Worst customer serviced and dishonesty that I have encountered! Chris Flaming was referred to me from Aquamatic, and initially seemed capable but left my previously intermittently working pool cover to a total breakdown within days of his work last summer. Spa Duck also made some "interim" electrical control changes from a convenient to operate post, into the below deck pool cover receptacle, totally hard to access, even from a kneeling position on cement. I now have to hire an electrician to redo their work to my original set up. I also had to hire another company to repair my pool cover system and will be using them in future. Spa duck would not return a call or text from last summer, 2021 after numerous courteous efforts to get their attention and help.
In addition, in mid June 2021, I gave Spa Duck a check for 50% down payment on a new spa cover and have never received it! I was told by Chris at the time, that it would take two months, --but Aquamatic told me over a month later (on a separate matter I was discussing with them) that Chris had just brought in the spa cover order that day , and that it would take a week to get it done. This showed me Chris was already lying to me. This was 8 months ago!!! Since then,
No pool cover ever delivered, No refund provided! Contractor license should get a record of this kind of unprofessional conduct.
I called the Aquamatic representative who referred me to Chris at Spa Duck, to let him know that this company and owner Chris, are a POOR REFLECTION on Aquamatic which uses them as a subcontractor.
Since that call couple of months ago, Aquamatic has clearly not managed to get them to show the slightest level of professionalism, fiscal obligation or just plain customer curtesy. read more
