Service is quick Whenever I contact Brandon I get a call…read morealmost immediately. Our pool always looks good. I tell all my pool neighbors to use Smarts Pool Service. John &Teri Brymer

Brandon did a great job!! My salt water pool had gotten hazy and a little green. I called Smarts…read morePool Service and Brandon came out right away. He had my pool crystal clear in no time. He also explained to me what was causing the problem. And the best part, he charged me way less than I was expecting.

I used this service for a couple of years. This year, by the end of May, until the end of July…read more(except for two weeks), my pool was unusable. The maintenance guy would come in my backyard and then just leave without telling me if there were plans to fix the situation. I finally let them know I am moving to another service company. I am then sent a bill for $400! When the new company came to look at the pool, I was informed that there was no chlorine. The new company had it up and running in 5 days! I just can't get over the fact that I had no pool for two months of this summer, but they are charging extra. I'm now getting late fees while trying to figure out the billing. They even had me buy a new sweep, but with no chlorine or anyone servicing, I'm wondering if I needed to spend that $600. Also, I feel like he would still be coming over once a week to service my green pool if I didn't speak up.

Hired them to service my 85 year old mothers pool in Fresno. Did a great job for about 6 weeks…read morebeginning 7/21 then service began to slip. My mother is very patient. Wanted to give them a chance. Pool drainage kept getting postponed "too hot" will do it in October. By Thanksgiving still not done. The comment that finally pushed my mother to cancel them was "don't need to clean it, you're having it drained anyway" but they continued to bill for the full amount. Very pushy and somewhat aggressive administrator during phone calls. Always have a prepared excuse. 3 months later, still blaming the previous service provider. Unless you're ready to stay on top of everything they do, wouldn't recommend them. Not a set and forget operation. Images are in the following order. Before, shortly after they started, then ongoing.

Since hiring this company (Valley Pool Service) in January 2026 to perform my weekly pool service…read moreand maintain my pool, I've made three legitimate compliments. First compliment: The very first time the technician came out in January to perform my weekly pool service, he failed to complete all the services that were in my contract. So, when I was aware of this, I notified the company (owner's wife) and their technician contacted and instructed to come back. He did return and performed the services he failed to do the first time. Second complaint: Was last week (May 26th) when I noticed a heavy build up of sticky blue/black residue on the wheels/tires of my pool sweeper. So, I called the company and was advised to send a video of the wheels/tires, which I did. Plus I sent in a few still photos too. I had cleaned most of the heavy residue prior to calling the company and instructed to send a video to her. However, from the video and photos attached you can still see the sticky residue in between the grooves on the wheels/tires. In addition, I Googled what causes sticky residue on a pool sweeper to see learn what the cause could be. The results I found are shown in the photos provided. I took a sample of my pool water to a reputable pool supply store and had them run a test on the sample of water provided. They were surprised to learn the water wasn't properly balanced; the pool water was either too high (Acid -140) or on the low side (Alkalinity - 57 and so were a few other readings) see photo of test results provided. Two different companies advised me to my pool/spa drained, refilled with fresh water, and then have the correct amount of chemicals put in order to reestablish the correct balance/level of chemicals. Also stared, "If left as is without doing anything would allow the wheels/tires to further deteriorate and cause damage to the surface walls/floor of the entire pool/spa. Again, I was informed by the owner's wife on May 28th that the test results performed by their technician on May 27th is that pH reading of 7.5 was spot on. That is when Muriatic would be used -- to adjust it. I have that the last time we used Muriatic acid was in February. Once pH is set correctly, it basically stays consistent. I had him send me verification of his test yesterday and it was at 7.5 which is what it is supposed to be at. For Pool tires, they are just like car tires and get wear and tear. If you google how often vacuum pool tires need to be replaced, it will say every 1-3 years. If you would like us to replace them, we can. they cost $15/each. However, I don't think they need to be replaced at this point. That is what the company's wife/owner wrote as an explanation. She didn't address any other of the chemical readings that were off. This made me question what was the technician testing and checking during his weekly service. As the problem that I currently have should have been identified much earlier before becoming a huge problem. Third complaint: Was on May 28th, when the technician came out on May 27th, he left my gate open with the lock unlatched. This was the 2nd in less than 5 weeks my gate was left open. I travel a lot and may not be home to ensure my gate is closed correctly, locked, and secured every week. As the homeowner if someone enters my backyard and an accident occurs, I'd be the one liable for it. This was my main concern so I addressed it to the owner's wife as well. Consequently, this is the response I received back from the owner's wife... Apologize for the locked gate. I'll make sure to talk the Phoenix. You seem very unhappy with our pool service. Please find another pool company to service your pool moving forward. Unfortunately, this isn't working out. My response back to her was... No problem in finding another pool company to service my pool. I appreciate you for letting me know addressing my pool service problem(s) on three different occasions was an issue. Per your request, as of today (May 28, 2026) and moving forward your company providing my pool service is no longer required. Respectfully, My Name Note: The gate was left unlocked but she apologized for a locked gate... Smh! As a business owner and on a professional level the company, if they value their clients should be willing to address their concerns and/or complaints without terminating them. Makes one think do they value their companies reputation. I would not recommend this company to any one looking for a company to service their pool. Bottomline is pay attention to your pool. If you find a problem address your concerns. My pool will be drained, refilled, and chemicals replaced . And, my grandchildren will be able to enjoy swimming and playing in it throughout the Summer.

