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    J Patch Designs by Karen

    4.8 (388 reviews)
    Closed • 10:00 am - 3:30 pm

    By appointment only

    Updated 1 week ago

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    Response time

    40 minutes

    Response rate

    100%

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    They were able to bring life back into my grandma's tennis bracelet and it looks so incredible!! So thankful they were able to preserve her bracelet and turn it into something that will last forever, so beautiful! Great service, highly recommend!

    J Patch Designs is owned by the most wonderful kind and genuine people such as Cliff and Karen. Other places turned down my request of improving my engagement ring, stating what I asked for was impossible...but J Patch Designs were able to do exactly what I wanted and more. Spectacular service online and in person, amazing fair prices, and I have been brought to tears with the beautiful work they have done for me and my partner. I will most definitely be entrusting more of my jewelry with them.

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    14 days ago

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    6 days ago

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    Karen G.

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    1 month ago

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    2 months ago

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    Karen G.

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    2 months ago

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    Karen G.

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    3 months ago

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    2 months ago

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    Karen G.

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    2 months ago

    i had a great experience: welcoming , efficient and quick service with a smile. A must. I will be back.

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    Karen G.

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    7 months ago

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    3 months ago

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    Karen G.

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    7 months ago

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    4 months ago

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    1 year ago

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    1 year ago

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    11 months ago

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    10 months ago

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    7 months ago

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    10 months ago

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    6 months ago

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    1 year ago

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    1 year ago

    Very nice people to work with. Karen was super knowledgeable and polite. All work done on time. Exceptional quality. Highly recommend.

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    1 year ago

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    10 months ago

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    9 months ago

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    1 year ago

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    2 years ago

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    1 year ago

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    Karen G.

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    1 year ago

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    Karen G.

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    1 year ago

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    11 months ago

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    11 months ago

    Cliff and Karen are incredible. I needed some jewelry adjusted and they took care of everything precisely and quickly. I highly recommend!

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    2 years ago

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    2 years ago

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    Page 1 of 10

    Ask the Community - J Patch Designs by Karen

    Can you fix a crack in my white porcelain and 18k gold bracelet?

    Hi Julie, Thank you for the inquiry. In order to give you an answer, would you be able to send an image of the bracelet?

    Can you fix a wall clock? It's battery operated with one C battery. It's an old fashion School clock. It chimes on the hour

    Most likely yes . Is a quartz movement?

    Can you fix pens?

    No sorry, that's one thing we can't do.

    Can you put my diamond into a band I purchase from you right in front of me ? ( it's my mothers and I don't want to let it out of my site)…

    We can order a ring to fit the stone and when it's ready, we can set the stone in front of you.

    Do you polish scratches on the watch glass?

    Glass crystals cannot be polished, possibly only if it's plastic.

    Are the original owners still there?

    Yes

    So they do same day ring resizing?

    Yes, when possible.

    Can they repair a dainty, delicate gold chain for my necklace?

    yes, already responded, as such.

    View All 9 Questions

    Review Highlights - J Patch Designs by Karen

    “I loved the results so much that we went directly back to Jewelry Patch to have them design my wedding band!”

    Mentioned in 123 reviews

    Read more highlights

    Sash Custom Made Jewelry

    Sash Custom Made Jewelry

    (235 reviews)

    $

    Midtown West

    I had an excellent experience with Sash. He repaired and adjusted my bracelet while I waited, which…read moreI greatly appreciated. His workmanship is highly professional, and he took the time to make all of the adjustments I requested with great care and attention to detail. What impressed me most was his kindness and willingness to fit me into his busy schedule. Not only was the quality of his work outstanding, but his pricing was also much more reasonable than I expected. It's rare to find someone who combines expertise, professionalism, fair pricing, and exceptional customer service. I recommend Sash without hesitation and will gladly return for future jewelry repairs and adjustments.

    I don't normally write negative reviews, but this business definitely needs one, and people need to…read morebe aware. I am a native New Yorker and can spot a PROFESSIONAL CON ARTIST when I see one. SASH is one of them. He's nice on the outside, but he's good at fooling new customers. I gave him the benefit of the doubt based on his reviews and trusted him. NEVER ignore your gut. He is indeed a SCAMMER that has been fooling people for decades. You'll realize that after the great conversation he has with you. They will try to remove this review but I was a real customer. Believe the other reviewers telling you the same. I brought in several pieces of jewelry for repair along with tipping Sash, expecting professional, long-lasting work based on the reviews. Unfortunately, within approximately two months, ALL OF MY JEWLERY BROKE/FELL APART. I was SO disappointed because the purpose of having jewelry repaired is to ensure that it is fixed properly and lasts. The quality of the workmanship is EXTREMELY POOR. He then proceeds to blame his poor workmanship on your jewlery (similar to what others said here). That was NOT the case. My pieces are all genuine and well-made. I've had pieces repaired decades ago that have never split open like this. In my opinion, Sash came across as VERY misleading. He talks and distracts you with conversation. He spoke about family and friends, who seem to be the ones receiving the highest level of care (and the ones writing the good reviews), while new customers receive poor service. He also intentionally adds on additional charges without confirming with the customer, that was fine with me, but at least provide the service you charged for. I am posting this review so that other customers can make an informed decision before spending their money here. If you are looking for reliable jewelry repairs, I would recommend considering the other jewelry repair businesses on the same floor. I went to another guy and he did a fantastic job. I regret spending so much money and hope this review helps other potential customers avoid a similar experience.

    Quick Jewelry Repairs

    Quick Jewelry Repairs

    (132 reviews)

    Long Island City, Sunnyside

    I came to these folks because they are nearby and I needed several things fixed- I wanted my gold…read moreplated chain fixed as a link broke, a watch battery replaced, and most importantly a pet pendant containing a beloved dog's ashes resized (the chain part). Everything came back perfect. All adjustments were done to specification, and they were smart enough to adjust the length of my bracelet from both sides instead of just from one like I had asked, which keeps the pendant more centered. I also noticed my gold plated chain came back even more shiny and gold so I don't know if it was re-plated or just polished and cleaned but I love it. Great job! And I believe I spent only about a $100 for all three things which was extremely worth it. Turnaround was about a week and they had a good process to set up the pickup to ensure no one can just take your jewelry.

    I had a bracelet repaired by QJR in May 2026. When I received it back, the clasp had been installed…read morebackwards, making it unwearable. I contacted customer service and spent a significant amount of time going back and forth with them through their chat. The problem is that their chat is extremely slow, with 30+ minutes sometimes passing between responses. I was able to communicate with them, but only by sitting around waiting for each response, making it a very frustrating and impractical way to resolve an issue. They agreed to fix the bracelet but would only cover $100 of return-shipping insurance, despite the bracelet being worth significantly more and having sentimental value. They refused to cover the additional insurance I had originally paid for. I ultimately suggested receiving store credit for the insurance cost, which they agreed to, but the issue still went unresolved. Months later, the bracelet is still unwearable. I recently reached out again and, once again, have received no response through the chat. Mistakes happen, but the company policy to not match insurance value and the lack of functional customer service have been disappointing & gave more frustration than it's worth. I gave 2 stars because I did have two other previous items that were completed without issue. You just have to hope nothing goes wrong.

    J Patch Designs by Karen - jewelry - Updated October 2026

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