Ask for Charles. He cuts through the BS and gives great service. Huge issue replacing a stackable washer dryer in my apartment's closet. They don't make that special size anymore. Charles knew exactly what I was talking about. Told me my options and gave his advice. PC Richards and Best Buy were clueless. I should have started at Gringer! read more

Could not have had a worse experience with them. They actually get zero stars. And this is just on the phone. Wanted to buy an over the hood microwave. They asked for the model number of my old microwave. I gave it to this guy named Maurice. He told me the dimensions, which didn't match the dimensions in the manual. I had to return two microwaves b/c they couldn't fit the existing space, so wanted to make sure the next one would fit. I tried to tell him but he just wouldn't listen and after literally one minute, said, "Forget about it. Buy it somewhere else," and hung up. Maybe their business is so abundant that they can be such bastards. I just dodged a bullet. If this is how they act before they made the sale, imagine what they'd be like afterward. Never, ever will I buy anything from them. read more

I worked with Ravi, who gave me good advice, Stephanie, who coordinated scheduling and delivery, and with Phillips Trucking and Installation. So excellent selection of product, and good advice regarding exactly what I needed on the buying end. Phillips' installation team knew what they were doing, and they did a kind of complicated install professionally and more than competently. Having a team that knows what it's doing is pretty important, and everyone here did. read more

In all the years I've lived in East Northport, I had never been to Gringer & Sons - shame on me going to larger conglomerations. This store is a true treasurer - especially with the personalized sales help I received from Tom! Besides truly knowing his merchandise, he helped me through the whole process which I have to admit was a tad overwhelming - especially when spending a lot of money. So happy I discovered this hidden gem! read more

Gringer & Sons was very helpful during the pandemic. As reported in the news, there were severe supply chain shortages & labor shortages as well. Certain appliances were particularly difficult to acquire. My kitchen was unusable, so I didn't really have a choice. The renovatI needed a dishwasher, they were out of stock everywhere; the salesman at Gringer arranged to sell me a floor model, at a nice discount. Delivery was smooth, the unit was installed and works perfectly. Looks really nice too - it's Miele brand so it looks expensive, even though I received a great discount. The salesperson (who unfortunately has retired) was great too, good sense of humor and clear communication. Highly recommend! read more

I moved into a new home recently and was in need of several new appliances. Arline was terrific in helping me navigate what to buy to suit my particular needs and offered me extremely competitive prices. In fact, everyone at Gringer & Sons were terrific -- from assessing problems with old appliances to installing new ones in difficult situations. Highly recommend them! read more

Bought an expensive refrigerator that came with broken handle and dent. Replacement door was difficult to arrange and then was installed poorly. Next apptmt was not scheduled when promised. And salesman, Instead of being helpful, was rude and disrespectful. Go elsewhere!! Run!!! read more

Good prices, delivery and service. Bought a lot of high end merchandise and they didn't disappoint across any dimensions, even when there were hiccups. Enjoyed my experience! read more

I am very very please with the service of my wash machine and drier the gentlemens was very polite and gentle! Thank you very much!!! Salvatore... read more

They have attractive merchandise.and I was excited to shop there. The worst part was the passive aggressive responses to inquiries. Disappointing. because I like to support small businesses first. Silver lining: I saw something that I liked in the store. I just took a picture of what I liked left and I just purchased my appliance elsewhere. read more

