Holy smokes! I'm blown away by the service at the Sutton clock shop! The store is beautiful tick ticking with clocks decorating every inch of the space! Breathtaking is an understatement! And they took a look at my clock and fixed it perfectly! Not only that but I took my clock to two others stores before and one said it was unfixable and the other said it would cost 250 to replace the antique hands with new ones and make it battery operated which I did not want since I wanted it to be restored in its antique glory! So when Sutton clock shop said no problem and fixed it at a very reasonable price I was blown away! Can't say enough positive things about this place! It's worth just a visit to see all the cool clocks for sale! Thank you thank you! read more

This is my SECOND negative review of this shop. My first had to do with a wall clock that needed 4-5 REPEATED repairs with no permanent solution to the problem. Each time, I had to pay an exorbitent bill. Now I write because I contacted the shop by phone & email to arrange for one more attempt at a PERMANENT repair. I have not received a reply to my messages. read more

Sebastian is excellent and easy to work with. He very clearly knows his stuff. While I deigned to push off my clock repair for another day, Sebastian was extremely helpful throughout the entire process, from diagnosing the clock, to showing me what was happening inside. Care and consideration were taken at every step of the way. His is the proper way to run a business, and has my full recommendation for everything clock related. read more

Sebastian is the best of the best when you need any clock repaired. His service is impeccable!

I highly recommend Sebastian at Sutton Clock Shop. He answered all of my questions thoroughly and patiently, and then fixed my clock promptly at a very reasonable price. read more

So far, so good. Sebastian did speedy preliminary research on my quartz clock issue and then suggested that I schedule an appointment to bring the clock in. Hopefully, he can repair the movement. read more

Wow. I am incredibly impressed with Sutton Clock Shop. Sebastian did what no previous clocksmith had been able to do: get the moon clock working on a Herschede grandfather clock, to say nothing of setting it up after a move. Worth every penny to have such a meticulous craftsperson working on it. Thank you! read more

I brought in a Swiss chiming mechanical clock for repair. It was purchased by my dad about 50 years ago and even though he's gone the regular chiming served as a signature element in my mom's home as well as a constant reminder of him. The clock suddenly stopped working a few weeks ago to my mother's dismay. I brought it into Sutton not knowing what to expect but thinking it was going to cost a small fortune to repair and clean. It took them a week to check out the clock but to my surprise I received a call today telling me the clock is now working fine, a full cleaning is not required now (maybe in the future), and I can pick it up -at no cost! Which I just did. The clock was just mistreated by my mom's new aid and needed some gentle adjustments. Great news and I intend to recommend Sutton to anyone who needs their services. Happy customer. read more

After 20 + years my 170 year old mantel clock with exposed Brocot escapement stopped striking and ticking. Took it to Sutton Clock Shop assuming that its clock makers would have the expertise to restore it to proper working order. I was right. They know what they are doing and recommend their shop without reservation. read more

This little shop is from a different time and place - one where generosity is second nature, expertise is earned and craft is valued. If you are the kind of rare bird who likes to fix things when they're broken, then bring your precious (or crappy old) clock here. If you aren't, then you should be. The cycle of throwing out things at the first sign of malfunction needs to stop. And no better place to start than here. read more

Avoid this place. Overpriced repair, horrible customer service. I brought in a broken mantel clock, and the guy said he was busy but would let me know within a week what it needed. After 1 1/2 weeks I called him, he sounded distracted and barely remembered the clock--even though I gave him the ticket number. He said he'd look at it right away to give me some info. I heard nothing. I called him again a week or two later. He still hadn't even looked at the thing. After calling him several times over the course of nearly 3 months and being strung along (he NEVER called me), he told me it needed several hundred dollars of work. I took the clock back, contacted "The Clock Repair People" in Brooklyn. The guy was also busy, but promised to repair it within a month. It took three weeks and was a small fraction of the cost. And the guy was very nice. read more

Beautiful shop. Slow service, yes, but we need to support old fashioned shops like this. I'll report back if my clock stops working. read more

