I have caled three times as a staff member (Ricky) promised to send me an email containing links to .gas ovens they sell as they are not available for viewing on the floor. No email received. I called two days and later and was told he didn't come untill 11am, left a message and was told he would call me back. No call. The third time I called I said, look if you can't work with me just let me know -you can even text as I had left my cell phone each time I called. Again no response. I think you can guess what has happened . Unprofessional behavior. I don't know what staff do after you purchase something but this is not a good sign. read more

I have been working with Jane and Susan(retired) for more than 20 years. I cannot say enough about their professionalism and expertise, highly recommended. read more

I just wanted to let everyone know about the great experience I had with Flamtech. Their prices are competitive with the big retailers, their staff is both knowledgeable and kind and their installation team makes everything smooth and easy. They can order anything, all you need is the items' information. They will have your item to you with record speed. Flamtech is a terrific old school style company that values its customer and shows it in every way. read more

First class service and support, and a wide range of excellent, well priced products. I highly recommend Flamtech as an appliance supplier. read more

As soon as I handed over the check, Flamtech was nearly impossible to communicate with regarding delivery and install. The biggest issue is that Flamtech contracts its delivery and installs to a separate company that it apparently has no authority over or ability to communicate with. Yet it also insists on being the middleman to this company, and will not provide you their number or contact information for you to schedule the delivery and install yourself. Ricky was great at buying the model of fridge we told him to buy, but completely unhelpful arranging the delivery and install of the fridge. He was suddenly nearly impossible to get a hold of, and unable to give us any information about the delivery date. Our first scheduled delivery date was canceled, which Ricky knew about days before but neglected to tell us until the day of. He was also somehow unable to pass along any information to the delivery team: the delivery guys delivered the new fridge and said they weren't scheduled for any removals or installs. Ricky then tried to claim arranging the fridge to be both brought into my house and installed was my responsibility, that I should have worked it out with the delivery guys beforehand. How? Ricky, I don't have their number. You do. You can't have it both ways. Either you offer the service of delivery and install, or you don't. You can't tell me that you have no ability to coordinate with your delivery and install company, while forcing me to rely on that company to get the appliance into my home. Now I have a fridge in the middle of my kitchen with no way to get it installed or have the old one removed. Ricky's solution was to offer to call the delivery team to try to schedule the install. Wish he had thought of that two weeks ago when I gave him the check. read more

First of all, when you're an adult you spend money on non exciting shit. Like - 'damn, need new tires' or 'guess I gotta get a new hot water heater'. Appliances would typically be in that space, I think. Like yes there's sexy appliances but it low key hurts for them to break down unexpectedly and then you've gotta replace it ...just not as fun as buying new shoes or a handbag. ENTER Flamtech - I just bought a place and the appliances provided by the seller were fine (didn't match but all somewhat stainless steel) and the fridge jutted into the walkway into the kitchen. I knew I wouldn't find a fridge that with a depth of 24" (with doors) but I searched in vain. Doing it over the weekend, I was resigned to the fact on Monday that I was going to just live with what was there. Jane - resident Flamtech appliance knowledge salesperson badass extraordinaire - had previously sold me a fiyah range and so I was like, lemme see what she can do. OF COURSE SHE FINDS ONE THAT IS 24" without the doors BUT ONLY 27" with!!! An online retailer had the same unit for sale too and not only did she competitively offer a lower price, she was able to get it to me within three days!!! I mean, seriously. She is also helped me get my dream dishwasher and literally stopped me from buying a matching microwave (I have issues with boundaries). I am in love with appliances and Flamtech. Going there for my ACs too and wish I had to buy something else. OBSESSED!!! read more

Great service!! Highly recommend! I bought a laundry dryer from the vendor. Great customer service and fast delivery. Highly recommend!!

Over the years I've bought a stove, microwave, dishwasher and now refrigerator from Flamtech. They are simply the best.

