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    Leslie's Pool Supplies Pro

    3.5 (41 reviews)
    Open • 7:00 am - 6:00 pm
    Updated 2 weeks ago

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    9 days ago

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    29 days ago

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    5 months ago

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    1 year ago

    The manager did a great job and took care of us! We recommend this store and their employees.

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    7 years ago

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    4 years ago

    Had Andrea help me. One of the rudest persons I have come across. left and took my business elsewhere.

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    4 years ago

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    15 years ago

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    15 years ago

    Not a fan, I donl't like hard sells, that is the reason for the 3 stars. I will not go back.

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    12 years ago

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    Page 1 of 2

    Ask the Community - Leslie's Pool Supplies Pro

    Review Highlights - Leslie's Pool Supplies Pro

    “Thank you Katrina for being so nice and looking out what was best for us and not pushy just to have the sell....”

    Mentioned in 6 reviews

    Read more highlights

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    We worked with Jim from Custom Spas Direct a few years ago to get a brand new, 6 seater hot tub for…read moreour new house and we were super happy with our purchase! Not only did they give us a fair price on a Vita Spas Envie but they also financed it for us at 0% interest. We've now had this tub now for many years and have made so many memories with our friends in the backyard and gained relief for our sore muscles since our purchase in 2022! Thank you! Highly recommend Custom Spas Direct in Upland! Check them out!

    During my research process, I read numerous online postings advising that a nearby, trustworthy…read moredealer is the most important aspect when buying a hot tub. Although I was about to purchase a hot tub from a large, well known dealer in Corona, I decided to look at Custom Spas Direct, which has good online reviews and happens to be very close to our house. I'm glad I did. I was not familiar with the Vita spa brand that Custom Spas Direct sells. There's very little information available online. After doing some digging, I determined that Vita is a decent, mid-range spa with competitive pricing. Nothing fancy, but it's built with good components from companies like Balboa Water Group. Dealing with Custom Spas Direct has been fantastic. It's a small company and we interacted directly with Jim Galpin, the owner. Jim is a straightforward guy and he was very helpful in choosing a spa. Since I was unfamiliar with Vita, I had a lot of questions and he patiently answered all of them. He quickly responded whenever I sent him a text with a question or request. After the purchase, he was super flexible with regard to delivery, setup timing, coordinating with the electrician's schedule, etc. The delivery and setup was quick and well done. The installer did a good job answering all of my questions. We've had the spa six months and have had a couple of minor issues. One was probably due to user error on my part and the other was not. In both cases, Jim responded to my texts immediately and quickly resolved my issue, even during a holiday week. I'm so glad I purchased from a local dealer that provides such fantastic service after the sale. I'm sure a larger dealer would not have given us the same treatment. Thanks Jim! Five stars!

    Central OC Pools - Central Orange County Pool and Spa Services specializes in repairs, acid washing, routine pool maintenance, and much more.

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    Central OC Pools has just finished a plaster / tile upgrade and plumbing upgrade on our 60+ year…read moreold pool in Orange CA. We went from old tired white plaster to the newer pebble plaster and it looks terrific. Also replaced the old copper plumbing with PVC. They did a very commendable job. The crews were on time, worked very hard in the summer heat and kept things clean. They did an exceptional job on the trenching and plumbing it required the careful removal of pavers, installation of a new skimmer and drains and three returns. The pavers stayed intact and were replaced with care and look terrific. Not an easy pool to work on, as it is old and a rather unusual shape (yes, that's a five pointed star). We found the price was quite fair and there was good transparency on any additional charges such as some compromised concrete discovered after the old plaster was removed. Looking forward to using our fancy "new" pool for years to come.

    Called and left a voicemail. No call back so called again the next afternoon and was told they…read moredon't service Westminster. Their website says they work "throughout all of orange county and the surrounding areas." Guess not. Also - wish they had called me back and told me that. Please update your website. Update from 2 to 4 stars. Michael called me right away after my review and apologized for not getting back to me earlier. Said that he appreciated that I bought to his attention that the service area isn't clear on his website. Gave me some good advice about looking for companies in my area. Seemed genuine and honest. Give them a try if you're in their area.

