We had a sewage backup in our basement - awful! We have used RP for years and they really came through this time. Robby came out and spent a lot of time investigating the problem with a camera and diagnostic equipment. He showed us everything live on camera and we had a terrible pipeline break. Robby got it working well enough to use for 2 days. He came back with Nate and replaced the pipe and redid the basement floor. They were clean, professional and on time. For such a large job it was reasonably priced. Thanks guys for a job well done! D, K and B McKinlay read more

I called them as our shower faucet had broke, they were here within an hour. Cade was wonderful, personable and knowledgeable. Definitely recommend them and will call them again if/when needed. Plus they gave us a small goodie bag! read more

Another positive experience with Residential Plumbing. Robby did a great job...fast, professional, and friendly! I highly recommend this company. read more

We recently had a Reverse Osmosis system installed in our office. No microplastics (bottled water) being served to our employees and clients! I've never had an RO system and Residential Plumbing explained it clearly. The system is simple and problem free. Robby and Cade left our kitchen area cleaner than when they arrived! Residential Plumbing has been my go to for years...clogs, new water heater, new fixtures, RO, etc. I recommend them highly. read more

I think there are no words for how happy and excited I am for this sink! I had a difficult case and they went way above and beyond. Robby is a perfectionist and it shows in his beautiful work. I also had the pleasure to work with Ken too. They are so honest and skilled.We are customers for life. read more

Professionalism at its finest. From scheduling the appointment to the service being complted, it was all top notch. Appreciate the text ahead of arrival and upfront pricing when they arrived. Eliminated any surprises. Nate and Cade could not have been nicer guys. If you need something done this is the place to go. read more

My brand new dishwasher wouldn't drain. I tried all of the solutions online, watched some YouTube videos and got to "it's time to call a plumber". Appliance manufacturer talked me through all troubleshooting and said, there is nothing wrong with the dishwasher, a reputable plumber can fix this. Based on the information on their website, I contacted Residential Plumbing Services. They came out less than 24 hours later. When Ken arrived, I told him my old dishwasher didn't drain either. He looked under my kitchen sink, turned the dishwasher on and off a few times, and in less than 3 minutes said "looks like it's plumbed correctly". I told him that I had gone through basic trouble shooting, reminded him that my old dishwasher didn't drain either (shouldn't that have been a clue the problem isn't the dishwasher???) and told him I read other possible causes online. He actually asked me what it said online! I read the possible causes to him. Things I don't have tools or expertise to fix myself, but that should have been familiar to a plumber. He was having none of it. "We don't fix that, it looks like it's plumbed correctly." Terrible experience and total waste of time. read more

I had the team replace 3 water heaters in my home. Of the 3, one wasn't working right after a couple months and we even lost all water in the faucets that are serviced from that one. We asked Residential to come back out and look. They charged me $200 to come out and only said that the water wasn't working and it was unrelated to their fix. They wanted to charge me more money to fix it. We had 0 issues with water pressure for years before they put in the water heater and the issue was directly related to the faucets connected to the new water heater, other faucets were fine. So I said I would wait until the owner of their company got back from vacation so I can talk to him. In few days, the water just started working in those faucets. Probably something related to them soldering the water lines because they had to rework the water lines to install the new tanks. So I called them back out again to look as the water heater wasn't working as hot as it could be and make sure everything ok. They charged me another $230 to come out and told me that it would be another $350 to fix it. What? So since I paid them thousands of dollars to install the units, then one stops working within a few months, they want to charge me in total with the visits almost another $1000 in total fees to fix it the way it was supposed to work in the first place? They do not guarantee their work and I am extremely upset that they are charging me all this money for something they clearly did. Never had issues ever in the house before until after they came. I'm considering small claims court. read more

We've used Residential Plumbing a few times now, most recently to install a new hot water heater. Manny did a great job and was very knowledgeable, explaining each step of the process and also being honest and upfront about cost and options. You can schedule your appointment online which is very convenient, and then they will keep you informed of your status each step of the way via text and email. I recommend their services to anyone in need of a great plumber! read more

I am so happy with the service we received. We had an emergency water situation in our bathroom. I called before 8am, and they got back to me quickly and had Ken at our house a couple of hours later. Ken was very friendly and professional. He worked quickly and efficiently. We will definitely be calling the next time we need any plumbing services. read more

Robby saved me from a nasty sewer backup. This company is the best. Id give them 10 stars if possible.