Excellent services and products from Flamtech. I brought a Wolf Gourmet Countertop Oven Elite and Wolf Gourmet blender from Flamtech Appliance. Jane helped me with my order. She explained all major features of the products and answered all questions in details. Very trustworthy of a Flamtech's services. My order made so much differences of my life during this coronavirus crisis as we've been staying at home most of the time. Services from Flamtech were quick and excellent. I am using the oven and blender everyday. The oven is great for cake baking as well as for meat and seafood dishes. I love staying in my kitchen and making more healthy foods/dishes for my family. Thanks for Jane and Flamtech! Love Love Love! read more

Flamtech Appliances - Appliances Near Me - New York, New York

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I ordered a range, fridge and most recently washer and dryer from Flamtech. All the employees at Flamtech were knowledgeable about the products and answered all my questions. I was worried about the installation process but everything went smoothly. I highly recommend Flamtech! read more

I bought My Blue Star French wall oven and Blue star Stove top with grill from Flamtech. Almost 4 years ago when I renovated the house. The staff was amazing then.. Extremely knowledgeable and even recommended Elica hood. The Elica hood is fantastic.. and sucks way the smoke!! The hood even lowers and raises the fan speed if there is more smoke or steam without you having to further adjust the knob. (Within the current setting). The reason for this review, is that Susan of FlemTech is amazing. She stated she was very busy and then assisted me right away in sending me a copy of my sales receipt. However, the receipt did not include the serial number of my appliance. (Without a serial number many appliance repair places were refusing to do a service call.) Susan assured me that her company and Blue Star have a long relationship. Susan got in touch with Blue Star for me and obtained several repair places that with "Blue Star's" and FlamTech .. intervention they would do a service call. Finally Susan found a Service Tech that would venture from LI to SI to service my French Oven under the recall (Use of the convection oven fan during pre-heating or broiling can cause accumulated gas to ignite, posing a burn hazard to consumers when oven door is opened.). MVP Service 718-300-6429. MVP CS was extremely helpful and I was able to figure out along with CS rep from Blue Star how to obtain the serial number without pulling the oven out!. Flametech CS is amazing and to continue to support a customer 4 years after the sale of an appliance is AMAZING and note worthy!! Please Give this business your support and business you will not be disappointed. read more

The shopping/purchasing process was very smooth with Jane and Flamtech. We were told to expect a new Sub-Zero to be available at the beginning of September. This is still an in progress situation, I'll update my review once everything is installed read more

We ordered a new Liebherr refrigerator/freezer from Flamtech, and when it didn't work properly, Ricky and Jane ran interference for us with the company and ultimately got us a full refund. Then Andy and Ricky arranged for a new Thermador to be delivered, which works great. Best customer service! read more

We had a great experience when purchasing a new dishwasher from Flamtech. The staff is extremely helpful and knowledgeable. They know their stuff! The delivery and installation was also a breeze. I will go straight to Flamtech when the time comes to replace another appliance. Highly recommend! read more

So my kitchen is installed after a looong construction delay and it looks great thanks to Jane at Flamtech. There was a hiccup during install and low and behold, Flamtech were super helpful and got me an independent installer to show up the next morning and correct the issue in mins for cheap. Now I am trying to buy a new W/D and again the peeps at Flamtech are super on point. The amount of knowledge, the professional communication and tight follow up is superior to all the rest. Its a proud lesson in sales for me as a career salesperson. This time it was Jane and Jasmine double team. Just outstanding! read more

I discovered this morning that my refrigerator had stopped cooling. Everything in the freezer was defrosted. I started searching the big stores for a fridge that would fit - I was going crazy with all the models. I found a model, ordered it online and paid, then was notified that delivery would be 2-3 weeks. I canceled the order. Next I called stores to see if they could give me quick delivery times, but I could see it would've taken hours, checking one model at a time. Then I did a Google search - "appliances near me" - and found Flamtech. Excellent reviews. It looked like one of those old Bowery appliance places. I called Flamtech and spoke with Jane, who was a real godsend. I explained the space restrictions and the urgency - it's virus time, and I've not been outside in more than 4 wks, and I need a fridge. Jane asked for the measurements and patiently searched for a fridge that could be delivered asap. While I waited she found two that fit the bill. I ordered one, which will arrive Tuesday. I paid through Zelle, signed, scanned, and return the order, and finally sat down to breakfast, at 4 pm. (Oh, and in the meantime, I found a neighbor happy to use my defrosted and perishable food, which I delivered to her front door.) read more

