Came here yesterday to get the latch on my silver chain fixed. I've had to get this same thing…read morerepaired two other times at two different jewelry shops, and both of those places charged me money and made me wait at least 3-4 days to get the chain back. Not Kathe's Jewelry. I walk in there, expecting to just drop the chain off and pay some money for the repair job, but the guy working behind the counter (who I think also co-owns the place???) took my chain to the back for literally 30 seconds and then came back with it good as new and told me it was free of charge. He even gave me an old-fashioned handshake at the end like we were longtime friends. Made me feel like a special man walking out of that place. At any rate, if you live in the East Village or anywhere near it, don't go to any other store for your jewelry repair. The guys that own and operate Kathe's are so friendly and down-to-earth, and it looked to me like they were selling some nice pieces, too. 10/10.

Everyone was super nice here! They gave me lower cost recommendation for my chain repair and they…read moreeven gave my dog a treat. Very wholesome. Repair only took a day and everything is good as new.

Thank you for the excellent and expedited service on my Breitling watch and the friendly customer…read moreservice!

Vibes in here are terrible. I went in to ask about having stones reset in a ring and was quoted…read moreover 3x what other jewelers ask for. Overall the woman at the desk was rude on top of having very icky energy. I really would recommend avoiding this place.

September 15, 2026 dropped off ring and picked up ring on September 17, 2026…read more Master Craftsmanship & Flawless Precision! If you have a priceless family heirloom or a piece of fine jewelry that requires absolute perfection, J Patch Designs by Karen is the only place in New York City you should trust. I brought in my late father's century-old, solid gold Masonic ring to be resized up to fit my finger. Because the ring features an incredibly delicate, heat-sensitive vintage black onyx stone, a standard jeweler's torch could have easily cracked it. Cliff looked over the piece and immediately guaranteed he would execute a specialized, high-tech precision laser weld.Not only did he resize the thick band flawlessly with an invisible seam, but he also performed an absolutely razor-sharp, custom one-line laser engraving inside the shank to commemorate my own Master Mason milestone (MM 5-2-81). The mirror-polish finish he delivered brought the historic gold back to its full, brilliant glory without losing any of its vintage character. To top off an already perfect experience, the customer service was warm, honest, and completely professional. Cliff even walked me through the care process and provided a complimentary bottle of liquid jewelry cleaner. As a high-volume content creator reviewer with over 16 + million views , I inspect businesses with a very strict eye--and J Patch Designs easily earns the highest recommendation possible. Thank you, Cliff and Karen, for treating my family's history with such immense respect! You made my day!!! Once again thank you!! I normally don't give 5 Stars.

Cliff and Karen are very knowledgeable, honest, and fair. Their work is exceptional and affordable…read more I've gone back multiple times for simple repairs. Highly recommend.

Sal and team were so attentive and kind. They were patient with me as we designed the perfect…read moreengagement ring over the course of a year. I was living out of town so it had to be done in multiple sessions over the long period of time, and throughout the whole process they were communicative and trustworthy. Each time I came in, they were fun to be around, cracking jokes and enjoying chatting! They were understanding of my needs and changes to the design, offering ideas for how to make it better. The final product is superb, absolutely fantastic!! I am so happy. I will be recommending Sal Jewelers to all my family and friends. I have since gone back for several repairs to other pieces and they have also been great. Sal's is my number one trusted jeweler in NYC now. Thank you!

I own an Akribos watch and was in need of a battery. My trip to SAL Jewelers got me a fix. The job…read morewas finished in less than five minutes. My bill was a bit steep. $20 to replace a battery in a $56 watch. Is everybody in Park Slope rich?

