Scott did an amazing job helping me with any plumbing questions, they reply and are available and…read morecall back every time. Highly recommended!

I would have given a better review if the company was more responsive. I had a service call a…read moremonth ago for a leaking dishwasher. It turned out to require an insurance claim due to damage done from the sitting water over time. I requested via their Facebook page and vmail an invoice / write-up from the visit (as insurance requested to show I actually called a plumber). I have received ZERO response on this request, which is odd because no work was done yet to fix the leaking hose. I planned to use this company when my house was put back together and ready for the dishwasher to be reinstalled, but there's no way that can happen if I can't even get a response back for the initial visit a month ago!

honest plumbers. been unclogging and fixing our pipes for the past 5 years. They will offer…read moresuggestions to try first before they come over. hopefully we won't need their help this year.

Quality service, done efficiently, and clean. Replaced water heater, and explained everything…read moreafter. I would definitely recommend.

Michels is a gem! Knowledgeable, fair, and efficient. From…read morethe beginning the communication was absolutely top shelf. The plumber was responsive, clearly experienced, and wonderful to work with. I've used a few other plumbing companies - and while none have been bad (thankfully) I can also say that none have been THIS good. I recommend them fully! I'm grateful to have found them. Owning a 100+ year old house has its challenges. Michels helped us overcome them.

Dishonest, rude and incompetent. The first guy came for a FREE estimate and was knowledgeable and…read moreprofessional. The guy they sent to do the job was his polar opposite. They tried to charge us for the free estimate and for half of the work we agreed upon. The job was to replace two shower cartridges and he said we're only replacing one and mentioned the price was not changing. When I asked him if he was serious and if he's trying to take us for a ride, he responded snarkily, "Yes, I'm trying to take you for a ride". I told him we were done here before he did any work and he said he boss would be billing us on his way out which is laughable. Big time bait and switch artists. Avoid at all costs.

I hate to leave a bad review, especially for a local business, but I've given TJM Sewer & Plumbing…read moreplenty of time to fix things to no avail. On December 26, I paid a $125 estimate fee and was quoted $4,500 to replace a pump and tank and redo plumbing. I was told the $125 would be credited if we moved forward. When the work was done, they determined the tank did not need to be replaced, yet I was still charged the full $4,500 and the estimate fee was not deducted. Shortly after installation, the pump was not functioning properly. When I asked them to return to fix it, they attempted to sell me a whole-house filtration system instead of addressing the issue. I declined. They later blamed our problems on an issue with the well and claimed they could not fix it. I hired a well contractor who resolved the problem in 30 minutes without touching the well, leading me to believe there was never an issue with the well. I requested an itemized invoice, which did not align with the work performed. Based on labor and materials, the job appears significantly overpriced (almost double). I formally requested a partial refund on January 12 and followed up multiple times, most recently on February 6, and have received no response. I am incredibly disappointed with the lack of response and professionalism. I've also since been informed that they were never even licensed to have done the work they performed. I am sharing my experience in hopes that it can save someone else the headache and loss of money.

I don't know where to begin on how great these guys were! If I could give a higher rating I…read morewould...Had a hot mess of plumbing happen with the upstairs bathroom and toilet leaking into my downstairs bathroom.Got a quote they were able to start the work the next day. Got everything done in 1 day and it was Alot of work to complete. I can't say enough about how great all if the guys were,experienced.As a woman home owner it was such a great experience to deal with a group of plumbers that explained everything throughly and did not talk down to me or try to sell me something I didn't need...That was super important to me and these guys took great care of my home and will be hiring them for future projects

I needed a spigot changed in the dead of winter. The plumbing line didn't have a shut off valve…read more Instead of the costly repair of pulling out drywall to cut line, Chuck recommended buying the part to fix spigot instead of replacing. This was a significant savings and solved the problem. It was refreshing to receive forthright and honest repair services without attempts to mark up prices or add extensive repairs. It was my first time using GsR based upon a recommendation from a friend. I now have a trusted and reliable plumber I can rely upon. Thanks Chuck!

Respectfully, and without malice, and, hopefully abiding by Yelp rules, with no disinformation or…read moremisinformation, only good old i n f o r m a t i o n and a few thoughts for the reader --- Let's suppose that you called a plumbing company for an estimate for work you needed done. An estimate is not labor, but rather an approximate or tentative judgment about what conditions a worker will encounter and, additionally for parts that may be needed...in other words, an assessment for a potential job, no labor, work or exertion at this juncture. An employee of a company (let's say plumbing) arrives, to provide an estimate, per your request. Said employee jots down some notes -- no labor involved. Said employee then proceeds to get on a stepladder to take a quick peekaboo at an attic (the said person didn't actually go IN the attic, still assessing, and no labor or work. After a few minutes, said person immediately heads out to his truck, only to return with a hefty bill of $195 for w h a t?? you might ask. When will I get the estimate? It could be a very BIG surprise for the unsuspecting customer, but let's face it, it sure seems like working at some places can be quite lucrative because they don't actually provide an estimate--just a bill for the drive to your home. A great gig if one can get away with it. Of course, the employee does not do one bit of actual work, nor is he expected to work. You merely made a call to the company requesting an estimate so you know what the job and the cost will entail if you should choose to hire them. You're out $195 with no estimate. It's a 100% win for this company. Too bad for you, silly customer. An innocent person might suspect that this is kind of a shady practice (oops, saying shady - --that wasn't nice ---sorry). To N O T notify people to expect a $195 fee at the time of the initial call for Nothing-- one might wonder who does that? They should at least notify you that they plan on doing nothing when they arrive & hand you a bill for nothing. Does that seem wrong to you? Just asking. Let's face it, businesses are free to charge as much as they can possibly grab from unsuspecting people. Right??! Yep, and most people have a tendency to expect ... oh, who knows, maybe, professionalism, integrity, credibility & trustworthiness. Hmm, wondering if this applies to, let's say possibly, any given plumbing business that might come to mind??? Any thoughts?? Respectfully P.S. You may be interested to know that professional, credible plumbers are out there and the best part is they don't charge for estimates. I know, I found several!!