I would give negative stars if it was an option. RUN RUN RUN to any other appliance store but do NOT shop here. Gringer & Sons is the absolute WORST EXPERIENCE I have ever had shopping. Aldo in Sales is horrible and cares nothing about helping you get the right appliance or the right size. We brought all measurements and were sold the wrong size appliance. We went into a specialty store for the help provided by the sales people. We should have gone to a big box store instead or even online would have been better. Customer service is completely non-existent. After spending almost $8,000 they do not care at all that the microwave doesn't fit. The installers called and told them it didn't fit. Aldo is a liar and said, his guys could make anything work. Well it still doesn't fit. And looks HORRIBLE. After weeks of emails, phone calls, conversations with Karina, the Manager, I have gotten no where in returning this microwave for the correct sized one and today I found out she no longer works there and no one can help. I spoke to the owners daughter once time, she was useless and didn't care at all about the problem as a matter a fact, she put me on endless HOLD and then to avoid the problem, she stopped answering the phone when I called. I have finally given up. I am going to keep the too small microwave, see photos of how they left it on two pieces of wood, and I will now have to pay someone else to take care of it. Please do yourself a favor and GO TO ANY OTHER STORE but this one. They should be closed down. I am going to call my credit card as well and report them. There should be no reason they are trying to charge me $250 to return a microwave they sold me that doesn't fit the measurements I gave them. Sending all the bad karma your way GRINGER!!!!! What goes around comes around. read more

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This place is great. Amaury is the most flexible salesman of major appliances I have ever worked with. I bought a dishwasher and stove from Gringer during the pandemic and they kept them in storage for almost two years without charge while my much-delayed kitchen renovation took place. Then Amaury accommodated me further by agreeing to switch the dishwasher to a different model at the last minute. He's the man. read more

Every weekday at 4PM a Gringer employee sets up a boombox in a service doorway on 1st Ave and blasts music that can be heard a block away. What this has to do with selling refrigerators I don't know but they are the scourge of an already noisy neighborhood. It's not enough that we have sports bars, restaurants, sirens and motorcycles day and night on 1st Ave. We don't need this. If they want to blast music, close the door and blast it INTO the store, not out into the neighborhood. read more

My experience with Gringer & Sons was extraordinary. I had the pleasure of dealing with Arline and Lewis Shenker throughout the process. We ordered a number of appliances for a renovation of our apartment in New York City. There was a shortage of inventory because of the pandemic so we placed our order well in advance which they offered to warehouse for us until needed without charge. This became extremely important because there was a five month delay in the construction. There prices were very competitive and they were always accommodating throughout the process. Any challenges were dealt with professionally and courteously. My wife and I would highly recommend them without question. This is the place to go. No doubt. read more

Ravi at Gringer & Sons has been super helpful in getting my kitchen appliance selections ordered and delivered. He is very knowledgeable on the array of products and details available, and has been responsive on my inquiries about shipping timing etc. I'm very happy with Ravi and Gringer and would recommend this local non-corporate giant business for your appliance needs! read more

What a nightmare. Do not trust these people with your hard-earned money. They lie, try to cheat you on price and ultimately won't take returns. Terrible service. Marvin Schachter in particular is an abysmally bad salesman. What a racket they're running. Blame Covid for delays, not crappy customer service, guys. read more

I have bought ALL of my appliances from Gringer, TV, Washer, Dryer, Refrigerator and Dish Washer. Their prices are the most competitive, their customer service and knowledge is amazing, their delivery is always on time and professional. I highly recommend them. read more

Stella Trucking and delivery service was awesome. I received a notification via email and text! The time window was precise, I was able to track my delivery in real time, and the team was super friendly. They were quick, worked together well, and I had my range in my kitchen before I knew it! Thank you so much for a great overall experience! read more

Great service. Great price. Least difficult appliance purchase and delivery ever!

Delivery process was smooth. Air conditioner will be installed tomorrow. Looking forward to a cool summer!

The refrigerator my landlord provided died after a *year*, so I decided to buy my own replacement and went to Gringer to find out my options. My sales rep, Melanie, was helpful and suggested a Summit, since the company is in the Bronx and delivery would be fastest. It's easily the best refrigerator I've had since I've been on my own; quiet, frost-free--which most of them haven't been--and roomy. (Yes, I'm living alone at the time, but this refrigerator has more interior space than any previous refrigerator I've had.) Also, it's solidly-built. There was a problem with communication, so although I was supposed to receive it last Friday I wasn't told it would be delivered on that day--and I called on Thursday to ask--so it arrived and I wasn't home. Consequently, I didn't get it until Monday. (That's the only reason for the star off.) I'm really happy with my purchase otherwise, and it was a good price; I'll definitely use Gringer in the future! read more

