IMHO Went to redeem my free birthday cake slice today! Left with a huge chocolate cake slice and 2 Large chocolate chip cookies. The cake slice couldn't have been more moist and delicious! Customer service, as always was excellent and efficient! Thank you, Damian!!! read more

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My first time here, but my sister absolutely loves this place and brought me for my birthday. I was so excited to finally try it for myself as a true dessert connoisseur... but oh my, I left so disappointed. The customer service completely took away from the experience, and unfortunately, it's enough for me not to come back. For the amount of money customers spend, people deserve to feel welcomed, valued, and treated with kindness. I wanted to love this place. Update: After opening my boxes, disappointed to say the employees were in such a hurry to get us out the store that they gave us the wrong cupcake. read more

SusieCakes - Willow Glen - Bag - Cupcakes Near Me - San Jose, California

I've been a regular customer here for years and usually purchase celebration cakes at least once a month. It's been great having a SusieCakes in downtown Willow Glen, but a recent experience has made me rethink continuing to shop here. I pre-ordered my son's K-pop Demon Hunters cake ~1.5 weeks in advance. He's a huge fan, so we were excited that SusieCakes offered a themed cake! The cake was scheduled for a 10am pickup on Saturday. When my husband arrived and gave them my name, the staff looked confused and had no idea what order he was referring to--even after he showed the email confirmation. He said they seemed to scramble once they realized the mistake. They apologized, mentioned being short-staffed, and told him it would take 20 minutes to get the cake ready. They then offered him a single cupcake for the inconvenience, which he politely declined. After waiting the 20 minutes in the car, he went back in--only to find the cake still wasn't ready. It took another 20-25 minutes on top of that! Altogether, the order was nearly 45-50 minutes late. I didn't realize how long he had been gone until he called, and by then I was already deep into day-of party prep. I called the store to understand what happened. They apologized again and said they were short-staffed. I asked what they could do to make up for the delay, especially since we intentionally pre-ordered to avoid last-minute issues. The representative offered a $25 store credit--which felt surprisingly low considering the $100 price of the cake, the significant delay, and the lack of any proactive communication. We didn't even receive a heads-up call about the situation. The rep later put me on hold and came back to say they would instead refund $25 to my card. While I appreciate the gesture, the overall customer service felt dismissive of the inconvenience this caused on a busy party day. For a bakery I've supported so often, this experience was disappointing. I hope they improve how they handle future mishaps. It's a bummer because I truly enjoy their cakes, but the disappointment in how this situation was handled has me considering other options moving forward. read more

Can't comment on ambiance or service as I have been ordering delivery DoorDash lately. But can vouch for the taste of their cakes for sure. My usuals are Old fashioned chocolate cake Marble cake Both are usually fantastic. I have also tried their cupcake combo of 4 those are great as well. This time around I tried the seasonal strawberry cake slice and didn't enjoy that at all. So had to take a star off for how far off that flavor felt like. read more

SusieCakes - Willow Glen - Old-Fashioned Chocolate - 2 Specialty Cake Slices - Cupcakes Near Me - San Jose, California

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Stopped in for a TGTG bags after craving some of their delicious cake. * Spring/summer hours are possibly longer now & made short queue at 7:30ish, but staff got through it quickly * Bag price increased since early 2025 and portion sized was cut by more than half. 2025 orders tended to contain 1 slice of cake, some variety of 3-4 cupcakes, & a large cookies. * March 2026 order contained 1 box of 4 cupcakes only - tasty but not as great as I''d remembered it Maybe the bakery decided to cut portions & release more bags instead? TGTG bag is still a fair value compared to menu prices, but I don't think we'll try SusieCakes again. read more

SusieCakes - Willow Glen - Mocha, chocolate, red velvet, white cake - Cupcakes Near Me - San Jose, California

