Why I won't be back (message for mgmt):…read more I've been a customer for years, made a loyalty account last year, and have spent thousands of dollars on paint over those years. Went in today (8/10) to buy some paint for a small (& cheap) project. After I selected my color, I went to the rep (Eamon) and asked for the cheapest flat-sheen paint they had in a quart or gallon size. Eamon proceeds to pull Emerald in a quart size off the shelf and tell me this is the cheapest paint aside from their samples. I didn't bother to let him know that that *I* knew that Emerald is the most expensive line per oz. At ~$22 a quart, a good rep, knowing the circumstances of my project should've recommended a gallon of Captivate (or literally any other line) which is 4 bucks more for an *entire* gallon. And no, there wasn't a stock shortage -- I checked out what they had when I first walked in. At this point I asked if I could purchase two sample sizes instead, and after looking at his stock of 6 tells me he can only sell me one. I informed him that the last week I purchased 3 samples when there were also only 6 with no problem, and so he lies and tells me this is a store policy and shrugs. Either have the policy posted, or sell your stock. Considering I've purchased many multiples of samples from SW in the past, I think it's bs. I have also never had a store tell me they can't sell me the product they have in stock. Super weird and uncomfortable interaction overall. Feeling like I was being cheated out on price, and then fed a bullsh*t line about store policy so he could save face. First interaction with Eamon, I'm sure he's an okay guy, but needs a training on customer service. Won't be back and will bike over to a different paint store for this project and for others. There's so many paint brands nowadays! ----------------------------------------- If you want to still go...What I like about this store: - Of the reps I've encountered, they give you space to explore the color cards at your leisure and don't hover. Avoid Eamon though. - It's a few blocks from where I live and I believe one of the only paint stores on the west side (vs. F&B or BM on the east). - Good hours, open on time - Always have the line, sheen, and size container that I want - Cashiers always have the coupon codes ready to scan (if you forget) - They'll happily look up your past purchases in case you forget a paint color name (which I do all of the time)

ordered online 2 days ago what I needed for pick up today. Painting starts tomorrow at 9am so i…read moreneeded to have everything in place by then. Called ahead when I hadn't heard back and Felicia said she was with other customers and the order hadn't been started yet. As it was Sunday I needed to get it together ASAP in case i had to go elsewhere to get what I needed I went in person. Years of customer service has taught me that phone and internet fall behind live clients. Felicia was lovely and patient with my near freak out and got it all together with the changes I decided on. She also confirmed how much paint I would actually be needing. Though she was great I am concerned that the order wasn't put together the day before in case she *was* busy and couldn't get it together in time. *district mgr just called to make sure everything was fine.

This place always seems to have whatever I need. I'm not the most comfortable person in hardware…read morestores, and often have a hard time describing what I need, but somehow they're always able to help me! Over the years I've gotten screws, hooks, sink pipes, and basically every supply I needed for painting my hallway and bedroom. They're really friendly, helpful and attentive. Most of my trips in are usually 5 mins or less, they're that good!

Was super helpful and found everything I needed in less than 2 minutes…read more Purchased: packing Tape Rubber Hammer

Needed a few 6ft ladders in the last minute and they came through for me big time.Thank you…read moreguys.Great store.

Just a thank you for the great experience working with Christine Daniels, design consultant. We…read moreworked together to create a terrific package for shades for my new apartment. She kept me informed as we progressed through the path which included back delay on one of my shades. The finished product was exceptional including the spot on measuring and the wonderful installation process. Thanks to all involved.

I visited twice to have copies of my keys made, and both times, they were done right away. It's not…read morethe cheapest, but it's Manhattan! The staff is friendly, and the service is quick. They offer everything you need for home repairs or even some decor. =)

Do not go down the street. The price is best here. They have a good variety of supplies for the job.read more

My one problem is that they don't deliver. I purchased 12 Gallons of paint and had no way to get…read morethem home. I was willing to pay for a delivery but it just wasn't available. A gallon of paint is approximately 20 pounds. Arrangements should be available for delivery.

Have most paints and other supplies that you would need. Usually pretty good with their…read moreavailability but if not the staffs are willing to help. The staff was friendly and made sure I got everything I needed, as well as trying to find the best possible price range for me as I only needed the paint for a couple of weeks for my installation. Clean and organized store and walkable to the subway station. I would recommend this place

Just finished a mini home makeover using Farrow & Ball, and I'm in love. I went with Treron for a…read moredeep, earthy elegance and Slipper Satin for that soft, timeless glow. The quality of the paint is incredibl-smooth, rich, and somehow both bold and subtle at the same time. Also, shoutout to their customer service team --so helpful, and genuinely kind. They made the whole process easy and even helped me tweak my order last minute without any stress. I know its pricey but Farrow & Ball is 100% worth it. Go for it.

