I give Garber's Hardware four stars even though I find nothing negative about it. I went there yesterday on January 4, 2025 to get replacement screws for my computer office chair and the owner checked and found 'em. Cost was a very reasonable $3.45 for four screws! This is a dependable business in the West Village and so very needed. read more

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Got what I wanted - a small, cheap, accurate thermometer that is suited for indicating the temperature in my apartment ... (so I know whether the landlord is sending the right amount of heat up). Not just that - it is a veritable antique : an object with a wood frame, a glass tube with mercury in it, .... and that's it! No batteries (requiring replacement), no inessential electronic gadgetry (radiating electromagnetic pollution) - just the basics : like, "What is the temperature here now? read more

When I moved to the area and needed help putting my place together Garber was the go to hardware store for everything, they really have it all and are a lovely family owned business. thats been here forever. read more

Great service. excellent support. i purchased a few doors from here and the quality of them were strong and beautiful. the staff is extremely helpful and made the buying process a breeze. i had a great experience i'm sure you will too :) read more

Staff is so incredibly nice and helpful. Great service and great selection of..everything you need to outfit a new apartment! This place has been a life saver read more

I was sad when our Russian hardware store up the street, closed a few years ago, but we switched to Garber and everyone was nice and helpful, they had a good supply of things, so Garber became our new hardware store. Well, I just came returned from there. One employee was so rude to me - actually went out of his way to be rude - that I will never go back. He seems to be new; at least I haven't seen him before. They are renovating, so maybe it is under new management that doesn't care about hiring staff who have communication skills and follow common courtesies. This is a sad but true business lesson: customers don't like to be put down by surly employees; it doesn't matter how good your products are or how many great experiences the customer has had in the past. I will find a new hardware store where they treat people with civility. read more

Excellent service! Knowledgeable, and courteous Staff. Clean store, well stocked and the prices are in line with the much larger hardware stores in Midtown Manhattan. read more

The most unhelpful owner. I'm not sure why this guy even bothers running the place he seems miserable. The only times he seems willing to help is if he's smoking pot out front, and even then he doesn't know how to smile. read more

Lots of things to buy here, but when I asked for a C-wrench the worker gives me the line, "if we have one it's over there." Meaning "it's not there and I'm getting the short end from my boss" which is why I'm leaving the review. No C-wrench to be had for love or money. Bottom line: unhelpful staff, and surprisingly incomplete inventory. read more

Whether you need garden supplies, spray paint, critter traps, keys cut, cleaning products, or some guidance on how to complete a urbanite's home project, this Chelsea neighborhood hardware store has it all. Not to mention a cute dog and treats for yours. Walking through the front door, it always feels like there is a world of possibilities lining the shelves. And when I leave, I always feel like I got answers and am ready to tackle the project at hand. The staff is efficient, knowledgeable, and friendly. This hardware store is proof that shopping small doesn't mean limited. read more

They are the best. They spent time to help me find the correct repair parts. Total purchase was about $2 which saved me from a replacement that would have cost $100 read more

Great neighborhood hardware store . Owner Nathaniel went above and beyond to provide great customer service! He helped me in a jam resolve electrical issue for a very important project for work. He truly saved the day! I called five other hardware stores and no one cared enough to ask the right questions to help me. His qualifying questions and thoroughness were great examples of good customer service and good best business practices of showing caring and kindness!! Highly recommend this store for all your hardware needs!! read more

Tha place is amazing i always get what i need here and tha owner said he could replayed back well u can replay here google doesn't allow u to comment what tha owner says , well anyways tha place is really nice and friendly , i wish tha place was super busy at all times. i hope i can get some paint from them one day on a good price ;) read more

Great hardware store. Whenever I need something that no one else has or is aware of Garber has it. Perfect for the -do it yourselfer-, or professional. read more

BEST HARDWARE STORE IN THE NEIGHBORHOOD!!! AMAZING!!! They have everything from cables and tools to Mrs Meyers hand soap and all at reasonable prices. The team is lovely and super helpful. Also - they have a sweet store dog. Love this place and it's a fabulous addition to the neighborhood. read more