My stacked washer-dryer unit had already been repaired twice, so it was on it's last legs, so when it went out a 3rd time, it made no sense to keep doing the repairs. Flamtech had good reviews on yelp so I went down there. They were helpful and careful, as the previous machine had a pre-built cabinet, I wanted just the right size. I bought a good model and the woman at Flamtech was very helpful and showed me many options. They still had my warranty info 5 years later on file, and again, were helpful with all the details when I needed a repair under warranty. (I use the washer-dryer a lot with a bed-bound relative). My only complaint would be with the delivery and installation company, who put it in un-level and left before the spin-cycle, so they had to come back and re-level. They also used an electric screw gun to really jam in the screws, which you don't want - screws are sometimes meant to be unscrewed to get inside and clear up the inner workings. Had to use pliers to unscrew. I got the thing off, but it was harder than it should have been. read more

I used their online contact form and got a quick reply. I returned the email with photos showing what I have now and want to replace. The reply said that they would send a proposal after the weekend. I never heard another word from them. Two more emails from me and a phone call. I don't know why they didn't want me as customer. Oh well. read more

Jane was instrumental in getting the parts that are "missing" during construction. She also helped with the warranties. The staff is knowledgeable and provide excellent design services. They have great prices compared to the other competitors. I will definitely come back for the next kitchen project. read more

After going to a different place to try and find my washer and dryer I found this place on Yelp. It's hard to spend that much money and have horrible customer service. But this place is different. From the moment you walk in someone greets you. They all seem happy to see you and happy to help. I worked with Jane who was an absolute pleasure. Kind, on top of it, easy to communicate with, and knows her stuff. I am actually looking forward to the next time I have to buy appliances (well kinda :) because I had such an easy time working with them. Highly highly recommend. Plus I don't know this for sure but I think they are female owned and run! read more

When we renovated our kitchen prior to moving in 15 years ago, we ended up buying our appliances at PC Richard after looking around at various local shops. We replaced several of these over the years, particularly in the last few, also, as it happens, from PC Richard. But recently, when our washing machine called it quits, I knew we had to do something different. Our building has strict regulations about the type of W/D you can install, who can do it, what water-saving devices are required to be installed in advance, etc. On top of this, our kitchen was basically created around the washer and dryer and getting them out would take a real pro, not a generic big box store installer. For this reason I really wanted to use a local Manhattan shop that would know how to deal with this sort of situation. We first checked out Gringer, a place we'd been to in the past though never purchased anything from. True to their Yelp reviews, no one paid the least amount of attention to us when we walked in. A bunch of guys sitting there talking to each other, not helping customers or potential customers. It seemed odd, but c'est la vie. Next up: Flamtech. It was located right on the Bowery in what we'd always considered the "lighting district," though I'd never actually noticed them there. The reviews were great so we headed over. We looked around but didn't see any washers or dryers so we asked for help. The woman who helped us took us right over to working models, said "This is really what you're looking for," (particularly the Miele heat pump dryer), and was so knowledgable, friendly, and capable that we knew we'd found the right place. This turned out to be Jane, star of many (accurate) Yelp reviews. She asked us to send photos of our kitchen so they could plan an installation, and when we got home we took said photos and sent them along. Our building required some onerous paperwork, insurance, master plumber-installed-water shutoff valve, etc. Not only did Jane and co handle the building with aplomb, but they helped me justify to our management company why we didn't actually need such a device (the washing machine had its own, built-in). Their installer even came to the apartment in advance to plan out a route in to the kitchen, measure our current appliances, and devise a strategy on delivery day. And while the whole process took longer than I'dve really liked, that was no fault of Flamtech: they jumped through the hurdles our management company posed with nothing but smiles and courtesy. Following the installation our first test run of the washer resulted in a "water input pressure" alarm being tripped, and they were all over it. I ran it a second time without any problem and realized that after the complex installation the installer had wanted to run both the dishwasher and the clothes washer to make sure they both worked, and that inevitably caused the pressure to be low for both. Running them one at a time (which is what we usually make a point of doing) alleviated the issue. Even so, the installer himself called me the next day to follow up and make sure everything was working properly. This is what service should be everywhere. Unfortunately it isn't, but be happy that Flamtech is around to see things through. Our experience wasn't just good, it was perfect. read more

