The selection is very good, prices comparable to other places. The service is outstanding. They…read morehave helped when I had questions about what products to use and how to solve various problems.

Jordan answered all of my questions by phone and was even kind enough to set aside what I needed…read morefor my girlfriend to pick up! They're always nice here and prices are fair.

They fixed the wall lamp perfectly, in reasonable time. The cost was pretty much what I expected.read more

I love this place. This place has a heartbeat like no other. As a young independent woman. When…read moresomething needs to be fixed I go to this hardware store. They fix it everytime! they are heros! Sometimes they don't laugh at my joke and it makes me feel hurt but then sometimes they love my jokes so it makes it all better! And they have everything you can ever imagine here. Amazing umbrellas too its like a candy store.

Buying a toilet seat is never a glamorous errand. It's not the kind of purchase that stirs the soul…read moreor inspires dinner party conversation. But if you must embark on this deeply humbling retail journey, Upper West Side Hardware is the place to do it. Tucked into the charming chaos of the neighborhood, this hardware store offers more than just screws, paint, and oddly specific plumbing bits--it offers genuinely great service, and a surprising amount of grace for those of us who clearly didn't measure the toilet properly. We bought the wrong seat. Classic mistake. The kind that whispers, "You really should've Googled that." To their credit, the staff gently reminded us the item was non-returnable. But then, in an act of rare retail compassion, they let us exchange it anyway. No eye rolls, no sighs of hardware judgment--just a kind, quiet swap and the unspoken understanding that sometimes, life is just... complicated. The store itself is well-stocked and surprisingly organized, considering the usual "organized chaos" aesthetic of local hardware shops. It's not cavernous, but it has everything you need--and probably something you didn't realize you needed until you saw it hanging on a peg. In short: Upper West Side Hardware is a neighborhood gem. Whether you're a DIY savant or someone just trying to make your bathroom slightly more functional, the staff will treat you with patience and a touch of mercy. And in New York, that's worth its weight in toilet seats.

These guys are great. Incredibly helpful. I had to cut a padlock off of our storage locker bc we…read morelost the key. So I went to this place to buy heavy duty bolt cutters which were pretty expensive- almost $100. When I told the guy why I needed them, he agreed (without me asking) to loan me the store's bolt cutters. Didn't ask for ID or collateral- just said bring them back when you're done. They knew me as a regular customer but still- this was above and beyond. Most stores would have taken the money. These guys instead saw an opportunity to do something helpful for a regular customer. Now, I'm a customer for life.

We are so lucky to have Garden Hardware and Supply right around the corner. So helpful and…read morefriendly. These brick and mortar stores are gems in each and every neighborhood and should always be visited before ordering something online that will take 3-4 days to arrive and 9 times out of 10 have to be returned.

Best hardware store and people ever. This is my goto place for everything. I stop here first before…read moretrying any other venue. I always say to the wonderful, friendly, helpful, engaging owner: "You have everything." And he always responds: "Almost." His assistant is wonderful, resourceful, pleasant, responsive. Truly great place and experience. Everyone seems happy when they're there and when they're leaving cause they got what they came for and at a decent price.

They have anything and everything you can imagine! And they have great hours, even open on 4th of…read moreJuly! Nice and knowledgeable staff! Highly recommend!

Lots of gadgets, HW items for a tight place. Organized and knowledgeable staff. Did not find what I…read moreneeded but will be back knowing what they have after my visit.

Great hardware store! Found everything we needed, from a stepladder to replacement blades for a box…read morecutter. And the gentleman who assisted us very kindly installed the new blade on the box cutter. Really nice to have this in my mother's new neighborhood. The friendly help was much appreciated. We were tired and cranky, so didn't really explore the store. The sales associate actually found everything for us except the extension cord, which was literally under my nose at the front of the store.

Went here to buy some glue, as we broke some furniture. The store had a good selection of glues…read more The staff was very helpful, but I had the feeling that I was more experienced. I got what I wanted. I probably would go again.

Amazing service. Will definitely return. Manny helped me make decisions about the size and finish…read moreof my cabinet fixtures. He was able to get fixture samples for me that were new and not on display yet.

This store has a great selection of hardware. We needed hinges, door levers and closet handles…read more In addition to the selection, customer service is very important to me, and that's what you get at Elegance. We had to deal with an exchange since the company we ordered from sent the wrong finish and Ali expediently took care of the issue. Andrew is extremely patient and knowledgeable and we appreciated his tutelage on our decisions.

The big guy at counter who I'm guessing is the owner..very rude and annoying..when you ask him for…read morea specific item he always has to correct the way you pronounce it which is unnecessary..if you know the item i'm looking for just say yes I have that item.. improve on your customer service big guy

Outstanding!! The owner is loyal and professional. I've always been able to find what I've needed…read morewhen I visit.