The WORST store in New York. A couple of years ago I went and had a key made and it didn't work and the jerk owner said he was the best key maker in town (Uh. No. That's Greenwich Locksmiths on 7th Ave S) and said there was no way the key didn't work. It didn't. I left it with him since he refused to give mw my money back and the key didn't work so it's not like he could use it. I've refused to go in there even though it's right next door since then. Until today. That guy is THE WORST. Everyone in the neighborhood talks about how much he sucks and that we all walk the extra block to Garber, but man I forgot how much I hate that guy until I ran in today. Do not shop here. They're horrible people and it's way more expensive than the good hardware stores. (Also their address is wrong. Presumably to confuse people who want to write bad reviews. It's on 9th Ave just south of 25th.) read more

This is a great place , they are very helpful and assist u , wen u need a help or a question. i have to say they have everything and it's one of them places that u have to find , because inside is so good , whatever u need they have. Overall u should go here it is really good i will go here 1st before anywhere wen i need something . read more

Great place to buy what tools and parts if your working on something. Around the house they guys there are very friendly and knowledgeable it's a small location but they are jam packed with items read more

I love this place, it's overwhelming with inventory. I esp. love the Russian dolls in window. I visit the store whenever I come to NYC, to have a lively conservation with the owner, who has a great sense of humor! read more

Really bad customer service. I've gone in before, and had pretty okay experiences but this week I went in (with two babies) at 6:54pm. The guy behind the desk didn't seem to want to help and became very impatient and started kicking me out of the store because he had to get to HIS children, which is understandable. I was trying to buy a utility knife but needed to make a $10 minimum to use my card and he wouldn't let me pick anything else up. He also noted that he sent in his report already so he wouldn't get paid for the sale for that day anyway. The other man in the store didn't say much, though he confirmed which kind of tool I needed. Doors should be locked at 6:50 if you don't want to take a customer at 6:55. Furthermore you should tell the customer you're closed before they enter, I had no idea the store closed at 7. Had he said he was closed, I might not have ever found out how rude he was and continued to shop there. Go to Home Depot or Lowes a few avenues over, if you actually want help, or a store that follows their hours. read more

Great little hardware store. Helpful and smart staff. It's on 9th Ave between 24-25 not on 25 Street. read more

Purchased 2 items here on a Monday. Was unable to use them so went back the next day on Tuesday to return them, unopened in their packages. The man at the counter thought about it for a whole minute and then said no you can't return them because you paid with a credit card. I pointed out the return policy clearly outlined in a sign on the counter. It made no mention of such a rule and I've never heard of such a policy. I'm convinced it was made up on the spot so as not to allow the return. Disgusting. read more

Chelsea Hardware is a great neighborhood store. It is convenient and the customer service is excellent. The owner is very friendly and they have their customers best interests in mind! I've always had positive experiences and they have been around for such a long time- good and reliable service! read more

Amazing service. A small business to support. So friendly, personable, honest and helpful to save money. The shop man even offered to help with services at my apt when he was available. The padlock on the window of my new place had no key, so he offered to help me cut it off. Told me exactly how to accomplish the projects I came in seeking tools for and made copies of my keys right on the spot in 5 min. Such a kind and great shop owner. He is Russian and very knowledgeable and has pictures of his kids my the check out. An amazing hard wear store. Small and unique. read more

Excellent store. Always friendly. Good selection and prices. Real neighborhood store for many years. Recommended to all

Looking for a brand of glass glue, stopped by here given great Yelp. Lady behind counter offered me various glues, but not the brand recommended by www.thistothat.com, so she said wait for the guy, he's coming. He arrives, repeats my request with accent & incredulous look and tone, as if I had just asked him if he carried pink giraffes. really, it's a known brand. Left without getting anything on my list. Really, don't ridicule your potential customers. A "sorry we don't carry that, can I suggest..." would have been more beneficial to us both. read more

Very friendly and helpful. The store is cluttered so it was hard to find what I needed on my own, but staff was more than happy to help me find it and to answer any of my questions. I would recommend this hardware store to others. read more

Fantastic shop. Very friendly and knowledgeable staff. The shop keep showed two different sets tools and the reasoning why one was more then the other. read more

This is where you should go if you want to ripped off and treated disrespectfully. Both employees I encountered were rude, and un-professional. How they stay in business is a mystery. This was my third bad encounter with poor results each time. I don't bash establishments often. But in this case I felt three incidents of rudeness is enough. If this doesn't sway you. look around and ask why all of the product is covered in a layer of dust and bad attitudes. read more

Copied a key for me at a reasonable price. Small store but a good selection.

Chelsea Hardware is great! I would describe this store as having "Everything!" So, yes, you may need to ask help locating something unless you are familiar with the layout. But, the guys are so friendly, you can ask them anything. Plus, their prices are reasonable/comparable. If you are in the immediate neighborhood, it beats going all the way to Home Depot for something nominal. If I need something right away, I go to Chelsea Hardware first! read more