Our main line , which was old , iron cast pipe since 1961 when the house was build was giving us a tons of issues on the last 2 months ( a lot of backup or slow drainage ) They are very competitive with their prices , professional and fast . The team works fast. , the only small issue, which is not a big deal now , ( because everything works like it's supposed to work ) , is that , they had trouble locating the main pipe , so they had to dig / rip an extra hole in my front yard . read more

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This company is the most unethical and the worst customer service when they fail to meet their promise and service This company will rip off their customer after they commit to a price Save yourself aggravation cause there are better companies out there. That care about their customer. read more

If your up to your armpits in call Ability Septic. They helped me! Spring is just around the corner.

We recently worked with Ability to figure out an overflow issue of the tank. They recommended a full septic change out. We decided to get a second opinion and found that the outflow pipe was blocked. It was hydroblasted and is clear now. Be careful in using Ability. read more

We've used them for years. Always show up on time and staff is friendly. Reasonably priced and zero issues with our septic since we started using them. read more

Good, Honest and ethical. Price is expensive. This is the best way to get more value from this business. 1. Know the basics of septic tank and leach field. 2. Call these guys for pumping out. 3. Ask for their expert opinion on condition of tank and preventive things to do. 4. Leach field is where the money is. So please be preventive. In my case he suggested putting an outlet baffle. Did that. I also ended up replacing a portion of my outlet header pipe. Please stay with in your comfort zone and do what you can. You will get many years. Thanks Mahesh read more

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I highly recommend Ability Septic! From the initial service call with Roberto who was knowledgeable, professional and so nice, and Melissa who great handling our service on the phone!! read more

We hired these people to come pump our septic tank and check why our tank alert light/alarm went off. They helped great with pumping the tank, but that's all the guy knew how to do. He suggested we basically replace our pump completely and 2 gages, the float, EVERYTHING! before we spent $1500+ doing this, we had Northern Illinois Septic Service come out to check if just our tank alert device was the problem. They checked everything and saved us money! Turns out we only needed a new float. Thanks Northern Illinois Septic Services! read more

Excellent response time and quality work at a good price. They have serviced our septic system for years and would highly recommend Ability Septic. read more

Great service to my system. Very professional. Answered all my questions. Prompt with appointment time.

I requested them to come out to check the piping going around my house. But they did a great job and the price was to my satisfaction

Did the work. Jetting lines. Replaced old lines out of house to tank. From tank to field with new junction boxes. Everything works like new. 5 years later. Price seemed pretty reasonable. read more

Great company and very responsive! We would re immense them to anyone that needs their septic tanks tank care of. Professional and courteous. read more

Shady! Nice robocall claiming that Zeilinga is retiring and they're taking over the business? Not only that, these folks do *not* have a depth of experience and misdiagnose--quoted a repair that didn't make sense to me as a homeowner so I got other quotes, all coming in at 50% less and completely different with the diagnosis. The one star reviews here make a lot of sense given previous experience. The five star reviews make a lot of sense if you don't spend time to understand how these systems work and I don't fault homeowners for that. We should be able to hire professionals who know the work and stand by it. Take a pass, folks. Don't fall for the yard sign in someone's yard because they received a discount on service to put it there. read more

The people haven't come to fix the actual issue yet, that's tomorrow, but the help we got from Gloria which she told us so many things to do to try and help us SAVE MONEY before sending someone out to try and help us was mind blowing. You dont see much of that nowadays. Very friendly and so very helpful and all around a funny time with a shitty situation. Highly recommend so far. read more

Of course on Saturday we discover our Septic Tank is full and sewage is backing up into our basement. They answered right away when we called and were able to dispatch a truck and technician within 2 hours. Javier was exceptionally polite, professional, and informative. He explained exactly what he was doing, how the system works, and the appropriate maintenance to perform in the future. We will definitely call on them in the future. Highly recommend! read more

hard workers! two dudes dug for an hour straight to access concrete sarcophagus underground

Did work on septic field for an pre-estate sale, did it quickly and explained what and why they had to do it, would recommend them to others

The customer service the entire team provided was awesome. A special shout out to Jarad for doing an amazing job and taking the extra step make sure we were happy. I highly recommend Ability Septic and I will definitely use them again. read more