I came to these folks because they are nearby and I needed several things fixed- I wanted my gold…read moreplated chain fixed as a link broke, a watch battery replaced, and most importantly a pet pendant containing a beloved dog's ashes resized (the chain part). Everything came back perfect. All adjustments were done to specification, and they were smart enough to adjust the length of my bracelet from both sides instead of just from one like I had asked, which keeps the pendant more centered. I also noticed my gold plated chain came back even more shiny and gold so I don't know if it was re-plated or just polished and cleaned but I love it. Great job! And I believe I spent only about a $100 for all three things which was extremely worth it. Turnaround was about a week and they had a good process to set up the pickup to ensure no one can just take your jewelry.

I had a bracelet repaired by QJR in May 2026. When I received it back, the clasp had been installed…read morebackwards, making it unwearable. I contacted customer service and spent a significant amount of time going back and forth with them through their chat. The problem is that their chat is extremely slow, with 30+ minutes sometimes passing between responses. I was able to communicate with them, but only by sitting around waiting for each response, making it a very frustrating and impractical way to resolve an issue. They agreed to fix the bracelet but would only cover $100 of return-shipping insurance, despite the bracelet being worth significantly more and having sentimental value. They refused to cover the additional insurance I had originally paid for. I ultimately suggested receiving store credit for the insurance cost, which they agreed to, but the issue still went unresolved. Months later, the bracelet is still unwearable. I recently reached out again and, once again, have received no response through the chat. Mistakes happen, but the company policy to not match insurance value and the lack of functional customer service have been disappointing & gave more frustration than it's worth. I gave 2 stars because I did have two other previous items that were completed without issue. You just have to hope nothing goes wrong.

I walked into Gennaro Jewelers needing my tennis necklace repaired and walked out with not only a…read morenecklace that looked brand new, but a solution to something that had been bothering me for the longest time. I genuinely cannot say enough good things about my experience here! From the moment I walked in, Eric was welcoming and thorough. He took the time to inspect my necklace and explain what needed to be fixed. I was then brought downstairs, where I got to sit and watch Herman work on my necklace up close on a TV screen. I could see every little detail of the repair as it was happening, which was fascinating! While I was downstairs, Courtney came over and started explaining everything to me. At this point, I felt like I was on a little excursion tour and I was loving every minute of it! She shared how Herman got his start in jewelry repair when he was just 9 years old in Ecuador and how he's spent years perfecting his craft. Watching him work while hearing his story made me appreciate the craftsmanship that much more. My necklace was repaired, cleaned, and polished to absolute perfection. But here's where my experience got even better. While I was downstairs, Diana complimented me on my necklace and the diamond earrings I was wearing. What she didn't know was that those earrings had been driving me CRAZY for the longest time. Because of their size and weight, they would constantly tilt downward instead of sitting beautifully on my ears. It's such a small thing, but when you have beautiful earrings, you actually want people to SEE them! Diana asked what kind of backings I was using. I told her screwbacks, and she smiled and told me to come find her upstairs when I was finished. Well, I did, and she pulled out these jumbo-sized screwbacks and said, "Let's see if these work." She cleaned my earrings, had me try them on with the new backings, and I kid you not, I got emotional LOL. My diamonds were FINALLY sitting upright and looking the way they were supposed to! She jokingly called them the "magic bra" for earrings, which honestly couldn't have been a more accurate description. SOLD! I walked in for a necklace repair and somehow walked out with a problem solved that I hadn't even come in to address. All because Diana was observant enough to notice something and thoughtful enough to offer a solution. That to me is exceptional customer service. Before I left, Eric inspected my necklace one more time and even gave me some helpful advice on how to properly lay and store it to avoid future stretching or breaks. What really stood out to me was how genuinely friendly, knowledgeable, and helpful everyone was. Nobody was trying to sell me something I didn't need. They were simply passionate about what they do and took the time to make sure I was happy. I left Gennaro Jewelers absolutely elated. Between Eric, Courtney, Herman, and Diana, what could have been a simple jewelry repair turned into such a memorable experience.

