Placed an order for flooring, molding and stair noses. Original order for th stair noses was never sent over. Complained to the store and they had no answer. Finally wrote a review on Google which led to someone from corporate finding out what happened. Had to go back in to cancel original order and place again. A week later still no answer as to where the order is or an expected date of arrival. My flooring job had to be postponed yet again. This company is horrible at delivery and orders. Went online to find out they had so many similar complaints. It's no wonder they went out of business before. Why they started back up under another name is beyond me. Do your due diligence and order from another reputable company. Don't use this one. You'll potentially lose money and time. A very disorganized company with horrible customer service. read more

LL flooring doesn't deserve my business. They will ride you to make a sale but won't take any accountability for their actions! I came in 3 months ago and had the unfortunate experience dealing with Sam from the Yonkers location. She would call me every month, sometimes a couple times a month to ask when I wanted my floor installed. Our relationship was cordial UNTIL my installation date. Wally, the installer was very honest and said many boards were too short, dented, and appeared to have some kind of flaw. He didn't feel comfortable starting a job I wouldn't be happy with. I brought this to Sam's attention the very next day. Instead of saying I'm so sorry for your inconvenience, what can we do to fix this problem for you, she blatantly said..."that's the wood you chose Mr. Rizzo. She tried to make me believe it's distressed wood and suppose to look like that when it clearly shows it on the exotic hardwood section on their website. I responded with one simple question..."If the wood is suppose to look like that, how come wally didn't feel comfortable installing it?! This entire experience was a major disaster because my wife and I had to reschedule many appointments around this installation that NEVER happened! LL FLOORING couldn't cover the simple cost to do the job correctly and more importantly, fulfill customer satisfaction! Take your business elsewhere...TRUST ME!!! read more

The folks here are really great, especially Sam. I bought some of their Vinyl Plank flooring for my kitchen, and the process was painless. You can either order samples online, and LL will mail them to you, or you can call up the store and grab them there. I spoke with Sam on the phone and she was able to put all the samples I wanted in a box, and I was able to stop over to the store and pick them up. After deciding on the type of floor we wanted (in terms of Vinyl Plank they have several different varieties, with different thicknesses, and some with a mat layer already on the plank, and ones without that mat) we were able to order what we wanted and pick it up at the store because they had what we wanted in stock. Otherwise you can order online and it will get shipped to the store for you to pick up (which is free, there's also an option to ship directly to you, but there is a fee involved). Sam and the staff were very accommodating because all of the boxes we ordered did not fit into our car, so we made several trips over the course of the week to get all the boxes. So that was very appreciated, and we felt like valued customers. In terms of the installation, we did that ourselves. The planks click together, so it's relatively easy to do. Probably the most difficult part was cutting, but even that wasn't really that bad. The floors look really great, and are very sturdy. We had no intention of testing the waterproof part, but when our dishwasher leaked we found out that they were quite waterproof. Performed quite admirably, in fact. Just had to clean up the wet spot with a few towels. I would recommend the store for both their customer service, as well as a good product. I can't speak to everything they sell, but what I bought was definitely worth the money I paid, and is more affordable than many other places. read more

LL Flooring - Yonkers - The store has lots of samples to see, and different floors are rated for durability. - Building Supplies Near Me - Yonkers, New York

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First of all let me say how caring and knowledgeable the staff are at Lumber Liquidators LL flooring are. I had to return some flooring because my contractor didn't take the correct measurements. They were very accommodating and allowed me to return the flooring hassle free. I recommend LL Flooring to anyone looking to improve the quality of there home with new flooring . read more

LL Flooring - Yonkers - My kitchen floor beautiful, with the lights shinning from the ceiling. - Building Supplies Near Me - Yonkers, New York

The LL Flooring team in Yonkers is great. They helped coordinate my order from their store and others to make sure my job got off and completed right. They will always be my one-stop flooring go-to. read more

I have had a wonderful experience with this company in the Yonkers location. Sam in particular was not only friendly, but extremely knowledgeable and patient with helping me choose the right flooring for my family's needs. She was sharp and insightful and not bothered by my 7 year old running around the store (she even offered him a bag of chips) Sam worked with my budget and her communication was on point. I HIGHLY recommend this LL Flooring location for all of your home and business remodeling needs. read more