Nate came out to my house today and rotted out my pipes to the street He was exceptionally nice and very informative. I would recommend him to everyone of my neighbors. read more

More great experiences with Residential Plumbing! Since the original review, we had a new backup sump pump system installed that we couldn't be happier with! It's a huge improvement over the old one which was self installed. The installation itself was quick, and the finished product is awesome. Recently we had an old shutoff valve for our washing machine spring a serious leak. The company was able to get someone out the very next day who very quickly replaced both old gate valves for us! Per usual they were super responsive and professional, did great work, and with very fair pricing. This is seriously a great company to do business with! read more

Call Residential Plumbing! Ken was professional, helpful, responsive, and most importantly explained what was happening with my sump pump and how he could fix it. I'm glad I called Residential Plumbing and will use them again in the future. read more

This was a great experience from start to finish. I left a message on the weekend and even though they don't work then the owner called me back and said the office would call and schedule an appointment on Monday. That's exactly what happened. The day of, the plumber Nate was on time, diagnosed the issue, told me what he could do and how much it would cost and promptly fixed the problem. I will definitely use them again. read more

Ken is the owner of the company and performed the work that needed to be done. As usual, there's more to fixing a problem than meets the eye. Ken ascertained the reason for our issue and fixed that and a couple other potential problems or call it preventative maintenance. If you like dealing with a family type business, call them first. read more

Asked how much it costs to replace a spigot outside. Would not quote me a price or estimate at all. Was told there was a $89 charge and they would tell me when they show up. When I asked their hourly rate, they said they couldn't disclose that information. I wouldn't recommend doing business with a company that isn't transparent with their prices read more

Our garbage disposal broke. Called Residential Plumbing and it was fixed within 24 hours. Manny was the plumber and he did a great job. He was very kind and efficient. I would highly recommend Residential Plumbing for all your plumbing needs. read more

Ken came out for a same day estimate on 4 different things I needed done. He gave me a quick estimate for all 4 jobs, big and small. We set up an appt and Robby came out and did a great job on each. Estimate was fair and I appreciate supporting a small local business. I would recommend Residential Plumbing to anyone. read more

The name Residential Plumbing is perfect for this company. I recently moved into a home that needed lots of TLC. Nate came out towards the end of my "updating" and really helped me out. He replaced a bad front spigot/valve, ran a new spigot/valve to the back of our home (never there before), and cut out an old water softener, as well as rerouted the piping as discussed in that "spaghetti mess" area. He also installed a new shut off valve on the water meter. Nate also recommended that I call the water department for a new meter that is 40+ years old. They were grateful and have a program in place to do just that. I have used other plumbing companies in the past, very many times. I hope I get Nate again next time I call Residential Plumbing. If not, hopefully somebody with the same knowledge he has will show up. Thank you for helping me with an older home. read more

Thank you Nate, For a clear explanation on a problem that could have become a nightmare.. and for changing out the expired parts(sump pump) as needed.. your magnet info is on the side of our pump.. just in case we need your help again.. read more

I had a toilet issue at my home. I made an appointment online, spoke with someone that next morning who told me that I would have to be the second appointment that day. which I greatly appreciate it that they fitted me in and he was right on time. He probably wasnt even here no longer than 30 minutes. Resolved my issue ,fix something else that could have been a potential problem in the future. Very reasonable price, will call them definitely again . thanks guys read more

Nate showed up on time and ready to help me find the leak which turned out to be the toilet. He found it, explained my options and why it happened, made the repair all the while explaining and answering my questions. Very friendly and knowledgeable! Highly recommend! read more

Overdue review...Ken came to our rescue. I sent an email inquiry in the middle of the night paranoid about a possible gas leak and that my house was going to explode...post a laundry room remodel. I received a note from Bonnie first thing that morning telling me to give me a call. Ken was able to come out to the house within a couple of hours and fix the leak and was very professional throughout the entire job. I would highly recommend their service and will definitely be a returning customer for new projects or issues come up. read more

Always great service! Easy to schedule. Arrived on time. Fast, friendly service person. Have used for years and never been disappointed. Definitely would recommend. read more

Ken was very professional, on time (called when he was on his way) and performed excellent work. Finally found some one who offers great service. I will definitely use again on our next plumbing job and will recommend to my HOA. read more

Until you are faced with a clogged kitchen sink you don't realize just how important it is for your sink and disposal to work properly. When our sink was clogged it was a terrible inconvenience. I called RP to come out. Ken was very timely and professional. He was able to clear things up in no time. He also replaced/repaired the make shift plumbing job that had been done under the sink. He really knows his stuff. Everything has been flowing and no more leaks, w/o issue! Thanks Ken and Lauren. I would highly recommend. Danny and Mary. read more

