Mike was a great pleasure to work with! He is a specialist in mechanical watch repairs, but we came…read morehere for a simple watch battery replacement. It was a simple process of calling him, setting up a time, and a quick 2-minute process. Note, his business is for watch repair only--don't expect to come here to see a dazzling array of watches to purchase. His repair shop is located within the office complex at this address. There are chairs in the building to wait at if you are coming in for something simple. He was very kind and one could tell he was an expert in his field. I look forward to coming by if I ever need to have more complex repairs for my other mechanical watches.

I hesitate to give Mike Five Stars because I want to horde him all to myself. Watch people…read moreunderstand this fully. Either you know or you don't. Let's cover the bases: First he's great through text and makes it very clear to send, wait, etc and confirm receipt .. even when you have tracking. Second, you already know he knows what he's doing because he's got the reviews and previous customers to prove it. His turnaround time of course varies based on the work load but in this case he resurrected a vintage 1970s Hamilton Chronograph G in record time and boxed and shipped it with tracking before I knew what was happening. Can't say enough about Mike and his craftsmanship but hey, don't cramp him, okay?!

David was very professional and knowledgeable. He fixed my watch on the spot and I walked away very…read moresatisfied with the whole experience. It started with a phone call and he was very helpful at the outset. I would highly recommend this business

From the owner: At WatchRepairPro.com, we bring unparalleled expertise in watchmaking and horology, specializing in…read morethe repair, service, and restoration of luxury timepieces. With years of training and hands-on experience, our skilled technicians ensure that each intricate detail is meticulously addressed. Whether it's a high-end Swiss watch, vintage collectible, or rare family heirloom, we treat every piece with the utmost care, precision, and craftsmanship. Trust us to breathe new life into your treasured timepieces with services that uphold the highest standards of the watchmaking world.

I brought in a clock for repair. It came back perfect! They are very reliable, call when things are…read moredone! Quality merchandise....

I have nothing but high praises for J.E.T. Jewelry. For a daunting task such as getting that…read morespecial ring for that special someone, there is no one I would have trusted more than Tommy at J.E.T Jewelry. His endless patience and knowledge helped me design the most perfect ring from start to finish. I really appreciate everything he's done, and I would definitely would go back for those anniversary gifts Thanks for all your help!

Perhaps John is on vacation, sick, or even retired. I purchased a vintage watch from John in 2006…read more I've since had it serviced at the original manufacturer; however, it needs servicing again. Unfortunately, despite 3 emails to John, I've heard nothing back. 3 emails, including earlier correspondence between us, and John appears to have washed his hands clean of a product he sold. John may have some good ratings, however, remember "buyer beware!!!"

I have sent John several vintage watches for service and repair over the years. He is a wealth of…read moreknowledge and has always done a great job for me. He works quickly and does a great job keeping me updated on progress. In one case one of the watches wasn't quite right when I got it back and John honored his warranty by taking it back and quickly fixing the issue and getting it back to me. It and all the other watches he has serviced for me now look and run perfectly. I would highly recommend John to anyone looking for help with a watch.

Called ahead to check to see if they changed watch batteries. Dropped in to get a watch battery…read morereplaced, and the owner was immediately ready to make it happen in a few minutes. Delightfully fast service! No doubt our go to watch place going forward.

small family owned jewelers who are honest, fair and knowledgeable. something you don't find these…read moredays. they have a large selection of jewelry and expertly and quickly change watch batteries. we went back several times to have my dad's watch sized and they were very patient and kind. I would recommend them highly to anyone looking for a local jeweler.

Jack is an amazing guy who cares about all your needs and has good variety of items in his…read moreinventory. He buys gold, jewelry, diamonds, and silver as well. Parking is good since it's in a shopping plaza and for those with tastes in vintage jewelry he has those too. Come to him for anything and he'll take care of you.

Steve fixed (and also polished) my wife wedding band in time for Christmas. I can recommend his…read moreservices to everybody. I will come back for all my jewelry fixes and purchases.

