Called to purchase 2 AC's for delivery and installation in a coop building that has strict…read morerequirements for insurance etc. First salesperson was not great. Difficult to communicate with and gave me erroneous information while trying to mansplain. Also quoted me an outrageous price for installation that was more than the AC units! I almost went to Home Depot instead, but based on my previous experiences with PC Richard over the years, I gave them another chance. Called again and spoke with another sales rep who was super competent and knowledgeable. He answered all my questions patiently and took care of the COI's my managing agency required. He gave me a much more reasonable delivery and installation price compared with the first sales rep . Everything went smoothly and I am extremely happy with my new AC's. I guess my advice is to change sales reps if you're not satisfied because PC Richard generally has great ones.

Absolute worst customer experience ever. Bought a $1400 dishwasher and the delivery got delayed…read moretwice, with no one reaching out to let me know. When the technicians finally came to install it, they didn't notice that the drain pipe was cracked leaking. Now I don't even have a working dishwasher and my salesperson (Sal) says they need a few days to figure out if an entire new unit is needed. Sal said he'd give me a call but never did. This has been a huge headache and had I known the company was this crappy, I would've just ordered from Best Buy instead. I don't recommend PC Richard to anyone, this experience has been extremely frustrating and really makes me wonder about the competency of the employees. Update: PC Richard just sent me a delivery confirmation email where the installation technicians forged my signature that acknowledges the delivery was successful. I'm going to be reporting the signature forgery to the Better Business Bureau.

Ask for Charles. He cuts through the BS and gives great…read moreservice. Huge issue replacing a stackable washer dryer in my apartment's closet. They don't make that special size anymore. Charles knew exactly what I was talking about. Told me my options and gave his advice. PC Richards and Best Buy were clueless. I should have started at Gringer!

Could not have had a worse experience with them. They actually get zero stars. And this is just on…read morethe phone. Wanted to buy an over the hood microwave. They asked for the model number of my old microwave. I gave it to this guy named Maurice. He told me the dimensions, which didn't match the dimensions in the manual. I had to return two microwaves b/c they couldn't fit the existing space, so wanted to make sure the next one would fit. I tried to tell him but he just wouldn't listen and after literally one minute, said, "Forget about it. Buy it somewhere else," and hung up. Maybe their business is so abundant that they can be such bastards. I just dodged a bullet. If this is how they act before they made the sale, imagine what they'd be like afterward. Never, ever will I buy anything from them.

My experience with P C Richard and son has always been outstanding…read more I am appalled that people actually don't rate it higher. Sure there have been some issues such as my multi unit order may be out of stock for some reason or other. However, I get Nathan Morales (I consider him my guy) or Assistant Managers (Dean) and speak calmly and nicely to them and all gets made right as soon as is possible. I've been with Nathan since 2015 when Best Buy called me and told me that my new refrigerator could not be delivered on the date they said they would but would have to be thirty days in the future. I ran out to PC Richards, saw Nathan and my PC Richards fridge was delivered the next day. A decade later and I am a loyal customer. This last trip resulted in three air conditions, a mattress (great price BTW), two vacuums, toaster and toaster oven and an iron (who could resist a $14 iron). I couldn't. Love your guys/your stock and your store ... Camille c

AVOID!! Poor installers and poor communication. This company is old and very disorganized. 116…read moreyears of reliability? NOPE. I ordered an AC unit on July 28. I paid for installation $195 and the installers didn't install the rear grill which apparently is a vital piece for this unit to work properly. For a month we were dealing with an AC unit that would blow cold air for 5min then just regular air. My smart plug told me, we paid over $100 just for that device. It took weeks to get a diagnosis, and the another week to get the part that the initial installers didn't take out of the box. On PC Richards 2nd attempt to install the missing part, that person came hours after the expected time at which point he could not install it. Now I have to wait again and take time off work dealing with this hot summer and no AC. Ultimately, we found someone else an extra $200 to install it correctly. For almost a month now, we were dealing with an AC unit that would blow cold air for 5min then just regular air. David Danon was the primary point of contact. He was nice initially so I decided to get the unit and give him the credit for the sale. I probably been on the phone with him over 10 times and he stopped being helpful. I'll likely never buy from this store again. Go with Home Depot or Best Buy and save yourself the headache when buying major appliances.

First of all, when you're an adult you spend money on non exciting shit. Like - 'damn, need new…read moretires' or 'guess I gotta get a new hot water heater'. Appliances would typically be in that space, I think. Like yes there's sexy appliances but it low key hurts for them to break down unexpectedly and then you've gotta replace it ...just not as fun as buying new shoes or a handbag. ENTER Flamtech - I just bought a place and the appliances provided by the seller were fine (didn't match but all somewhat stainless steel) and the fridge jutted into the walkway into the kitchen. I knew I wouldn't find a fridge that with a depth of 24" (with doors) but I searched in vain. Doing it over the weekend, I was resigned to the fact on Monday that I was going to just live with what was there. Jane - resident Flamtech appliance knowledge salesperson badass extraordinaire - had previously sold me a fiyah range and so I was like, lemme see what she can do. OF COURSE SHE FINDS ONE THAT IS 24" without the doors BUT ONLY 27" with!!! An online retailer had the same unit for sale too and not only did she competitively offer a lower price, she was able to get it to me within three days!!! I mean, seriously. She is also helped me get my dream dishwasher and literally stopped me from buying a matching microwave (I have issues with boundaries). I am in love with appliances and Flamtech. Going there for my ACs too and wish I had to buy something else. OBSESSED!!!

