The staff is rude and unhelpful. When things go wrong they definitely will not make it right. Let somebody else make changes to my account without my knowledge. Been trying to get charges reversed for over a month!!! read more

The views are stunning. The location is just gorgeous. The Cove is a great place to go swimming with the family, and the hot tub is wonderful. The hot tubs on site outside are awesome. The rooms themselves are fantastic! There are different ones to choose from, and we've stayed in a few and loved them all, including one suite that happily slept all 7 of us. There's a restaurant that admittedly we didn't go to (assuming it would be out of our price range). But there are many places to eat nearby. There's a Keurig in each room. Lots of stuff nearby to do. You can text any questions to the front desk. EVERY FRONT DESK PERSON I TALKED TO WAS AWESOME. So why 4 stars instead of 5? 1. The resort fee. They don't tell you about it until you physically walk in and that sucks. Kind of like a bait and switch. And 2. HOW CAN YOU BE A RESORT AND STILL SUPPLY ONLY ONE PLY TOILET PAPER?! that's a hill I'm willing to die on folks. I'll go back, I'm sure. And will update the review if they come to their senses and pop in a good quality two ply. I'm a delicate princess y'all. read more

Sadly , our first visit to Sunriver resort was not what we thought it would be. We were there for a Porsche Treffen Event 9-14 to 9-18. When we arrived and checked in our room , the carpets were stained and there were previous pet markings that were never taken care of. When I went to wipe the tile entry , there was dirt and debris . For the nightly rate , it was not worth it . Our breakfast and dinners were catered by Sunriver. Every meal we had was horrible. It was either undercooked , overcooked or cold. Sunriver has a reputation of being a luxury resort . Not so much. I do not know if we will ever stay there again :( I want to add that there was also an advertised special online for room rates and it was not honored read more

We rented a nice house with a hot tub , this park has a major staffing problem Everywhere you have to wait as example for restaurants you have a 40 min waiting line Pool 40 min before you enter the pool entrance and empty groceries stores. It's just what you like and how to spend your $ I guess. read more

Rented kayaks from the marina for a 6-mile float down the Duchutes River. The initial rental process was time consuming as no one answers the phone, but refers you to email them with questions and to complete the rental process. The day of, was an absolute day in heaven. There were quite a few people on the water, however you were not crowed, we each had our own little piece of heaven with the blue skies above. It took about 2 1/2 hours from start to finish, and I can't say enough about the view from the water and how peaceful this morning/afternoon was. We will definitely be back. The price for non-resort guests is a bit higher, but they do offer a military discount for those with military ID. Also an appreciated plus. read more

Sunriver Resort - Floating the river and enjoying nature in the high desert. - Resorts Near Me - Sunriver, Oregon

These pictures should say it all. Terrible food. This area was "supposed " to be closed. Yet, TRASH...everywhere. the price...not worth the accommodations or the staff. At OVER $370 dollars a night for a King room with a refrigerator(tiny) GO SPEND YOUR MONEY some place worth more than here! I've stayed at way cheaper places...and have had a way better experience. At $370..and that's low balling it. I should at least have some clean floors and a wine cork in our SUITE!! And that's a $500 room. Paid over $1300 for 3 nights....first night. I want to go home!! read more

We love our stays at Sunriver. It has become an annual vacation for us. However, last night our bike was taken just outside of our door. We stayed tucked away in the lodge suites but it was still taken. The Sunriver staff was more than kind and so was the local police department. A little disappointed that Sunriver didn't offer anything to lessen the sting as it really upset our kids as now we had to worry about security. That would have been cool of them. read more

Great views but that's where it ends. We sat outside there's heaters but no propane to be found. The food was awful and overpriced. We added chicken to a pasta salad that cost over $30 and I swear it was Costco rotisserie chicken, but dry. Not a grilled breast as you would expect again on a $30 salad. One of the worst steaks I've ever had. The potato side and broccolini were not seasoned. Some of the broccolini was undercooked. The clam chowder was not clam chowder it was clam soup with potatoes and cream. Again no seasoning to be had anywhere there was no salt and pepper on our table I had to ask for it. Everything we asked for took at least 5 to 10 minutes to get. Drinks took over 20 minutes. I'm sad to say I cannot recommend this restaurant to anyone, not even somebody I don't like. read more

