We bought an AC unit here for the upcoming summer, the two salespeople that helped us were…read moreattentive and stayed with us through a long deliberation about the right size AC and the BTUs we wanted and the touch screen versus buttons and all that so I would say they were very patient above all which is the second best thing you can be as a salesperson. They honored the law enforcement discount and got us a great deal overall, we left happy. look for Hector and William next time you're trying to buy an appliance!!

The level of incompetence is unbelievable. Friendly, polite, and utterly and infuriatingly…read moreincompetent service. Alex, in particular, should be fired. Possibly Anthony, too. Alex couldn't read a simple screen (the folks at the UWS branch showed me his error) and sent me to pick up a purchase at the UWS store -- but it wasn't in inventory there at all. So I was promised same day delivery by messenger within 3 hours. When I called after 3 hours, I was told by Anthony it had been scheduled for the next day, and he convinced me not to demand the refund but to wait. He couldn't give me a precise time window, just 7 am to 7 pm. When I called the next afternoon to ask when it will arrive, it was Alex on the phone again. It had been scheduled with UPS, not a messenger, and he couldn't immediately tell me for when and said he would call me right back. He never called, but when I called after 20 minutes, he answered as if nothing was up. He started saying that it would be delivered next week, no Friday, no Thursday. Talk about getting jerked around. Wtf? I told him to refund me and forget it. (The whole attitude was very Kids in the Hall "oops, it must've slipped my mind." IYKYK). The shittiest part is that the purchase is a heater for my kid's bedroom. Our building boiler is on the fritz and my kid's is sick. Information o shared with these folks. How crappy can you get. Never dealing with this branch again and recommend you stay well away.

I worked with Ravi, who gave me good advice, Stephanie, who coordinated scheduling and delivery,…read moreand with Phillips Trucking and Installation. So excellent selection of product, and good advice regarding exactly what I needed on the buying end. Phillips' installation team knew what they were doing, and they did a kind of complicated install professionally and more than competently. Having a team that knows what it's doing is pretty important, and everyone here did.

In all the years I've lived in East Northport, I had never been to Gringer & Sons - shame on me…read moregoing to larger conglomerations. This store is a true treasurer - especially with the personalized sales help I received from Tom! Besides truly knowing his merchandise, he helped me through the whole process which I have to admit was a tad overwhelming - especially when spending a lot of money. So happy I discovered this hidden gem!

I stopped by today while in the area to use the bathroom. The bathroom here is extra clean! My…read morehusband and i were surprised with how nice and organized the store is. Very nice tv and bed displays as soon as you walk in. Def will be back to looks round when in need if a new mattress

WARNING: Do NOT order appliances from P.C. Richard. I ordered a new Frigidaire frenchdoor…read morerefrigerator and paid for delivery and for my previous fridge to be removed. The delivery people were rude and negligent and destroyed my new floors, my front door, my door casing/trim, the molding and the fridge itself. Just look at the photos. We had just spent a lot of money to remodel our new home and were excited to move in when this happened. What's worse, I put in a claim for damages with P.C. Richard and they DENIED my claim. They completely deny any liability and left me with almost FIVE THOUSAND DOLLARS in damages. I have never encountered such HORRIBLE customer service in my life and will never order from P.C. Richard again -- and urge everyone else to do the same. Even if they're a little cheaper than other retailers, it's not worth the risk of destroying your home!

I have caled three times as a staff member (Ricky) promised to send me an email containing links to…read more.gas ovens they sell as they are not available for viewing on the floor. No email received. I called two days and later and was told he didn't come untill 11am, left a message and was told he would call me back. No call. The third time I called I said, look if you can't work with me just let me know -you can even text as I had left my cell phone each time I called. Again no response. I think you can guess what has happened . Unprofessional behavior. I don't know what staff do after you purchase something but this is not a good sign.

I just wanted to let everyone know about the great experience I had…read morewith Flamtech. Their prices are competitive with the big retailers, their staff is both knowledgeable and kind and their installation team makes everything smooth and easy. They can order anything, all you need is the items' information. They will have your item to you with record speed. Flamtech is a terrific old school style company that values its customer and shows it in every way.

A bit pricey but amazing good quality stuff for kitchens and restaurants. If your a chef or cook…read morethis is the place to buy your tools.

Excellent customer service. Great inventory of goods. Great location for baking tools at a…read morereasonable price. Definitely coming back!

I have to say, this is easily the nicest, most unique Home Depot I have ever visited…read more It's located right in the heart of the Flatiron/Chelsea area and spreads across three beautifully maintained floors. What really stands out is the atmosphere, it doesn't feel like your typical warehouse. The garden section is gorgeous, filled with plants and trees that make the store feel surprisingly airy for being in the middle of a city block. Very impressed by the selection of items being fully stocked in all departments. The store feels more like a "boutique" hardware shop, than what you'd find in a standard suburban location. The service here is top-notch. Giving special thanks to Rachel in Plumbing! Ask for her, she is actually more knowledgeable about the products to fix plumbing issues. Thank you Rachel for fixing my plumbing issue. Unlike some larger stores where you're just a number, the associates here are everywhere. I was asked several times if I needed help, and when I did, they didn't just point me to an aisle--they walked me directly to the product. Even though it's Manhattan, the prices are consistent with their website and aren't hiked up. This store has plenty of self-checkout kiosks, no waits or long lines. If you're doing a DIY project in the city, this is definitely the place to go!