I purchased a lot of things with Flamtech back in 2014-2015 - all my kitchen appliances, countertops, fixtures, vacuum, the whole 9 yards. Their pricing and selection was great, their certified installation was on point, they made sure my warranty registration was set up properly and accommodated some special requests I had during delivery. I've been happy with my purchases. Fast forward several years to December 2018, when I had contacted them about an issue with my cooktop knob, they remembered who I was, took care of my issue the same day and followed up with me several times to make sure I received the replacement part. I could have purchased everything online or from a big box store like PC Richards, but this is why a local businesses like Flamtech deserves our business. The staff at Flamtech is not just knowledgeable and helpful when there is a sale at stake, they continue to treat customers right even 3, 4 years after the sale. read more

Ok, I know that everyone knows Gringers or PC Richards but if you want people who really and I mean REALLY know their products-appliances- and care about your needs, the THIS is the place. And NO i don't have any relationship or get a commission from them. They just went through a start to finish kitchen renovation w/us. And we're not easy. Indecision and changes and back to where we began. Through it all they remained cool and wonderfully helpful. Oh, they're prices are way better then anything else around. Anything! Including what I'd price on the internet. And lovely people. Truly wonderfully good natured and quick and helpful and fair-priced and knowledgeable and caring. So you say you want more? Go ahead, keep dreaming. These are the go to guys and because of them, we've got a terrific kitchen! Many thanks to all of you!!! read more

My contractor recommended this store, and I am so glad he did! On my first visit, Jane spent an hour with me talking about stoves and I never even bought anything. No attempt to up sell, either--she really listened to what I said I wanted and my price range. Then she answered plenty of e-mail questions. I finally bought the stove and a range hood as well (the one Jane recommended). May arranged the delivery in a quick and efficient way. There was a little problem with the range hood, and after just one e-mail Jane had it all straightened out very quickly with no bother for me. Flamtech sells expensive brands--professional and high-end home kitchen--but the prices are fair for what you get. Jane and May really know about appliances and will make good suggestions and spend as much time with you as you need. Amazing knowledge, amazing service. read more

My apt came with filthy, dinged up appliances. Came here and got a simple hood, range, and refrigerator. They were affordable, and looks great! I especially love my fridge!! It has a little cubby for me to put small items that I take out of the fridge frequently and doesn't waste energy :) good recommendation read more

Flamtech Appliances - My fridge :3 - Appliances Near Me - New York, New York

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Jane, Susan & team were live savers replacing a broken refrigerator in a flash. I needed a very specific size and they were detail-oriented and determined to find one that would fit and was available quickly. They connected me with an installer and worked directly with his team to deliver & install brand new fridge within a matter of days. Highly professional and kind. would recommend!! read more

I placed a very large order of 10 appliances from Flamtech. Their prices were slightly higher than their larger competitors, but I liked that they were a family business located in Manhattan, and that if anything went wrong I could get somebody to assist me. Unfortunately this was NOT the case. Upon delivery of the order, I noticed that a very small piece that was supposed to be included, had been omitted from the delivery (a $29 piece from a very large order). I alerted them immediately after the delivery and they told me to look around and see if it turned up. Fair enough... Unfortunately the piece didn't turn up, and I kindly notified them, expecting that they would simply send it to me. Rather than solving the issue by just sending me the $29 part that was omitted from the delivery (simple and easily forgiven mistake), they told me there was nothing they could do about it and that I could order it myself on Amazon. They further aggravated the issue by sending an offensive letter insinuating that either me or my contractor had stolen the part (as if anybody cares to steal a washer dryer stacking kit) and attempting to assign blame everywhere. Bottom line is that I paid a premium expecting good service from Flamtech, and they made it abundantly clear that their service ends when the check clears. This is not the matter of a $29 piece (which I ultimately had to buy again) or where it went, its a matter of how to treat customers and conduct business. God forbid I would hate to have to deal with them on a warranty or service issue! I will take my money elsewhere in the future... read more