Gringer & Sons - Gringer and Sons on First Avenue has an awesome vintage #neon sign. - Appliances Near Me - New York, New York

I had a terrific experience with Gringers, particularly after a disastrous one with a big box company. I bought a compact unified washer / dryer from Gringers almost 30 years ago. It finally gave up the ghost a month ago and we needed to replace it. I thought the best thing to do was to simply get the same model. I looked at Gringer's reviews and was surprised they weren't great. So we ordered the same model (updated of course) from a big box store. Although everyone at the big box we dealt with was courteous and very helpful, the machine they delivered was 1. the wrong one 2. came with the wrong power plug 3. the plug did not fit our socket which we found out was obsolete 4. our socket was in the way of the washer door opening and 5. the new machine was broken and cheaply made. Although the guys attempting to install it were amazing and determined, they had never been trained on that particular model. We refused the delivery. So I walked back into Gringers to see if they had the same model. I was assisted by David S. who was great. He didn't up-sell me, criticize me, talk down to me...He also let me know that the model I was interested in was only legal in NY if I was venting the dryer out a window. I had vented into a dryer/bucket of water that came with my old machine for 30 years. However, the laws changed in 2010. To be in code and to have a legal unit for my space I would need a ventless model. What I really appreciated about Gringers is that they will NOT install until they do a survey of the space the appliance is going into. Yes it cost but it wasn't expensive and after what I went through it was worth it. I wanted to make sure there was NOTHING that was going to screw things up. I really appreciate Gringers insisting on this. It guaranteed that I was going to buy something that would work. The gentleman who did the survey gave us detailed instructions of what we needed to do with our socket (move it and update it). He made sure that the models I was interested in - the Miele 24" washer and dryer that stack - would fit in the small alcove I had. I also like that Gringers does things by the book - including a COI (certif. of insurance) correctly filled out. That protects everyone involved - I'm a renter and if I installed a machine illegally or without consent of the owners I could lose the machine and jeopardize my lease. I also sat down with David and we went over the cost of every lined item so that I knew what I was paying for. There were NO surprises in the final bill. I was and am willing to pay for professional service, including delivery and installation. It guarantees me that things will be done right. Delivery and installation are on two separate days - I was on a break from a freelance gig and my spouse is retired. This was not an imposition for us. We were both home. So definitely take this into consideration if you have a tighter work schedule. The delivery guys were in and out in minutes - friendly and professional. The next day Gringers told me my installation would be between 12 and 1 that day. At 12:05 the buzzer rang. Rigo and his assistant literally picked up these machines, carried them down the hall into my tiny alcove and set them up in under 30 minutes and then turned everything on to make sure I was ready to go. I've been doing laundry ever since. Rigo told me if I had any questions, not to hesitate to call him and when we didn't know if a piece left behind was important, we texted him a picture and then heard from him in 4 minutes (it was part of the shipping pieces). I highly recommend Gringers and David S. - he is a great, direct, honest salesman and I so appreciated working with him. read more

I thought coming here would be a good place to get educated and advised on the types of appliances that would work based on our estimated budget, and then eventually purchase from them since they are a local NYC store. I was very wrong. I walked in and there were about 5 men in there just chatting and completely ignored me. I had to go up to the group hoping someone would acknowledge me, and one of them did look up. I explained to him that our kitchen designer said we need to pick our appliances so they could design the kitchen, so I was looking to do that. The guy said that there was nothing in my budget for what I was looking for and that the appliances are picked by the kitchen designer. (In case it matters, our budget is about 10k - not enough for the high range appliances, but certainly nothing to discount either.) After working with GCs and getting estimates from about 7 kitchen places, trust me when I say that you MUST select your appliances first. They basically did not care to help me whatsoever. So I left and have found better luck at a big box store and then at two local appliance stores. read more

Very reliable and responsible. You can always count with the best quality service. From purchase to de the livery is always an easy transaction. I Recommend them to all my friends and family and to anyone who needs their help. read more

