Tried to set up pool service in April. Main guy was out on medical, which was understandable, but…read morenever once did anyone set up our account, a contract, or communicate with us. Fast forward to today, I reached out because some guy came to service our pool (only knew because I'm home with a sick kid). The owner called me and said we'd been receiving service the whole time (news to us) and he'd like to start over. Then he made it clear he only meets clients before 3 pm through the week, and that it seemed like this wouldn't work. With all of the issues created by lack of communication on the businesses part, all we wanted was to meet face to face for a few minutes to set things up right. At that point, it was clear he didn't want our business. I'm shocked by all of this because the company gets great reviews, but they definitely aren't hurting for clients and their customer service is lackluster at best. We felt like just a number on a page from day 1. Definitely don't recommend this company. It's expensive compared to others and not worth the money based on what we experienced. We ended up having to do all kinds of service and troubleshooting in our own because the tech wasn't doing their job apparently anyways.

They are great, dependable and very honest as to what you need or needed. The employee were…read morecourteous and respectful..

Quick response and great work. It isn't easy finding someone who can keep an above-ground pool…read moresparkling. Thank you!

It is so hard to get good pool service in my area. Luke has been absolutely amazing and I'm so…read moregrateful to have someone who is knowledgeable, timely, and a great person. So glad I dont have to worry about my pool anymore.

From start to finish, I was very happy with Premier Pools. The entire process took 6 weeks from the…read moreday we signed the contract. We got bids from two other builders and they were all very close on price but I just felt really comfortable with the people at Premier Pools. To be honest, I expected some sort of disaster because I have heard so many horror stories about pool builders but everything went really smooth. They were prompt and I never felt like I had to chase them down to get information. They used the GroupMe App so we were connected to the scheduler, sales rep and the owners of the company. We also received video messages explaining what they were going to work on the following day.

DO NOT CONTACT! Claiming to go out of business after…read morecollecting progress payments and then abandoning project. Explanation was left until the last second that they would not be completing the project and was far from sincere in their apology. No remedy for their problem other than contact another pool company and pay for them to complete it.

Excellent service! Logan double-checked my pool sweep the next day after I thought I had an issue…read more Also, he sent pictures of the pool after servicing it to show the pool was tip top.

From the owner: At TidalWaves Pools, we believe your pool should be more than just clean, it should be pristine…read more Founded with a passion for top-tier service and crystal-clear results, we’re a small, locally owned business dedicated to providing expert pool maintenance and repair with a personal touch. Whether it’s routine cleaning, equipment troubleshooting, or complete system repairs, we treat every pool like it's our own because to us, your peace of mind matters. Let us take the stress out of pool care so you can enjoy the water the way it was meant to be: effortless, sparkling, and serene.

We have been using Pristine for a year now, Anthony is our guy and he is amazing. He does a good…read morejob and actually takes the time to brush and net the pool thoroughly. He's friendly and trustworthy. Highly recommend them. We have had previous pool guys who literally come for five minutes and leave, it's really nice that somebody takes their time taking care of our pool.

Let me start off by saying we have used Pristine Pool service and repair for about 5 years. The…read moreowner's son (Sorry forgot his name) was our first tech and he was great, took the time to even educate me/family about our pool and jacuzzi. We were very happy with our pool service and our technicians. Over the years we had a number of different techs come out and we had to notify them that we had Huskies and to please close our gate when they were finished, we never had any issues. Well this week we received notice that Pristine was no longer going to be cleaning our pool. No reason, just no longer cleaning our pool. We then called Pristine (Kristi) and asked why they were stopping our service. Kristi stated that the new tech's are tired of walking to the front door and asking us to unlock the side gate so they could service the pool. The new tech was also unhappy because the bag on our pool sweep had a hole in it and I fixed it with a metal clip. So Pristine chose to not service our pool any longer and dropped us. I really thought we had a good relationship with Joe and Kristi but I guess not. Apparently, we were low on their priority list and that's why they dropped us. Good luck with your business, but you won't be getting any more referrals from us.

I hired Mike of Dec. 10 to repair my spa. He was out a few times working on it, said it was fixed…read moreand it never was. Fast forward to $900 later, and its now March 4 and he needs to replace the circuit board, he said he was on his way out, never made it, I then reached out to him regarding status, no response, then again reached out on March 10, no response. Now, 5 months later, spa now in worse shape than before I hired him. There is no circuit board, which you need to old one to match the wiring diagram and model, I have no board at all, but he guarantees his service... STAY AWAY...

Mike bid on a job and then never followed through. I paid him 1/2 upfront. He showed up 1 day for 1…read morehour. Then every time he was suppose to come he had an excuse. I told him I wanted to my money back. He said he would and then of course every excuse as to why he couldn't at the time. Then just completely stopped responded. He stole $825 from me. I would very much suggest you stay away from him. Very dishonest man. I was so disappointed to say the least. His response is a disgrace. I have endless text that he will refund. I even had someone respond for him that he will respond but his sister was on life support. Sadly I don't know what the truth is because he lied time and time again and stole $825 from me. Even said don't worry I have your money just can't access it because my bank is holding due to a bad check from someone else. Please do yourself a favor and don't hire him

Jesus was able to quickly fit us into his schedule to help us with our pool equipment! Being a new…read morehouse to us, we were caught with an inop pump. He was able to quickly diagnose the problem, teach us what we needed to know to keep it sparkling ourselves and gave us his cost to maintain if it became too much for us! He was so nice and let us ask the same question 5 times and delivered the answer with the same smile. I highly recommend Jesus and Blue Glares and I think you will too!

Jesus (the owner) got back to us so quick and was able to come out early in the morning and helped…read moreget our filter running again! He was able to recommend products and tools needed to keep it working! He also was able to show me how to work the pool pump and filter in an easy step by step process so I would be able to do it on my own! I cannot thank and recommend him enough!! 100/10