Sunriver Resort - View from lodge restaurant - Resorts Near Me - Sunriver, Oregon

I have a reservation coming up on August 30, 2021. I called to cancel my reservation this morning due to all of the fires that surround the resort. 30 miles from the resort is part of the evacuation zone. I was told I could only cancel my reservation and get a refund if all of the roads were closed into the resort. I'm just curious if this resort cares about the safety of its people or it is obviously more about the money? If you look on a fire map currently there are fires to the north south east and west of Sunriver resort. The potential for a fire to move is terrifying. The safety of my family is not worth the amount of money- I hope the resort is happy with their customer service. read more

Sunriver Resort - Evacuation area! - Resorts Near Me - Sunriver, Oregon

In late August we booked three days at a condo at the resort, expecting a wonderful experience. I realize the resort has no control over the weather/smoke, but a fire kept growing the closer we got to the date. We called on our way, as the smoke just kept getting worse as we got closer. We asked if we could please get our stay refunded (the Air Quality was registering at 165!). We were told no. We could get the stay postponed, but we would only have until the end of the calendar year to use the credit. As we live 8 hours away, and this had been planned as a one-time thing, that was not going to work. When we arrived, the smoke was thick, and there was no way we could be outside for any length of time. We drove over to the main resort, and spoke to the concierge. We asked for recommendations for things to do, inside, as we clearly could not be outside. After thinking for a bit, she suggested a museum, and a nature center. She also added a "paint your own pottery" store to the list. That was it, and NONE of it was at the resort. The next morning we spoke to her again, and expressed our displeasure. She suggested we call Alyssa Greene, who is the Reservation Sales Manager. I did, and left a message. I also wrote a long email. We were there Sept. 13-15, and I still have not heard anything. I don't believe I ever will. They had our money, so NBD for them. Big deal for us. read more

This is a great place to unwind. It's so peaceful here, everyone is friendly here. The staff is friendly and helpful. Highly recommend this place. read more

Sunriver Resort - Out on the trails in Sun River Oregon - Resorts Near Me - Sunriver, Oregon

I love staying here, they have great accommodations and great views of Sunriver. We have stayed here many times when we didn't end up staying in a rental property. Years ago my Cousin had her wedding here during the Month of December. It was one of the most beautiful weddings, and I would recommend it to people wanting a December venue. We have even stayed here during the summer months while my kids were racing BMX in Bend, and Redmond. I didn't care I had the drive. I love Sunriver. My boys just wanted to hang out by the pool. I almost forgot to mention the beds are pretty comfy. read more

Room was great....quiet the whole stay. Upon check-in, we were charged extra....then charged again after check-out for fees they still can't explain. The restaurant is in serious trouble. Its like people were thrown in to cook who just don't have experience. They have no clue how to cook a steak, and other items were just gross. Lobster mac and cheese? Discusting. Fish and chips? Cold and soggy. I cant see throwing $$ away like that again. read more

This was our first visit and based on description and cost, expectations were very high. As we arrived, we were very excited. The property was beautiful and the cabin we rented looked great outside. It wasn't long before the excitement transitioned into frustration. We toured the cabin and began noticing things weren't just as they were made out to be. The cabin instructions clearly stated that at the end of our stay, it would be our responsibility to empty trashes, yet ours were not. It also stated we would need to load and run the dishwasher, however multiple glasses in our cabinets were left with lipstick stains. Moving on, we got to the back patio. There was a great fire pit we were very eager to enjoy. Upon inspection we found it was gas, yet there appeared no way to ignite it. There was also no set of instructions anywhere inside or outside the cabin. This led to my first phone call to the designated number that Sunriver had listed. The phone number listed stated "for any help throughout your stay please call". I was greeted by a female voice who said "Sunriver Resort how can I be of assistance" I clearly answered "Hello my name is John Doe (matches the reservation), I am staying in ## Caldera Cabin ( identifies exactly where I am staying), we have a problem with our fire pit and would like to get some help." To which the employee responds "ok where are you staying" so I repeat myself. Followed next by "oh i have no idea how those work, it's not my department." I thought perhaps I made an error in dialing so I ask "I'm very sorry about that. What is your department?" The employee responds "well I'm in customer service." I'm very confused at this point and searching for words I kind of mutter "Well I'm a customer who is inquiring about a problem I am currently experiencing, may I have service?" To this the employee says " I mean, I COULD call maintenance for you, is that what you want?" Now as my head literally explodes the employee asks a third time "what cabin are you in?" This interaction sums up the majority of our stay at Sunriver. I lost count of the amount of times my questions were answered with "I don't know" or " that's not my job". This holds true from customer service, restaurants, pool staff, pro shop employees, and so on. What's really sad is this was for my wife's 40th B-day. I think we both would have had a better experience at the 3 star hotel down the road! I brought all of the above mentioned to the attention of Resort management. To this point, we have not received so much as a single apology. Needless to say this was a first and last mistake! read more