Sam helped me with a friend of the family's vinyl floor, about 200 sq.ft. Sam was right in with the material needed and helped along the way with replacing transitions and the floor came out beautiful!! Thanks again Sam, definitely will be coming back. read more

LL Flooring - Yonkers - Brazilian cherry Vinyl flooring - Building Supplies Near Me - Yonkers, New York

First time in this establishment, and so happy that we chose this place. The prices are great and they have all these different floorings that we've never seen before. Absolutely awesome. The staff was friendly and attentive. They gave us space to pick out the flooring we wanted for our home. No pushing us for a sale. Very neat place. Parking right up front. Highly recommend. Samantha Moya the store manager took her time with us, explaining to us exactly what we would expect with our new floors. She gave great advise. She was so informative. Excellent with her work. A people person for sure. Thank you for your service. Can not wait the outcome. read more

In store help was pretty good although they could not tell me how long the flooring product I purchased was supposed to acclimate to the space. Post purchase service was horrible. The delivery team did not help load the boxes into the doorway and left it all for the customer to handle (wife home alone left with dozens of boxes). Not only that but then several days later the installer that they recommended said numerous boxes were damaged and that we should return them and have LL ship replacements. It took several days to have a manager authorize replacement of the damaged boxes and two more days to get a new delivery commitment. The installer that they recommended does solid work but is a very poor communicator and scheduling is unreliable. A one week project turns into 3 weeks of mayhem. C B read more

The manager Sam was lovely to work with. We purchased gorgeous hardwood for our living room & kitchen. Sam was able to ship the flooring directly to our home with no issues. I highly recommend LL Flooring. read more

i came to ll flooring in yonkers on a quest to find wood floor panels for my living room , entrance and side room area and got what i needed including all the tools i needed and simple to understand advice on installing it all. so many choices and options for every room and space for your home , apt , etc, and the prices are reasonable . i aint a handy guy at all but my cuz who is doing all the work is and he took the sales reps advice 100 percent and the floor look amazing and really makes my apt look brand new .if you are not a do it yourself person then ll flooring can do the job as the consultant helping me pick out the wood flooring explained to me and if i didnt have handy cuz , thats exactly what i would have done . overall ll flooring gets 4.5 stars on my yelp meter . read more

I can't say enough about Sam. As the store manager she really knows how to communicate with customers and help all she can. I had an issue with a floor I purchased and she corrected the problem immediately. I will be returning to this store for future business. read more

I can't say enough good things about Sam, John, and the rest of the crew for meeting my every need when it came to my flooring needs. What started off with a small kitchen floor job turned into a complete wall-to-wall renovation. Thank you again. I couldn't be happier. read more

We had a great experience with LL flooring. They have a lot of options for engineered wood floors and most things were available and in stock which was extremely helpful. The staff and service were excellent. The floor was installed and looks great. Pricing is reasonable too. read more