This hardware store is near my office and we need stuff to fix broken items here and there way too often. The staff here are very friendly and very helpful. They have a LOT of stuff in this not too big store. The owner's name is Nathaniel and he's super nice and always friendly. Please shop at this independently owned hardware store in Chelsea! read more

These guys could not be nicer, more professional, more helpful, or more anything. Fuck Home Depot where you are lucky to find anyone period, but particularly one that is helpful or knowledgeable. This is the place you want to come when you need anything hardware related. read more

I had a stripped screw and came in to get it fixed, one of their employees had it out in a matter of a minute. I asked him how much and he refused payment. I can't recommend Garber enough, so helpful and polite. I really cant find enough good things to say about this store! read more

Came here because we needed help putting a table together. Employees were super helpful, assembled the parts we couldn't do on our own, and set us up to finish the project. Can't thank them enough for their support. Also bought a super cool screwdriver here, so come shop with these nice folks! read more

I am so glad to have this hardware store around the corner from our building. The staffs here are always super helpful and nice. I no longer have to walk all the way to home Depot for simple household hardware. read more

Had them duplicate a basic house key. Did not work. Went back, another employee made a key & said " try this one". No apology, & the new key did not work either. Incompetent morons. AVOID read more

Great new hardware store in Chelsea which was sorely needed. Had stopped at the other hardware store a few blocks up first and when they couldn't help me I looked on Yelp and saw that there's a new Hardware store in the neighborhood. I just needed a cap for a kitchen pipe, had a picture of the pipe and a description of what the repairman said that I needed and the lovely guy behind the counter had just what I needed!! What a pleasant trip to the hardware store. I've been won over. Will never go to the other hardware store (or the Home Depot) again if I don't have to!! Highly recommend. read more

This store is the best. Aside from the selection, the people that work there are extremely knowledgeable and helpful. I went in with a problem and they gave me a solution that even I could do! Love it!! read more

This is the best damn Hardware store there is! The staff is knowledgeable, friendly, and helpful.

GREAT new hardware store in Chelsea. So happy I don't have to make the trek to Home Depot anymore. These guys are incredibly friendly and give great advice for jobs around the house. Happy to have this place in my neighborhood! read more

This place is amazing! I had a stripped screw and had other hardware stores telling me it was impossible to fix then brought it to Garber and they did it in a minute!! Very happy with this place! read more

Great establishment. They had exactly what i needed and also gave me a free hat because it was snowing and I didn't have one! Awesome customer service and prices are reasonable. read more

False Advertising and terrible customer service. Would not use. I live in the neighborhood and from now on will be walking to Chelsea Hardware or Kove Brothers. Garber posts that is a UPS Access Point, and advertises as such. However they refused to accept a package (about 20 inches by 20 by 20) saying it was too large and made no effort at accommodation. I realize this is not their primary business, however, it is a part of their advertised business. read more

These guys are really nice. Let me use their drill while I was traveling and had a weird problem with my bag. Super helpful and friendly.

It pains me to say this, but after many years of giving Garber my business it's time to find another local hardware store or (gasp) walk the three blocks to Home Depot. They've simply lost their edge on customer service, particularly one guy who's behind the counter a lot. A month or two ago I saw him essentially tell an elderly woman that she was SOL after a malfunction with the key machine despite not sign up that the owner of the machine is responsible for all problems. Follow that by a recent experience I had when I walked in with a bulb I needed replaced, the guy shoved one in my hand and said "this is what you need", and when it in fact wasn't refused to refund it because it was opened. Not something, mind you, that I picked off the shelf and when I did it myself the second time in picked the correct bulb---wasn't that complicated. So for a $1.50 key and an $8 bulb they likely lost two customers. Nickel-and-diming is not good customer service. My 85 year old father owned a small business for 50 years and was focused on great customer service the entire time. I feel like he could teach these folks a few lessons. Sorry to see you go......... read more