Fantastic appliance store. Just purchased a high-end LG washer & dryer from them. Shopped everywhere - salesman at HD on W 23rd was smart, knowledgeable and helpful: guy at Lowe's in Brooklyn said "I don't do laundry." when asked for a recommendation; AJ Madison provided an excellent price, but AJ's reviews on Yelp and Better Business Bureau border on scary; PC Richards was fine. Costco and BJ's had great prices and free delivery & install, but their install firm has a crap reputation and long delivery delays. I am so glad I found Jane and Forrest at Flamtech. They provided great advice, easily matched AJ's price and selected a fantastic delivery/install company for a tricky installation. Flamtech's installers neatly (!!) removed an ancient laundry center and expertly squeezed in fantastic new stacked LG units. They even carefully (!) removed the laundry room door (I had the super ready to handle but they took care if it). Jane and Forrest also calmly dealt with delivery delays due to two nasty storms and kept us totally informed. These guys were helpful, responsive and seemed to actually care about their service and our satisfaction. This store is truly a gem! Great prices and service for new appliances for kitchen, laundry, etc. Definitely worth a visit, call or email (they are quickly responsive to all communications). I know, this gushing review sounds like I work for Flamtech. I don't, I'm just a happy and pleasantly-surprised (a great appliance store? In NYC? Really?) customer. read more

I was searching for a realizable appliance store to get my Range and Steam Oven, and came across Flamtech Appliances and decide to give it a try. Linda had help me with my appliances, she is professional and very knowledgeable with her products. I had came across a problems with my steam oven, Linda handle my problems professionally and with care. I would definitely go back to Flamtech for my other appliances. Thanks to you Linda for a great experience with Flamteach Appliance. read more

Flamtech appliances and particularly Jane, Jasmine and the delivery team are fabulous to work with! I had steam leaks in both my kitchen and laundry room which resulted in my entire kitchen being gutted and renovated and the laundry room being repaired. I needed to buy all new appliances for both rooms. I had called and/or went to some of the "big box" stores and well know companies but after reading so many positive reviews about Flamtech I decided to work with them - and I am so happy that I did! Having to deal with contractors and 2 insurance companies was very stressful, and I am grateful to have found Jane and Jasmine because they took a huge burden off of me and their part part of the repair/renovation process went perfectly! Jane is so incredibly knowledgable that she is still my "go to" person for any question regarding an appliance and/or installation (and my renovation was completed six months ago)! She is also very efficient. Example: #1 I wanted a 5 burner gas range that would have several fast acting burners. I was in the showroom and Jane went online. She opened approximately 9 tabs of ranges and quickly compared the BTU's of every burner and narrowed it down to 2 choices. It took her less than 15 minutes and we chose the perfect range for my needs. Example #2 I was frustrated reading reviews of top brand faucets causing problems within a few years because of how they are made now compared to previously. (ie breaking, leaking, ruining floors and cabinets). Jane recommend a lesser know brand that does not have these issues and is extremely l made. It's stylish, looks great and works perfectly. My purchases included appliances from GE, Whirlpool and Sub zero. Jasmine took my calls when Jane was not available and helped with deliveries, contracts, appointments, and other information. The team of Jane and Jasmine is terrific! Flamtech's prices are competitive and their personal service and delivery set up is the best! The delivery team shows up when they are supposed to, I was called the night before, and given several updates in the morning. I highly recommend Flamtech, Jane and Jasmine for any appliance need!! read more