Absolutely fuming! This company has $8000 of our money, been dealing with them since end of April, and now end of August and we STILL have literal shit sitting in our front yard! Takes a week to get anyone to come out and check your problems. They say they will call "tomorrow" and here I am 5 days later and nothing. Next step is to report them to the BBB. Update: as of March 2019 there has been NO resolution to our grievances with this company. The owner never contacted us as promised. When we call to follow up no one can seem to "remember" of case. This company ILLEGALLY did not pull permits on their work. They ILLEGALLY did not preform a soil sample to accurate access our land. read more

*response to owner comment Can you explain any avenue at all that you pursued to get this resolved, Besides giving us the run around for 4 months and lying to me about the fact that it was your own son who was driving the truck? The reason that we didn't file a police report is because our lawyer advised us that the payout we were likely to get from a small claims court would not be worth our time, given our current financial situation (which is plenty secure). I truly can't believe that you expect your customers to file a police report and take you to court in order to for you to make things right. As I explained to you numerous times there were no packages delivered that day and the only other workmen came the following week (days after the damage) because your guys did not finish the job. There is no question whatsoever that your truck caused the damage. read more

Great local company. Jared and Rondell were very prompt in scheduling and communicative about arrival time. Helpful in answering questions and assessing the pump, flow and giving recommendations for future treatment. Definitely will keep using in the future. read more

I have never had work done by them before, but this morning I was walking out of my house and I had taken a fall hard resulting my foot bring broken. Jared who works for this company stopped what he was doing to come help me and my daughter since I was carrying her. He also called an ambulance for me. I'm very thankful for his help and I'm thankful he was outside. I don't know what I would of done. Thank you Jared!!! You will be remember by me and my kids for sure. read more

My nephew needed septic pumped they showed up immediately!! In Lockport today ! Very good service!!!!!!!!

their website says all over it that they answer the phone 24/7. they in fact do not answer 24/7. while I understand today is the day after a holiday 24/7 to me would mean everyday. how can you have emergency services if you don't answer the phone? read more

Had to call them multiple times to confirm appointment and when we finally did confirm, they came over three hours outside of the window of time they gave us. Told us they'd be here between 10-1 and did not show up until after 4:30 without even calling to tell us they'd be late until around 3. Very unprofessional on that. Wasted the whole day waiting for them. When they did come, they did fix things fairly quickly. Just wish I didn't have to wait all day wondering if they'd ever show up. read more

I used this service multiple times in the past for septic work. I also have a property with a sewer line that has chronic tree root problems. I usually get it cleaned with rodding (blades) and I get about a year or 2 before it needs to get rodded out again. I was "sold" the solution was hydro jetting the line. I had the line hydro jetted in Feb 2020 and the roots are back 3 months later. I expressed my frustration. They took no responsibility, no warranty, they wanted the charge me again. Why would I spend money AGAIN for a 3 month solution? I guess customer satisfaction is a thing of the past. read more

If I could give these folks extra stars I would! Every part of my experience with Ability was fantastic: from my phone call inquiring about pricing, to my call back to schedule a septic tank pumpout, to the pumpout visit this morning. The lady who answered my phone calls was very helpful and friendly yet professional, I believe her name was Connie. Thank you, Connie! :) And the two gentlemen who came out for the service call were SUPER knowledgeable and friendly and professional. I did a boatload of research before buying a house on septic but they knew things that didn't even occur to me, like the fact that I need to divert the gutter downspouts away from the drainfield for max drainfield performance. They even wrote that on my receipt, which is awesome because my memory stinks sometimes lol. Did I mention that they showed me exactly where the different parts of the drainfield were located, at no additional cost? Some of the companies I called wanted to charge for that. And speaking of money, their pricing can't be beat! Tl;dr: I will definitely be calling Ability next time we need anything septic related. :) read more

I am totally impressed with the employees at this company. Jarrod was extremely knowledgeable, arrived on time, very professional and competitively priced. Great service!!! I will continue to use when in need. read more

I have used ability septic for several years now. They have always delivered timely and through service for my septic work. However, a recent experience really demonstrated the strong customer commitment of this company. Specifically, when one of the trucks caused some damage in backing out of my driveway, Patrick did an incredible job of following up with me and repairing the problem and went the extra mile to make up for any inconvenience. He went out of his way to make certain things were done in a high quality way. read more

