Staff is so friendly- helped me find solutions to all the apartment issues I was trying to treat.

My daughter is New to the neighborhood, they have Nicest employees, plus they have everything!!

Really efficient and friendly service - no need to feel confused at all once you enter the store! I picked up an online order for my friend last month and it was super easy. I was in and out in less than 2 minutes. Yesterday I went to pick up a fill valve and the employee at the counter immediately asked if he could help with anything right when I walked in. I showed him a pic and he directed me straight to the back where another employee helped me pick the item from the shelf and once again I was in and out in 5 mins. Staff are really easy going and make the store manageable to navigate. Thank you! read more

Located on First Avenue Ace Hardware is ideally situated for the residents of Stuyvesant Town. Of course they have many other neighborhood customers that also frequent the store. A lot of products are available from Benjamin Moore paints, games for children, gardening supplies to a multitude of cleaning products. I was in search for Bluette which I used to buy at Essex Market but after the pandemic was no longer stocked there. Here Mrs. Stewart's Concentrated Bluing was similar and I was delighted to finally find it. This is a product that I like to use for sheets and towels. Bottles of Soft scrub are sold for $4.99 which is the cheapest I have found. Keys are also cut here although one will be questioned if one stays at Stuyvesant Town as that's forbidden. Employees here are friendly and helpful taking customers to show them where the product is located. read more

Brickman's Ace Hardware Lower East Side - Ace Hardware - Hardware Stores Near Me - New York, New York

Stopped in to get a key copied on a Sunday afternoon; service was quick and professional, excellent price- the key works, no complaints!

Horrible interaction with a cashier on 9/23 around 2pm. This place used to have lovely helpful associates. It was always a pleasure to visit. After this encounter I'll be going out of my way to shop elsewhere. read more

I bought small desktop fan from this store then flew out of town for 6 weeks. (Maybe it was $40???? I do not know because I did not even look at the receipt). When I returned to town yesterday I decided to return it and get a larger floor model on AMAZON. I go to the store...they said no returns on fan. FINE. That is their policy, which they said is due to people buying, using and returning. I look at them and say nothing....proceed to look for something else in the store... NOW. They way the old man said all this to me was NOT FINE. RUDE. This guy should not be in front of any customers- he should be put in the deep back, or downstairs, far away from paying customers. Anyway- I return home to open the fan since I am stuck with it- and I open it and it totally looks used or damaged. See pictures. I walk back to the store to tell show him the irony of not accepting fan returns (he said because people could use them and then return them)- because they clearly sold me a damaged or used fan. He yells at me- they did not sell me that fan in that condition. I shop at this place all the time before this. THEY MOST CERTAINLY SOLD ME THIS SCUFFED UP FAN. I tell him I am not even asking for anything. I am just returning to show him the irony of the store policy. He again yells at me that they ABSOLUTELY DID NOT SELL ME THIS FAN. THEY ABSOLUTELY DID SELL ME THIS FAN IN THIS CONDITION. AND WHEN I RETURNED IT, IT HAD BEEN OPENED FOR THE FIRST TIME FOR ALL OF 5-10 MINUTES. ENOUGH TIME FOR ME TO OPEN IT AND ROUNDTRIP BACK TO THIS STORE. As much as I shop in this place and as much as I have spent here. I assure you- this was not worth losing this customer over the accusation that I lied about this fan. I will take my business elsewhere from here forward. I left the fan with them. This is how much this was NOT about the money. It was the principle. The poor product quality. The accusation that I lied. AND THE HORRIBLE CUSTOMER SERVICE. 0/10. Go to another location, where they treat customers with respect and don't accuse frequent customers of lying. No one should be spending their hard earned money to be talked to or treated so disrespectfully. read more

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I work in the neighborhood and often stop by this store to get materials for different projects because it is convenient ButI am never shopping here again. Bought a saw blade on the recommendation of one of the employees and wasn't sure it would work. I was assured by the associate that I could return it if it was unopened. Packaging was slightly damaged but it seemed fine so I figured give them the benefit of the doubt as a small business. The balder was the wrong size for my saw so I brought it back 3 hours later UNOPENED and in the same condition I bought it and was told that it was opened and could not be returned. I was talking to the same person who sold it to me. Turns out that associate is (supposedly) a manger and got confrontational with me when I challenged his assertion that the product was in the same condition I bought it in. (Still unopened). read more

These guys are always super solid to me. I ordered 20 gallons of the wrong paint (totally my fault). The manager, LP, empathized and gave me a discount and mixed the corrected paint in a rush. Great neighborhood store! read more