Absolutely the best Appliance store in NYC. Very personal and professional service. I bought my Fisher Paykel washing machine recently and Jane helped me. She understood the unique space requirements I have and found just the right solution. She could explain every detail about the machine, compare it to other brands etc. The sales process, the delivery process and everything in between were absolutely great. I am so glad to have found this company!! read more

This was my first experience with Flamtech - I could not be happier! They are knowledgeable, friendly, polite and very helpful. No question was too much and they get back with your information quickly. They don't push products at you. I would work with them again. read more

This was such a positive experience after dealing with Gringer. My husband and I worked with Linda who was an absolute pleasure. She was very knowledgeable, thorough, helpful and was on top of everything from the beginning. We ordered an LG washer/dryer and kudos to the delivery and installation staff who were very efficient. What a great find. Amazing service. Can't say enough about Flamtech and the whole staff. Aldo & Carol read more

Being a Manhattanite with the need of having to replace our custom panel ready Miele dishwasher I was not looking forward to scouting around the boroughs seeking the best price, and customer service. As any smart consumer would do...I googled the internet. The first established appliance showroom/store that came up was in Brooklyn. After reading their customer service reviews, and calling two times after being placed on hold then disconnected, only added to my frustration. Also for the record...I swore I would never set foot in another P.C. Richards after a horrendous experience I had in the past. I decided to visit the Miele showroom on East 58th street in Manhattan. So that's just what I did. (Go to the source.) It seemed like the logical thing to do. Doing this would allow me to view all the styles and find the best suitable dishwasher for our families needs. And, perhaps the rep would be helpful in guiding me to a source for purchase. This experience proved to be the solution I was seeking! The rep at the showroom asked if I had been to Flamtech. I had never heard of them, and learning they were located in Manhattan. I sensed her enthusiasm, and looked forward to paying them a visit. I did. She suggested I ask for 'Jane.' Well, I'm writing this review with my newly-installed Miele dishwasher running on a cycle. I realized It was not so much the difference in price of the Miele dishwasher from one retailer to the next. Miele has a manufacturer's suggested price, and the appliance sells itself. It was the customer service I was looking for: reliability and assuredness; and for this, I recommend Flamtech Appliances, located on Canal Street in NYC. read more

Amazing place, extraordinarily helpful and knowledgeable staff. So much more than an ordinary appliance store, these folks know so much about everything they sell, and will do research for you if you need more details. SO worth the trip! Highly recommended! read more

Called Flamtech Appliances needing a replacement refrigerator quickly as my 17-year old Viking checked-out without warning on a Saturday evening. Jane was absolutely terrific and returned my email on a Sunday outside of store hours. She was very knowledgeable about the products, did not simply try to push whatever was available to make a sale, and worked hard to find a solution to meet my needs. It's tough to find people in any industry who really care, but Jane definitely seems to be one of them. I would absolutely look to Flamtech for any future appliance purchases. read more

Flamtech Appliances with Jane as my advisor was an outstanding experience. Having dealt with many Appliance companies this was the best I have ever dealt with. Please ask for Jane if you decide to use them. THEY ARE THE BEST!!!!!!!!! LYNN SCHECK read more

we just bought a new fridge from them. the delivery was a nightmare with the delivery people not showing up when scheduled, not calling ahead as promised etc. - pure poorly organized chaos. when they finally showed up they did not have as much as a screwdriver on them (mind we paid 80 dollars for 'inside delivery') and scratched the hell out of the new appliance because they did not feel inclined to take the doors off in a narrow hallway. we wrote a letter to Flamtech - never heard back from them.... read more

After a horrible experience with AppliancesConnection, I saw the good reviews for Flamtech on Yelp and they were true. Ordered the stove Monday, arranged for the certificate of insurance and delivered midday on Friday. No problems, pleasant all the way. Same price as other stores, but delivery time was excellent here.Forrest and Jasmine did a good job. If I need appliances in the future will definitely go here first. read more

Great people to work with prompt response and help when you need it. They have great deals and selection of appliances. Keep this place on your short list of appliance stores. read more

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