Holy smokes! I'm blown away by the service at the Sutton clock shop! The store is beautiful tick…read moreticking with clocks decorating every inch of the space! Breathtaking is an understatement! And they took a look at my clock and fixed it perfectly! Not only that but I took my clock to two others stores before and one said it was unfixable and the other said it would cost 250 to replace the antique hands with new ones and make it battery operated which I did not want since I wanted it to be restored in its antique glory! So when Sutton clock shop said no problem and fixed it at a very reasonable price I was blown away! Can't say enough positive things about this place! It's worth just a visit to see all the cool clocks for sale! Thank you thank you!

This is my SECOND negative review of this shop. My first had to do with a wall clock that needed…read more4-5 REPEATED repairs with no permanent solution to the problem. Each time, I had to pay an exorbitent bill. Now I write because I contacted the shop by phone & email to arrange for one more attempt at a PERMANENT repair. I have not received a reply to my messages.

Highly recommend. I brought in a vintage wristwatch that I had bought on eBay and he evaluated it,…read moreput in a fresh battery, shortened the strap, and had me on my way in 15 minutes. Very reasonable pricing, and friendly too. Note: this shop is on the second floor of a bustling commercial area, so look closely for the building # and then ring the buzzer for suite #2.

Truly excellent service during the repair of a Swatch brand watch whose second hand fell off. I…read morehave seen this place for years at the local Subway station in first thought to come here for the said repair. The watch is sealed thus could not be repaired but such honesty is truly is a revolution in customer service. I will be back with a better watch!

Mr. Metcalfe is a superb anachronism: a most English of Englishmen in a Dickensian tradition who…read morelives in NYC, knows everything there is to be known about clocks and doesn't own anything digital, adores books and could have been a librarian or literature or history professor, but works as a horologist in a super-cluttered little room in the Financial District, with whom despite that address, talking about money would seem inappropriate and vulgar. Nor does he remotely abuse such reticence. And of course he is a superb craftsman. Like others, "I can't recommend him highly enough"! Oh and I forgot his wry humour! We've had some good laughs!

John is wonderful! My special Ansonia mantle clock (purchased on the day my mother was born in…read more1915) was no longer working. The first person I went to said it would take three months to fix and would charge $800. On the other hand, John asked me to bring it to his shop. During a delightful and very informative 50 minute conversation, he took it apart, oiled it, put it back together -- and it was running beautifully once again. And the cost was a pittance compared to my first estimate. I can't recommend John highly enough. .

The reliable trustworthy guy in my neighborhood who repairs lamps retired and I'm so glad to have…read morefound A Lamp Doctor. I took in a small trove of lamps with various woes and they repaired them all quickly and inexpensively. This is the kind of store there used to be more of, with knowledgeable pleasant people who are looking to develop customer relationships over time. I will be back.

35 years ago I took my grandmoms chandelier to these people and they did a great job. Now I have…read morenot only taken it back to them for a rewire/refresh, but also two other antique beauties. Carol is a wonderful, professional woman, who had me talking to her as if she had been a neighbor forever. And the wonderful service, and quality of work is the best! come here!

Was delighted to find Metro Clock Repair in my town. Moreover, happy that the proprietor is a…read morewoman. As a woman who worked as a sound engineer in a male-dominated field, I was pleased to support her business with my business. She came to my home, gave my grandmother's hand-made mantle clock a once-over, provided a quote, took the old time piece to her shop and did the work. Tanja knows her stuff. When she brought the working clock back a few days ago, I cried to hear it tick and ring again since that sound was an integral part of the happiest days of my childhood.

I was seeking maintenance service for my Grandmother Seth Thomas mantle clock. My long term and…read moretrustable service provider lost his business in a fire. Needless to say, I was concerned about finding as knowledgeable and trustworthy a resource as it appears that a storefront provider of this service is impossible to locate. I conducted a Duck Duck Go search and I located Metro Clock Repair. The comments about the services provided by Tanja were consistent and true. She came by my home and provided long overdue timely maintenance to my treasured clock as well and took a smaller non-working clock back to her shop so that she could locate and install replacement mechanics. In my discussions with her I could see that she is dedicated to providing the special attention timepieces require. We shared a love for classical timepieces. The quality of service far exceeded the cost. I am so happy to have her as a resource for my timepieces. We need to patronize and publicize the services provided by Metro Clock Repair, so they too are available for when we and others need them. Thanks so much, Tanja!

I have an "old" Peugeot watch and these folks help enormously in whatever repair I should need…read more Replace the metal band (it's a half-bangle/bracelet watch) and replacing the bezel. I am unable to buy a new one like the original watch made by Anne Klein, so this is the best option. After 10 years, Viva Time was able to help out. Angela, the Customer Service Support Manager, was absolutely wonderful, even in assisting with payment options (full price of course: either check; or call in to give CC info over the phone as you are not able to go to their site to enter the CC info for payment). Excellent service. JaneAusten

I purchased a vintage Effy ring on Poshmark and needed it sized. The Effy store takes about 2…read moremonths to size rings. Mr. Bardy had my ring sized in 2 days. I carefully examined it and his work is comparable to the actual retail store! I was surprised to find that Mr Bardy works out of his van. But I first had him replace the battery in my Michele watch and he did it in 5 minutes while I waited in my car. His work is quality and quite admirable. I will return and highly recommend his business. He is time and cost effective. Definitely a solid business man.

I needed my watch battery replaced and found this business online. Yes, he is actually operating…read moreout of a parked van in Crown Heights! I had to call to find the exact intersection but was happy I made the effort. He replaced the battery in under five minutes and at a very fair price. He is also very kind, which is always much appreciated. I would not hesitate to return for other repairs. Thank you!

Gary came with his apprentice and worked on my grandfather clock. The clock was old and had issue…read morewith movement. Gary fixed it in no time. I will recommend him to all of my friends. Thank you Gary. You are thee best!!

Very helpful in servicing my parents grandfather clock. Gary was responsive and was available to…read morecome by their house . Highly recommend !