Never had such a smooth delivery. Great service from both, Stella Trucking and Gringer & Sons. Congratulations ! I'm now at peace with delivery people! Until the next one ! read more

ANOTHER BAD REVIEW !!! I bought a brand new FRIEDRICH AIR-CONDITONER in July 2017 . The make and model is not important but I was told the KUHL was the best on the market .... This morning we had water spurting out and Hot air coming out . It seems it may not working anymore . Its such a new purchase I have the original instructions so I found out from the 800 number I am out of warranty . Sitting at Gringer &Sons this morning I asked if I bought a new one rather than repair the one in my window , may solve this problem . Yes, no discount given, you must have got a bad one because thats the best on the market, A phone number for a paid service call and a smile was all they wanted to give me . $1,215.00 later I have no confidence in their products , and zero customer service policy read more

Needed to replace a washing machine with a specific brand/model. Gringer & Sons to the rescue. Not only did they have it in stock; the process was seamless. From Marvin (sales) to Vladimir (measuring dimensions etc) to the Delivery Service back to Vladimir for the final installation...very smooth, easy quick process. Start to finish was really great service. We are glad that we could support a local business that's been around for so long. My family has had a restaurant in NYC for 49 years. So it's important for me to contribute to our local family owned businesses. So use these guys for a stress free experience. read more

Sold us a refrigerator a couple years ago. Very expensive--Fisher Paykel. Falling apart just a month out of warranty. Of course Gringer washes their hands. Guess they sold us a lemon because we didn't get extended warranty from them. Will never buy from them again. read more

Thank god for these amazing people at Gringer. Total miracle workers. Absolutely the best pricing in town, they tracked down our dream appliances for us. They made it easy. We've shopped for appliances before and this is a night and day difference. Really a terrific job. I couldn't be happier. read more

Had an ok experience calling and ordering the fridge I already knew I needed. The ordering process was easy, fridge came 2 days later. They really nickel and dime you though, fee for COI, fee for delivery, fee for take away, fee for the water hook up to be canceled... The office manager who was emailing me has never heard of punctuation and needs a greater grasp of the concept of tact. That said, she got everything taken care of quickly and correctly. Fridge is working well and was in good shape when it arrived. read more

Gringer and Sons. Honestly I don't know where to start. I walk in there are 5-6 guys sitting at desks ignoring me while they talk to each other. I ask them for the person I had chatted with on the phone. They say he is busy. After waiting 20 minutes I ask if they can tell him I'm here. They tell me again he is busy. After waiting a total of 30 minutes I finally decide to just have someone else help me. I had a bunch of questions but he only seems interested in selling me Electrolux. He's not listening to anything I'm asking him. Then I find out that instillation and delivery to Brooklyn is over $500. I came in sure I was going to hand them my credit card and walk out with a washer and dryer. I've never been unsold so quickly in my life. I also had the distinct experience that being a women was an issue. All the people in the store that were getting attention and help were men or women with men. The other crazy thing is when you google appliance store Manhattan they come up in ads every time. This place is spending a ton on advertising but seem to have no desire in providing even baseline customer service. I went with another store that was fantastic. read more

Last week, in the midst of the Covid 19 stay at home order, both my primary and back-up refrigerators broke within a day of each other. I felt overwhelmed. Based on the strong recommendation of a family member, I called Arline at Gringer & Sons and took a leap of faith and put myself in her hands. She was nothing short of amazing. First Arline guided me through the measurements needed to begin the selection process. Next she did her research and quickly got back to me with recommendations. I researched the models Arline recommended and they were perfect choices, highly rated refrigerators with the specifications I needed. The prices were significantly better than any competitor. I placed my order for 2 new refrigerators. Delivery was fast, efficient and smooth. Overall, this was an excellent experience. I highly recommend Gringer & Sons. read more

They were ABSOLUTELY AMAZING! Our refrigerator broke down during the week of the curfew and pandemic here. There were no refrigerators to be had anywhere. Even Home Depot said at best 3-4 weeks and no one was doing installations. My daughter suggested calling them and within 2 days, they delivered and installed the one we wanted in our tiny galley kitchen They were so professional and safe. Pandemic, Curfew and Heat Wave All at Once. I highly recommend them read more

