I've used this company several times over the years, and they've always been fantastic to work…read morewith. They're quick to respond, efficient, and always professional. I called them this morning around 7 AM, and by 10 AM they already had my hot water heater replaced and the sewer line cleared. You really can't beat that kind of service. What makes it even better is that they're a veteran-owned local business. As a veteran myself, I truly value supporting companies that share those same values of integrity, reliability, and commitment. They've earned my trust time and time again. I highly recommend them.

I had a window well backing up. It was a pretty easy fix he told me to try before he came out. It…read moreseems to have worked. That's great service!!

Don is great to work with and has officially become my go-to for all things plumbing. He replaced…read moremy sump pump system with a battery backup, and I couldn't be happier with the results. He is highly responsive, provides fair pricing, and takes a thoughtful approach to his work. I especially appreciated that he suggested a consultation as the first step in the process before providing an estimate. Other plumbers I talked to just sent over generic quotes without much effort.

Excellent plumbing company, service the way it used to be. They have replaced our sump pumps,…read moreincluding resealing the pit from a previous radon remediation. They replaced our water heater, as well as a small job. Showed up on time, they put down drop cloths to not make a mess, and very reasonable prices. He knows his business, the bill was exactly what he said it would be.

A/C went out on Mother's day.... called them.... they sent a guy out an d he changed the fuse and…read morecharged $128. The Next friday it went out again... called them again.... guy shows up..... only concerned about selling a "membership". Charges us for a part and they membership $597 but says he can't do it until tomorrow morning between 8 & 10.... Next morning he only calls about how he is running late until 1:30pm he shows up.... works on it a few hours- it works and he leaves.... 15 minutes later is stopped working again. I called the dispatch.... they said they would send a tech back.....and to wait for a call. I wait until 8pm and called them over and over.... they apologized all over the place but had no way of contacting anyone. The customer service people are merely there to answer the phone.... that is it.... they cannot contact anyone.... just send emails and cross their fingers they get an answer. I wait by the phone until about 9pm and then called back and they apologized more and said I was first on the list for tomorrow Am.... Tomorrow AM... No calls.... no repair guy....I start calling.... on hold for 15 minutes at a time... finally start getting these poor c customer service guys again..... Every repair guy they have "working" that day is not answering. Probably all curled up in bed all cozy in their air conditioned homes while I am sweating my butt off in an 82 degree house. After about 11 Am I called a different local company- Standley Heating & Cooling out of Romeoville. The guy showed up within a half an hour.... changed the fuse... checked everything.... showed me what the tech from the other day did and didn't do.... the A/C has been running perfectly ever since. What did he charge ? It was under $25.....!!! He then gave me his cell # and told me to call him if anything happens again....... I called Perfect Home again... sat on hold for a long time again.... Once I got a live person I cancelled everything again... all appointments- maintenance memberships everything!!!! NEVER EVER EVER do business with Perfect Home solutions!!! I gave them a bad review years ago when they scammed my parents for a 15K furnce A/c system that broke 6 months after installation and they couldn't be bothered to fix it for a week! They exits solely to rip off senior citizens and the elderly selling their crappy memberships and lying. Oh and by the way..... ALL THEIR REPAIRMEN STOP WRKONG AT 4-ISH ON THE WEEK DAYS and they DO NOT WORK SUNDAYS.... they CLAIM they do... but they do not..... they also don;t answer their customer service representative's messages and I don;t think their dispatch answers either. I've reported them to the Better Business Bureau again.... right now it says they have a good rating.... that has got to be some sort of scam they pulled as well.... either that or the better business bureau is a joke. I have also contacted some friends at NBC News here in Chicago and ABC NEWS scam stoppers. They love nailing these heating a/c scam companies! They set up a bunch of service calls and set up hidden cameras all over the place when the repair guys get there!!! They record the scams and the lies and report it later! if ever there was a company that needed this it is Perfect Home Solutions. I guess both networks have been doing scam investigations on these guys for a while now! When I told my one friend I said I didn;t want to make waves.... but when she told me they have been putting together an expose on this rotten company I gave them all the info I had. We have to protect people from crap like this and help promote the small business owner that wants only to prove themselves. Forget these big companies with the fancy skinned trucks and the matching shirts and iPads. Commission based crooks.

Scheduled an appointment for an estimate (which it says on their website is free, but actually is…read moreNOT FREE and should have been my first red flag) for the window of 10am-10pm. At 7:30am I get woken up by a text telling me that the agent is on his way. Are you telling me that *I* have to commit to a ridiculous 12 hour service window, and you STILL can't show up during it?? I got on live chat to clear this up, and was told I would need to call the office. Apparently, their live chat agent is ONLY for booking appointments. Guys. We don't need a human being to book appointments. There are tools and AI for that. We need human beings to RESOLVE ISSUES. Since they're unable to adhere to their own appointments and policies and clearly don't respect their customers' time, they've lost a customer in me.