    Irvine Spa - Jjimjilbang

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    Irvine Spa has updated their facilities. Some rooms are getting renovated, some rooms have cushion…read moremats with head rest to lay. There game room is actually pretty cute now. It use to be a kids play area but they change into a photo booth, claw machine game room so older folks can enjoy. Their food court menu has expanded too. It use to be mostly Korean food but now you have shave ice, fruits, salad and smoothie drinks. Which is great if you're not particularly wanting anything heavy. Yes price has increased but they are also updated and expanded to make the experience more pleasant which I appreciate. It being over 6 months that I last came and was pleasantly surprised. I stop going for a while because the price increased but the facilities stayed the same and a little underwhelmed but now I'm enjoying it little bit more. It seems like everything is just a little bit better now. I see the effort.

    I used to go to iSpa pretty regularly and was even willing to drive over an hour to get here…read morebecause I loved the atmosphere so much. They put a lot of effort into recreating the feel of a traditional Korean village in their jjimjilbang and rest area, and it really does make you feel like you've been transported to Korea. The women's soaking pools are also spacious. Unfortunately, my most recent visit was really disappointing. The jjimjilbang rooms were noticeably cooler than I remembered. Most of them were barely warm enough to make me sweat, and even the hottest room didn't feel hot at all. At first, I assumed something was malfunctioning, which I would have completely understood. However, I asked the front desk and was told that these are going to be their regular temperatures moving forward because they had been cited by the health department for the rooms being too hot. I understand that they have to comply with health department requirements, but for someone who specifically comes here for the traditional Korean sauna experience, this completely changes the experience for me. If I'm going to a sauna, I expect to sweat. The LA weather outside honestly feels hotter than some of the sauna rooms now. It's unfortunate because iSpa used to be worth the hour-plus drive for me, and I genuinely loved coming here. The atmosphere is still beautiful and unique, but without the heat I expect from a Korean sauna, I don't think I'll be making the drive back.

    OC Poolscapes - Fire pit, patio cover, seated island.

    OC Poolscapes

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    Review of Modul Pools, by OC Poolscapes…read more 4 1/2 Stars Overall, Modul substantially delivered on its "6 Weeks or Less" promise. I intentionally waited until the project was complete before updating this review because I wanted it to reflect the entire experience. Sales - 5 Stars Jaiden was outstanding throughout the process--transparent, responsive, friendly, and never pushy. We negotiated flexible pricing and several upgrades, and I always felt he treated me fairly. Five stars to Jaiden. Permitting - 5 Stars The permitting team knew my city's requirements, handled everything professionally, and moved quickly. I never had to chase anyone down. Five stars to the permitting team. Construction - Beautiful Pool, Minor Project Management Issues The finished product is beautiful. My family absolutely loves it, and Modul and their subcontractors did quality work throughout the project. Modul also handled several things well. They replaced a porcelain coping tile that my hardscape contractor accidentally cracked and rebuilt a brick planter that had to be demolished when excavator access proved tighter than expected. My only meaningful criticism relates to project management and communication. During the major construction milestones--excavation, plumbing, electrical, shotcrete, tile, and pebble--communication and scheduling were excellent. However, when the work shifted to punch-list items, cleanup, warranty coordination, or other items that didn't require another payment from me, responsiveness became less consistent and often required additional follow-up on my part. Construction projects are rarely perfect, and I never expected this one to be. My expectation was simply that the same sense of urgency shown during the primary construction phases would continue through project closeout. I also want to recognize Sam, the project manager's assistant, who was consistently responsive and instrumental in helping move many outstanding items forward. Five stars to Sam. Chemical Startup The startup process was probably the weakest part of my experience. I would have appreciated a more thorough startup walkthrough or pool school, and there were a couple of missed startup appointments that resulted in some unnecessary frustration. Salt System The most significant issue on my project was that the salt cell had inadvertently not been installed. Fortunately, my independent pool professional discovered the omission during a routine visit. Initially, the replacement part was backordered through the distributor. To Modul's credit, management ultimately stepped in, sourced the salt cell through a different distributor, and completed the installation rather than continuing to wait on the original backorder. I appreciated that they took ownership of the issue and found a solution. Automation & Warranty We also experienced an issue with communication between the AquaLink automation system and the Jandy VersaTemp heat pump. The only frustration was determining who would ultimately handle the repair, as there was some back-and-forth over whether it was an installation issue or a manufacturer warranty issue. Once it was routed through Jandy's warranty process, the problem was resolved and everything is now functioning properly. Final Thoughts No construction project is perfect, and this one certainly had its share of punch-list items and follow-up. That said, Modul delivered a beautiful pool at what I believe was a competitive price. My family has already created incredible memories and that's ultimately what this project was about. I genuinely believe Modul has talented people throughout the company. While I think there is room to improve communication and follow-through on punch-list and warranty items, management ultimately stepped in, addressed the significant issues, and delivered a finished product that we're extremely happy with. If I had one piece of advice for future customers, it would simply be to negotiate a reasonable punch-list retention and not release it until every remaining item has been completed and verified. It's a simple way to ensure the final details receive the same attention as the major phases of construction.