This review is long overdue. I wanted to wait and see how the paint actually held up over time…read morebefore forming an opinion. First - The customer service is the absolute best! I called the store, I'd visited it in the past to check out their wallpaper (some of the patterns are absolutely gorgeous, worth going there just for ideas). The sales rep was very knowledgeable; she explained the differences between products and colors. After reviewing several test strips (I had collected in the past), I placed an order through the Flatiron store. They offered door to door delivery, which was so convenient. I repainted an entire home, three floors, multiple rooms. Since the home was over 200 years old with original details, I needed a paint color that would match the original sense of the home without looking too outdated. I must have gone through 300 different paint colors, I did Samplize, tested the paint on the actual walls, checked the LRVs, under different lighting (because a paint will look one way in direct sunlight but completely different under LED lighting). I think I drove myself a little crazy. I mean how many shades of white can there be??? Dozens! And they all look a little different. Money vs Aesthetics - While I really wanted to save money, the more time I spent with the Farrow and Ball colors, the more I fell in love with them. When I told the painter that I was using this brand he said "it's too hard to use." Skeptical, I asked around. It's not hard to use; he was an inexperienced painter. So I went with Farrow and Ball for the parlor level and smaller rooms and Benjamin Moore for the rest. After a year of heavy use, both paints have held up well. From an aesthetic perspective, the colors for Farrow and Ball are well worth the added expense IMO - particularly for an older home with unique design attributes (small corners, brass elements, original wood tones etc). While renovating one house, I also did a second one with a realtor for a planned sale/rental. I did not use Farrow and Ball due to cost considerations. The other house was modern and modern paint colors were fine. Bonus feature - The coverage from Farrow and Ball was where the brand really shines. During the renovation, a contractor wrote all over a small section of drywall- in black permanent ink. After scrubbing it for 30 minutes, I finally gave up. I allowed the wall to dry and then painted it with 2 coats of FB "all white" paint. No primer, lol, because I was simply exhausted by the whole process. It was a small section of wall but after I was done, someone entered the kitchen and said "nice paint job!" I wanted to say, the credit doesn't belong to me, it belongs to the paint -- the paint is simply magical !

They fixed the wall lamp perfectly, in reasonable time. The cost was pretty much what I expected.read more

I love this place. This place has a heartbeat like no other. As a young independent woman. When…read moresomething needs to be fixed I go to this hardware store. They fix it everytime! they are heros! Sometimes they don't laugh at my joke and it makes me feel hurt but then sometimes they love my jokes so it makes it all better! And they have everything you can ever imagine here. Amazing umbrellas too its like a candy store.

Excellent service. Attentive and knowledgeable: what more can you ask for? Originally spoke to…read moreanother Janovic store by phone, but they were particularly unhelpful so I made the schlep to hell's kitchen. I was glad I did.

Janovic on Tenth Avenue is incredible especially when buying Hunter Douglas products from Pam who…read moreis a brilliant diamond! My husband and I purchased Hunter Douglas Duolite for our living room and bedroom. Pam was knowledgeable, friendly, professional, kind, and the furthest thing from pushy. We put motorized shades in the living room and manual in the bedroom. When we lived in the unit above us we rarely used them so didn't see the need to spend about twice as much for a second set of motorized in there. Both sets are beautiful and well made but there is a part of me that is now kicking myself for not doing motorized in both. The process was stress-free. A gentleman came to measure our windows that open inward and was awesome. A gentleman came by today to install and did a great job and was pretty quick. Are you high risk like my husband or me if you get COVID? Well, they will wear a mask if you ask without giving you a hard time.

I always gone to Lowe's or Home Depot, and even Sear's (before it turn into a dump), to get paint…read more So I was thinking of a new color for my kitchen and I remember there is a Sherwin-Williams Paint store near the job. So I went there for just to get a few color samples to look at. So I didn't need much help , but a Color Consultant was giving another customer the full treatment from in everything you ever want to know about VOC paint.  I didn't see any paint, is it in the back room ?

Charles saved the day for me and my team! He was kind, helpful, and worked swiftly to get all the…read moreright products.

I don't know how this place doesn't have five stars. I've been here several times, and every visit…read moreI've received patient, attentive, and knowledgeable help from Chris, the assistant manager. I had no idea what I was doing or which colors I wanted, and Chris expertly guided me--patiently and thoughtfully--toward the perfect shades that are now on my walls. I absolutely love them and never would have found them without Chris's help. The other employees are also consistently friendly and helpful. Highly recommend!

I spent over an hour on the phone trying to get a quote emailed to me, but they were unable to send…read moreit. I had to go in person to pick it up. The issue started when I asked, "Do you speak English?" during the initial call (as there seemed to be a communication barrier). When I arrived to collect the quote, the employee (Danny, who appeared to be a manager) was still upset about it. It was obvious from his expression and tone--he even commented, "So that was you on the phone." I immediately apologized, but he couldn't let it go and focused entirely on that instead of helping with the quote or providing good service. He asked someone else to print it out rather than handle it himself. This level of unprofessionalism from someone in a management role is unacceptable, especially in a retail environment where customers are simply trying to buy paint and supplies. The focus should be on the customer and the store, not holding a grudge over a single question.