SusieCakes is a tiny, cute shop in downtown Willow Glen. I like it from time to time, but my family found too sweet for their taste. The cake is dense yet still fluffy and does not skimp on the buttercream. If you are new to SusieCakes, I would start with the Celebration Vanilla Cake since it is their most popular flavor. I gravitate toward their seasonal cakes. The Cranberry Orange was just okay to me, but I really enjoyed the Summer Berry cake. The chocolate cake may be good for chocolate lovers, but it was not for me. The staff are nice, happy to help, and love the quick service. I'd come back if I was craving something very sweet, though it would not be my first on my list if I wanted cakes. read more

SusieCakes - Willow Glen - Yummy - Cupcakes Near Me - San Jose, California

SusieCakes in downtown Willow Glen is such a cute little dessert stop. There's public street or lot parking nearby, and while indoor seating is limited, the shop itself is charming and inviting. They have tons of options from cupcakes and cookies to cake slices. I originally went in for a cupcake, but the whoopie pie started calling my name. The cookies were chewy, and the cream filling wasn't overly sweet, which I really liked. Definitely a yummy dessert and very satisfying. The only downside is the price. Almost $8 for a whoopie pie feels a bit steep, but the quality is there. I'd absolutely come back, especially to try their cakes next time. read more

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Service is ALWAYS AWESOME at this location. Ashley was super sweet, welcoming, and patient on explaining the reward program to me. I picked up a slice of the Banana Chocolate Chip Cake: baked with ripe bananas and semi-sweet chocolate chips, filled and frosted with cream cheese frosting. I am excited to try this new flavor (for me)! Thank you again Ashley! read more

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Stopped by after dinner to try the limited-time See's Candy Scotchmallow collaboration. Ordered the four-pack -- a chocolate cupcake topped with salted buttercream and half a piece of Scotchmallow. The cupcake was moist with a tender crumb, and the buttercream was delicious with just the right amount of salt. We also tried a red velvet cupcake and a German chocolate cupcake -- both were very good. SusieCakes continues to deliver when it comes to cakes and cupcakes. The whoopie pies are huge, and their flavor selection is always impressive. Service was good, the location is well lit, and the display case was fully stocked. Parking can feel a bit far from the front, but there is a lot behind the building, even at night. The area itself is lively and active. Definitely a go-to for cupcakes and cakes. read more

SusieCakes - Willow Glen - Cupcakes Near Me - San Jose, California

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I came for the cupcakes. I had the chocolate and red velvet, which were a bit sweet but still good. I wish that I saw the seasonal pineapple upside down cake before I ordered. There was a long line on Sunday morning. A promotional sign by the line could help advertise. read more

SusieCakes - Willow Glen - Pineapple Upside Down Cupcake 4-box - Cupcakes Near Me - San Jose, California

popped by susie cakes for a post lunch dessert last month and grabbed a slice of their cake and a mini cupcake decorated for st pattys day. The cakes here are more on the sweeter side imo but they're so decadently rich in flavor and they are scrumptiously good! satisfied my sweet tooth for the day! read more

SusieCakes - Willow Glen - Lemon blueberry slice - Cupcakes Near Me - San Jose, California

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Got a Too Good To Go ($6.99) which turned out to be 4 cupcakes. 1 mocha, 1 chocolate, 1 pink (tasted like vanilla), and a chocolate with cream cheese frosting. I've gotten a custom cake from here before, their "stale" cupcakes do not taste stale. Same incredible moist denseness. The texture's the best thing about their cupcakes, though. I found the flavors and the frosting underwhelming -- too sweet, frosting texture meh, one-dimensional flavors. Mocha was the best of the bunch. I wouldn't get cupcakes here again, either fresh or stale. read more

It's just so convenient for me cause I live in Willow Glen. They always taste great, but they always just seem a little bit small. I think I'm just spoiled by nothing Bundt cake, Whole Foods cupcakes, and other brands. But they do taste really good and they always look very pretty. It works out really well when you get lucky and score a Parking spot behind them. Pretty sure I ordered six today and only got five. I need to double check my receipt to see what they charged me. I'm sure they'll make Make good on it if I really did pay for six and only got five. They're reliably good and reliably have lots of inventory so to speak. So it's just super convenient. Their cookies are really yummy too. read more