    Don't fall for their instagram presence like I did. They will over promise, over charge, and under…read moredeliver. A simple 9x18 pool will take them over 7 months to fully complete from excavation (Nov 2025). Your project will not be a priority because all their resources go to their other company, Modul Pools, that claims to "build a pool in 6 weeks or less". If you hire OC Poolscapes, you will have to project manage their project managers to get them to do anything. If not, communication will be nonexistent. But even with me being on top of them, they don't answer calls, return calls, or even respond to texts. Not the owner (Malkiel), not the managers (Michael, Brandon, Jason, Brendan) , not even their assistants (Ulysses, Sam, Bernardo). With 5+ employees in the group chat they set up, it's hard to get a hold of them for any updates. For some reason they also switched project managers on us 3 times due to "company structure changes". First it was Brandon, then Jason, then Brendan. This caused months of delay because no one knew what was going on with our project. Multiple times, I had to walk them through what still needed to get done. There was no handoff or communication internally. Each time a new project manager contacted us for the first time, they would promise to be in constant communication and move things forward. But, the project eventually was put on the back burner again. There have been many missed construction deadlines and tons of issues with them getting permits approved. They tore down two walls in my backyard for access that they have yet to rebuild because whatever they submitted in the permit caused the city to think it was a build to require extra engineering, soils reports, and OSHA permits as well. To this day they are still trying to figure out the permit. Not even the pool build itself needed extra clearances and reports. They say workers will be here on a certain date and then no one shows up. But honestly they don't have anyone scheduled to come at all and just say things to stall and buy time. When you call them out on anything, there is always some sort of excuse. This has literally caused 3 months of delays on their part. No weather issues, no permit issues, just them dropping the ball on scheduling. They also do not take pride in their work. They constantly leave the job site a mess until you ask them to clean up. The tile and grout finish was a rushed and left messy and has since started falling apart (see pictures). Managers do not care to pay attention to the details, despite claiming they build luxury pools. They do not send their in-house workers. They contract the job out to others. For example, I have included a photo of how "their plumbers" ran our new gas line to the pool equipment. It isn't even secured to the wall. There is no way they can be proud of this and put their name on it. I had to call them out on it to have it fixed and secured. Oh and guess who came to fix it? Plumbers in a Modul Pools truck. They best communicate when a payment is due. They will gladly send someone over to pick up the check same day, no problems. But getting someone out here to do work? To them, it can wait. They are also quick to get back to you when you tell them that you are going to fire them and take legal action or file a complaint with the Contractors State License Board. But they immediately go back to not caring about your project after they do a little bit of work to appease you. Look, I know it's a miracle anything gets built in Los Angeles, but it's a miracle OC Poolscapes have built a pool at all. There's a lot more I could go into detail about but hopefully this review has painted a good picture. But with everything said and done, DO NOT hire OC Poolscapes or Modul Pools. I am posting this review before our project is fully completed and final inspections passed. I will not be taking this down. I will be submitting a complaint to the CSLB and will likely pursue legal action as they have practically built us a Modul pool for twice the cost.

    Leslie's Pool Supplies Pro - hottubandpool - Updated September 2026

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