LL Flooring - Yonkers - Building Supplies Near Me - Yonkers, New York

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Let me state that this review is For the "INSTALLATION PORTION" The store manager Sam, was very helpful and professional. But when it comes to the installation, boy was I disappointed, they damaged two walls and thought we were NOT GOING TO NOTICE, They put two cracked Moulding's and again thought we were NOT GOING TO NOTICE!!, Danilo I think he was the go to guy literally told my husband " oh you can fix that with some spackel. The corners were not padded, so when you put something on it the floor planks sink in and their corking was bad, I had to ask the guy to go over spots that were not done correctly. Oh and the clogged up bathroom sink as they washed up at end of job. and again thought were NOT GOING TO NOTICE. This was bought to the attention of "WALLY" who we were told was the "BEST" by Sam the store manager and she was wrong!!!! This man literally went to check out issues and said nothing is wrong with the sinking of planks no worries they will not crack, just said sorry about damaged walls and the cracked moulding, he came back for cracked moulding put some glue and left. As my floors do look nice, I was not happy with the response that their so called "Best Installer" Wally gave is. If you are looking for floors do shop around, stay away from Wally and his team Danilo, Bruno, Anderson and victor. If you ask me, Customer Service Plays a major part in a successful business and this my friend was NOT customer service. This was more lgot your money you got your floors on to the next one. Shame on you!! For letting me down with your services. Update guys.. I received a call from Sarah whom after seeing this review wants to assist, she stated she can have a 3rd party who will NOT be biased and inspect the flooring to see if the way my floors were left with corners sinking ok. She stated she wants to make things right, I advised that if this other person is going to tell me what Wally stated "no worries floors will not crack" don't waste my time. So we get call from LL STORE who advised us that "Wally" the same guy" WHOSE TEAM DIDN'T DO WORK CORRECTLY and told us NOT to worry it's ok, wants to come and see what he can do.. YOU HAVE GOT TO BE KIDDING ME!!! so, will keep you all updated. 7/11/2019- As promised UPDATE BELOW!! So this is an update on WALLY's 3rd visit yesterday 7/11/2019. So this Wally comes with Danilo the main guy who came on first installation day. To go over the same thing he went over the prior 2x, Wally speaks to my husband over the phone and explains that the plan will be removing the planks, and putting padding underneath the planks that were sinking in corners, just remember they were never short with to begin with.. That was NOT the plan the day of fixing my floors, THIS MAN got the NERVE to tell me that he will place fillers underneath the moulding and cover it with White Corking, in which will make the planks sink in even more make a bigger gap underneath the moulding but stuffed with fillers and covered with white corking where the rest of my apt has no white corking AT ALL!!!!! As, my installation process was a wreck since day one THIS GUY Wally Whom-is suppose to be their "BEST INSTALLER" and top rated with HGTV who also worked with the twin brothers on HGTV. It is a disgrace with the work he and his team provided me. Wally and his team were THROWN out of my house immediately!! I contacted Sarah who stated this will be taken care of "CORRECTLY" on previously calls, here I am with sinking floor planks and $7,500.00 worth of aggravation from these people!!!! People be AWARE that you only have ONE YEAR of installation warranty after that you are on your own if anything happens to your EXPENSIVE FLOORS DUE TO INSTALLATION!! They will charge you to repair. THE BIGGEST AND MOST EXPENSIVE WORST EXPERIENCE OF MY NEW HOME PURCHASE MADE DEALING WITH LUMBER LIQUIDATORS. You can contact me if you need more information before you purchase! read more

LL Flooring - Yonkers - This is the BRAND NEW moulding they put up. Cracked and didn't bother to change and nonetheless tell us. - Building Supplies Near Me - Yonkers, New York

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These guys are great. We worked with Naivon who answered all our questions and was very knowledgeable about everything flooring. Not only that Naivon was just a genuinely great guy to do business with. Thanks bro! read more

Floyd Green is a great salesman and knows what he is talking about the problem comes is that he is all alone with no assistance. Went to pick up flooring and he said it was going to be a wait since he was all alone. People were already waiting an hour for pick ups and orders. Came back later on and waited about 30 minutes for the order. Floyd pulled the order and quickly noticed multiple boxes completely deatroyed. From a customers stand point having one person alone in the store doing sales and pulling stock and leaving a show room unattended and multiple ppl waiting is a sure fire way to lose buainess. I would give the store 1 star but 3 stars to Floyd for his commitment to trying to satisfy all who enter the store read more

Purchased 7 boxes of 3/4" soild oak hardwood flooring (enough to complete approximately 140 sq feet). The boxes received were taped up with duct tape. After letting the wood acclimate for a week, began opening boxes for install. At this point I realized the flooring had been re-packaged after a completed install. The longest piece of wood was 27". The average on this product should have been 30" with the longest possible length being 83". After calling the store in Yonkers I was told there was nothing they could do and I would have to bring it back to receive a refund. With little choice I had to follow as I was directed. I did receive my refund but that did little to help the week lost due to acclimation, the wages and time lost to workers picking up, delivering, unboxing and repacking flooring. Do not buy from LL without carefully inspecting what was purchased. read more