Solid Home Depot, agree with some other reviews that the staff here are friendly, helpful and…read moreprofessional. I came by to make a return pretty late on a Saturday evening around 8pm, the store was pretty dead in terms of traffic, a couple people walking around here and there. I'm not as familiar with the layout of this location so it took me a minute to get my bearings--this is the only location to my knowledge that has both a terrace level along some parts of the wall on the first floor and a basement/ground floor (lower level being larger). They really pack the square footage of product into this space, which is only about 1/5 the square footage of a suburban HD store, though bc of this they also have limited inventory of certain items. Saw an info kiosk unmanned, but following a couple signs it was easy to find the check out/guest services area. With a minimal line, the staff was quick to ask how I was doing then, process my return expediently. One negative I'll mention is aside from a little street parking in the neighborhood, or at the structure behind the store, there's no convenient parking outside of the store if you have larger items to transport. (And while the store itself is ok, don't let me get started on delivery or renovations work...while I haven't had experience directly with this store on these two things, I'm forever put off by the ridiculousness that is HD's home delivery service...though that's a story for another day.)

Ferguson's online ordering process is highly difficult. After placing an order, I checked the total…read more- the shipping cost was "to be determined." I attempted to cancel but the website lacks this option. So I called the customer support team, was placed on hold, then told I had the plumbing section, was transferred & then disconnected. Amazon sells the same item for 50$ less with free shipping, but the item was not covered under the company warranty. So for the replacement order, I called Ferguson directly. Ordering over the phone was very easy. In the future I plan to only place orders via phone. Never had an issue with phone orders & they are consistently very knowledgeable & helpful. Bottom line - order via phone not over the internet. Attempting to cancel or replace an item online is not user friendly. Also, when purchasing major appliances or plumbing fixtures, plan to purchase from authorized vendors to ensure the item remains under warranty.

I had a part that I thought had at home. I spoke to Rob the salesm at this location. I'm impressed…read morewith his ability and knowledge to understand what I was trying to explain about the part I needed for my job. My lucky day he knew what I needed. Kudos to Ferguson for hiring competent staff.

I WOULD NOT GIVEN THEM EVEN ONE STAR!!!! I have been a client for over 20 years. Just wanted one…read moredishwasher. Now awaiting it for THREE DAYS!! No lie! First they tried to deliver it after the building was closed (2 hours after the latest "delivery window" quoted.) Next, the unit was wrecked as they took it out of the packaging. TODAY THE TRUCK SUPPOSEDLY BROKE DOWN!!! Still on hold to resolve. So much for the "Best in Customer Service" on their endless hold-line loop. If not delivered tomorrow morning I WILL NEVER BUY ANOTHER THING FROM THEM AND NEITHER SHOULD YOU.

Bad experience from start to finish. Purchased two Subzero appliances. Delivery was delayed but…read moreDrimmers didn't let me know. Installer was not trained, experienced or qualified (and admitted this while repeatedly complaining about Drimmers sending him out). Failed to protect the wood floor, gouging it with many deep scratches. The units sit side by side but one was left taller and not in the same alignment. The door SLAMS shut instead of gently closing, indicating the unit is tilted back. Then Drimmers refused to send a competent installer who could do it right. Very unprofessional.

I often have to run errands for my job, and this is one of the stops I end up at. It's such a treat…read morewhenever I go in. They have everything. An extensive selection of lightbulbs to housewares to cute gift options. Each time the staff is beyond helpful. When I go in they immediately ask me what I need. The line is never more than one person long, as someone always hops on a register to assist you immediately. Such a breath of fresh air in a city where most other store employees avoid eye contact to avoid helping you. This store has been preserved in a time capsule.

Boy, my mother would've loved this place. It lacks for nothing, and is prepared to deal with the…read moreneeds of the typical New York city home or apartment. Whether you are cruising the aisles or you have called for help, you are certain to find what you're looking for with the assistance of the extremely knowledgeable team in this housewares shop. you will probably see things there you didn't even know you needed. Believe me, if they don't have it they can get it, and they will see to it that your order is delivered swiftly so that you can get going with whatever project has had you call upon them. A New York institution. Simply fabulous...

My refrigerator broke down and I call my daughter Anita Pecorino at the Upper East Side Store and I…read morehad a Brand New refrigerator the very same Day , the service was phenomenal , the selection and the Value is Excellent , Thank you Anita and P.C. Richards ....5 Stars

I think this place is still in business because it's the only game in town. From purchase to…read moreinstallation, I was unimpressed with this company. We bought a window air conditioning unit with installation. The sales guy never responded to emails asking for a COI, required by our landlord. I had to call and visit the store in order to get the COI. Additionally, the installers asked for an additional $80 because they added a 2x4 for some reason...and when asked for a receipt the price suddenly became $40. I felt like I was doing business with a corrupt company. Plus, the installers caulked the window until into place. Now I can't remove it for the winter or if I leave the apartment. I'm so unimpressed.