I hired this company for full service maintenance at $170 per month. Pool rep serviced pool one time with chemicals, but the pool was still green. After several days of pool not clearing up, I added chemicals, cleaned the filters and vacuumed the pools floor. Prior to me doing all of this the pool rep stated "the filter needs backwashing, I'll do that next week". My thought was if the filter is dirty, then it will not properly clean the water, and if he knew it needed backwashing the day he was there, why would he put if off 7 days.
The next issue was after I did all the work, I handed over to him a crystal clear pool. When he sent a picture after his visit, I noticed a lot of algae at the bottom of my pool, I sent him pictures and asked if someone could got out and sweep and he stated "I did sweep". I asked he review the pics, and I pointed none of the floors were swept and he replied "I don't sweep floors, just walls". He then stated all he did when at the weekly service was add 2 tablets to the basket and that's it.
I was alarmed that he wouldn't add chemicals and I brought that to his attention that in 103 degree weather, the chemicals I added 7 days ago, wasn't going to last another 7 days in this Fresno heat. He said all was fine, and as I knew it would happen, within a week my pool was green.
The rep on another visit installed a pool timer for $369. When I asked him about my green pool, he responded by blaming my equipment and then asked about the $369 invoice. I paid the invoice within a few minutes of being asked about and then continued asking about him getting my pool blue, the way it was when he took over service, and his response was "to make it easier on us all, I'll stop service". So in nearly a month, my pool has been green, even though I have "full service" with this company.
After he took his money and quit, I'm now maintaining my pool again and within 24hours I had my pool blue and I'm not even a pool professional. read more