Who would have thought you could have such a positive experience buying vinyl tiles for flooring? Everyone I interacted with at the store and during the delivery was extraordinarily friendly and helpful. The prices are very competitive on their products, and the products are very good quality. They took unused product back with no BS "restocking fee" or lots of questions. I absolutely would recommend this store to anyone. read more

We had no experience shopping for a floor. Our contractor recommended we go to Lumber Liquidators Yonkers to choose flooring. We met Sam and she expertly walked us thru the process. Sam is knowledgable and patient, even during my confusion and repetitive questions.if you need a floor, go see Sam. read more

We bought all the materials for a basement flooring project here. The staff were friendly and very helpful. The materials were great, as was the selection. We could not have been happier! The quality of the extra materials was particularly high. And the assistant manger of this store, Sam, was particularly fantastic to work with. And finally, Rav was the one who reminded me I should let you know about it great experience. Highest recommendation! read more

From start to finish everyone involved was very professional. Samantha was my contact person at the Yonkers store. She kept her word on anything she said she was going to do. Roger who installed our floors was very punctual with his start time. Our floors look 100% better than the ugly worn out floors we had. Thank you!!! read more

The staff was amazing especially the manager Samantha! She worked to get us the best deal and made buying our flooring super easy!!! I definitely would return again!! read more

If only all customer service (?) personnel were as amazingly nice, effective, knowledgeable, helpful, courteous, and professional as Sam and Rav were, shopping would be a universal pleasure! I might do it more just for the experience. Sam couldn't have been nicer, even following up with a phone call to see if I had questions that would help me decide. I drove her and Rav crazy with requests for more samples and more samples, but they just continued to be helpful. And when Sam pointed out the merits of vinyl plank flooring to replace the engineered wood floor in my kitchen, I was sold - and am glad I did. I installed it myself and if I say so, the result is just gorgeous. Thanks Sam and Rav - and even the two store assistants whose name I forget but who were helpful - obviously well trained by Sam. read more

Great selection of wood floors with excellent customer service. Samantha Mora, the salesperson, was helpful from floor selection through installation and beyond. The installation went smoothly and meticulously. read more

Love Samantha! She's awesome. Friendly, helpful and amazing knowledgeable about each product. Despite my repeated questions and indecisiveness she is made it an absolute pleasure in helping me find the right product. I did my house two years ago and when I went to renovate my moms apartment in Manhattan, I went right back to Sam. read more

Manger was super helpful. Had water damage to floor had to replace. Help me pick flooring that would work best. And help me with t-molding selection! Would definitely recommend! read more

I went to Lumber Liquidators flooring to find new wood flooring to match my old wood floors. I had the BEST experience with a most helpful Assistant Store Manager, Sam Moya. She took time to listen to my needs, look me up in their system (going back a decade), and made every effort to walk me through my various options. She explained, in detail, what I could use in place of my discontinued wood floors. Sam arranged for me to take home samples of everything I needed to see it next to my current floors. She even arranged for my floors to be measured right away for almost nothing!!!!!! She was kind, personable, thoroughly knowledgeable and didn't rush me to make any final decisions. If you go there, ask for Sam Moya. I'm confident you'll have a great experience! #sammoyalumberliquidatorsyonkers read more

I did like their selection, but it was very hard to get anyone's attention in the store. When we finally did, we weren't given any guidance, so it's a good thing that we read each slip carefully to read about features of each sample. I also had to call multiple times because every time they sent me an email, I did not receive it. I would then get a double email. After I made a selection, I was told that I then had to pay and THEN go through an installer. I gave up and went to Empire. Within 48 hours they were at my house to measure, show me samples, and install my new floor. I guess that if you're doing the installation yourself, this is a good place to go. Otherwise, plan for this process to take weeks and to play lots of phone tag with people. read more

I want to thank Sam who had patience with us. We changed our minds so many times and she was very accommodating and always had a smile. She was knowledgeable and helpful in helping us choose the right floor. Would definitely recommend this store for flooring. read more

LL Flooring - Yonkers - New floor from Lumber Liquidators. Thank you Sam for all your patience and help you were great. - Building Supplies Near Me - Yonkers, New York