I went in with a swollen finger and two rings that wouldn't come off. Sean greeted me immediately…read moreand was so kind and helpful, I felt so at ease. He promptly and gently cut the rings off and assured me they could be repaired. Relief! But the kindest part is that he did not accept any money for the service. I will DEFINITELY be back when it's time to repair and resize those rings. Thank you, Sean and Gennaro Jewelers for your utmost professionalism!

Learned of Lou through a mutual associate. What a blessing! I was looking for a Cartier ladies…read morewatch and he found it at an exceptional price along with a much better layout than I thought I wanted. Lou is an exceptional individual in the watch and jewelry business. Outstanding business ethnics who treats his clients with exclusivity. He works hard to find you what you want and keeps communication going until the project is completed. I am very very satisfied and highly impressed by his work style. I look forward to doing more business with him. Thank you so much Lou! You are rare and special. Adrienne C.

I had called so many places this morning looking for somewhere to fix my loose center stone on my…read moreengagement ring and Loucri was so willing to help me out. I had my ring fixed same day with excellent customer service to match. I cannot express how painless the process was or how kind and attentive the team is! Thank you again for the help! Absolute lifesavers!

The guy did a great job and wasn't pricey. He worked on my watch on the spot! Will definitely come…read moreback again for other watches.

This man is a craftsman from another time, something the world is slowly losing. I took my bent…read moreglasses to 3 different optical shops who just threw up their arms "we can't fix it"--modern shops are doing the least! I took it here, he fixed within 10 minutes for totally reasonable price. Don't hesitate, if you need something repaired that he covers...go directly there.

I was on the hunt for unique stud earrings. I have two holes in each ear and terribly lazy about…read moretaking them out. So not only did I need two pairs to speak to me, I needed them to go with most, if not all, of my outfits. No joke, I've literally been on the hunt for over a year. So after walking by for months, I found time to go in. It is such a cute store and the lady behind the desk was so nice. I was the only one in and she welcomed me so sweetly. I told her about my hunt for earrings, and she understood and just let me browse. And lo and behold within minutes I found them. They were a beautiful asymmetrical gold lotus set. I got so excited, but I kept looking because, hey, maybe I can find another pair to go with them (because once you find one pair, you're kind of limiting yourself to style). And yea, I found them. The cutest diamond stud earrings. You guys, I had literally been on this search for a year and I found them in just a few minutes in this store. So, your style may not be as casual as mine, but don't worry, they have different styles in there too. The rings...I love rings. I love the idea of them (because again, lazy) and they had some really beautiful pieces in there as well. They also have a large price range, so you might just find the pieces you're looking for. They have many pieces, like mine, that are well under $100, as well as engagement-type rings over $10K. A few months after my purchase though, my beautiful lotus fell out. I went back into the store to tell her, and she remembered the style as well as the jeweler. She quickly found out that the jeweler still makes them! Thank god, because, I cannot be on that hunt again. It was really painless to do a special order (you have to put 50% down when you do those) and she was really thorough in explaining when they'd come in and will shoot me an email. Overall: cute store with unique pieces curated by lovely people.

Had my rings resized and they are perfect! Wonderful artist and customer service. I would go backread more

I needed to find a jeweler to fix my grandmothers ring after I lost it and recovered it months…read morelater in the shower, totally waterlogged. I decided to bring it to Montague to have it resized and cleaned up and I cannot recommend them enough. This is such a precious piece and they made it look brand new and I can't even figure out how they resized it- there's no trace at all. It's absolutely perfect. Ronnie is so helpful and so trustworthy that since then I've been back to have my grandmother's earrings converted from clip on's to post and he's going to tighten up the loose stone in my engagment ring too. I'm so grateful to have this family owned spot in my neighborhood so I don't have to treck to the city. They are truly the best and have such great jewelry there as well- will definitely be back for holiday season shopping.

I sent a gold necklace with a garnet pendant for repair and a gold sovereign coin from the UK to…read moremount into a vintage sovereign mount. The work was quality, quick, and at a fair price.