I didn't catch the gentlemens name but he came to our house yesterday to pump out water holding tank and he was very nice and answered all of my questions. A very knowledgeable guy. read more

Second time using Black Gold Septic and was very happy with the service again. Even found & cleaned out potential future clog upstream that could have caused early issues before next cleaning. read more

Highly recommend Black Gold Septic. I needed my tank serviced. They were able to schedule an appointment within a few days, arrived on time, and were careful to not damage my yard. They explained what they thought was the problem and then discovered it was something less costly to my relief. After it was all done, I paid much less than I expected but the most surprising thing was they detected an error in the math on the invoice and were quick to call, apologize and refund me the difference. What integrity. I will definitely use them again. read more

I agree with the others. Five stars all the way. This is our first experience with a septic and we inherited it in the house we just bought in Downers. Booking the appt was very easy and she was so nice on the phone. The person who came (Brian?) patiently answered all my questions (being a newbie to this experience) and they were in and out within 90 minutes....once we found the tank! I thought it was so reasonably priced for all the knowledge we gained and for the pumping. read more

amazing! we're new to septic systems and had no idea what to do with it or when to pump and all that kind of stuff- loved that I called and got a real person and that they were so nice and friendly and just plain cool! our service person was so sweet and friendly and WOW so fast. great prices, service and advice/education! highly recommend using black gold septic! thank you! read more

My first experience with well and septic. Black Gold explained everything very well and did a great job.

If I could give more than 5 stars for Black Gold, I would give them 10! I have used them twice and have been more than satisfied each time. Bill just came out and gave us some useful advice and went above and beyond to make sure our septic system was working properly. He said he wasn't going to leave until our problem was solved! The people at Black Gold Septic have been so kind and willing to help anyway they can. I highly recommend them! read more

Bill & Leo came out on time and called ahead of time with their ETA. This was my first experience needing my septic tank cleaned out. I was impressed that Bill and Leo found the top of the tank so quickly. They cleaned it out within about 20 minutes. As I paid, Bill gave me advice and some more information about the tank itself which I was asking about. He was happy to give me more information! The team was great!! I will recommend them to my neighbors and use them again in the future! Thank you Black Gold! read more

Needed a pump of our septic tank on very short notice. The receptionist was beyond helpful and was able to send a technician out same day. Joe, the technician, also went out of his way to inspect our system and gave great recommendations on how to fix it. I am very thankful for Black Gold and their amazing customer service. Will be doing business with them exclusively. Thank you guys again read more

I called Black Gold at 11:16am with my septic field backed up. They arrived, jetted and fixed the blockage and were gone by 12:45pm. Very professional, knowledgeable and friendly. I highly recommend Black Gold Septic! read more

Black gold septic fantastic job I called there at 7:30 they were here by 10:30 and The driver was very nice and finished in 1/2 hour Thank you kevin mcdonald downersgrove ill read more

Thank you blackballed for coming out and short notice to jet out of a clog. You have been there consistently whenever we need you. This company is fabulous.! read more

These guys are awesome! Brian and Joey came out very last minute for me and got to my home well before they even estimated for me. They actually had the problem figured out before I even arrived from work. I am unfamiliar with septic systems though I have researched them thoroughly prior to buying my home, but they were very well versed and able to teach me about my own system. They informed me of things I will have to keep an eye out for in the future and made me feel relieved that my issue was taken care of. I would recommend their service to anyone, and the price was extremely reasonable. Thanks a lot! read more

Black gold came to my house for an inspection of my septic tank. They told me that the drain field will need to be open since there is an issue and not draining properly. Got a quote and got charge $125 for service call. The reason for the 1 star is because the guys while inspecting my property found a sewer lid in my back yard that they open for inspection. When the two guys left my house. The lid was left open. I have 3 small kids under 7 and small dog. Thank god, I found it and closed it before and accident happened. Also, I called Stark Sanitary Service for a second opinion on the field issue. The septic tank was checked and they found no visible problems and the service called was free... read more

We have had Black Gold Septic for years now. Brian is the employee who has come to our house each time. He has been with the company for 18 yrs. He has taken care of a major problem of collapse of pipes leading to septic field. Also has been here for emptying of tanks. I appreciate his honesty and passion for a "dirty Job" well done. Thank you Brian!! Always happy to see your smiling face! read more

We had Black Gold Septic out to clean our system. The guys who came out had no issue with my long driveway. They also found our tank quickly and the job was completed in no time. The two guys who came out were so nice and helpful. We will definitely be using the company again as they are kind, courteous and helpful to work with. read more

These guys are great! Returned my call quickly. Set up appointment over the phone. Called 30 min. prior to arrival. Showed up on schedule. Perfect. The reason for 5 stars is the great attitude of the guys who came out. Our long driveway has some "challenges" and the guys went above-and-beyond the call of duty to get the job done. The guys were very friendly and answered my questions about what should I be doing to maintain the septic tank. I would recommend them to a friend and will definilty use them next time. read more

Great service and people , very honest and up front. They responded very quickly and repaired the system in a timely manor

called for an emergency service at 7:20pm, the messege said they will call back with in the hour. It is 10:00am the next day still no call. horrible service. will never recommend!! read more