Called to purchase 2 AC's for delivery and installation in a coop building that has strict…read morerequirements for insurance etc. First salesperson was not great. Difficult to communicate with and gave me erroneous information while trying to mansplain. Also quoted me an outrageous price for installation that was more than the AC units! I almost went to Home Depot instead, but based on my previous experiences with PC Richard over the years, I gave them another chance. Called again and spoke with another sales rep who was super competent and knowledgeable. He answered all my questions patiently and took care of the COI's my managing agency required. He gave me a much more reasonable delivery and installation price compared with the first sales rep . Everything went smoothly and I am extremely happy with my new AC's. I guess my advice is to change sales reps if you're not satisfied because PC Richard generally has great ones.

Absolute worst customer experience ever. Bought a $1400 dishwasher and the delivery got delayed…read moretwice, with no one reaching out to let me know. When the technicians finally came to install it, they didn't notice that the drain pipe was cracked leaking. Now I don't even have a working dishwasher and my salesperson (Sal) says they need a few days to figure out if an entire new unit is needed. Sal said he'd give me a call but never did. This has been a huge headache and had I known the company was this crappy, I would've just ordered from Best Buy instead. I don't recommend PC Richard to anyone, this experience has been extremely frustrating and really makes me wonder about the competency of the employees. Update: PC Richard just sent me a delivery confirmation email where the installation technicians forged my signature that acknowledges the delivery was successful. I'm going to be reporting the signature forgery to the Better Business Bureau.

I worked with Ravi, who gave me good advice, Stephanie, who coordinated scheduling and delivery,…read moreand with Phillips Trucking and Installation. So excellent selection of product, and good advice regarding exactly what I needed on the buying end. Phillips' installation team knew what they were doing, and they did a kind of complicated install professionally and more than competently. Having a team that knows what it's doing is pretty important, and everyone here did.

In all the years I've lived in East Northport, I had never been to Gringer & Sons - shame on me…read moregoing to larger conglomerations. This store is a true treasurer - especially with the personalized sales help I received from Tom! Besides truly knowing his merchandise, he helped me through the whole process which I have to admit was a tad overwhelming - especially when spending a lot of money. So happy I discovered this hidden gem!

I have had such a great experience with the people who work at PC Richards. They are friendly and…read moreefficient and go above and beyond! I am so happy to have this store in my neighborhood on the UWS. The manager hooked me up with a discount and Khalisah was really amazing about giving a refund for an installation fee when the guys delivered my AC's but couldn't install because of my cabinet. I highly recommend doing business with these people!

I purchased a computer but accidentally ordered the wrong color. Customer service told me they…read moreneeded to cancel the original order so I could place a new one in the correct color. I followed their instructions and made the new purchase. Then I received an email saying they canceled my new order because they "don't send two computers to one household." The first order had already been canceled at their direction, so this makes absolutely no sense. Now they are holding nearly $3,000 of my money, and I have to wait up to five days to receive my refund. This entire problem was caused by the instructions of Mike R.and Greg the supervisor and the poorly handled ordering system. They canceled a legitimate purchase and left me without a computer or access to my money. Extremely frustrating and unacceptable customer service.

I have caled three times as a staff member (Ricky) promised to send me an email containing links to…read more.gas ovens they sell as they are not available for viewing on the floor. No email received. I called two days and later and was told he didn't come untill 11am, left a message and was told he would call me back. No call. The third time I called I said, look if you can't work with me just let me know -you can even text as I had left my cell phone each time I called. Again no response. I think you can guess what has happened . Unprofessional behavior. I don't know what staff do after you purchase something but this is not a good sign.

I just wanted to let everyone know about the great experience I had…read morewith Flamtech. Their prices are competitive with the big retailers, their staff is both knowledgeable and kind and their installation team makes everything smooth and easy. They can order anything, all you need is the items' information. They will have your item to you with record speed. Flamtech is a terrific old school style company that values its customer and shows it in every way.

A bit pricey but amazing good quality stuff for kitchens and restaurants. If your a chef or cook…read morethis is the place to buy your tools.

Excellent customer service. Great inventory of goods. Great location for baking tools at a…read morereasonable price. Definitely coming back!