This is the best hardware store in the neighborhood. I've been here a few times and It would get 5 stars but one guy doesn't know what he's talking about and was dismissive but he went to find someone else to help me and that guy was completely on point. All other times everyone's been super helpful. So if you get someone who isn't, try someone else. It's not Home Depot but it'll do for closeness, and definitely better than the other choices in the neighborhood. read more

Very helpful and friendly staff! I always appreciate the assistance in whatever I may need. From key copies to window fans, the staff is the most helpful and I always choose this location over any other! Thank you! read more

I just want to say how incredibly thankful I am for this store. I am a single woman who lives 2 blocks away and needed an AC for the summer. At no extra cost they delivered it! They were so kind and I will forever be grateful for it. read more

This is an ace hardware that has everything big and small. I only needed some small stuff to fix a couple things where I was staying for a few days, but they had everything I wanted. Friendly staff who knew where everything I wanted was. Highly recommend. read more

Like the neighborhood, this place has changed a lot and not for the best. It used to be a great experience to shop there but after my last interaction, I'll be ordering off Amazon. read more

Very friendly service, had a product that proved defective and they didnt hassle me at all for the refund.

So I'm a little late but a few weeks back I came in to the store with my husband and we couldn't decide what color we should paint our extra room. Thanks to Justina or Justine I Can't remember the name exact but she was great such a help and her spirit was amazing . I would definitely give her 5 stars thank you so much Ace family and thank you Justina as well . read more

Friendly staff who can answer any of your questions. Will be back again! Definitely recommend.

The help is friendly, and willing to assist! Purchase was brought to the car. He was wonderful. Even offered drinking water!

This place is clean and the staff is really nice and helpful. Definitely a great neighborhood hardware store!

Brickman is the hardware store I go to when I need real hardware stuff. They're a place I know I can trust to cut a key--and do it right--and if I have a question about a repair I have to make or an adhesive or a solvent, I can ask here. I asked my roommate if he had any anecdotes about Ace (he calls it Ace,) and he said, "No." They're just a good, reliable hardware store; he's the one who builds stuff, and it's his cardinal hardware store, too. read more

Brickman's Ace Hardware Lower East Side - The storefront. - Hardware Stores Near Me - New York, New York

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I love hardware stores. Every time I've been in here I have had very good service. Convenient East Village spot. Walking in I'm always asked what I need how they can help. Always found what I needed, if not they order it. read more

Very good neighborhood hardware store. Staff is very friendly and helpful. I needed plastic wrap to throw out a mattress, and they already had pre cut rolls behind the counter. Fit perfectly like they said. I appreciate that they are thoughtful enough to carry stuff like this and save ppl time and money. Definitely prefer giving them my business than buying stuff online. read more

Crazy overpriced! They shamelessly hustle PCVST residents on window air conditioners. Best Buy's price for GE unit: $319. BRICKMAN (Ace) = $700 + $100 delivery + $50 tip AND NO HAULING AWAY w/ proper RECYCLING of OLD AC!!! For 900 bucks, I wanna know my old AC isn't tossed in a landfill. Sickening. read more

Extremely helpful and intelligent staff at this well-run store. Neighborhood stores are hard to come by but this one meets the bill -- they take time to think with you about the hardware problems that need solutions. When I mop I bought was defective, manager Annette in particular helped me figure out what was wrong and find a better replacement. Long may they last! read more

Really fantastic selection. Probably the best hardware store walking distance in the east village. I come from close to Union Square to this one. And the folks working here do know their stuff. read more

This store has EVERYTHING and more! From their merchandise, selections, prices and most courteous staff this is the store you should make your "go to place" for ALL hardware needs. Most recently I had a free price quote from a popular window treatments store that was absurd! I THEN went to Brickmans and not only do they give you a FREE measurement AND quote for window treatments, specifically faux wood cordless blinds, but they also beat the "popular" windows treatments store quote and BRICKMANS cost was LESS THAN HALF THE PRICE of the popular windows treatment store -and yes Brickmans INCLUDES THE INSTALLATION! BRICKMANS IS AMAZING!!! read more

This is a good hardware store. The staff will help you find what you need, because the place is a bit of a maze.