SusieCakes - Willow Glen - Nice assortment of cupcakes - Cupcakes Near Me - San Jose, California

Ordered a cake for my aunt's birthday. Pros- the cake came out just as I imagined in my head! It was also very tasty- both tiers (one lemon, one chocolate)! Cons (w/a pro!) - cake wasn't ready at requested pick up time, but their customer service was really good... pick up time was 11am... I arrived just as they opened the door. The cake was still being decorated, so while we waited they offered to give us cupcakes and we declined (too early for sweets, plus we were going to eat the birthday cake right after lunch!) Turns out they added 4 cupcakes to our bag/box of cookies we bought. I thought that was really nice. I had no idea they did that until much later in the day! read more

SusieCakes - Willow Glen - Cake decorator.... Hope it's ok I snuck in a picture! - Cupcakes Near Me - San Jose, California

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The cakes here are beautiful! A little on the sweeter side, but if you're looking for a good old fashioned frosting cake perfect for a birthday party, this is a good place to go! You can also order ahead and pickup or get it delivered, which is very convenient. read more

Per my friends recommendation, I placed an online order for an office gathering for 24 mini cupcakes. They turned out to be a great size! The red velvet, lemon, and chocolate were all great. Frosting is on the sweeter but overall was a balanced bite. I will consider catering with them again! read more

SusieCakes - Willow Glen - Cupcakes Near Me - San Jose, California

SusieCakes in willow glen is awesome! We went in yesterday to buy a half dozen cupcakes for my son's bday. First, they were fully stocked with flavors. Secondly, their service was great. The lovely workers actually gave my son a mini cupcake which completely made his day. Third, the actual cupcakes were very good, packed full of flavor. He enjoyed the chocolate, my favorite is always red velvet cake. Parking is plentiful in the back. Yes, they are expensive but definitely worth it. They had so many cakes lined up for pickup too. Shout out to the staff on 2/1/26 who were so nice to my son. read more

SusieCakes - Willow Glen - Vanilla/chocolate, chocolate, red velvet, strawberry, peanut butter, and vanilla cupcakes - Cupcakes Near Me - San Jose, California

We don't get cakes for our kids' birthday anymore since we usually have a lot of leftovers. We end up getting cupcakes since it's easier for the guests and we can get different flavors that our kids' guest can choose from. I like to try different places and Susie Cakes came up on my search on Maps when I was picking up the party tray for my son's 14th birthday. The location is in downtown Willow Glenn and they have parking in the back of the shop which made it convenient. The cupcakes are a little pricey but the cupcake is very good. I opted to get the mini cupcakes and got the chocolate, velvet, and vanilla. I picked up the vanilla and strawberry flavor for the regular size cupcake. All the kids and adults enjoyed the cupcakes. The kids took some of the cupcakes before I was able to take a picture but the velvet were the first to go. The staff were very helpful. The place was very clean and there were not many people inside when I came in. The cupcakes they gave me were from the baking rack and not from the display case. If you are looking for cupcakes and don't want to get it from a chain bakery, check this place out. read more

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Love me some Susie Cakes! I come by and get a slice annually for my birthday. It's one of the sweeter cakes but somehow it's deliciously sweet. The vanilla celebration cake is top tier and sweet buttercream frosting pairs so wonderfully with their moist cake. Every now and then I mix it up with a slice of peppermint cake. This year I opted for the old-fashioned chocolate cake. It's decadent, chocolatey and rich. I did need a cup of milk to go with it but so worth it. I enjoy their other baked goods and even had my gender reveal cupcakes ordered for both my kids from Susie's. Staff is always friendly and nice. There is a parking lot here but not a walkway so you need to walk where the cars drive in and out or at least that's what I do. Great walking location to other eateries and Philz next door. Would definitely snag some cupcakes or a cake slice when passing by. read more