Sunriver is absolutely beautiful and I think this resort would be perfect if you had children or a large group coming. The setup here is that you rent a house and then you can use some of the common amenities. The property was difficult to get around by driving with directions being a little tough. A lot of people actually use bikes to get around the property which I think would be a lot easier. The pools were always absolutely packed which made relaxing by the pool tough but again if you're bringing children it would be perfect. read more

Stay was in July of 2021 - Perhaps it is still the effect of Covid or lack of good management however our stay was riddled with mishaps. Dinner our first night was a combination of poorly timed serving, serving entrees without flatware and then not receiving an ordered beverage until after eating the meal. The server was very apologetic however that does not make up for a less then ideal experience. The following morning out breakfast reservation was lost. Validated my phone log that i did make the call, had the name of the person that took the call. Nothing translated to a reservation. Now to the room. On the small side, however the view made up for that. Walls are thin and so we enjoyed the screaming child 2 units away in the evening and morning. The property is well outfitted and has great views. If they fix the service issues I am sure it is worth the price. read more

A beautiful lodge nestled into a little valley surrounded by mountains and buttes. Grounds and lodge are immaculate and offers walking paths, golf, outdoor seating areas, fire pits, cornhole, a beautiful bar/restaurant (Twisted River) with a massive fire place and an upscale fine dining restaurant (Carson's). Worth the stop for a bite to eat and a view read more

Husband and I were blessed to spend three nights here over here just before Christmas. We'd never been here before, and were absolutely stunned by the beauty of all the lighting. Inside, we were greeted by friendly staff and more beautiful decorations, including a huge carved bear in the lobby, and an enormous display of gingerbread houses. The young woman who helped us was very efficient and knowledgeable and made us feel very welcome. She gave us accurate directions to the unit we were staying in, which was a cabin-type building with four or five other units in it. It looked out onto a frozen lake, a meadow, and Mt Bachelor. There was a fireplace in the room, which was wonderful. We requested a microwave for our room, and it arrived promptly. Our room was clean and comfortable, and everything was extremely clean. We took the shuttle back to the lodge for dinner, and the shuttle driver was friendly and took good care of us. This is the first time we've ever stayed at such an upscale place, and we certainly weren't disappointed. The resort was a perfect wintertime getaway. read more

Beautiful place but rather busy if you are looking for a quiet relaxing vacation. Lots of families so, if you are empty nesters probably not the place for you. Jam packed pools set up nicely for kids not really for adults. We had a "condo" but it is just a loft two bed bedroom, very small kitchen, tiny fridge, sleeper couch and two small full bathrooms. Hard to imagine a family size meal being prepared. The cost in July was $600 per night-so not a great value. Felt a bit ripped off. But the place is packed, so the new Trump economy must be working. Again, beautiful remote location for well to do families. Buy your groceries elsewhere as the village market will be a large bill for a family. Roguefirm read more

Sunriver Resort - Resorts Near Me - Sunriver, Oregon

We had an awesome time over NYE! We had 10 people in our party... 4 adults and 6 kids (under 10) plus our dog! We stayed in a lodge suite at the resort with an adjoining room. It was a blast! The amenities were great! I love that we could bring the dog. We went snowshoeing, saw the holiday light show, did the kids scavenger hunt, ate at the restaurant for the New Years' day brunch.. but most of all the kids loved the COVE indoor pool. It was a wonderful stay! We hope to make this a yearly tradition! read more

Staff is always attentive and pleasant. Golf courses are typically in great shape too. Love going here. If you're visiting for golf they've got the two courses that are a good challenge but not too tough for the beginner. Practice facility at the main lodge is outstanding with quality range balls and tons of targets fo hit to. read more

