the best. I strongly recommend that you reach out to them for any pool service, troubleshooting, and support!!! The Medina Family

Mario came out to install a new pool pump as ours was very old & not running well so from the time…read moreI called Wight Water Pool Service on Monday, asked questions about the different pool pumps they recommended, I was given straight forward information & no one tried to up sale me to get the more expensive one! They were very informative, gave me unbiased & truthful information so that I could decide what was the best for our use! The installation was then done on Wednesday, just 2 days after my call & in these days, that's what I call timely. Mario met my husband, always calling before hand, installed the pump, made sure the filter and everything else was working, added chemicals that were needed & our pool is nice & clean again! We have had great, courteous service each time we have used them & we recommend them highly!

We had several pool companies give us bids . Including one we had used before …read more We had a friend that highly recommended Signature pools . We contacted them and immediately Travis got back to us . He came out to our home listened to our ideas and brought our vision to life . The overall experience was fun and exciting due to how the entire staff worked with us in such a professional and timely manner . We recently had one of our pool lights go out . Travis reached out to us they came out immediately and replaced them . Again their staff was so kind and professional. Our friends and family have enjoyed our pool so much that a few of them have decided to build their own pool . The exceptional quality of our pool has always led them straight to Signature pools .

I reached out to Nicci Mellon for an estimate and Nicci was nice at first but she didn't really…read morelisten to my ideas and what I wanted in a pool. So I asked her to resign it but it took her weeks to do so, when she did it again once again it wasn't to what I told her and this is after me having to email , call and text Nicci repeatedly. I think it's because she wasn't consistent with my message/ S phone calls that she forgot what I wanted in a pool design. Nicci always has an excused and apologized for why she didn't reply. Currently I'm Still waiting for Nicci to return my phone calls. Signature pool was one of my top choices but the customer service I'm receiving now is worrying me to proceed. I would advise others to request for another designer right away if you get Nicci.

This business is very professional and the bookkeeper really knows her stuff. She's professional,…read morepolite, and gets things done.

One of the best pool service providers I have had the pleasure of having in along time, fast and…read moreefficient! thoroughly getting my pool swim-ready soon after there departure. Knowing how many they service in a day and still keeping my water crystal clear. +10 Thanks Guys!

Incredibly nice guys - came out for an estimate of a full pump replacement, and were honest, and…read moremade great recommendations even though they wouldn't have been able to get the pump in that we needed due to an industry shortage and didn't end up doing the job due to that - nice people.

Very prompt and professional pool repair company. Inquired about a leak on my pool pump, TSB…read moreresponded promptly and was out to assess the situation within a few hours. The repair was done the same day and the price was very reasonable. Highly recommended!

Warning watch out for these crooks. I took down last review…read moredue to a promise from the owner to fix all issues nothing changed at all. 1st time allege all over pool left dirty even after they came to clean it. They never returned phone calls until I left a review. Found out the sweep pump was out never was reported to me. The owner promised to get everything clean and make it right gladly the pump was under warranty still (only a 2 year old pool) after the sweep was fixed still nothing changed left it for about 2 months for change and nothing. Those pictures are how the pool was just after firing them as well as the filters they said they were cleaning and changing us extra for.

The employee's that have provided service for my pool are extremely professional and great at there…read morejob. Henry and John are exceptionally great at what they do! A call to the owner will normally get someone out here immediately to fix any issues

I called Tropical Pool Service and talked with Jerimiah who answer my concerns with my pool. Then…read morecalled talked with Will and he got everything started . This is a friendly helpful group of men who treat the customer so well, thank you to Jeremiah Will and Juan. We will spread the word and let everybody know about your service and will be back again.

Unreliable and Unacceptable Service from Day One…read more I started using Tropical Pools 5 weeks ago, and unfortunately, every single week, despite my recurrent feedback via email, text, and call, brought a new issue. Here's the timeline: Week 1: The skimmer basket was left full, and the tile and walls were not brushed -- basic maintenance that should've been done from day one. Week 2: I found a brownish residue on the walls, which appeared to result from either chemical shock reactions or tool oxidation. Weeks 3-4: The service report showed 0 ppm chlorine, and no chlorine was added. This happened more than once, even though I reported it. Week 5 (Final Straw): I found greenish-brown algae developing on the walls while swimming. It brushed off easily -- a clear indication of active algae, which should never occur under proper chemical maintenance. I reached out multiple times -- by email, phone, and text -- clearly documenting the issues and asking for improvement. Issues continue every week. I just decided to terminate the service. I hired a professional service so I wouldn't have to worry about the health or condition of the pool -- but with Tropical Pools, I've had to do more monitoring and follow-up than if I were maintaining it myself. I do not recommend this company. If you expect consistency, reliability, or even basic responsiveness, look elsewhere.