I have caled three times as a staff member (Ricky) promised to send me an email containing links to…read more.gas ovens they sell as they are not available for viewing on the floor. No email received. I called two days and later and was told he didn't come untill 11am, left a message and was told he would call me back. No call. The third time I called I said, look if you can't work with me just let me know -you can even text as I had left my cell phone each time I called. Again no response. I think you can guess what has happened . Unprofessional behavior. I don't know what staff do after you purchase something but this is not a good sign.

What a gem of a store…read more Professionals to amateur cooks alike will totally appreciate the selection of products carried here. From knives and kitchen gadgets to tool bags and pans, they do really stock a lot of things you might need/want. As a baker, I literally needed everything. I was in the market for some silicone moulds and of course, this place carries a huge selection from well known brands. The prices are a bit higher than my usual sources but it's literally 1 second shipping so.....I'm down. If I lived nearby, this store would be dangerous.

A bit pricey but amazing good quality stuff for kitchens and restaurants. If your a chef or cook…read morethis is the place to buy your tools.

How have I not written a review for Home Depot yet?! This place has literally countless times saved…read moremy life. Exaggerating but it has grossly benefited my life. Need a new sink head because yours accidentally got chopped off? Check. Need a huge extra strength rotating amazing fan without blades because you have cats and it's a 100 degree heat wave? Check. Garbage bags, cleansing stuff, light bulbs, bug spray, roach bait. Everything a New York city apartment truly needs at your finger tips. They also have a decent selection of plant life to spruce up your place if that's your jam. I will say, almost every time I need help finding something an employee is already attending to helping someone else. Maybe it's a timing thing. But anyway the place is huge (which is unheard of in the city) and its fantastic in every way, shape, and form.

I have to say, this is easily the nicest, most unique Home Depot I have ever visited…read more It's located right in the heart of the Flatiron/Chelsea area and spreads across three beautifully maintained floors. What really stands out is the atmosphere, it doesn't feel like your typical warehouse. The garden section is gorgeous, filled with plants and trees that make the store feel surprisingly airy for being in the middle of a city block. Very impressed by the selection of items being fully stocked in all departments. The store feels more like a "boutique" hardware shop, than what you'd find in a standard suburban location. The service here is top-notch. Giving special thanks to Rachel in Plumbing! Ask for her, she is actually more knowledgeable about the products to fix plumbing issues. Thank you Rachel for fixing my plumbing issue. Unlike some larger stores where you're just a number, the associates here are everywhere. I was asked several times if I needed help, and when I did, they didn't just point me to an aisle--they walked me directly to the product. Even though it's Manhattan, the prices are consistent with their website and aren't hiked up. This store has plenty of self-checkout kiosks, no waits or long lines. If you're doing a DIY project in the city, this is definitely the place to go!

I spoke to Chaim this morning about purchasing a new refrigerator…read more He was pleasant, knowledgeable and was a huge help. I would certainly recommend Chaim when you call to make purchase! Ask for him. You won't be disappointed

I WOULD NOT GIVEN THEM EVEN ONE STAR!!!! I have been a client for over 20 years. Just wanted one…read moredishwasher. Now awaiting it for THREE DAYS!! No lie! First they tried to deliver it after the building was closed (2 hours after the latest "delivery window" quoted.) Next, the unit was wrecked as they took it out of the packaging. TODAY THE TRUCK SUPPOSEDLY BROKE DOWN!!! Still on hold to resolve. So much for the "Best in Customer Service" on their endless hold-line loop. If not delivered tomorrow morning I WILL NEVER BUY ANOTHER THING FROM THEM AND NEITHER SHOULD YOU.

I often have to run errands for my job, and this is one of the stops I end up at. It's such a treat…read morewhenever I go in. They have everything. An extensive selection of lightbulbs to housewares to cute gift options. Each time the staff is beyond helpful. When I go in they immediately ask me what I need. The line is never more than one person long, as someone always hops on a register to assist you immediately. Such a breath of fresh air in a city where most other store employees avoid eye contact to avoid helping you. This store has been preserved in a time capsule.

Boy, my mother would've loved this place. It lacks for nothing, and is prepared to deal with the…read moreneeds of the typical New York city home or apartment. Whether you are cruising the aisles or you have called for help, you are certain to find what you're looking for with the assistance of the extremely knowledgeable team in this housewares shop. you will probably see things there you didn't even know you needed. Believe me, if they don't have it they can get it, and they will see to it that your order is delivered swiftly so that you can get going with whatever project has had you call upon them. A New York institution. Simply fabulous...

I recently purchased a bed at this PC Richard location and my experience was absolutely fine. The…read moresalesperson, Malik, and the manager-on-duty (Omar?) extensively discussed price, delivery, removal with me...Both were professional and friendly. And when a little glitch developed the day before delivery, the store manager handled it to my satisfaction. So...I will certainly consider PC Richard for appliances and furniture (though their selection of furniture other than bedding is limited) in the future. Debated granting 4 or 5 stars, going with 5 because the overall experience was essentially stress-free.

Terrible experience at the East Hanover, NJ store. Although they claimed to price match, they…read moredon't , first I was told the other store was not a brick or mortar or an authorized GE dealer - both untrue. Then I was insulted asking to confirm that I was looking at the same model. I did my homework and it was the exact same serial number. Then I was told the price could be accommodated, but it would come off of a different item I was purchasing. I wait for the sales person to do the paperwork and the price difference was not matched. Claiming the manager could only approve $100 off - very disappointing. I don't know if this was because I was a woman alone purchasing appliances - they got the wrong lady.

Accidentally discovered this grocery store. It has good selection of product. The staff are very…read morefriendly

Pleasantly surprised by the quality of their readymade Chicken Katsu Curry take out meal,…read moreespecially for the price! The chicken and breading was great, the rice was high quality, and the curry was super flavorful and came with potatoes and carrots inside. Lots of variety of drinks too, I got a Mandarin Orange Calpico and it was fire!