The Resort Marina near Bend, Oregon rents canoes and rafts. It's great in the summer and if anyone gives you a hard time in the boat you can always swim back to the resort through the three to five foot deep water. The canoes move faster, so if you have a kiddo who might not enjoy the trip and you might need to finish faster just in case, avoid the rafts. Yep- I learned that one the hard way. https://www.threegirlsfourtires.com/home/juliaclarkdandelionsunriver read more

Our 1st night here, not sure how we can trust the cleanliness of the place when the sofa bed looks like this when opened! Never, ever, saw something like this in a hotel! Too late at night to make a big fuss about it, called the front desk, they made excuses about how cleaning crew not available, and here I am in my long postponed vacation due to Covid, seating on a chair, with no place to sleep, after we paid plenty for this room. Seriously, due the times we are living in right now, when everyone is freaked out about staying away from germs, this is not acceptable! I expect the management to answer to this review, and explain how they care about their customers health when they expect me to sleep on this sofa, on these sheets! read more

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This was my second visit and I have to admit I was really impressed. It was a complete 180 from our first experience! So much so that we ended up extending our visit another night. And I appreciate that we were accommodated so that we could stay in the same room while extending our stay. The room was pristine, the staff was attentive, and our service in all of the restaurants was excellent. Our server at the Tavern (Graham) was exceptional too! We also received excellent service in the gift shop. I'm really happy to have stayed at Sun River again. I was apprehensive after the last stay, but I'm really happy that the staff reached out and we gave it another shot. It seemed like a busy week as there was at least one professional group I saw, a wedding being set up, and it was the end of the summer, but everything was just lovely. We definitely felt valued and pampered during our stay and I really look forward to returning. During my last visit I felt dismissed by the staff, but this time I felt valued. The resort did not ever request an updated review after contacting me, but instead they treated me with class on my return, and that's all I really wanted. Sun River is a lovely property, and a good getaway. That's why I chose it in the first place. I like to go and settle in. It certainly lived up to my original expectations during this visit. Thank you! read more

Absolutely beautiful. We stayed in a riverfront lodge room and loved it. Comfy bed, beautiful bathroom with tub, fireplace and balcony. Food in restaurant was delicious and the spa was nice too. My favorite was the bath products!! read more

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Honestly , I've stayed in hostels that are cleaner than this. First impression, the grounds are grand and seemingly well manicured but once we checked into our room we were quickly brought to reality...I've never in my life seen carpet this disgusting, as my mother would say: filthy-dirty. It looks as though they re-purposed it from a trailer park. The throw pillows are equally unclean so I asked room service to remove them entirely. The sad thing is that I was guided to this room by the receptionist when booking. I specifically said to her: the reviews for this place are not very kind, I'm a little concerned. and she reassured me over and over that this place was top notch. I've stayed at AAA 5-diamond hotels to hostels so I have a bit of knowledge on range. It's dirty, outdated, and to top it off, the staff could care less. Not impressed at all. read more

It was a gorgeous 3 night stay at sunriver, the cabin was beautiful and service was amazing. when I checked in they noticed it was my birthday, and later sent an a delivery to my door with a hand written card and small chocolate package, it was very thoughtful and tasted amazing! the lodge itself is ABSOLUTELY GORGEOUS. unfortunately the time that we went, the was no snow, all the caves and hikes are down, and you need an all wheel drive vehicle to access most of the adventure, but we improvised and had out own fun the bike trail was AMAZING as well, best bike trail ever! Thank You so much, we will definitely be returning in the summer and many more times in the future - Hai P read more

Sunriver Resort - Resorts Near Me - Sunriver, Oregon

This is my 5th trip to the Bend area and second time at Sunriver Resort. The Resort is exactly what I expected. It is well maintained and clean. The activities are wonderful. The hiking and biking trails are easy to follow and fun to travel on. You can park the car and get around easily. The staff at every facility has been friendly and helpful. I think the part I am enjoying the most is the sound of families laughing and spending time together. I thought there may be a lot of woo-hooing going on, (as there are lots of rentals) but everyone is respectful of the quiet. read more

