We had several pool companies give us bids . Including one we had used before …read more We had a friend that highly recommended Signature pools . We contacted them and immediately Travis got back to us . He came out to our home listened to our ideas and brought our vision to life . The overall experience was fun and exciting due to how the entire staff worked with us in such a professional and timely manner . We recently had one of our pool lights go out . Travis reached out to us they came out immediately and replaced them . Again their staff was so kind and professional. Our friends and family have enjoyed our pool so much that a few of them have decided to build their own pool . The exceptional quality of our pool has always led them straight to Signature pools .

I reached out to Nicci Mellon for an estimate and Nicci was nice at first but she didn't really…read morelisten to my ideas and what I wanted in a pool. So I asked her to resign it but it took her weeks to do so, when she did it again once again it wasn't to what I told her and this is after me having to email , call and text Nicci repeatedly. I think it's because she wasn't consistent with my message/ S phone calls that she forgot what I wanted in a pool design. Nicci always has an excused and apologized for why she didn't reply. Currently I'm Still waiting for Nicci to return my phone calls. Signature pool was one of my top choices but the customer service I'm receiving now is worrying me to proceed. I would advise others to request for another designer right away if you get Nicci.

New Image Pools did my resurface from plaster to pebble Tech, installed new tile and pool light and…read moredid an amazing job on my Pool. It is beautiful and it was super easy to work with them. They have millions of tiles to choose from, which was very fun. I highly recommend their service. I've seen pools done by others, and they do not even compare to mine.

Absolutely fantastic service from day 1 signing contract to finish up filling up the pool. Very…read morehappy and satisfied with the price I paid for resurfacing the pool plaster. Office staff would notify me the day before on when the crew would arrive and what to expect. Crew arrived on time and always respected leaving property in order. The project was completed on time. Very satisfied with completed project. Highly recommend!

Update. The builder contacted me and sent a repair person. There was a factory problem with the…read morePentair lights and both of the lights were replaced. I appreciate the attention and I also appreciate the Yelp. Apparently, nobody will return your calls unless you put some reviews on Yelp. However, I wish the owner of Emerald pool would have better communications. The team went through a 110-volt line in the backyard during the project. I begged him many times to at least find the problem. Finally, two electricians spent 8 hours and 2000$ to solve the problem.

Terrible customer service. Was treated poorly the entire process. Bryan, the owner, would go weeks…read morewithout returning our phone calls, emails, texts. Seemed like a good person when we hired him, but later showed his true colors. Our pool has been done for a month now, and he still hasn't shown us how to work the equipment, which was in our contract. His sub contractors did sub par work, didn't care about their craftsmanship, just wanted to get paid quick. I would highly recommend going with a different company to build your pool. It is an important purchase, and don't trust these guys!

We deeply wished we could leave a good review for this company that was recommended to us. However,…read more1 star cannot fully express how disappointed we are. Attached is a picture of how our pool looked BEFORE their service. Next follows AFTER we took on their service. You can clearly see they did not maintain our pool well and did not provide us with any communication whatsoever. On top of that, they still want to charge us FULL price for their service even though, clearly they did not fulfill their duties. Our pool is now green and developing black algae. We had to hire someone else for this diagnosis because we have 2 children under the age of 4 who cannot enjoy a swim during this heat we have been having in the Central Valley. Their pool technician goes out every week to service the pool, how can our pool be turning green and how can they fail to communicate with us about why this may be happening? There seems to be no form of customer value or satisfaction within their company. I wish we could resolve this issue, but they did not bother to ask us why we no longer wanted their services, they were quick to collect a payment from us, rather than showing us that they care about having us as their customers. Truly disappointing.

Pools Plus was recommended by my next door neighbor. They are the BEST!! Come by every Tuesday like…read moreclockwork. My pool has never looked better. I get a picture of the pool and what the technician did on the service call. It even includes the chemical readings! I've recommended Pool Plus on several occasions. Very professional and competent.