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Have you ever craved a consistently perfect cupcake?? One where the texture is similar to the clouds the mythological gods were probably using. WELL! You are in luck my friend. You have just discovered the holy grail of moist cupcakes. Adorable designs for any special occasion is also clearly their forte here. That red velvet has me in a chokehold! Not only is the cake itself decadent but the icing on top is my absolute favorite. I have yet to try any of the cakes but it is my next move for sure. After having a very helpful conversation with the staff I realized I need a cake just because. Damian you are a superstar !! He answered all of my questions with kindness and energy while he lit up the room with passion. He had me try the salted caramel(which I would have normally never cheated on redV) and I now have another favorite flavor!! Looks like I have ever more reasons to come back. Go off Susie and your amazing taste in staff and cakes (; read more

All I want for my birthday is their chocolate cake! I get it every year and look forward to it every year. My absolute favorite dessert and I love how it tastes just as delicious for the following days it lasts. The cupcakes are also delicious. I'm a big fan of their cake, it's soft and moist. It's not sponge like which I really enjoy. And the frostings light and creamy. This is a cute minimalistic bakery with a small celebration section. Ordering cakes online is very easy and service inside is quick and staff is friendly. Cakes are a little pricey but so worth it. read more

SusieCakes - Willow Glen - Old-Fashioned 6-Layer Chocolate Cake - Cupcakes Near Me - San Jose, California

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I place my orders online for an easy pick up. I love their cupcakes and recently tried their confetti cake. They have seasonal flavors like strawberry lemon over the summer and it was delicious. This place never disappoints. So flavorful and moist. I usually get the assorted mini cupcakes for birthdays. It's a nice little bite! Parking is in the back and limited. A little hard to find street parking on a busy weekend. Nice open windows and friendly staff. They have a window of pastries incase you're just waking in. read more

SusieCakes - Willow Glen - Cupcakes Near Me - San Jose, California

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My review is based on a TGTGO $5 for 4 cupcakes and a cookie? Umm yes please! Service is always a little bland here but the deal was so worth it! Everything was still fresh and delicious but the bags go fast! read more

SusieCakes - Willow Glen - Too good to go pickup - Cupcakes Near Me - San Jose, California

The richest chocolate cake that is a must try! My favorite is their Celebration cake (tastes like funfetti). I wish they had more locations closer to me. I can't wait until I can enjoy Susie cakes again :) read more

SusieCakes - Willow Glen - Grateful - Cupcakes Near Me - San Jose, California

I've never been here before, this was my first time (my friends recommendation) and oh my gosh the BEST cupcake I've ever had. The guy there was so sweet in helping me decide. I will definitely be back!!!!!!!! I'd post a picture of the cupcakes but I ate them all! Here is the box for proof tho :) read more

SusieCakes - Willow Glen - Cupcakes Near Me - San Jose, California

I stopped by here this past weekend and was greeted with friendly service in a small space with just a couple seats available for dining in. Such a beautiful presentation of cakes and pastries on display. Got a slice of the banana chocolate chip cake for takeout. I'm not a big fan of cream cheese, but I just had to try it cuz it looked so good, and glad I did. This dessert was fancy, laced with light-tasting cream cheese frosting in between layers, the cake slightly moist, large bittersweet chocolate chips mixed in nicely, and just great flavor in every bite. read more

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I can confidently say SusieCakes is more than just a bakery, it's a feel-good experience. SusieCakes consistently goes the extra mile and makes the most out of your time in the bakery! There ambiance is inviting yet fun and playful! Everything tastes homemade in the best way, like the treats your grandma would make, if your grandma was a pro pastry chef. Service is always kind, patient, and sincere. Even when there's a line (especially around holidays), the staff never rushes you. They treat everyone with the same care, whether you're picking up a single cookie or catering for a party. SusieCakes isn't just a bakery, it's a community-centered gem where kindness is baked right in. If you're craving something sweet (in taste and spirit), this is the place. read more