Lovely property with much beauty and nice rooms but a total lack of customer service. Asked for early check in, was confirmed to check in early Arrived. .no room available in my class but they upgraded me. After 3 days no housekeeping I was told it was extra for a condo but since I was upgraded they would service it that day, they did not. Talked to the manager the next day and he apologized and assured me it would be taken care of. It was not. No follow through. What has happened to customer service these days/ read more

We've stayed at the Sunriver Resort many times - but after our Labor Day weekend trip, I am finally getting around to writing a review. Before we took our four year old to the resort, I would have rated our stays (in all sorts of accommodations - from house rentals to the lodge) as a 3.5 star experience. After having spent a weekend with our daughter - I rate the Sunriver Resort a solid 5 stars. The resort is the PERFECT family vacation and get-away. It offers everything you need to enjoy recreation, relaxation and just good old-fashioned family time. Let me expand - For recreation: The river is just an awesome experience. Rent a canoe and paddle the 6-miles down the Deschutes River to the pick-up location. Take in a pony or horseback ride. Go for a run, bike ride or pleasant walk on the miles-and-miles of car-less trails. Finally, if you are a golfer or a tennis player - there are plenty of options. I am not even mentioning the winter recreational activities that abound. For relaxation: The pools are the perfect oases. The main pool (under renovation with a plan for completion in May of 2015) offers spectacular views of Mt. Bachelor and the lower volcanic range. The outdoor Owl's Nest pub is a great place for a summer libation and some bar food. In the winter - there are snow treks, carriage rides, and great access to the mountain. Finally, for family fun: Nothing beats just hanging out together. The pools are great places to meet other families with small kids. There are a number places to play family games (bocce ball, miniature golf, lawn darts, etc.) and just hang out together. There is a new watermark - SHARC. It is a great, clean place for spending time with 10,000 people in a rather contained location. Although that statement comes across as rather crass - the SHARC watermark is a grey place for a few hours of family fun. Be careful, it can be quite cool in the afternoons of late August - and it can be unpleasant to go between pools. Plan accordingly. A trip over to the resort is a great way to download and relax. One word of caution - layers. Yes, bring layers. The Central Oregon high desert can be very cool (well, downright cold) at night. Bring clothing you can layer and plan for 35-degree (F) nights in late August. read more

Was always My favorite place to come in central Oregon. The best part was always the mash potatoes. What happened?? It was across yellow water an maybe runny grits. An I got charged $16 for a drink I didn't order. After I told the server how bad the mash was. I'm sad. An still hungry. Not satisfied. I paid a lot to stay here on an off season. Who's the manager? The food choice was awful. It use to be so good. The best service I got was Gary the shuttle man. read more

Sunriver Resort - A side of mash potatoes. More like running yellow water. - Resorts Near Me - Sunriver, Oregon

Stayed for my birthday. Awesome time, amazing views and friendly staff. Have to try the cocktails in the tavern, the s'mores hot cocoa is amazing! The aquatic center is super cool with a poolside bar! Loved it, will definitely be back many more times, I'm glad we discovered this spot! read more

Sunriver Resort - S'mores hot cocoa - Resorts Near Me - Sunriver, Oregon

I stayed at this resort this past weekend and we had an issue with our reservations which they offered a meal voucher for 2 main dishes & an appetizer. So we had our dinner & gave our waiter the voucher. He said we were all set so we left. A couple days later when we checked out, they ended up chargers us a meal from the voucher. The waiter never asked for our room number so the only way this could've happened was for him to go to the front desk and ask what room the people of color were staying in. I cannot tell you how offended I am. If there was an issue with the voucher it should've been addressed at the table. Absolutely nothing was done to remove this dinner charge and after complaining and speaking to several people we still were charged. While waiting we could over hear the front desk waiving a nights stay off of another guests charge because she lost a diamond ring (which she found) and spent the day looking for it so she wanted to be accommodated because she didn't get to enjoy the resort. Which they did. I cannot tell you have different we were treated versus the white lady. I feel completely discriminated against and offended. This place definitely needs to have better training in customer services. I will never be going here again. Did I also mention this was on my birthday. So disappointed. read more