Sutton Clock Shop - Picking up my Seth Thomas clock. - Antiques Near Me - New York, New York

The customer service at Sutton Clock Shop is wonderful. I brought in a 1920s Elgin "8 Days" desk clock that had stopped working. James and Sebastian explained that the repair could take about five weeks, as they needed, once they repaired the clock to it clock for 8-day periods to ensure that it was keeping good time. This told me that they were conscientious about their repairs. After I picked it up, the clock started to run slowly. I brought it back, and they worked on it again (another a five-week period) and then, a few weeks after I picked it up, it stopped working. Again, I brought it back, and they "revived" it (another a five-week period). Throughout all of this back and forth, they were patient and helpful. When I picked it up this last time, because they were unable to ensure that it would keep reasonably good time, they refunded the repair fee. I did not ask for this (and was simply happy that they got it to work again), as I felt that Sebastian had been thorough in trying to fix my clock. It was James and Sebastian who felt that refunding the fee was the right thing to do. I highly recommend Sutton Clock Shop. Even if you don't have a clock that needs repair, if you're into antique or retro clocks (as I am), they have a huge selection, and the shop is a clock wonderland. read more

Unique, one of a kind shop/service with an enchanting old world atmosphere to match. Horological timepieces of all sizes are to be seen, awaiting their time with the master to find themselves back on time, and accompanied by symphonic music playing in the background; contributing to the shop's harmonious, rarefied atmosphere. The sons of the father who taught them the trade and handed it down, fulfill his legacy brilliantly. In their expert hands, all manner of clocks will be repaired to tell time once again. The owners treat their clients with the highest integrity. A free of charge appraisal is conducted to determine the fee for the repair--and an opinion regarding whether they would advise a repair be undertaken--whether the value of the clock justifies the investment. In my case, my little lantern clock was deemed not to justify the working repair by both restorers and client, and yet, free of charge, they graciously restored/repaired exterior parts which were in need of reattachment to the body of the clock. I feel that they are committed to the art, the craft, of horology/clock preservation, and approach their business from the highest perspective in service--with the sustenance and survival of these instruments in mind. They have no competitors in the business. If you care to visit the current exhibition, "Making Marvels" at the Metropolitan Museum, the numerous court clocks in the galleries are clocks that they would be entrusted to service. Much thanks, many blessings, I'll be back. read more

I have had no repairs nor have I shopped here. This review is based on the quick response from the shop via email. I have a cuckoo clock that is broken and I sent a message to see if they repaired them before I brought to them for an estimate. Unfortunately they don't repair cuckoo clocks but he referred me to place that did (coincidentally it was also a place that was listed in my clock directions to go to for repairs but I was trying to avoid shipping it out). I'm hoping to visit this shop soon. read more

Sutton Clock Repaired fixed my 70's wind-up clock very ably. The clock is not an antique, and I was concerned about whether a repairer would want to devote any time to a small job. The owner, however, is THE BEST and I couldn't be happier with the clock and his friendly expertise. read more

Great experience! Dedicated and professional. They did a fantastic job getting my ornery 19th century mantel clock running smoothly again. Extremely patient and always friendly, they're always helpful answering questions. Thanks James and Sebastien! read more

Absolutely top notch clock service. I am a hobbyist, and am very pleased with the help and service they have provided over the years. Courteous and knowledgeable. Willing to spend time to chat and provide advice. read more

Dear Friends : Had a difficult time two moths and clock was repaired ?And I was told next week next week and months pass by. But it was not repaired I could not get my clock I had to pay $250.00 for not repaired clock. After I got it back it did not work I Did not have the time to take them to small 'claims court Very low key people do not wast your time and money go some place else. read more

My vintage 1930s clock needed a new part and a general overhaul. They let me know the part would take some time to make and kept me up to date with the estimated time to complete. It is running perfectly now. Very satisfied. Nice people as well. read more

