Just had my hot tub serviced and cleaned by Anthony from Coastal, and with the lack of good service…read morethese days.. I have to compliment and say Thank you to Anthony for his professionalism and GREAT customer service. Well done John

The sales portion was the easy part because I was looking for a specific dry sauna function so that…read morenarrowed my choices down quickly. The sales rep Kristi was friendly. The 3-person Tylo sauna was pricey, $12k. Paid an additional $750 for delivery & assembly as well as $500 for freight...so about 10% extra surcharge. For $1250 extra in addition to the cost of my sauna, I expected a better experience. When the unit was delivered, my neighbor who is a general contractor was in the garage with the delivery team, watching their assembly while I was busy inside the house. When the team told me the assembly was finished, my neighbor pointed out to them that the entire unit is visibly dusty / dirty as well as the glass door seal being (1) too short on one side and (2) messed up on the other side...plus a blemish on the black wood board. I overheard one of the team members mumbling about my neighbor to the other member while getting these issues resolved, which I thought was a bit unprofessional. All my neighbor asked was for an expensive ticket item to be properly delivered, assembled and presented...very sad that the delivery team seems to think this is a big ask for a pricey sauna. I called Coastal about the door seal being short and spoke to Susan. She said she will talk to the manufacturer and get back to me... she never did. Quite a disappointing experience with Coastal. Update: Oh, just noticed that the delivery team didn't even screw the heater into the sauna wall properly. Two of the four support screws were half exposed...they are specialty screws so I don't have the tools to screw them into the wall fully so have to probably hire someone to do it or buy the right tools. What a joke...paid $1250 extra for this type of service.

One of the best investments my husband and I did last year was purchasing a Hot Tub from "Backyard…read moreStyles" in Anaheim. Randy was great in giving us the details on the Hot Tub and answered every question. It's been over a yr since we've purchased and we'll call the store to ask a question about our hot tub and with no hesitation Randy or the owner Tim still answer any question we may have. We've enjoyed our Hot Tub during the Winter and even through this Heat we all have been experiencing. We've lowered the temperature on our Hot Tub, and when we step into it, it's as if we're stepping into a cool swimming pool. I highly highly recommend you stop by before you hit any other store, you will definitely find what you're looking for here.

Randy is absolutely amazing, not only did he sell me a beautiful spot for a great price, he's been…read morehelping me out every time I need him for the past six months regulating my Spa! His customer service is above and beyond, you definitely need to buy your Spa from this establishment, they are great people, Randy is the best!!! Tim is also a great guy! Both are very professional and know what they are talking about, very educated, I would definitely purchase from them again.

We are so happy with dale and his team at titan pools. We have been using them for over a year and…read moreevery week he's same time same day I love that!! If he misses a day due anything he lets us know in advance. Our pool is taken care of great. Not to mention if I walk outside to the pool guys and bring up a concern it's handled ASAP!! Couldn't be happier with our service!

Going here has been life changing for me! Was going to Le$lies & constantly battling my pool. Since…read morecoming here, having them test my water and guide me on what chemicals need to be added my pool has been absolutely beautiful! Thank you Titan Pools! We are lucky to have you in town!

I had a motor go bad on my pool pump. TC was able to get me a new motor and walk me through…read moreinstall. Super helpful and really good prices.

This place is awesome. The owner is awesome. Always willing to help and they always have the best…read moredeal on equipment that you're looking for.

After careful review my wife and decided on Master spa model TS 8-2. It has met all…read moreour needs. I wanted to thank Trina for all her help. She always followed up on our questions and requests. I also wanted to thank Jasmine for giving me a mini class on maintaining the Spa. Finally I want to thank Ben for giving me some tips and tricks in keeping the spa in tip top shape. I look forward to their continued support when we need it.

Ben was amazing!! He didn't just sell me products I needed, he was very knowledgeable about the…read moreuse and installation. His people skills are fantastic, along with his commitment towards master spas.

We worked with Jim from Custom Spas Direct a few years ago to get a brand new, 6 seater hot tub for…read moreour new house and we were super happy with our purchase! Not only did they give us a fair price on a Vita Spas Envie but they also financed it for us at 0% interest. We've now had this tub now for many years and have made so many memories with our friends in the backyard and gained relief for our sore muscles since our purchase in 2022! Thank you! Highly recommend Custom Spas Direct in Upland! Check them out!