I had a septic issue where water was earring the ground and pooling before my fields. First guy I called kept saying ugh I don't know, I don't know. Then his boss called r saying I need an entire new septic 15k-20k. Second guy I called a couple months later told me that all I need is a flush to the fields for $1500 and worse case need fields redone 5-8k. I said ok and he never came.....thank god. So I never answered their calls again. Then I called ability septic, they came out sucked my septic and assessed that my header lines collapsed to the fields. So only one out of four fields working. He explained what kind of pipe in ground and what caused it and was totally correct. They explained that they try to help the customer with pricing of the job rather than gouge like other company's. And they charged me $1600 to replace everything from the septic tank to the fields. Now no more water. I would say this is the most honest and knowledgeable septic outfit out there. This is the ace to help u diagnose the issue correctly for a fair price. Thank you ability. read more

Ability Septic - This is ability replacing all the pipes - Septic Services Near Me - Batavia, Illinois

Job was estimated, signed the contract, scheduled the work to be done, reconfirmed the date again, took the day off, and thanks to A&P Grease Trappers (a.k.a. Ability Septic and many other names) they were a BIG FAT NO SHOW.... While the office workers are pleasant enough, I can only imagine the amount of work this company is losing due to the unorganized chaotic way they run the office. The initial reason they provided was gee we don't have you scheduled (even though reconfirmed) to "oh yeah" I remember talking to you, to "I left you a message" stating we had to get the items needed for the repair to "Hey we will give you $$ off".... They totally miss the point... day late and a dollar short.. A&P's Lesson Learned: Do what you say you're going to do and be prepared - DONT inconvenience your customers by having them take the day off for a "ghost" appointment, after all they do need to make the money to PAY for your services. Follow the 7 P's - Prior proper planning prevents piss poor performance! My Lesson Learned: Pay attention to the past reviews, they do have merit, PS - Food for thought... The positive review by Melissa C.- I wonder if thats the same Melissa that runs the office... coincidence? perhaps. read more

It's a dirty business, but someone has to do it. From my experiences, Ability are the best. I've called them twice now in the past 6 months for emergent situations. They have been extremely responsive, easy to deal with, and knowledgeable. The first time was over a holiday weekend when no other company would pick up the phone. On top of outstanding customer service, their pricing is very reasonable. They have quickly made me a customer for life. read more

Don't waste your time. I first had an appointment over a week out. They called on a Friday asking if I was available the next day. I said sure. The window given was 9AM to 12PM. I didn't get a call until 1PM telling me they had to cancel. Tried calling the office immediately to get my original spot but had to wait til Monday and then found out I was bumped out further. You would think they would still hold it especially when I told the guy who cancelled on me to put me back on. Seriously if you are a new customer, they do not care. Save your time and CALL SOMEONE ELSE. read more

I've use abilit septic for years. Great prices Knowledgeable and a live person actually answers every call.

We had a septic emergency - well at least we thought, but the only way to eliminate the issue being a full septic tank we needed to get it pumped and fast! Ability was spot on and even came earlier than promised! While pumping out the tank did not correct the issue, it solved the problem of a too full tank! Thanks Ability for the prompt service as well as the great tips! read more

We were in a bind as our septic field was blocked and needed opening up. Out of state family were coming which included 3 grandchildren. My husband and son had tried to work on it the previous week. (They had successfully done this in the past.) However this was a bigger job, a bigger obstruction than ever before. Ability Septic was called and we cannot express enough our thankfulness for their outstanding work!!! The receptionist was very helpful and friendly. Ricardo came, assessed the situation, made a plan of what was needed and presented a very fair estimate on the cost. The team of Javier and Dean came and did outstanding work, identifying problems and issues, removing the plugged areas in the system, hydro-jetting the lines and repairing/replacing problem areas in our septic lines. These men were knowledgeable, hard working, considerate, and polite, especially in answering all my questions and letting me take photos for future reference. They worked in drizzling rain, knowing the job needed to get done. We highly recommend Ability Septic! Our sincerest thanks go to each member of your awesome team for helping us with this messy situation! read more

I was supposed to get a call the next day for payment and instead i got a statement 2 days later and now i am out of town and i get threatening and harassing calls daily. read more

Recently my outside lifter pump failed. Those of you that have a septic system know what a situation that creates; the concrete lifter station is filled to overflowing and one is afraid to use any water since it exacerbates the potential overflow situation. What I needed was septic service - and fast! Over the phone the Ability rep quickly confirmed the failed pump was under warranty and would be replaced. Further, Abiltiy Septic was at my home by 8:30 am that same morning! (OK, they were in the neighborhood.) They quickly pumped out the full lifter station plus my septic tank at a reasonable price and arranged for a new pump. The new pump was installed at no cost in a pouring rain by Ability field folks a couple of days later. Nice guys; great attitude. read more