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    Pierce Plumbing

    4.9 (8 reviews)
    Closed 6:00 am - 6:00 pm

    Services - Pierce Plumbing

    Plumbing inspection

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    1 month ago

    Jose is an amazing plumber and a great human being. If anyone has any plumbing issues this is the guy you can trust

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    9 months ago

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    R.J. Kuhn Plumbing Heating & Cooling - Basement Remodel, Oswego, IL

    R.J. Kuhn Plumbing Heating & Cooling

    (27 reviews)

    Install Water heater and Water Softener. Checked on Rust Remover Equipment. Very honest and…read morehelpful. Eric is our guy! Go above and beyond. We love them.

    I contacted Kuhn based on a recommendation from another plumbing company as their plumber had…read moreretired. I was looking at replacing 3 bathroom faucet cartridges, as I had one leaking and felt it was best to replace all 3 at once with one plumber visit. At first contact they requested I sent an email photo of the brand and they would have a plumber investigate and contact me with the replacement cartridges needed. I never heard back. I took a photo and put it in ChatGPT to find their recommendation and purchased them from Home Depot. I reconnected Kuhn and set up a time for a service call. The plumber came and after 30 minutes he informed me that the replacement cartridges I had brought were incorrect. He told me that the company will research the manufacturer and call me back with the product and costs. As I have a leaking faucet, how long would the turnaround be. His response was "we are not very good on that and it usually takes 2 to 3 months". I explained that my faucet is leaking and that is unacceptable. He said he will talk with his supervisor, but gave no guarantee or sense of urgency. I was charged a total of $263,25. The rate was $195 per hour. He was here a total of 45 minutes and charged me for travel time back to the shop. When I was quoted the price I was told it was for labor only and was not informed that it also included travel time, Overall, very disappointed that Kuhn felt it was acceptable to have a leaking faucet for 3 months, did nothing to fix the issue and have deceptive pricing.

    Pierce Plumbing - plumbing - Updated May 2026

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