I had planned to attend a conference at the hotel and called to make hotel reservations for a room that is pet friendly. The rude reservationist informed me that even though my two dogs are ESA animals, I would still be charged their exhorbitant pet fees. I was stunned! I have literally NEVER been charged hotel fees for my dogs. I have a letter from my doctor explaining and confirming that I have a legitimate need for them, not some BS certificate gotten from online. Yet they would not accomodate me. As it is simply too far from the conference to go to another hotel and their fees are exhorbitant and unreasonable, I will not be able to attend the conference now. I will be informing the group whose conference I was planning to attend. I doubt that will sit well with them... read more

-------- update The resort called me back to tell me: 1 - they don't have cribs. they only have pack-and-plays 2 - they are all out of pack-and-plays 3 - if I need a place for my infant to sleep, I can arrange it myself through a third party So... I arranged it myself. Cost: $88 Really looking forward to spending my 5th wedding anniversary with these fine people. --------- original I haven't even checked in and this company is already showing me how little they care about their customers once you're locked in to your booking. It is impossible to reach someone to "change" a reservation. If you want to book a "new" reservation, by all means they will answer the phone as quickly as possible, but to make a change (in my case: i wanted to add a crib to my room for my 1-month old son) all you can do is leave a voicemail and hope someone will get back to you. I did convince the "new" reservations associate to *try* to help me, and she did "something", but made no assurances and basically pretended to be helpless because "there's a different group of people responsible for that kind of thing". So... I'll just hope? Will update review after my stay. read more

Cool place in Oregon to go for vacation. Got a room with a river in front of the room. I wish I could have gone here on Summer time because the river was frozen when I stayed there. All in all pretty good spot for a get away but not totally amazing!!! Four stars in my opinion. read more

My family & I just poked our nose in here to just look and what an amazing surprise It's just Amazing, such wonders w/ lush rolling green hills, biking trail right next to the river It's all amazing read more

Sunriver Resort - Resorts Near Me - Sunriver, Oregon

I love this place. Being here in the Summer, you have three golf courses to play at, which will keep you busy for quite some time. You have numerous walking paths and trails to get your excercise on. Then of course you have the other 11 months of Oregon weather called fall and winter. Here you will have ski area's and places to spend your time. The rooms to the condo's are all fantastic to stay at. You will have numerous restaurants to eat at, places to shop and spend you money and you will also have a spa to send the loved one so you can play another round of golf. If you have the opportunity to come to the wonderful east side of Oregon, please pay a visit to Sunriver!! read more

Sunriver Resort - Resorts Near Me - Sunriver, Oregon

Lots of space for a ski weekend getaway for 4! Could've easily fit 6 or more. Fully stocked kitchen was super convenient. Location was perfect for mt bachelor and hanging out in Bend Oregon. Hot tub was nice and nearby, although I wish our pool and the hot tub in our section was open but not a huge deal. The beds and the couches all kind of dipped in the middle and when we first showed up someone had turned the air-conditioner to blast and maintain at 40 degrees, which was NOT good for winter time. We almost froze to death, but it was fine after that. Great stay for the price! read more

My husband and I had a lovely 2-day weekend at this resort last week (Nov 2022). The resort itself is clean and beautifully decorated for Christmas. We lucked out going the weekend they had a holiday festival with some pretty cool live music and the longest private fireworks show I've ever seen. The reason for my 3-star review is as follows: On day 2, our "neighbors" in the room next door were blasting country music past midnight so loud it that made it hard to sleep. I called the front desk, and they informed me that they would be calling the police because we were not the first to call and management had already been over there. The police did come after about 30 minutes, and the noise did stop. However, my Husband was so fully awake at that point from the commotion that he didn't sleep well the rest of the night. I explained this to management when we checked out, expecting to be compensated for one night, or perhaps a credit towards our bill towards a meal, and got NADA. I know it wasn't the resort's fault that police were called on a noisy neighbor, but it also wasn't my fault. In the past, my experience is that mid to high end hotels will still comp your bill or give you a credit for the bad experience because they are a large company and they can afford to do so to ensure that you write a good review, recommend the place, and want to come back. Maybe other people feel differently about this?? Either way, I will think twice about going back. I'm the type of person that shops at Costco because their return policy is so good I don't take any risks with shopping there. As a result, I spend thousands of dollars at Costco every year and I only return things that actually suck. In the same vein, I will think twice about staying in a mid to high end resort that didn't even bother to comp my breakfast based on the bad experience described above. read more