Shops like this are so hard to find- and amazing. Step back in time for a moment at The Sutton Clock Shop. Sabastian is smart, kind and welcoming. The walls are filled with an enormous array of antique clocks. I could spend the whole day there. read more

Awful customer service. I took in an old Brass clock to have repaired (heeded a new glass put in) and was greeted by a pompous man who told me he couldn't quote me a price and kept sticking his chest out trying to show me he was in "charge". Fair enough; I was ticketed and in a weeks time I was given a call back to give me my estimate. I went ahead with the job. A week later, I hadn't heard anything so I called to find out when it would be ready and was told, "In about another week - is that all right with you?" In a very sarcastic - not customer oriented tone. I said it wasn't and started asking more questions to which I received a reply of, "Well you can always come back in and pick it up". Not the sort of answer you're looking for in a business. I ask the guy to track down the glass he had ordered and to return my phone call, fairly enough, he did this and gave me a fair and accurate estimation of when my clock would be ready. Every time I spoke to the man I could hear an annoyed tone in his voice as if I were bothering him. It was very apparent and not professional at all. No follow-through on customer service - it's as if after the initial friendly encounter they then do not have to be nice to you. I picked up the clock and noticed surface rust still on the clock face, something I had asked him to remove, as well as new black flecks underneath the glass itself. I was told that if my boss wasn't satisfied I could bring it back and have it cleaned out free of charge, I asked them to write it on my receipt, to which they agreed. I ending up having to return the clock. I'm no clock expert but my boss is, as soon as he saw it he noticed some scraping on the lower portion of the clock that was never there as well as a dent in the lower portion of the clock where there was none to begin with. The glass itself was not secured properly and would move when you pushed it on either end of the glass. The black flecks and surface dust/rust bothered him as well. When I called to say i wanted to return the glass i was told there was no refunds. I told them this was never stated to me, nor is it written on any receipt I received from them. They offered to email the store policy. After some more debate and back and forth, the other co-owner (the brains behind the operation) stepped in and said they would refund my money as well as take the glass back. When I brought it in, both these things occurred. However, they asked for my receipt to verify the amount that was due to me, then kept the receipt and refused to give it back to me or offer me anything that would show that we had just done an exchange. The owner told me he did me a "solid" by exchanging it, since his store had a no refund policy. I told him I appreciated it but I'd still like proof that an exchange happened today. He said he would "think about it" and e-mail it to me (arrogant or what?) and I could see him growing visibly upset. I told him he looked like a gentleman and up to this point he had honored his service but he should give me my receipt back or other proof that money exchanged hands and a service was rendered and he still refused and said he would not provide this. Both of the men in this store tried to intimidate me. I ended up leaving but this is not the customer service you would want to expect on a clock shop on the Upper East Side. Or anywhere for that matter. Take it anywhere else but here. read more

Sutton Clock Shop repaired my 1950s vintage clock and packed/sent it back to me out of state. They're pleasant, very easy to work with, and extremely competent and trustworthy. I heartily recommend their fine work and communication during the process. read more

Sutton Clock Shop took great care to repair my vintage clock perfectly. They took the time to find the person who could make the correct kind of glass. No one else could help me. And, they made sure that the physical repair was perfect and that the clock was running correctly. On top of that great service they could not have been nicer. I highly recommend them. read more

I kept a write up from The New York Times article written many years ago with the expectation that one day, I'd be bringing my clock here for repair. I had other repairs done elsewhere over the years and as it turned out, I was never pleased with any of them-up til now. Finally, the clock is working well (keeping accurate time) and I am very pleased to have it back home. I made the trip from New Jersey-which friends told me was crazy-but at end, I am happy and the clock is running like a champ! read more

I was very disappointed with the service I received. I believe they are biting off more than they can chew. They held onto my mantle clock for two months. When I finally received it back, it was running either way too slow or way too fast. I spent a lot of money getting my clock fixed and I felt like they really didn't care. I then took it to the Clock Repair guy in Brooklyn. He fixed it and it's been keeping very accurate time for an eighty five year old antique clock. read more