SusieCakes - Willow Glen - Chocolate Chip Cookie (Each) - Cupcakes Near Me - San Jose, California

We ordered from Susiecakes via DoorDash. We ordered a slice of the Celebration cake, and the marble cake, plus 3 cookies. All of the desserts were delicious. However, the celebration cake was my favorite. They even wrote a note as one of the cookies we choose were out so they replaced it with another cookie. Very thoughtful! read more

I first had SusieCakes when I was in Southern California and was happily surprised when I found out they had a location here close to me. I am pretty particular about desserts as I often like to bake as well. There are tons of dessert shops with good cheesecakes, cookies, ice cream, etc - but cakes and particularly cupcakes - good ones - are hard to come by. Although many shops have cute cakes/cupcakes with good decorations - it's hard to find a place that has good cake slices and cupcakes that are moist and taste good. SusieCakes is one of those places. While I still prefer the cake slices - still much more moist - the cupcakes are also yummy. My go to order here is a slice of the old fashioned chocolate cake - a towering mass of chocolate goodness! I cannot finish a slice by myself and either have to share it with friends or save it for a few days' worth of treats. Another favorite is the tropical coconut, which is probably not for everyone. This one is sweeter than I am used to, but still good with a glass of milk. As for the cupcakes, I've had a few different ones throughout the years - chocolate, coconut, mint chip (a seasonal one?) and a few others I can't remember at this point. They were all great. The cookies are good as well. Service has always been friendly and quick whenever I've stopped by. I also like how there is always a variety of flavors to choose from - even if I tend to stick to the same ones. Parking can be an issue sometimes, especially later in the evening when people are there for the many dinner options in Willow Glen. However, there are a few parking structures close by, so it's just a short walk most of the time. read more

SusieCakes - Willow Glen - Cupcakes Near Me - San Jose, California

My friend was in the mood for something sweet and wanted to check this place out. The inside of the store was super cute, very bright and blue. They had a variety of flavors to choose from, so my friend got 3 of the strawberry cupcakes, while I chose one of each flavor to try out (strawberry, chocolate, mocha, and peanut butter). Each of the flavors I got were really good, especially the peanut butter. The staff were very welcoming and friendly! They instructed us to leave it out in room temperature and not to put it in the fridge. read more

SusieCakes - Willow Glen - Strawberry (Each), Chocolate (Each), Mocha (Each), Peanut Butter (Each) - Cupcakes Near Me - San Jose, California

Susiecakes is my second favorite now. Where ever i may be, Long Beach or at the Bay Area. Sometimes their cakes are not as moist as before, little sweet. I prefer buying or ordering at FAT FUA's in Lakewood, Ca, homemade and very reasonable price. read more

It's been a while since I've come to SusieCakes. This time we ordered the peanut butter and seasonal pineapple upside down cake. OMG- where has my head been?! The peanut butter chocolate cupcake is divineeeee (assuming you have no peanut allergies). That's now my default favorite. They also have a PB&J that pops up seasonally too! read more

SusieCakes - Willow Glen - Mocha Cupcake - Cupcakes Near Me - San Jose, California

I've been to SusieCakes many times but oddly enough, never for myself. It's always been pickups for other companies or events. So when my school placed an order for six cupcakes and I saw the price tag, I had to blink twice. Six cupcakes for that much? It felt...astronomical. As a nonprofit, we ended up choosing the cupcakes over a $25 gift card, and honestly, I don't think anyone would've paid that out of pocket unless it was for something truly special. Now, I have tasted SusieCakes plenty of times especially their carrot cake, which I consider myself a bit of a connoisseur of. I'm picky about icing, and theirs hits that authentic note I love. The cakes I've tried are undeniably well-made and flavorful, but they lean a little fancy for my everyday taste buds. This isn't your casual "drop in and grab a slice" kind of bakery to me. It's more of a "I've got a celebration and I'm ready to splurge" kind of place. One thing to note: around the holidays especially Christmas this place gets wild. If you're planning to order pies or cakes, do yourself a favor and get that order in early. They sell out fast, and the crowds are no joke. read more

