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Sunset Sewing Machine Supplies

5.0 (10 reviews)
Closed 8:00 am - 7:00 pm

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5 years ago

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7 years ago

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4 years ago

Wonderful service, repaired my 20 year old Singer quickly and at a good rate.

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5 years ago

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4 years ago

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9 years ago

My mother was like a kid in a candy store, Mr. Hector was able to fix her old vintage sewing machine & she couldn't thank him enough.!!!!

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8 years ago

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Review Highlights - Sunset Sewing Machine Supplies

Run don't walk to Hector's but stay on top of him because he has a tendency to get distracted i.

Mentioned in 6 reviews

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P.C. Richard & Son

P.C. Richard & Son

(265 reviews)

$$

Boerum Hill, Park Slope

Our dishwasher died. And in dying, I think it was trying to kill us too (the seal started…read moredisintegrating and leaving weird probably toxic goo on our dishes). PC Richards was there for us. They had a good selection of dishwashers in the brand (Bosch) and price range (mid) we were looking, and their prices turned out to be better than the other competitors I looked at. More importantly, their delivery could happen sooner, and cheaper. There ended up being a hiccup in delivery that was mostly my fault, and when I called and e-mailed in to figure it out, P.C. Richards' responses were surprisingly quick and on point. They were even nice enough not to blame me for all the problems. I have come to expect so little of customer service reps that this was a breath of fresh air. Once we got the delivery day and time actually figured out, the technician was on time, efficient, and nice enough. There was an extra outlet that needed to be created to install so there was an extra charge I wasn't expecting, but I imagine that's just how this goes sometimes. All in all, a lot less painless than it could have been, and I truly appreciate not having to wash all my dishes by hand.

I ordered a laundry machine that was delivered yesterday. Despite the great experiences I have had…read morespeaking with in-store agents at the Steinway location, my delivery experience yesterday has left me done doing business with them for good. Two guys delivered the machine. Upon arrival, there was a dent towards the bottom of the machine [see pic]. I was under the impression that I would have the machine installed for free at the same time as delivery. One of the guys assured me that the installation was an additional $120 and said that I could either call and schedule an installation for a later time or pay him $120, "off the record" via cash, venmo, or zelle, to have it installed then. I was pretty sure I chose this particular machine because it came with free installation. When I picked up my phone and said I was going to call to verify, the guy said, "nevermind, we don't have hoses on us so you'll have to call to schedule an installation at a later time anyway." I was able to verify with a representative over the phone that I did indeed have free installation for this item. This guys' sketchy attempt at a side-hustle threw me off. After the guys left, I noticed they did not place the laundry machine all the way in the room, so it was blocking my bathroom door. "The Product Weight is 302 Lbs." - over twice my own body weight. When I tried to move it, it wouldn't budge. I have one bathroom in this apartment and as it was my Saturday, I had plans later that evening. Point blank, I needed my bathroom. When I called to complain they said there was nothing they could do about moving the machine until the scheduled delivery date, which was scheduled for 6 days later. They also had the audacity to say that the picture that the delivery man took looked like the machine was already placed all the way inside the room and when they spoke to him, he said my bathroom shouldn't have been blocked. Undermining a claim I could so easily prove was nothing short of the unprofessionalism inculcating this entire experience [see video]. While on the phone, I was told that the guys had already left and were en route back to the factory. Nothing could be done. I had to cancel my evening plans and spend the next 6 hours trying to find help. Thank God for Taskrabbit! I was finally able to get someone on Taskrabbit to come help me move the machine 13" back [see attached picture]. The customer service rep. did provide a $60 reimbursement from the company for the inconvenience of it all, but in my opinion that is nothing compared to the time it took for me to correct the negligence of the low grade worker this company is choosing to be represented by. Prior to the deliverer's arrival I was trying to place another order with PC Richard & Son for a T.V., another costly service. Thank God that did not go through! I took my services to BestBuy instead. Because of this experience, PC Richard & Son has lost a loyal customer. I will never purchase anything from them again and advise anyone who is scheduling a delivery service to think twice beforehand, and consider the possibility that whoever you get, might try to scam you.

Sunset Sewing Machine Supplies - appliances - Updated May 2026

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