Great service in replacing my two hot water heaters. Fast, dependable, great quality job on removal…read moreand installation!

Got a flat quote of 1600 without any detail as to diagnosis, part charge, vs labor. Said it was…read morepolicy... after spending 2 hours on the phone with tech support Sounds like this technician was inexperienced or unlicensed or both... another vendor came to the same conclusion in less than 30 minutes on a prior day Not of fan of vagueness and lack of transparency in any situation... red flags in all situations.... but it did make it an easy pass... RESPONSE to response from Chad: The technician thst stated it was the blower was out the PRIOR week BEFORE Andersen.

Anthony, Nathan and Clayton were here today to install a tankless water heater, water softener and…read morea reverse osmosis system. They also put in shut off valves in the kitchen and bathroom. They were very clean, professional, punctual, worked well together. They were friendly and informative. Anthony showed us how everything worked. Told us to call if we need anything! Thank you!!!

Had a toilet that was clogged and not flushing properly. Got their flyer in the mail with a…read morediscount. Charged me $132 for the service and it still wasn't fixed. But made sure to quote me $3k for 3 toilets that Home Depot charged for less than a quarter of the price. Scam Likely

Don is the best. Great prices dependable and knows what he is doing. He has replaced my water…read moreheater, garbage disposal. And will have him replace my furnace in the near future

Don is wonderful, I wouldn't think to call anyone else. He doesn't fool around (time wise), he…read morerepairs other people's shoddy workmanship if there is any. A good, professional plumber!

Arrow is fantastic. I had a drainage issue that others had overlooked that was causing really…read moreunpleasant odors. Arrow sent out a tech who quickly diagnosed the problem, and then John came out a few days later to inspect and formulate a plan of attack, which involved some creative problem solving. I really appreciated all of the thoughtful planning. I then received a very reasonable quote, given that it was a major project that would take an entire day. Bruce then arrived on the project day and knocked it out of the park. He did excellent work and kept me informed throughout the process. Really nice guy and great plumber. A few days later, John called me to check in to make sure everything was working okay. And then I got an invoice that matched the quote. Overall I could not be more pleased. Honest, professional work is hard to come by these days, and these folks delivered it. Arrow will be my plumber going forward and I would be more than happy to recommend them to others in the Libertyville area.

Technicians they send are not experienced and work slowly causing the overall job to cost a lot…read more Arrow used to send expert plumbers, but has gone downhill. Will not use them again.

I had a leak at the main pipe coming into my house. The owner of the company responded to my phone…read morecall and was able to fix the problem within a few hours from the time I called him. I was very thankful. He was very professional, educated me on the pipes in my house and what I can do to prevent future leaks, and was very reasonably priced.

Highly recommend if you want prompt and honest service. I will use him for all my future plumbing…read moreneeds!

Reise from Roto-Rooter came in today and ran 75 ft of snake to clear my totally clogged kitchen…read moresink drain. Why such a great rating? I tried to unclog it myself using several methods including a 15ft snake with no luck. I also paid someone from Plum-it that tried his best but kept getting interrupted by his head office. After no success, they suggested next step would be to tear up my basement's ceiling drywall to replace the entire 3" 60+ft of pipe!?!? Well, Reise explained the process, gave my plumbing issues complete attention and worked hard to fix the problem. Good thing Reise was smart about the job and what needed to be done. Thank you Roto-Rooter!!!!!!!!! I'm a totally satisfied first-time customer and recommend Reise and his support team!

Their representative showed up late. A bit of a language barrier between us, but I managed to…read moreunderstand him. He showed up about 7pm which was way later than promised. Basically told me he lived in Chicago and that it would take him a long time to get home from my location. Gave me a price of $850 to do a basic rod out the sewer line. After coming out of shock, I told him I'd need to think about it and he was out the door! Clearly he didn't want to stay and do the job, so he gave me a high number of $850 for a basic job. Not a good experience at all.

Very nice job on my sump-pump thanks to them I had no water in my basement this year…read more It was a nice man with his son

From the owner: Plumbing repairs, Water Heater Installation, Sump Pumps, Commercial and Residential Plumbing.read more

I woke up this morning and had no heat. I called Kendall Plumbing and Heating, and Robbie was at…read moremy house within a few hours. He replaced the igniter, and said the furnace was in great shape...no need for a new one. Robbie was very professional and quick to fix the problem. Thank you Robbie and Kendall! Karen S.

I called them today, a Monday, because my furnace would not ignite/start. I've had them out over…read morethe summer to work on my AC, and they were wonderful. Not this time. The woman answering the call put me on hold to 'check the schedule' only to come back on the line to tell me that since I had 'touched' the heater yesterday, Sunday, when it was 55 degrees in my house, and now they refused to work on my heater. She claimed people write negative Yelp reviews when they work on their own equipment and then bring Kendall in to fix the same equipment. She told me I was not a trained technician and proceeded to berated me for not calling them on a Sunday. I apparently was supposed to know they had 24/7 phone service!? The fact that I opened my heater door in an effort to get it working and not freeze affected their business. I understand that companies have their policies for their reasons, and I tried explaining that I was just trying to stay warm and was intending to buy a new AC/Heater set from them in the spring. But she continued in a rude tone, chastising me for not calling them on Sunday. Needless to say, I will NEVER USE KENDALL again. I found an incredibly helpful and responsive HVAC company elsewhere. If you are looking for customer service, I suggest you keep looking.

Install Water heater and Water Softener. Checked on Rust Remover Equipment. Very honest and…read morehelpful. Eric is our guy! Go above and beyond. We love them.

I contacted Kuhn based on a recommendation from another plumbing company as their plumber had…read moreretired. I was looking at replacing 3 bathroom faucet cartridges, as I had one leaking and felt it was best to replace all 3 at once with one plumber visit. At first contact they requested I sent an email photo of the brand and they would have a plumber investigate and contact me with the replacement cartridges needed. I never heard back. I took a photo and put it in ChatGPT to find their recommendation and purchased them from Home Depot. I reconnected Kuhn and set up a time for a service call. The plumber came and after 30 minutes he informed me that the replacement cartridges I had brought were incorrect. He told me that the company will research the manufacturer and call me back with the product and costs. As I have a leaking faucet, how long would the turnaround be. His response was "we are not very good on that and it usually takes 2 to 3 months". I explained that my faucet is leaking and that is unacceptable. He said he will talk with his supervisor, but gave no guarantee or sense of urgency. I was charged a total of $263,25. The rate was $195 per hour. He was here a total of 45 minutes and charged me for travel time back to the shop. When I was quoted the price I was told it was for labor only and was not informed that it also included travel time, Overall, very disappointed that Kuhn felt it was acceptable to have a leaking faucet for 3 months, did nothing to fix the issue and have deceptive pricing.

I had a blocked sewer line at my house. I called Randy at about 7:30 PM on a Thursday night. He…read moresaid he could be out the next day. His communication was great. I knew exactly when he would arrive. He had me fixed up in about an hour and a half. Perfect. Completely satisfied. Thoroughly professional. A very reasonable price to handle a really big problem. I hope I never have this problem again, but if I do, I'll call Innovative Underground.

From the owner: Innovative Underground, LLC, is a sewer line service company specializing in trenchless pipe…read morereplacement, drain cleaning and manhole rehabilitation. We feature certified Perma-Liner installers and Strong Seal manhole rehabilitation products. Your project will always be completed quickly and professionally. We pride ourselves in having respect for you and your property. We, at Innovative Underground, LLC, look forward to meeting you.