I have to say, this is easily the nicest, most unique Home Depot I have ever visited…read more It's located right in the heart of the Flatiron/Chelsea area and spreads across three beautifully maintained floors. What really stands out is the atmosphere, it doesn't feel like your typical warehouse. The garden section is gorgeous, filled with plants and trees that make the store feel surprisingly airy for being in the middle of a city block. Very impressed by the selection of items being fully stocked in all departments. The store feels more like a "boutique" hardware shop, than what you'd find in a standard suburban location. The service here is top-notch. Giving special thanks to Rachel in Plumbing! Ask for her, she is actually more knowledgeable about the products to fix plumbing issues. Thank you Rachel for fixing my plumbing issue. Unlike some larger stores where you're just a number, the associates here are everywhere. I was asked several times if I needed help, and when I did, they didn't just point me to an aisle--they walked me directly to the product. Even though it's Manhattan, the prices are consistent with their website and aren't hiked up. This store has plenty of self-checkout kiosks, no waits or long lines. If you're doing a DIY project in the city, this is definitely the place to go!

How have I not written a review for Home Depot yet?! This place has literally countless times saved…read moremy life. Exaggerating but it has grossly benefited my life. Need a new sink head because yours accidentally got chopped off? Check. Need a huge extra strength rotating amazing fan without blades because you have cats and it's a 100 degree heat wave? Check. Garbage bags, cleansing stuff, light bulbs, bug spray, roach bait. Everything a New York city apartment truly needs at your finger tips. They also have a decent selection of plant life to spruce up your place if that's your jam. I will say, almost every time I need help finding something an employee is already attending to helping someone else. Maybe it's a timing thing. But anyway the place is huge (which is unheard of in the city) and its fantastic in every way, shape, and form.

I spoke to Chaim this morning about purchasing a new refrigerator…read more He was pleasant, knowledgeable and was a huge help. I would certainly recommend Chaim when you call to make purchase! Ask for him. You won't be disappointed

I WOULD NOT GIVEN THEM EVEN ONE STAR!!!! I have been a client for over 20 years. Just wanted one…read moredishwasher. Now awaiting it for THREE DAYS!! No lie! First they tried to deliver it after the building was closed (2 hours after the latest "delivery window" quoted.) Next, the unit was wrecked as they took it out of the packaging. TODAY THE TRUCK SUPPOSEDLY BROKE DOWN!!! Still on hold to resolve. So much for the "Best in Customer Service" on their endless hold-line loop. If not delivered tomorrow morning I WILL NEVER BUY ANOTHER THING FROM THEM AND NEITHER SHOULD YOU.

I often have to run errands for my job, and this is one of the stops I end up at. It's such a treat…read morewhenever I go in. They have everything. An extensive selection of lightbulbs to housewares to cute gift options. Each time the staff is beyond helpful. When I go in they immediately ask me what I need. The line is never more than one person long, as someone always hops on a register to assist you immediately. Such a breath of fresh air in a city where most other store employees avoid eye contact to avoid helping you. This store has been preserved in a time capsule.

Boy, my mother would've loved this place. It lacks for nothing, and is prepared to deal with the…read moreneeds of the typical New York city home or apartment. Whether you are cruising the aisles or you have called for help, you are certain to find what you're looking for with the assistance of the extremely knowledgeable team in this housewares shop. you will probably see things there you didn't even know you needed. Believe me, if they don't have it they can get it, and they will see to it that your order is delivered swiftly so that you can get going with whatever project has had you call upon them. A New York institution. Simply fabulous...

My refrigerator broke down and I call my daughter Anita Pecorino at the Upper East Side Store and I…read morehad a Brand New refrigerator the very same Day , the service was phenomenal , the selection and the Value is Excellent , Thank you Anita and P.C. Richards ....5 Stars

Zero stars. Scum of the earth. Daughter bought an air conditioner that she never took out of the…read morebox and never used. It is brand new. The box was opened, and now they won't accept a return. Their unfriendly customer policy is that they won't accept a return if the box has been opened. They claim no one will want to buy it. I call bull. I would never in a billion years give my business to this slimy operation. DO NOT RECOMMEND!!!! They are creeps. Go to Costco!!! This is my personal opinion.

Accidentally discovered this grocery store. It has good selection of product. The staff are very…read morefriendly

Pleasantly surprised by the quality of their readymade Chicken Katsu Curry take out meal,…read moreespecially for the price! The chicken and breading was great, the rice was high quality, and the curry was super flavorful and came with potatoes and carrots inside. Lots of variety of drinks too, I got a Mandarin Orange Calpico and it was fire!