Got some cupcakes to bring to my friends, but I wouldn't get one just for myself as they are really expensive. Good location in downtown willow glen. Got the pumpkin spice, red velvet and flourless chocolate. $5 for each cupcake and $60 for a whole cake! The mini cupcakes did not come in pumpkin spice flavor. They donated some proceeds to Muttville senior dog rescue so that's nice of them. I would come here again. read more

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Susie cakes always nails it with their cakes. It's so easy to order online or in the store . Their chocolate cake is so good. Their mini cupcakes are perfect size for kids . The store is so cute and the staff is so nice. read more

SusieCakes - Willow Glen - Vanilla cake - Cupcakes Near Me - San Jose, California

Suzie Cakes Willow Glen have the best chocolate cake (I've had) and the employees are helpful and cheerful. But they are often out of their most popular product, even as early as 12pm on a Saturday. This happens so often I've decided to stop going - who wants to go there and be told to order early - What does that solve? You will just have another customer who will be empty-handed. Fix your operations issue - this is your most popular item. Until you indicate you have done something to fix, I won't return. read more

Thank you to Valerie and staff for accommodating and providing the best service! Walmart canceled my niece's custom birthday cake/cupcake order last minute and I called this bakery to see what they had available. Valerie was so kind and helpful over the phone and in person considering my situation. Staff boxed up my cakes and cupcakes just in time for the party. I just added my own decor to the cakes/cupcakes. The cupcakes were a hit - the cake is still in my fridge (we'll enjoy that alone with my niece and family) - more for us!! The Vanilla cupcakes were my favorite. The bakery itself was beautiful and smelled amazing full of sweets, cream and sugar. 10/10 best thing that I decided on this past week - visiting this bakery. Will visit again soon & definitely gave my recommendations to family & friends! read more

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I've been to a bunch of SusieCakes locations from NorCal to SoCal and this is unfortunately the most lackluster of the locations I've been to. Bought myself a couple of cake slices for my birthday and the celebration cake and red velvet slices were bone dry and did not taste fresh. I've had too good to go susiecakes orders that tasted better, and those are supposed to be old! Sadly ruined my birthday treat to myself :( read more

SusieCakes - Willow Glen - So dry - Cupcakes Near Me - San Jose, California

Susiecakes DELIVERS when it comes to corporate events! Well I actually mean delivers literally, as they use Doordash to handle their deliveries Jokes aside, they had holiday themed desserts that we wanted for our holiday party, compared to other options I was looking at. We got happy holidays cupcakes, the mini holiday cupcakes, Christmas cookies, and chocolate chip cookies. The cupcakes were great, coming in chocolate, red velvet, and vanilla. The cupcakes at susiecakes in general are on the dense side and would prefer if they are later. The holiday cookies were standard Christmas cookies, though pricey for what they are. The chocolate chip cookies were pricey, but wow were they good with a crispy exterior and soft interior, with the right amount of thickness for that chew. Here's a tip: order directly on their website rather than on Doordash even if you have dashpass as the rates are a lot higher, though I wish I could have used the dashpass benefits on their website as it is powered by Doordash anyways. The desserts are pricey for what they are, but you know you will get the quality! read more

SusieCakes - Willow Glen - Mini holiday cupcakes, happy holiday cupcakes, chocolate chip cookies, Christmas cookies - Cupcakes Near Me - San Jose, California

I have been a big fan of another cupcake chain and thought until Saturday that no one could challenge them. My world was rocked on Saturday evening. Flourless chocolate cupcake: 4.5/5. Normally I am not a big fan of vanilla frosting, but this rich version was an excellent complement to this decadent cupcake. The cake was less dense than I have experienced with other flourless chocolate desserts, but still quite excellent. The people behind the counter were very helpful and friendly. Susie, you will be seeing me again soon! read more