Great service and consistent quality. We used them for servicing our 20 yr old furnace/AC and…read morerecently upgraded to new, modern efficient units.

Always on time; fair pricing, friendly and excellent service. Tech Hugo did a great job cleaning…read moreand adjusting my system.

I regret not listening to all of their horrible reviews, and I promise you will too if you hire…read morethem. I scheduled an appointment for 8am on Monday, by 10am I was panicking because we had a main line sewer clog and had not received any communication. I texted, I called (never went to voicemail except one time days later, every other time it appears someone answered the phone while on mute so I'd just hang up). It wasn't until my husband started calling that he finally got an answer and was told they'd be here at noon. That time again came and went, but they did finally show up at 1pm. The two guys that came out resolved the issue, but said their "card reader was down and could only accept cash". Since this repair is going through my home warranty, I need the invoice for reimbursement and have been told since Monday that Bob (the owner) would send it. Monday night he said, nothing. Tuesday night he said, nothing. Wednesday morning he said he was working on it "right now", nothing. Wednesday evening he said he was working on it "right now", you guessed it - nothing. At this point I don't think it's ever going to happen, likely because this isn't a real company. They're not BBB accredited, cannot communicate over several days, and overall has been a nightmare to work with. I'm kicking myself for cancelling with another plumber that quoted me the same price, so don't be like me - call this guy instead (2247046220) Drainmaster Sewer & Plumbing LLC! Same price, way more professional, and has the reviews to back it up. Additionally, it really rubbed me the wrong way that he would not answer me but would respond when my husband contacted him (on several occasions). Despite me being the one to schedule and pay, it seems Bob does not want to work with women. Run, don't walk, away from this poor excuse of a "business". Bob has no idea how to run a reputable company.

i came home to two leaking faucets (which i had admittedly been ignoring) and decided this was…read morebeyond my scope. i sent a message and Robert immediately called back and asked me to send a video and diagnosed the issue. He was doing a job pretty far away when I called, and still promised to come out as soon as he was done. He communicated well about his arrival time and was genuinely friendly and efficient in his work. (Also shout out to his partner Chris who was equally friendly and efficient!) They had some install issues with the second faucet and stayed until it was completely done and functioning well, past 8pm on a Friday. The price was a touch higher than what I expected BUT I did not ask for an estimate and they did have to do some extra work they didn't anticipate, so I was happy to pay. I'm actually fairly certain they fixed my running toilet and I didn't even ask them to do that. I highly recommend this service.

Frank came out and replaced my sump pump and my ejector pit pump. He was very knowledgeable and…read morecourteous. The price was very reasonable and the service was prompt. I highly recommend Frank from flow pro plumbing.

Way over charged for a very small job; they charged me for my own supplies I purchased ($33) and a…read moretransportation fee to get to and from the job ($45) and $250 to get a pipe fitted. Don't use them, go anywhere else. I regret trusting them.

Reise from Roto-Rooter came in today and ran 75 ft of snake to clear my totally clogged kitchen…read moresink drain. Why such a great rating? I tried to unclog it myself using several methods including a 15ft snake with no luck. I also paid someone from Plum-it that tried his best but kept getting interrupted by his head office. After no success, they suggested next step would be to tear up my basement's ceiling drywall to replace the entire 3" 60+ft of pipe!?!? Well, Reise explained the process, gave my plumbing issues complete attention and worked hard to fix the problem. Good thing Reise was smart about the job and what needed to be done. Thank you Roto-Rooter!!!!!!!!! I'm a totally satisfied first-time customer and recommend Reise and his support team!

Overpriced and unresolved issue. Terrible job on my water…read moreheater pipe replacement. Unprofessional service Technician!

I had an emergency situation and was in dire straits; my furnace failed in freezing temperatures…read more Neighborhood HVAC came to the rescue and saved the day!! They immediately evaluated my entire HVAC system and due to age and condition it was deemed it would be most beneficial to replace both the furnace and A/C unit along with my water heater; they were all 30 yrs old. The entire work crew was professional and courteous and completed the work in a timely manner. They also cleaned my entire duct system and clothes dryer venting and showed me before and after photos - WOW...what a difference!! I'm so thankful they were available to assist me, and they were more than honest and helpful in this unfortunate situation. Other HVAC contractors were quoting me quite a bit more for the same replacements without the duct and dryer vent cleaning. THANK YOU DALE AND YOUR ENTIRE WORK CREW FOR ALL YOUR HELP and I will definitely recommend you to family and friends. TWO THUMBS UP!!! :-) TH

I was recommended to Neighborhood HVAC by a good friend and I'm very thankful I took his advice…read more Dale was extremely professional and knowledgeable of his craft. He was very easy to communicate with via phone or email. And they were extremely prompt. With a crew of two, Dale and his partner removed both my old furnace and ac unit and replaced them both, all between the hours of 830 am and 3pm, even worked through lunch. I would definitely recommend their services to anyone.