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    Metcalfe, John

    5.0 (10 reviews)
    Thu • 9:30 am - 5:30 AM (Next day)
    Fri • 9:30 am - 5:30 AM (Next day)
    Updated 3 weeks ago

    Services - Metcalfe, John

    Clock repair

    Art restoration

    Metcalfe, John Photos

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    6 months ago

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    2 years ago

    Superb and very very knowledgeable clock man. Highly entertaining. Love our house calls.

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    Review Highlights - Metcalfe, John

    “Metcalfe for a while in his shop and came back working--he had gotten it going again!”

    Mentioned in 5 reviews

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    Cartier SoHo

    Cartier SoHo

    (12 reviews)

    SoHo

    Needed to get a few overseas purchases registered under my Cartier USA account via a jewelry…read morecleaning so came in to do that. Time estimate was 15-20 minutes but everything (Love bracelet and ring cleaning) came back in maybe 5-10 or so. Very easy in and out. Definitely a curated selection of pieces, but was not a busy store at all and can see myself coming here to make purchases vs. Fifth Avenue which gets a little touristy at times.

    I don't remember the associate's name 100% but I believe it was Aubrey and she was a short Asian…read morewoman. The Manager that was working at the time was Oren Agai. I went to SoHo Cartier location to try on a few watches and rings as I wanted to try and compare options from different brands. After trying a watch on the third floor, we moved to the second floor to look at rings. The issue was that specific models and sizes I wanted to try on weren't available. Instead, they brought out different models in sizes, most wouldn't even go past half my finger and then casually told me they could "order the model in my size." How is that supposed to help me make a purchase decision? I couldn't even see what the actual ring would look like on my hand. The colors were off, the size was off, and I had no real sense of how the pieces would look on me. Despite that, there was a clear undertone of pressure to commit. We tried a few but weren't ready to commit so we told the sales associate we'd pass for now and think about it. After that, she walked away without a word so we assumed that she went to put the pieces back and return to us to escort us downstairs. We waited 5-10 minutes but she never came back. We then walked downstairs confused and then we found out that she just moved on to help another client. No request for contact info, no follow-up, and not a single closure of any kind. As we left, we made eye contact but she ignored us and did not say anything. Throughout our entire visit, she carried an attitude and seemed pissed off the entire time and did not smile once. When I told her at the end of our visit that we will pass on for today, she gave an attitude as if helping us was an inconvenience because we didn't pull the trigger on purchasing it today. I called the location afterwards to file a complaint. It took me awhile for them to finally pick up and when I finally talked on the line to Oren, the Manager, and explained that I wanted to report the service and asked for the associate's name, he said that he'll be right back. I waited a little bit and then he just hung up. I've tried calling back multiple times since but got ghosted. A manager who won't even take a call to address a complaint about his own team is frankly the bigger problem. For context, I have purchased Cartier items in the past but not this boutique. I came to this location because other locations were out of the specific models that I wanted to try on. The service at 5th Avenue and Madison was professional and what you would expect at this price point. Soho on the other hand was straight up the worst. Soho is one of the flagship locations for Cartier and I think customers deserve better service and courtesy. Here, you get neither and on top of that, the manager is busy covering up his incompetent sales associates without taking accountability. Save your time and go to the one in 5th Avenue and Madison instead.

    APM Monaco

    APM Monaco

    (14 reviews)

    SoHo

    I sold APM Monaco as an eBay reseller. Yes it's tacky jewelry but I never paid much because folks…read morethought it was costume. Today APM had EBay take down all listings as Violating Manufacturer Rights...after 1, 306 days listed. eBay apologized for APM. Tomorrow to the SMELTER! Thanks for all the silver under the cheesy finishes at $33/ounce!

    I first purchased two pairs of earrings from APM Monaco at the Beverly Center in Los Angeles…read moreseveral years ago after seeing numerous influencers gush over the brand on social media. Soon after, having not worn the earrings yet, I purchased a necklace and another pair of earrings to wear to an awards ceremony. I later stopped by the store in person to pick up two additional pairs of earrings to gift to members of my professional team. After having worn the earrings purchased for the awards ceremony for only two hours, the gold plating had worn off completely (the ceremony was indoors in an air-conditioned facility and I've never in my life worn plated jewelry to the point of the plating wearing off). The necklace was covered in scratches and damaged beyond repair, which is odd considering it was genuinely just sitting under my collar bone. No dancing or strange movements, no drinking involved. I never even wore the first two pairs purchased. I've kept them tucked away inside my jewelry drawer - where none of the other pieces I own are damaged in the slightest - and the backs of both sets have next to no gold plating left on them at all. It's worn off with them just sitting in a jewelry case. This week, I decided to list them at a very low price - significantly lower than retail - on Poshmark in hopes of them being recycled or upcycled by someone who would both wear them and didn't mind the damage. I was sure to include the company's name in the listing to be clear as to where they were from and multiple photographs of the APM Monaco stamp on the back and the rubber nuts on each post of the stud. I've been a top seller with hundreds of 5-star reviews and thousands of dollars in sales - including PM authenticated items - for 5 years. There hasn't been a single issue with any of my listings, nothing has ever been sent back to me, no problems whatsoever. Today, I received an email from Poshmark support indicating that an APM Monaco staff member had marked my listing as fraudulent, claiming that I had duplicated their product and was attempting to sell a counterfeit item. There was an entire paragraph dedicated to outlining how the company may choose to take me to court. The gaul! The earrings are incredibly cheaply made, deteriorate after just a few hours of wear, I personally do not know a single person anywhere in the US/Canada/Europe who has even ever heard of APM Monaco (i.e. they're not exactly a hot item that anyone would even want to replicate and resell), and they have my data stored in their customer database (or should, given that I recall the SA in their store entering it into the system). I was already quite unimpressed by the quality of APM's products, but to threaten a repeat customer with litigation over a single pair of gold plated, sterling silver studs that were listed at less than half of the original price (and are authentic) is absolutely lunacy. I can say with certainty that I will never purchase a single item from this company again.

    Metcalfe, John - clockrepair - Updated October 2026

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