Super helpful and nice! Does get busy after 5pm. Standard prices overall great local hardware store

I had the one of the nastiest customer service provider "help" me. I need it a blind for my window came in here to a rude awakening a guy name "Lesly" or "LG" was in the counter as I approached. The blind was missing a piece that I need it to I was asking for help then he asked me with a spicy tone of voice to go home and measure it. I kept to my errands and decided to go back later that afternoon. I had taken the measurements and had them with me. I reminded him that I had been in the store earlier on that day to which he replied with a rather loud voice . Rolling his eyes at me and yelling and saying that my money wasn't good there to take my business some where else. I'm a firm believer that good customer service has to be of most important since that is the face of the business everyone sees when buying any place. Ruben, Carlos try to help but your other employees was renuent to sell the blinds to me. I am rather grateful Ruben for your business with this community and the ways I have seen you treat others is amazing but I will not be takin my business to your place anymore. Is a damn shame that tactless people work for a person like you. read more

There's something about independent hardware stores that make me proud to be an American. Or tote around a hunk of wood like Hacksaw Jim Duggan. You rarely see them anymore, so when I have a chance to support a mom 'n pop variety, I make it my mission to do so. This isn't the closest hardware store to my apartment, but they have the best hours. Open early and closed late (for a hardware store), they're usually open when you need them the most. With good prices, a great selection, and friendly faces... what's not to love? read more

This place is awesome. The service is wonderful, they have a really good selection, and good quality. I've shopped hardware shops all over the area (for stuff at work), these guys are my fave. They always make me feel glad I stopped in. If you don't see what you want, ask. Sometimes they have stock downstairs. Highly recommended. read more

Ace Hardware has helped me transform my tiny apartment. The staff here are super knowledgable, not intimidating and have asked the right questions when I'm trying to paint a piece of furniture or hang something heavy (thanks for teaching me how to use an anchor!). They also tell you the cheapest way to do things. Just a 5 star experience! Thanks Ace Hardware! read more

Simply honor your hours. If you say you close at 8p, then close at 8p. I showed up at 7:48 to get some AAA and got turned away.

We bought Christmas lights less than 24hrs before we returned them because they were so bright and they wouldn't take them back or give store credit because they weren't in their original packaging. We had a receipt and the packaging was just plastic (which you had to remove to even see if they worked) terrible workers with an awful attitude. So many lovely hardware stores around this area with amazing people. Do not spend any time or money with this place. read more

Nice neighborhood hardware store with a friendly and knowledgeable staff. Tough to get some of these items in NYC so it is great that they are around. My only knock is they are a little on the expensive side, but willing to pay for the service and connivence . read more

I support local businesses but won't be back to this location. The owner is the rudest man to both consumers like me and his employees. I'll look for another local hardware store. read more

Every neighborhood needs a hardware store with neighborhood know-how and is stocked with what the buildings around them needs. This place is one of those awesome places that literally has everything you need (canning supplies, beach toys, every screw ever made, lengths of chain, paint, yard tools, etc.). And if it's not in this location, they can get it from you from one of their two other stores. As is always the case when moving into a new apartment, we found ourselves needing more than a handful of "unusual" things, and this place was a God-send. Trying to find what you need all by yourself here is a bad way to approach the store. Know what you need, ask for someone to bring you to that aisle, make your choice and you're on your way. We did that twice inside of two hours and i have a feeling we'll be back... read more

I went there to get keys made but no one was at the key counter. A old man with glasses was in a aisle near the counter moving some small boxes. I asked him if anybody is working the key counter. His reply was "yeah, ask the guy at the key counter. Its called a key counter for a reason". I'm just dumb founded by that response. I'm asking him for a reason because apparently theres no one at the key counter...idiot. i go and ask another person walking down the aisle and he goes and intercoms for someone to assist a customer at the key counter. I wait back at the counter and guess who walks over, the old grumpy guy with the attitude. he didnt even make my keys but handed to the next guy who had a slight attitude when i told him about the other keys i had to make. Well if you have questions for people, be careful who you ask because you'll get a smartass/stupid response. Absolutely unhelpful here... read more

Rude Employee's that lock the door's over 10 minutes before close - I went in to get a plunger for an overflowing toilet and the employees refused to let me in even though they were still open for business. It would take less than 4 minutes to get a plunger and get out before "CLOSE" read more

I came in here to get 3M Scotch plastic window insulation. I called in advance to find out what time they were open and if they carried the product. Answered on the first ring and were very friendly. Helped me find the product I needed quickly and a quick Google search indicates the price was right. It's too bad I don't require the services of a hardware store more often. Installing the window insulation on the other hand... let's just say that I perpetuate certain stereotypes about women that I would rather not elaborate on. read more