During my research process, I read numerous online postings advising that a nearby, trustworthy…read moredealer is the most important aspect when buying a hot tub. Although I was about to purchase a hot tub from a large, well known dealer in Corona, I decided to look at Custom Spas Direct, which has good online reviews and happens to be very close to our house. I'm glad I did. I was not familiar with the Vita spa brand that Custom Spas Direct sells. There's very little information available online. After doing some digging, I determined that Vita is a decent, mid-range spa with competitive pricing. Nothing fancy, but it's built with good components from companies like Balboa Water Group. Dealing with Custom Spas Direct has been fantastic. It's a small company and we interacted directly with Jim Galpin, the owner. Jim is a straightforward guy and he was very helpful in choosing a spa. Since I was unfamiliar with Vita, I had a lot of questions and he patiently answered all of them. He quickly responded whenever I sent him a text with a question or request. After the purchase, he was super flexible with regard to delivery, setup timing, coordinating with the electrician's schedule, etc. The delivery and setup was quick and well done. The installer did a good job answering all of my questions. We've had the spa six months and have had a couple of minor issues. One was probably due to user error on my part and the other was not. In both cases, Jim responded to my texts immediately and quickly resolved my issue, even during a holiday week. I'm so glad I purchased from a local dealer that provides such fantastic service after the sale. I'm sure a larger dealer would not have given us the same treatment. Thanks Jim! Five stars!

Mike is the Man He did a wonderful job of repair work on our…read morejacuzzi. I would recommend him to anyone!!

I'm sorry to admit I got ripped off by Chad Taylor for $900. In my defense, Chad had done an…read moreearlier job for me and repaired my jacuzzi satisfactorily about 3 or 4 years ago. I even recommended him to my neighbor. I didn't realize my neighbor had to get on the horn to get him to finish the job, which he did do, with some hassle. I didn't know about this until recently. Chad is a down to earth guy and I completely trusted him. Turns out if you read the reviews on Chad Taylor at this site, they are completely accurate. It was excuse after excuse and lie after lie to drag this job out through the summer. When I gave him the check for $900 my wife said he could just take that money and cash it for himself and not even order a Jacuzzi top for us amongst other things. I thought she was paranoid. Turns out she was right. When I was in 2nd grade my teacher asked us what we wanted to be when we grew up. Some of the kids said astronaut, or engineer or professional athlete, etc. Imagine what Chad would say: "I want to be a crook, and a liar." Chad would grow up to be exactly as imagined. I didn't bother to complain to Mission Valley Spa. Based on prior yelp reviews; I figured they wouldn't help me at all.

After getting several quotes for a pool make-over, Eddie at Pool Effects won our business. Not only…read moredo we have peace of mind for the repairs that needed to be done, our pool turned out so pretty! Eddie is honest, direct, and knowledgeable. He is also personable and highly responsive -- whether we had a question or needed to know next steps. There were no surprises. Everything he said he'd do, he did. Eddie worked with our best interests in mind, and it's amazing how he makes you feel like his only client. His team has an impressive range of skills. They were courteous, precise, professional, on time, and always left the workspace clean and tidy. It might sound strange, but we're actually going to miss having them around. It was fun to watch the transformation. We're incredibly delighted with how beautiful our pool turned out. absolutely zero regrets. Thank you, Eddie, Fred, Bibiano, Luis, Marcos and the entire Pool Effects team.

I am absolutely so pleased that we used Eddie at Pool Effects to redo our pool. Everything was…read moreexplained up front, and the project went exactly according to plan. I have never worked with a contractor that was so on schedule. His team is so professional and their work is flawless. Eddie knows what he's doing and his wealth of experience paid off for us. I feel so much relief knowing that our pool has had the cracks fixed correctly so no more worries about leaks anytime soon. And the best part is, it's beautiful. Thanks Eddie and team.