This is an update for Valley Pool under new ownership. I have been with Valley Pool at least 18yrs…read morenow and even though Keith will be missed I am happy with the new owners. I needed to have my whole filter cartridge replaced and am very happy with the work Steven did. I have a problem pool, it's very old and fiberglass and I know it's way overdue for resurfacing which causes the fiberglass to clog the filters. Steven changed my filters to DE filters which this pool needs and what a different it has made. My pool is now sparkling clean with the best water flow I've even seen it have, not bad for an old pool! I am still very happy with Valley Pools and I have complete trust in them that they will still give the best service that I always had with Valley Pool. I only recommend what I think is really good and I recommend Valley Pool if anyone is looking for a good pool service, I don't think you will be disappointed. I would not stay with someone this long if I was not happy with them, the owners are nice and are quick to respond. If Valley Pool can keep my old pool looking good they can handle anything!

Doug does a great job keeping our pool perfect! he makes quick repair calls when needed. He is…read moreless expensive then others, has good communication, and honestly he isn't bad to look at too.

My pool pump wasn't working and I called Doug the owner. He came the same day and fixed the…read moreSolenoid to my motor. Pump works great now. Highly recommend. He was nice and professional. Thank you

We've been having our pool serviced through Bright Clean Pools for almost 3months now and it's been…read moregreat! Our tech comes weekly and is always on time. He's very knowledgeable and has no problem taking the time out to explain things when I have questions/concerns. My only critique would be to include more detail in the service complete email such as how much chlorine was added if any, filters or equipment changed out or replaced, pump flushed out etc. My husband & I are not always on site when our pool is serviced so it's nice to know what exactly took place.

We have been using Bright Clean Pools for 6 weeks . We are very pleased with their service and the…read moreprompt replies to any concerns. The monthly fee is a competitive price as well. We highly recommend this company, as both Trevor and Evan have been exceptionally professional in all their communications and service.

I highly recommend Fancher Creek Pool Service. They kept my pool sparkling clean and my pool…read moreequipment in good working order.

Fancher Creek is a good pool service company that is always there to do a great job…read more.. Friendly-timely and, reasonably priced... Art A Contrestano...

I called Tropical Pool Service and talked with Jerimiah who answer my concerns with my pool. Then…read morecalled talked with Will and he got everything started . This is a friendly helpful group of men who treat the customer so well, thank you to Jeremiah Will and Juan. We will spread the word and let everybody know about your service and will be back again.

Unreliable and Unacceptable Service from Day One…read more I started using Tropical Pools 5 weeks ago, and unfortunately, every single week, despite my recurrent feedback via email, text, and call, brought a new issue. Here's the timeline: Week 1: The skimmer basket was left full, and the tile and walls were not brushed -- basic maintenance that should've been done from day one. Week 2: I found a brownish residue on the walls, which appeared to result from either chemical shock reactions or tool oxidation. Weeks 3-4: The service report showed 0 ppm chlorine, and no chlorine was added. This happened more than once, even though I reported it. Week 5 (Final Straw): I found greenish-brown algae developing on the walls while swimming. It brushed off easily -- a clear indication of active algae, which should never occur under proper chemical maintenance. I reached out multiple times -- by email, phone, and text -- clearly documenting the issues and asking for improvement. Issues continue every week. I just decided to terminate the service. I hired a professional service so I wouldn't have to worry about the health or condition of the pool -- but with Tropical Pools, I've had to do more monitoring and follow-up than if I were maintaining it myself. I do not recommend this company. If you expect consistency, reliability, or even basic responsiveness, look elsewhere.

I just needed to discuss a pool issue with someone knowledgeable. I stumbled onto Benchmark…read moreonline. It was a new(er) store in Clovis. I dropped by on Saturday and I'm SO glad I found them and Bryan, my pool guru who had been at J & S Pools in Clovis for years. He has helped me so much over the years with all of my pool maintenance issues.