Incredibly nice guys - came out for an estimate of a full pump replacement, and were honest, and…read moremade great recommendations even though they wouldn't have been able to get the pump in that we needed due to an industry shortage and didn't end up doing the job due to that - nice people.

Very prompt and professional pool repair company. Inquired about a leak on my pool pump, TSB…read moreresponded promptly and was out to assess the situation within a few hours. The repair was done the same day and the price was very reasonable. Highly recommended!

Holiday Pools built our pool for our new home. They have been quite slow to fix issues with our…read morepool, which are many. Sloppy work installing the pool paver deck around the pool. Many pavers are cracked, have chunks missing from them and/or are missing. The entry one side has a brick missing from it and no cement poured for that brick, and the entry on the other side has several hugely flawed pavers. It almost looks like they used factory seconds for the project. There are also issues with the snub nosed bricks cemented in around the pool, with cracks and chunks missing. Again it looks like they used factory seconds. Worst of all they have not been responsive in getting us a firm date to make repairs. They said they we coming on a Friday recently to make repair, but never showed, called to tell us they were not coming, or called to reschedule. we have not heard from them for 10 days since they missed their appointment. In short, they just don't seem to care. I would be very careful contracting with them to build a pool. I hope someday soon I will be able to give them a better rating

I was trying to get a quote from these guys, however, they didn't think my desires would pass HOA…read moreapproval so they wanted me to get approval from the HOA before they did anything. I have some plans drawn up but they aren't complete and where they might be complete they're more than I'm doing and so I'm not ready to have those submitted. The bottom line for me is that if I was going to go through that whole process myself, I would build my own pool. It would be immensely cheaper I'm sure. Rick was a nice guy but I'm sure he and the company have a lot going on so my business wasn't crucial. Anyway, I recommend finding a company to actually help you in the process and not make it harder. This might be too much to ask at this point in time as the companies are all very busy, however, some better service is definitely preferable. As I have other companies willing to work and do the work, I will be going with them.

Very friendly and personable. Went out of their way to look for a part for the pool sweep. Much…read moreless expensive than Leslie's. Shop local

I had a pool drain done by Benchmark. After the work was done, my pool started to bubble and peel…read more I did some research afterwards and found out the pool is NOT supposed to be fully drained. Shouldn't this company know this? Is there anything I can do?

Freedom Pools, Fresno: 2023 Mar to Sep (2.10)…read more Putting in a swimming pool is a huge project. It took us several years of discussion before we finally took this BIG step. Just like purchasing a house, we went through several different emotions; anxiety, confusion, excitement, fear, nervousness, and absolutely stressed-out. After going over the beginning to the end of this six-month long project, I decided to break the work done by the pool company's in-house crew and average the points for this review. Our 31' X 10' swimming pool took 6-months to complete. The entire six months were filled with stress and anxiety, and we nearly called off the built. Our pool is now completed - in time for the cold season. The break-down of my review is as follows: Freedom Pool owner(s): Owner John (1 of 5) Freedom Pool: Son Brandon (3.5 of 5) Planner/Diggers: Dave & Donny (4 of 5) Cement/Pour crew: Israel, Jose, Jose, Abraham, Mario, Marcus, Saul, Julio (.5 of 5) Cement Cracker/Re-pour: Gustavo and Rogelio (3.5 of 5) Electrical: Joshe & Lie (.5 of 5) The delay and unacceptable work not only caused us time and money, we had to put our life off-track, and reschedule friends and families visit. Our family, friends and neighbors who have been following the flow of this project said I am generous with this review.

Update from my previously negative review and poor customer service:…read more After months of work to solve our problems left by Freedom pools, we discovered they did not plumb the new lines correctly! Our spa return line was CAPPED OFF and the booster pump inlet was incorrectly plumbed causing our spa to drain every time it was used. Now they are being fixed by a reputable company, and we are finally looking forward to enjoying our pool and spa issue-free. Don't trust Freedom pools poor quality work with with any project you want done correctly.