We ordered our oven a couple of months ago and expected a much later arrival... Sooooo glad it came sooner - it looks GREAT and the delivery guys kept me well informed of their arrival time. Once here, they were great to do the unveiling. It's now installed and looking sooooo goooood. Much gratitude! read more

I have purchased from Gringer & Sons my appliances since 2007. I needed a replacement Dryer this month and the service was impeccable. I got a quote within 2 days, I ordered it after exploring my options as they had the best price. The delivery process was seamless, and they have a wonderful app that updates you with the driver's location so you can best predict when they will arrive. Very impressive customer service. read more

I had done quite a bit of research on outdoor BBQ gas grills and decided on a higher end model by Napoleon. In the NY metro area Gringer's checked all the boxes. A knowledgeable sales person, timely delivery, assembly, and removal of my old grill all at a fair price. Everything worked out as promised and I couldn't recommend them more highly. Ask for Mr Lewis Schenker, he's their expert. He knows his stuff and is straightforward with no sales pitch. read more

This place is a joke. Worst customer service hands down. I have been waiting on a replacement part for OVER A YEAR, while I call and they keep making up weak excuses as to what is going on. TAKE YOUR BUSINESS ELSEWHERE. Big box stores have better customer service. Will gladly shop at Lowe's, Best Buy, anything is better than trying to work with these clowns. read more

JERKS!! My boss had purchased appliances here and when the asshats at Gringer called to arrange delivery, they told me that they hadn't charged her a fee for removal of her old fridge. Since she wasn't there, I used my debit card (knowing I'd get it back from her) for the 35.00 fee. Fast forward about four months. I go to the ATM to take out some cash and gee...not working. I go to my bank's ATM. Insufficient funds. WHAT THE HELL? I go into the bank. I have no money and am in fact, over $500 in the hole. I think I might have had a stroke right there. I come to find out that Gringer tried to use my debit card to pay for someone's 15K in appliances. They kept running different amounts (15K, 10K, 5K) until they managed to take 1,000.00 out then my bank (they're dumbasses, too) shut my account down. In the meantime, all the legit charges were bounced. It took over a week for Gringer to A) admit they made a mistake and B) refund me my money. I reported them to the BBB as well as to Mastercard. When the manager found out I did that, his exact words were "if I'd have known you were going to do that, I'd have made you go to court to get your money back!" I will NEVER use these scumbags. I don't care if I needed an iron lung and they were the only retailer in town. Fuck them. read more

In the past this was a reliable place, where I have bought countless appliances: Washer/dryers. stoves, microwaves. I went in a few weeks ago as I needed a new refrigerator. Two men were sitting at the desks in the rear. I had the misfortune to deal with Marvin Schachter. Marvin, a know-it-all sort of man, immediately told me without even checking, what I wanted didn't come in the size I was looking for. I told him I'd gone on his website and found it there. He checked it did, but he didn't like admitting this. He then said that it wasn't in stock. I asked him when he'd have it, He didn't know. I asked could he check and call me, He grumbled that he would. He wrote down my name and number sloppily on a piece of scrap paper with lots of other haphazard writing on it. He never called me. I called him and left a message and my number asking about the refrigerator's availability, and reminded him I'd been in the week before. He never returned my call. He was a hostile man right from the start. He made me no longer like, or more importantly trust ,Gringers. If people can't be pleasant and helpful they shouldn't have sales jobs. Especially not today, not in this economy. I went elsewhere. read more

I needed to remotely assist my daughter who lives in NYC with replacing a through wall air conditioning unit in her apartment. Of the 4 companies I called Gringer and Sons was the only business that was able to communicate all aspects of the job needed for our job. From sizing the unit, delivering on an off schedule day, installation of new unit/removal of the old and putting together the needed Certificate of Insurance requirements. No hitches, a clean and timely installation and courteous and professional employees made it easy to get the job done. Thanks to Ravi and everyone else who helped. read more