Ken at Residential Plumbing is the best! He has done several jobs for us and is always fair in price, quick, and efficient! If you have any plumbing needs, I highly recommend Residential Plumbing!! read more

Ken Fenzil, owner of Residential Plumbing, and his staff of skilled plumbers are very professional and prompt! As a local realtor, I rely on my list of favorite service professionals on a daily basis and I never hesitate to recommend Residential Plumbing! They explain the work needed and take photos to document the completed jobs! I have used them personally for many years. Call them and you won't be disappointed! read more

I do not recommend Residential Plumbing due to my bad experience. I told Residential Plumbing the repeated problems in my house like toilet tissue overflowed from the drain hole and water sipped through the floor of the washer/dryer room where the house's main sewer line is. Residential Plumbing owner Ken came to my property and checked showers, toilets and vanity sinks multiple times and found no problems. He charged me $120 without fixing any thing or recommending any fixes. He did not even mention to me the possibility of having a sewer issue. As a home owner I am not knowledgeable enough to know the difference between plumbing issues and sewer issues until I found another plumber who performed diagnostic checks and actually found/fixed the sewer problem. I am actually disappointed at Residential Plumbing for only performing superficial checks and charged me for doing absolutely nothing. read more

We have been customers of Residential Plumbing for the past three years for a variety of plumbing issues (replace ejector pump, replace sump pump, install new toilet, repair leaky faucets, replace cartridges, etc). Ken and his crew are professional and reliable and, of course, very knowledgeable and skilled. Best plumbing company in the Naperville area. CS read more

I should have written a review for Residential Plumbing when I first used them. I called originally because of the GREAT reviews I saw on the internet...I moved into my house which had HOT water going to my toilet in the half bathroom....he came and fixed that minimal time and quite affordable....then I had a leak in my basement...Ken came by and saw that my bathtub was plugged which was causing the leak...he cleaned the clog and all was well.....then my pipe from my sump pump to the outside froze this winter and another leak was happening in my basement...This time Bob M from Residential Plumbing came out and found out that the leak was caused by the sump pump line which froze....in sub zero temps... he rerouted the sump pump line to above ground and there have been no problems....today I asked for them to come back and re-route the sump pump to the original under ground pipe...Bob M came back and checked to see if my request could work and everything checked out ok..so he installed a t-pipe with a dry fit so if the line freezes again underground...I can still use the above ground pipe---I have a Plan B....I love this company--affordable, always answers phone...something that I find rare now-a-days. Very professional and totally knows their trade..I highly recommend this company to anyone looking for a plumber read more

I am very fortunate to have had an appliance repairman who recommended Ken when I needed a plumber. I own 7 investment properties as well as my own home, so I need a plumber on a fairly regular basis. Ken knows what he is doing and has creative solutions to my problems. He happily works with me and my tenants for timing of his appointments. His prices are reasonable and he leaves my place cleaner than you found it. I would recommend Ken and his guys to anyone. read more

I was having constant issues with my water heater with other "professionals" not being able to assess the issue and come to a resolution for the problem on why it kept tripping after usage and not refilling with hot water. Ken had the tools and proper knowledge to come in and get the job done. His pricing is a little high just for his time on the clock plus there is a 4% fee if you use your debit/credit card. He is friendly if you get him to service you on a good day...otherwise he may seem a little introverted and unfriendly in and out to get his job done. I recommend him for big or small jobs. read more

Great people to do business with! They took care of my plumbing issue at a reasonable price and did a great, clean job.

Residential Plumbing did a great job this morning clearing our drains! Efficient, professional and left everything better than when they came in. Excellent communication and arrived at they time they said they would. Explained everything and back up their work. Even gave us pointers on how to prevent from happening in the future! Highly recommend!! read more

Avoid at all costs. The job was originally quoted at $500 for four parts, and two visits, which seemed reasonable. Once the job was started it was determined that only two parts needed to be replaced, and plumber was done in less than two hours. The invoice was submitted to us for $395. I asked for a breakdown of parts costs, # of hours and cost/hour, and I was refused twice on this information. The parts online totaled $40, and adding in $60 for the trip charge, they are trying to charge $300 for less than two hours of labor. I had a follow-up conversation which netted nothing. Again, avoid. read more