Avoid Ralph at All Costs - Incompetent and Dishonest…read more I'm writing this from the courthouse where I've just filed a lawsuit against Ralph. That alone should tell you everything you need to know. I brought my father's watch to Ralph for a simple gasket replacement. It's a diving watch he wore while serving in the military, and I'm heading to Ukraine to serve myself--I wanted to wear the watch in his honor. I chose Ralph because of the many glowing reviews online. Big mistake. The first red flag was the overwhelming smell of marijuana in his shop. I dismissed it at the time, thinking maybe it helped him focus on delicate work. I couldn't have been more wrong. When I first brought the watch in, it was functioning well--just running about a minute slow each day. All I asked was for Ralph to replace two gaskets. We agreed on $200, which was all I could afford as I won't be working for the next six months during service in Ukraine. For such a basic job, it was a fair price. A day later, I called to ask if he could look into the cost of a new crystal. After not hearing back for a couple of days, I followed up--only to be told he had already replaced the crystal for $150 without my consent. When I told him I wouldn't have agreed to that, he flew into a rage, yelling about how he wasn't making enough on the job. It became clear to me he may have serious issues, possibly substance-related. When I finally went to pick up the watch, the bezel no longer turned. Ralph claimed I had damaged it myself, which I hadn't. Then I noticed the self-winding mechanism wasn't working. He insisted it was fine, despite clear evidence to the contrary. It was rubbing against the back plate. I stormed out taking my watch, but later returned, hoping he would take responsibility. After more yelling and resistance, he begrudgingly agreed to take another look. Weeks passed. My departure date for Ukraine got closer. Today, 2 days day before I leave, Ralph texts to say the watch is ready. I go in--and unbelievably, it's in worse condition than before. The winding mechanism is not working as it should. The bezel now turns, but it could easily be roomed with a thumbnail. I walked out refusing to pay. This time, he followed me outside, becoming aggressive. I told him I would see him in court. Later that day, I went to another, far more competent watch repair professional. He opened the case and immediately found the issue: the movement wasn't seated properly, and the retaining ring was missing. I know that was there when I gave it to him because I open the watch myself to see what gaskets were needed. Without it, the entire mechanism is unstable. If a replacement can be found, the watch might be salvageable. But it's an older model, and chances are slim. This isn't just a watch--it's a deeply sentimental piece of my family's history. And it's also quite valuable. Ralph, if you're reading this: You know exactly what happened. That retaining ring didn't vanish on its own. It's either still in your shop or you carelessly threw it away. I don't forget things like this, and I'm not letting it go. Ever. To anyone considering trusting him with something valuable: Don't. The reviews are misleading. My experience was a disaster, and now I'm left with a broken watch and a legal battle just days before leaving. Also, take a moment to read the negative reviews--those are the accurate ones. Many people have had experiences similar to mine. And look at his responses: full of excuses, never accountability. He clearly lacks the ability to take personal responsibility. Pathetic. Take a look at the photo I've attached. You can see at nine and 10 o'clock the space between the watch face and the case itself.

I dropped off my Panerai and Omega for polishing on Thursday and received a call on Monday that…read morethey were ready for pickup. Both watches were restored to mint condition-- the Omega had significant scratches and the Panerai had a ding, all of which were flawlessly repaired (check attached pictures). Excellent service at a reasonable price. Highly recommended.

Sergio, is a true professional. Top of the line work with quick turn around time. Highquality…read morerepairs and good prices would recommend if you need any repairs done on any electronic circuits.

1yr of in and out of other repair places no repair, I was in and out in 15 minutes all fixed no…read moredrama, I was shocked place is clean guys are friendly, obviously they know what they're doing. Don't waist time with these chain stores repair desk. Just go here let them take care of you and save yourself a ton of aggravation

I brought a number of silver pieces to Danson for a full restoration. Many of them had…read moreunfortunately been exposed for too long to oxygen, creating tarnish that I thought would never be removed. Much to my surprise, Danson and the team were able to remove nearly all of the tarnish! They took their time to ensure the restoration of these pieces was done right. Danson optimizes the amount of time it takes to do something with being able to do it well. I'm very happy with how Jack and the team cleaned up my silver items, and will definitely be sure to come back if I need to restore other pieces.