I have been using OC Pool and Spa since 2001. When something breaks, I am on the phone to Steve. If…read morehe is not able to take the call immediately, he has always returned my call within an hour. He is a very pleasant man and knows his stuff about everything pool related. Steve also made me aware of a $400 SoCalGas rebate for my new heater and made it super easy for me to send the form and photos to them. I am techno challenged, so that was very helpful. The service technician who has responded my house and performed the work has always been Brain. Brian has been in the biz for 28 years. He has also forgotten more about pools and equipment than I will ever know. Brian just replaced my old heater with a new one in about an hour. The new plumbing and electrical looks awesome. He also arranged for pickup of the 24 year old monstrous metal heater. Why mess with perfection. I'm sticking with OC Pool and Spa

I initially had a very positive impression of Anthony. He was responsive and helpful, and I…read moreactually saved his number because I thought I had found someone I could rely on for future pool repairs. I was even considering switching our regular weekly pool maintenance service to his company. Unfortunately, my experience changed completely after the service visit was completed and paid for. We contacted Anthony because our pool heater was not working. Our regular pool technician had already determined that the blower had stopped working, so we purchased a new blower. We asked Anthony's company to install the replacement blower and get the heater working. Brian came out and installed the new blower. The blower now runs, but the heater still does not heat the water. Before leaving, Brian told us that the heater was working and suggested that there might be a blockage in the air-intake/exhaust system. He showed us the air-intake box and told us that when it was opened, the heater worked. We subsequently tested the heater extensively, including running it with the air-intake box open as instructed. We ran the system for approximately 30 hours, and there was no increase in the water temperature. The new blower runs, but the heater is clearly not heating the water. What disappointed me most was what happened afterward. I contacted Anthony repeatedly asking for help. I wasn't asking for anything unreasonable. I simply wanted Anthony or Brian to help us understand why the heater still wasn't working after the service call. I even offered to have them speak by phone while my regular pool technician was physically at the equipment so they could troubleshoot it together. Before the service was completed and paid for, Anthony was very responsive to my messages. Afterward, despite multiple attempts to contact him about the unresolved heater problem, I received no response. I had genuinely thought I had found a reliable company that I could use for future pool equipment repairs and possibly even our ongoing weekly pool maintenance. Unfortunately, the lack of follow-up after the service call completely changed my impression. The replacement blower is running, but the original reason we contacted them--the heater not working--remains unresolved, and I now have to hire another company to diagnose and repair it. I wish they had simply responded and helped us troubleshoot the unresolved problem.

Irvine Spa has updated their facilities. Some rooms are getting renovated, some rooms have cushion…read moremats with head rest to lay. There game room is actually pretty cute now. It use to be a kids play area but they change into a photo booth, claw machine game room so older folks can enjoy. Their food court menu has expanded too. It use to be mostly Korean food but now you have shave ice, fruits, salad and smoothie drinks. Which is great if you're not particularly wanting anything heavy. Yes price has increased but they are also updated and expanded to make the experience more pleasant which I appreciate. It being over 6 months that I last came and was pleasantly surprised. I stop going for a while because the price increased but the facilities stayed the same and a little underwhelmed but now I'm enjoying it little bit more. It seems like everything is just a little bit better now. I see the effort.

I used to go to iSpa pretty regularly and was even willing to drive over an hour to get here…read morebecause I loved the atmosphere so much. They put a lot of effort into recreating the feel of a traditional Korean village in their jjimjilbang and rest area, and it really does make you feel like you've been transported to Korea. The women's soaking pools are also spacious. Unfortunately, my most recent visit was really disappointing. The jjimjilbang rooms were noticeably cooler than I remembered. Most of them were barely warm enough to make me sweat, and even the hottest room didn't feel hot at all. At first, I assumed something was malfunctioning, which I would have completely understood. However, I asked the front desk and was told that these are going to be their regular temperatures moving forward because they had been cited by the health department for the rooms being too hot. I understand that they have to comply with health department requirements, but for someone who specifically comes here for the traditional Korean sauna experience, this completely changes the experience for me. If I'm going to a sauna, I expect to sweat. The LA weather outside honestly feels hotter than some of the sauna rooms now. It's unfortunate because iSpa used to be worth the hour-plus drive for me, and I genuinely loved coming here. The atmosphere is still beautiful and unique, but without the heat I expect from a Korean sauna, I don't think I'll be making the drive back.