We had a sewage backup in our basement - awful! We have used RP for years and they really came…read morethrough this time. Robby came out and spent a lot of time investigating the problem with a camera and diagnostic equipment. He showed us everything live on camera and we had a terrible pipeline break. Robby got it working well enough to use for 2 days. He came back with Nate and replaced the pipe and redid the basement floor. They were clean, professional and on time. For such a large job it was reasonably priced. Thanks guys for a job well done! D, K and B McKinlay

I called them as our shower faucet had broke, they were here within an hour. Cade was wonderful,…read morepersonable and knowledgeable. Definitely recommend them and will call them again if/when needed. Plus they gave us a small goodie bag!

I regret not listening to all of their horrible reviews, and I promise you will too if you hire…read morethem. I scheduled an appointment for 8am on Monday, by 10am I was panicking because we had a main line sewer clog and had not received any communication. I texted, I called (never went to voicemail except one time days later, every other time it appears someone answered the phone while on mute so I'd just hang up). It wasn't until my husband started calling that he finally got an answer and was told they'd be here at noon. That time again came and went, but they did finally show up at 1pm. The two guys that came out resolved the issue, but said their "card reader was down and could only accept cash". Since this repair is going through my home warranty, I need the invoice for reimbursement and have been told since Monday that Bob (the owner) would send it. Monday night he said, nothing. Tuesday night he said, nothing. Wednesday morning he said he was working on it "right now", nothing. Wednesday evening he said he was working on it "right now", you guessed it - nothing. At this point I don't think it's ever going to happen, likely because this isn't a real company. They're not BBB accredited, cannot communicate over several days, and overall has been a nightmare to work with. I'm kicking myself for cancelling with another plumber that quoted me the same price, so don't be like me - call this guy instead (2247046220) Drainmaster Sewer & Plumbing LLC! Same price, way more professional, and has the reviews to back it up. Additionally, it really rubbed me the wrong way that he would not answer me but would respond when my husband contacted him (on several occasions). Despite me being the one to schedule and pay, it seems Bob does not want to work with women. Run, don't walk, away from this poor excuse of a "business". Bob has no idea how to run a reputable company.

i came home to two leaking faucets (which i had admittedly been ignoring) and decided this was…read morebeyond my scope. i sent a message and Robert immediately called back and asked me to send a video and diagnosed the issue. He was doing a job pretty far away when I called, and still promised to come out as soon as he was done. He communicated well about his arrival time and was genuinely friendly and efficient in his work. (Also shout out to his partner Chris who was equally friendly and efficient!) They had some install issues with the second faucet and stayed until it was completely done and functioning well, past 8pm on a Friday. The price was a touch higher than what I expected BUT I did not ask for an estimate and they did have to do some extra work they didn't anticipate, so I was happy to pay. I'm actually fairly certain they fixed my running toilet and I didn't even ask them to do that. I highly recommend this service.

I was in a jam and called Tom's Plumbing. Tammy sent Mike out the same day and within a short time…read moreof my cry for help. Mike looked at our refrigerator and knew IMMEDIATELY that he could not do the repair, as it was an appliance issue: a broken water line to our freezer's ice maker. Mike took pictures so I could in turn show the refrigerator repair man. Mike immediately knew this was a bigger problem and advised me to call my insurance company. It turned out to be a slow leak which led to significant damage. Due to Mike's quick and wise counsel I called the insurance company and filed a claim. Mike only charge me $40 for coming out and telling me that he could not fix the issue. I was GRATEFUL for him not charging me the full price of a call just to say he was not able to fix the issue. Thanks Mike. That kind of honesty, flexibility and customer service earned my respect and this review. I will also share your name with my neighbors and friends. Customer Service: Excellent Response Time: Fabulous Ability to Explain Issue: A true gift, as I had no clue and this was a BIG problem. Thank you Mike and Tammy for your outstanding customer service. A grateful customer. Susan G.

We have had Toms out many times since moving here 20 years ago. Always good service for a fair…read moreprice. Most recent service was March 25, 2025. As in the past, plumber came out the next morning (this was not an emergency), took care of the issue, left the house clean, performed the work quickly and charged a fair price.