EDITED TO RESPOND TO OWNER:…read more Please stop with your fabrications. You weren't there when I came in. What you think you know about this interaction was likely already twisted by your girl. I spent about 5mins with her that day - i knew what i wanted when i came in. She was the one attempting to "change my decision", when she tried to pull a bait-and-switch on me, i left your store immediately. There was no back and forth on my decision-making, none of my requests "evolved" into something different, i knew what i wanted when i called and when i came in. I wanted a basket setting w/ push back that has a flap. Polyanna was trying to upsell me with different backs where she immediately doubles the price to $850. So i said no to that immediately. I told her I just want the basket settings and push backs with the flap that she quoted $450 for. When she wouldn't honor her own quote, and still want to charge me $850, i left your store straight away. It's pretty clearly "her word against mine" here, and whoever wants to believe which side, is what it is. All I'm trying to convey is that i was able to find a reputable jeweler (Alfred Jeweler) that was able to do, what you called a "minor service" at a fair price $520 with all 14k white gold. They didn't just spit out a number in the air. They weighed the gold settings and backs in front of me before giving a final price, with all the specs i wanted. No "scrap metal" as you're trying to imply. If your settings and backs are truly priced per piece and "not by weight". Then it makes less sense why the price would go up to $850. I gave her the specific settings and backs that i wanted to purchase. She quoted me $450 total. ------------------ ORIGINAL REVIEW: Please read if you DO NOT want to get swindled by this business! I have a very specific situation, but if you make it to the end of this review, it will become clear how dishonest they can be. Be wary when doing business with Danson. I've been calling around local jewelers to get quotes for mounting 2 matching diamonds (1 carat each) that i own, into stud earrings. I've searched high and low, coz I was very specific about a few things. I was receiving quotes between $400-$500, to set my 2 diamonds into 14k white gold. Pretty consistent price anywhere i called. I'd also mention i want the basket setting, push back with the flap to avoid the earrings from drooping. These are my exact words every time i make a call. So I call Danson jewelers and spoke to this woman, Pollyanna. She said they can do that and she gave me a quote at $450. Again, pretty consistent with other shops, and she said i can even watch and wait for my earrings to be set. I thought... perfect!! Well, i show up there and she was trying to upsell me with a screw back... for $850! So I said "i just want the push back with a flap, that we talked about over the phone, that you quoted $450 for". She wouldn't honor that quote, she said it would still be $850 because of the gold prices". Mind you, we just talked over the phone an hour ago from that time... I highly doubt gold shot up that high within an hour. I have done my research, i've called and been to many jewelers before showing up to Danson. For her to double the price, without even weighing the gold settings and backs on a scale, it was quite clear what she was trying to do. One big positive that came out of this though... is that i got my amazing earrings made, by my (now) amazing jeweler - ALFRED JEWELERS in Glen Rock! I got all the specs i wanted for $520. Yes, this is with the 14k white gold, basket setting and earring backs, that Danson was trying to charge me $850 for! The owner at Alfred jewelers actually weighed the gold right there before giving me the final price. For my peace of mind, he also put my diamonds under a microscope (in front of me), took pictures of what they call a "diamond fingerprint" both in the beginning, and when i picked up, so i can confirm that they're my exact same diamonds I'm taking home. I love my new studs. Sadly, Danson is just another opportunistic business that isn't thinking about a possible long term relationship with a new client.

We were quite happy to have found this repair shop She…read moretook 2 clicks and can't wait to hear them chime and tick

Was delighted to find Metro Clock Repair in my town. Moreover, happy that the proprietor is a…read morewoman. As a woman who worked as a sound engineer in a male-dominated field, I was pleased to support her business with my business. She came to my home, gave my grandmother's hand-made mantle clock a once-over, provided a quote, took the old time piece to her shop and did the work. Tanja knows her stuff. When she brought the working clock back a few days ago, I cried to hear it tick and ring again since that sound was an integral part of the happiest days of my childhood.