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My order was delayed by a week with no one informing me until a week after i placed my order. The store manager was supposed to contact me and I have yet to receive any response. We took time off specifically to get the flooring done and now it's being delivered once we go back to work. read more

Floyd, Floyd, Floyd!!! I visited this store and was already so completely overwhelmed having just shopped for kitchen cabinets. Floyd Green warmly greeted me. I described the floor I was looking for and he immediately guided me to the section appropriate for my needs. In addition, he gave me options, educated me about the products and offered helpful, honest advice as I showed him inspiration photos of my kitchen design. He really listened as I described what was most important to me. We talked about my color scheme, style and he pulled up photo galleries to help me visualize the look. Floyd was attentive, patient, knowledgable and went above and beyond to assist in making my purchase minimal stress. I was concerned about keeping on schedule and Floyd set aside some of the wood from my order that he had in stock for my contractor to pick up the very next day. When you think high touch customer service, think Floyd Green. He is a rare gem and an asset to Lumber Liquidators. It is my hope that he is generously rewarded for his excellence. I highly recommend this store because of him. Thanks so much, Floyd!!! read more

I can tell you that I had the best experience with this company. From the moment I walked into the store, I was warmly greeted by the staff. They were friendly, knowledgeable and helpful. As a first timer to purchasing vinyl wood panels, I was given a real good education as how the installation is performed and the type care needed (which required low maintenance). They never pushed higher priced flooring. They supported all their products from low priced to high price. The Store Manager, Ravindra "RAV" Chan, was undeniably the Best of the Best. He spent time setting me up with all the tools I needed and armed me with installation knowledge that only a pro can give. He helped me with the amount of supply I needed and told me to buy an extra box just in case I needed it. He guaranteed me that if I was over at the end, I just need to return the carton for a full refund. He made good on his offer! No questions asked. I was so impressed with the quality of customer service and quality of the flooring that I felt a need to give a their business card to my building's maintenance and management office. If you want the best care in service with a SINCERE AND KNOWLEDGEABLE staff and manager, I guarantee you will be 100% satisfied with Yonkers Lumber Liquidators. Thank you RAV and staff you deserve the recognition. I WILL BE BACK! Btw the floors are amazingly beautiful and the sale price was insanely reasonable. Country bluff oak. read more

The staff at the Yonkers location is amazing. Ralph, Sam and John were super helpful with picking my flooring and returning the one extra box that I had I highly recommend them. And our floors are gorgeous!! read more

Got to this location early and the manager took care of me without waiting for opening hour. Excellent service and professional advice. He helped me get the floors I really liked and within budget. When I get ready to do rest of my house definitely going to Lumber Liquidators in Yonkers. read more

Rav and Floyd were extremely helpful! They went above and beyond to help me get everything I needed! Highly recommended business! No issues, no problems, and I would go out of my way to come back here to do business again! A++ service! read more

Sam and Carl were outstanding in their efforts to assist me in making my purchases. I would recommend this location and those two employees to anyone needing assistance in making the right choices with both products and prices. I have met Sam twice at this location and she was both professional and knowledgeable about LL products. She was instrumental in my returning to make my purchases in person/store because of her positive attitude. Thank you Sam and Carl read more

I've been here before shopping and comparing prices on wood flooring but I've never purchased flooring from here. I came back several days ago because I found them so helpful previously, despite the fact that I hadn't bought anything! I was looking for tools to install wood flooring. I was helped by Floyd, who gave me some good hints to help ease my installation problems. He showed me several options and told me what he thought would be the best for me. I also found some splines that I'd been looking all over for. Great experience AND my floors are ALMOST done and they look great and I did them myself! read more

Bought some bamboo hardwood flooring and some trim and molding. Very helpful and the wood is very very nice.

Rav was extremely helpful. All of the different flooring options can be overwhelming so it's really hard to make a decision! He's knowledgeable about the product and gives an honest opinion. I've been in twice and he's helped me each time, even stayed later although he was on his way out to help me. Really great customer service and competitive pricing on unfinished hardwood. If you're looking to do your floors definitely go talk to Rav. read more